Hello there, I support behavioral health and autism/therapy practices with the administrative and documentation backbone that keeps clinical work running smoothly. Also with intake, patient records, scheduling, and CRM-based case tracking. Currently I'm working within a speech and behavioral therapy centre in Nigeria, supporting children with autism, developmental delays, and complex behavioural needs which means I understand clinical workflows, intake sensitivity, and documentation standards from the inside, not just from a software manual. I also bring hands-on Caregiver Facilitator experience from an international NGO health programme (Sightsavers), where I ran structured data collection and reporting for a multi-country health initiative. On the tools side, I work confidently in Salesforce/CRM environments and pick up new systems very fast too. I'm currently building specific experience in behavioral health EHR platforms (Kipu) to bring that clinical background directly into digital workflows. If you run a behavioral health, therapy, or addiction treatment practice and need someone who can handle intake, documentation, or CRM/EHR-adjacent admin work without needing hand-holding on what confidential patient data or Treatment plan actually means,Don't worry......I'm very HIPAA Compliance Certified and would love to speak with you.

I possess strong bilingual communication skills in English and French, enabling me to provide effective support to diverse clients. My expertise in video editing with CapCut allows me to create engaging and professional content efficiently. I am highly organized, detail-oriented, and able to manage multiple tasks simultaneously. My problem-solving abilities and positive attitude help me to handle customer inquiries with patience and professionalism. Additionally, I am eager to learn and adapt quickly, which makes me a reliable team member committed to delivering quality results.

I am an experienced Instructional Designer, eLearning Course Developer and Virtual Training Producer driven by a passion for learning and love for technology. 🎯𝗣𝗿𝗼𝘃𝗲𝗻 𝗧𝗿𝗮𝗰𝗸 𝗥𝗲𝗰𝗼𝗿𝗱 🚀𝗩𝗲𝗿𝘀𝗮𝘁𝗶𝗹𝗶𝘁𝘆🌐𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝗦𝗮𝘃𝘃𝘆 🤝𝗖𝗹𝗶𝗲𝗻𝘁-𝗙𝗼𝗰𝘂𝘀𝗲𝗱 𝗔𝗽𝗽𝗿𝗼𝗮𝗰𝗵 💎𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝘃𝗲 𝗮𝗻𝗱 𝗥𝗲𝗹𝗶𝗮𝗯𝗹𝗲 Over the past decade, I have honed my skills in various industry sectors, including Education, BPO, EPC, Consumer Durables, and Financial Services. With professional degrees in E-learning, Business Administration, Financial Planning, Banking, and Insurance, I bring a diverse range of expertise to the table. ✅WHY CHOOSE ME? 🎯Proven Track Record: Throughout my career, I have worked with esteemed clients like Tata Projects Limited, Johnson & Johnson, Accenture, and others, delivering exceptional results and earning their trust. 🚀Versatility: My skillset spans various areas, including Instructional Design, eLearning Course Development, Curriculum Development, Virtual Training Production (vILT), and Editorial Design. This versatility allows me to tackle complex projects with ease and creativity. 🌐Technology Savvy: I constantly keep up with the latest trends in Learning Design and Instructional Technology, ensuring that my work is cutting-edge and engaging. 🤝Client-Focused Approach: Understanding the unique needs of my clients is paramount to me. I am committed to delivering tailor-made solutions that meet their objectives and surpass expectations. 💎Collaborative and Reliable: As a professional who thrives in collaborative environments, I can seamlessly integrate into your team and work diligently to achieve project success. ✅ KEY SKILLS 🚩 Instructional Designer and Curriculum Developer 🚩 eLearning Developer, Online Course Developer 🚩 Virtual Training Producer (vILT) and Facilitator 🚩 Learning Management System (LMS) Administrator ✅ PROFICIENT IN 🚩Instructional Design, Training Needs Analysis (TNA), ADDIE, Leadership Skills, Diversity & Inclusion (DE&I), Gamification 🚩Editorial Design, Training Materials, Facilitators Guide, Participants Guide, Microsoft Word, Posters 🚩eLearning Development, Articulate 360, Articulate Storyline, Articulate Rise, Adapt Framework, iSpring, H5P, HTML, CSS 🚩Virtual Events, Zoom Meetings, Zoom Webinar, Zoom Video Conference, Adobe Connect 🚩Presentation Design, Microsoft PowerPoint, Prezi Presentation, Prezi Video, Google Slides 🚩Graphic Design, Info-graphics, Adobe Express, Canva, Video Editing, Videoscribe ✅CLIENTS AND PROJECTS 🚩 Tata Projects Ltd: Instructional Designer, eLearning Developer 🚩 Johnson & Johnson: Virtual Event Producer, Software Demo, Screen casting Video, Video Editing, Editorial Design 🚩 Accenture: Virtual Training Producer (vILT) 🚩 Hone: Virtual Training Producer (vILT) 🚩 IDFC: Prezi Presentation 🚩 Darlo: Instructional Designer, eLearning, Articulate Rise, eLearning Quality Assurance, Video Scripts 🚩 CogBooks: eLearning Developer, Articulate Storyline 🚩 FPSB Ltd: Instructional Designer, eLearning Developer, Articulate Rise 🚩 Learnnexus: Instructional Designer, Copywriting 🚩 Virtus Inc: Virtual Training Producer (vILT) 🚩 Think Employment: Instructional Designer, eLearning, iSpring ✅WORK EXPERIENCE AND ROLES 🚩Freelance Instructional Designer, elearning Developer, Virtual Training Producer, Upwork | Remote | Aug 2020 - Present 💎Created engaging eLearning and instructional materials for various clients. 💎Produced Virtual Training sessions (vILT), ensuring seamless delivery. 💎Developed training materials to enhance the learning experience. 🚩Senior Learning Specialist, Bechtel | Gurgaon | Nov 2015 - Jul 2020 💎Designed and developed eLearning for diverse training programs. 💎Conducted both classroom (ILT) and Virtual Training sessions (vILT) 🚩Learning Strategist, USHA | Gurgaon | Aug 2014 - Oct 2015 💎Implemented effective online learning strategies to enhance the learning experience. 💎Developed instructional content for classroom training, ensuring consistency and effectiveness. 🚩Instructional Designer, Max Bupa Health Insurance | New Delhi | Jun 2010 - Jul 2014 💎Spearheaded instructional design and eLearning course development efforts. 💎Managed Learning Management System (LMS), facilitating smooth learning delivery. 🚩Content Developer, NIIT Institute of Finance, Banking, and Insurance (ifbi) |Gurgaon | Oct 2007 - May 2010 💎Authored various Diplomas and Certificates related to finance, banking and insurance. 💎Conducted Training of Trainers (TTT), imparting knowledge to aspiring professionals. ✅EDUCATIONAL HISTORY 🚩Post Graduate Diploma in E-learning (PGDEL), IGNOU (2010-11) 🚩MBA Banking and Insurance, IP University (2007-08) 🚩BHM, CCS University (19997-2000) 🚩Certified Mutual Fund Adviser, NSE (May 2010) 🚩Certified Financial Adviser (CeFA), LIBF, UK (April 2004) 🚩Certified Mortgage Adviser (CeMAP), LIBF, UK (Feb 2007)

⭐⭐⭐⭐⭐ "Sometimes you have to think if someone deserves a 5 but in this case, no thought had to go into it. Collin did amazing work all around." My background consists of 10 years of experience in motion graphic work and editing, including 5 years of live streaming consultation aimed at the corporate and gaming industry. I have created productions for live streaming from vague concepts to finished products. I have produced shows, instructed others on best practices, and helped with troubleshooting when the occasion arose. I have worked with high-profile individuals and brands. I am well versed in programs such as OBS, VMIX, TikTok LIVE Studio, Zoom and the Adobe suite. I can also create high-quality integrations for zoom meetings, zoom webinars and live video calls. I bring a sense of professionalism to your productions and will work with you every step of the way, from the proper hardware to the correct software for your needs. If you need industry-standard practices and help, please message me so we can connect and talk about your next project.

I am a Webinar and Virtual Events Specialist with 8+ years of experience producing, hosting, and managing live and on-demand virtual events. I specialize in end-to-end webinar execution—from technical setup and speaker coordination to live production, audience engagement, and post-event reporting. I have supported marketing, sales, and internal teams by delivering high-quality, reliable virtual events that drive engagement, leads, and conversions.

With over 15 years of experience supporting senior leaders, creative teams, and public sector organisations, I specialise in keeping businesses running smoothly behind the scenes — from high-stakes virtual events to fast-moving marketing campaigns. I’ve worked with C-suite execs, global clients, and dynamic SMEs to manage operations, optimise systems, and ensure nothing falls through the cracks. Whether I’m coordinating events, updating CRMs, or managing task flows across a team — I bring calm, structure, and clear communication to every project. ✅ Key Highlights: • 🎯 Produced and managed 200+ virtual events for clients across the UK and Europe — with high engagement and seamless execution every time. • ⚙️ Optimised internal operations for agencies and SMEs, improving efficiency and clarity through better workflows, SOPs, and CRM use. • 📊 Provided remote executive support — including inbox/calendar management, travel coordination, and stakeholder communication — with professionalism and discretion. • 💬 Strong client liaison and copy-editing skills, ideal for reporting, caption writing, or templated content creation (with ChatGPT and other generative AI where needed). • 🛠️ Quick to learn and tech-comfortable — familiar with CRM systems, MS Office, Google Workspace, Zoom, Teams, LMS platforms plus a host of other application and am quick to adapt to new systems. ________________________________________ I'm organised, dependable, and love making things easier for busy teams. If you’re looking for someone to step in and take care of the operational details. Please see my intro video below. 📍 UK-based | Long-term partnerships welcome

😫 Computer acting weird? Emails not syncing? Microsoft 365 or Google Workspace login problems? Synology NAS or VPN not connecting between offices? Or something breaking right before an important meeting? If it beeps, freezes, drops calls, gets hacked, or simply refuses to cooperate... I fix it. Hi, I'm 𝗔𝗵𝗺𝗲𝗱, a Remote IT Support Specialist with 𝟳+ 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗵𝗮𝗻𝗱𝘀-𝗼𝗻 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 helping businesses and individuals solve tech problems quickly, calmly, and properly. I've supported 𝟱𝟬𝟬+ 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝘀 𝘄𝗼𝗿𝗹𝗱𝘄𝗶𝗱𝗲, including event organizers, agencies, therapy centers, clinics, law firms, CPA firms, and growing small businesses. 🦸‍♂️ My superhero cape may be made of Ethernet cables, but my goal is simple: make your tech life easier and fix issues faster. ✅ I'm also a 𝗚𝗼𝗼𝗴𝗹𝗲 𝗜𝗧 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹, so your systems are in trained hands, not just experienced ones. ✅ 𝗪𝗵𝗮𝘁 𝗜 𝗖𝗮𝗻 𝗛𝗲𝗹𝗽 𝗬𝗼𝘂 𝗪𝗶𝘁𝗵? 🖥️ 𝗜𝗧 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 (𝗪𝗶𝗻𝗱𝗼𝘄𝘀 | 𝗺𝗮𝗰𝗢𝗦 | 𝗗𝗲𝘃𝗶𝗰𝗲𝘀)   • PC & Mac troubleshooting (slow, crashing, overheating)   • Blue screen (BSOD), driver issues, system errors   • Hardware & software troubleshooting   • Outlook, Gmail, Titan, and webmail issues   • New computer and user setup   • Printer, webcam, microphone, and accessory issues   • Ongoing IT support for businesses and remote teams ☁️ 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝟯𝟲𝟱 & 𝗚𝗼𝗼𝗴𝗹𝗲 𝗪𝗼𝗿𝗸𝘀𝗽𝗮𝗰𝗲   • Setup, configuration, and administration   • User onboarding/offboarding   • License management   • Outlook, Teams, OneDrive, SharePoint support   • Gmail, Google Drive, Calendar, Groups   • Account lockouts and access issues   • Email and collaboration troubleshooting   • Basic Azure AD / Entra ID administration   • MFA and security configuration 📧 𝗘𝗺𝗮𝗶𝗹 𝗠𝗶𝗴𝗿𝗮𝘁𝗶𝗼𝗻 & 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗘𝗺𝗮𝗶𝗹 𝗠𝗶𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀   • Google Workspace ↔ Microsoft 365   • IMAP, cPanel, Zoho, Titan, Roundcube migrations   • Mailboxes, calendars, contacts, and shared mailboxes   • Tenant-to-tenant migrations   • GoDaddy Microsoft 365 defederation 𝗗𝗡𝗦 & 𝗘𝗺𝗮𝗶𝗹 𝗔𝘂𝘁𝗵𝗲𝗻𝘁𝗶𝗰𝗮𝘁𝗶𝗼𝗻   • MX, SPF, DKIM, DMARC, TXT, and CNAME records   • Domain verification and setup   • Email delivery troubleshooting   • Spam and junk folder issues   • Mail flow troubleshooting and optimization ☎️ 𝗩𝗼𝗜𝗣 & 𝗭𝗼𝗼𝗺 𝗣𝗵𝗼𝗻𝗲 𝗦𝘆𝘀𝘁𝗲𝗺𝘀   • Zoom Phone setup and optimization   • Auto Receptionist (IVR) design and implementation   • Call queues and call routing   • Business phone system configuration   • Voicemail and transcription setup   • Missed-call workflows   • After-hours call handling   • Zoom, Teams, Meet, and webinar support ✔ Recently implemented a complete Zoom Phone solution for a healthcare clinic, including IVR, call queues, voicemail workflows, team routing, and patient-friendly call experiences. 🌐 𝗡𝗲𝘁𝘄𝗼𝗿𝗸, 𝗩𝗣𝗡 & 𝗦𝘆𝗻𝗼𝗹𝗼𝗴𝘆 𝗡𝗔𝗦   • Network troubleshooting (Wi-Fi, LAN/WAN, DNS, DHCP)   • VPN setup and troubleshooting   • OpenVPN support   • Router and firewall configuration   • Synology NAS setup and administration   • Shared folders and permissions   • Remote access for multi-office environments   • File sharing and storage optimization   • Windows Server, Active Directory, DNS, DHCP, and Group Policy support ✔ Working with a multi-location organization with Synology NAS, OpenVPN, shared folder access, firewall management, and secure connectivity between offices. 🔐 𝗖𝘆𝗯𝗲𝗿𝘀𝗲𝗰𝘂𝗿𝗶𝘁𝘆 & 𝗠𝗮𝗹𝘄𝗮𝗿𝗲 𝗥𝗲𝗺𝗼𝘃𝗮𝗹 𝗪𝗼𝗿𝗱𝗣𝗿𝗲𝘀𝘀 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆   • WordPress malware removal (manual cleanup)   • Backdoor detection and removal   • Redirect and spam injection cleanup   • Google blacklist and Safe Browsing recovery   • Security hardening and prevention   • Wordfence, Cloudflare, and security optimization 𝗗𝗲𝘃𝗶𝗰𝗲 & 𝗔𝗰𝗰𝗼𝘂𝗻𝘁 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆   • PC & Mac malware removal   • Browser hijacker and spyware cleanup   • Gmail and iCloud account recovery assistance   • Security audits and hardening   • Wi-Fi and network security reviews   • 2FA and security best practices 🧠 𝗛𝗼𝘄 𝗜 𝗪𝗼𝗿𝗸 I don't just fix symptoms.   • Find the root cause   • Fix the issue properly   • Help prevent it from happening again   • Explain everything in plain English without jargon No tech overwhelm. No disappearing after the job is done. 🧘 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲   • 7+ years of hands-on IT experience   • Google IT Support Certified Professional   • Experience supporting 500+ organizations worldwide   • Clear communication and plain-English explanations   • Calm under pressure with smile   • Fast troubleshooting with long-term solutions   • Reliable ongoing support Let's get your technology running the way it should: 𝗳𝗮𝘀𝘁, 𝘀𝗲𝗰𝘂𝗿𝗲, 𝘀𝘁𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝘀𝘁𝗿𝗲𝘀𝘀-𝗳𝗿𝗲𝗲. I'm just a message away! - 𝗔𝗵𝗺𝗲𝗱

Sales Closer | Account Manager | Sales & Customer Success Manager Top Rated Plus | 100% Job Success | $200K+ Earned | 10+ Years Experience I help companies turn opportunities into revenue and customers into long-term, growing accounts. Over the past 12+ years, I’ve worked across B2B sales, SaaS, account management, customer success, sales operations, and team leadership, supporting companies across the US, UK, Europe, and GCC. My experience covers the full customer lifecycle — from qualifying and closing high-value opportunities to onboarding, retention, expansion, account growth, and managing the teams and processes behind those results. What I Can Own Sales & Closing • Manage qualified opportunities from discovery through close • Lead consultative and high-ticket sales conversations • Handle objections, negotiations, and complex sales cycles • Build and manage pipelines, forecasting, and CRM processes • Improve conversion through call reviews, objection analysis, and sales process optimization • Re-engage stalled opportunities and build structured follow-up strategies Account Management & Customer Success • Own strategic client relationships as the primary point of contact • Manage onboarding, adoption, retention, renewals, and account health • Identify churn risks early and create retention strategies • Drive expansion, upsell, and cross-sell opportunities • Coordinate across sales, support, operations, and product teams • Build strong long-term relationships with key accounts Sales & Customer Service Leadership • Manage and coach sales, customer success, and customer service teams • Establish KPIs, workflows, reporting, and accountability • Review calls and performance data to identify coaching opportunities • Build scalable processes for growing teams • Improve customer experience while maintaining commercial focus • Help leadership identify gaps across the sales and customer journey Track Record Top Rated Plus on Upwork 100% Job Success Score $200K+ earned on Upwork 9,000+ hours delivered through Upwork 12+ years of sales and client-facing experience Experience working with customers and companies across multiple international markets Background across SaaS, AI, technology, healthcare, marketing, and professional services Platforms & Tools Salesforce | HubSpot | GoHighLevel | Slack | Calendly | CRM & Sales Automation Platforms The Kind of Partnerships I’m Looking For I’m particularly interested in working with established companies and high-growth teams that need someone who can take genuine ownership of a revenue or customer function — not simply execute a list of tasks. I work primarily through hourly or retainer-based engagements, with performance incentives or bonuses incorporated where appropriate. I’m not currently taking commission-only engagements. Whether you need a closer who can take qualified opportunities across the finish line, an account manager who can protect and grow key relationships, or a manager who can bring structure, accountability, and performance to your sales or customer team, I’d be happy to discuss what you’re building. Send me an invitation with a little context about your company, team, and goals, and we can take it from there.

Proven Producer offering years of experience in broadcast quality content creation and digital marketing.

Experienced virtual event host, fluent in English and Spanish with more than 4 years working with virtual conference platforms. OVERVIEW: Extensive work with Zoom Meetings, MS Teams, and Cisco Webex planning, producing, and moderating virtual events and webinars, providing technical support for instructors, presenters, and attendees. ZOOM PRODUCTION: I can help you plan, produce and execute a successful meeting taking advantage of all the features available on these platforms to produce a quality videoconference such as Waiting Room, Screen Share, Annotation, Audio/Video settings, Reactions, Raise Hand, Record, Polls, Breakout Rooms, Q&A, and more.