Sales Professional, Inventory Management, Virtual Assistant, and Marketing. Expert in sales with extensive experience in retail and international markets. Skilled in managing client portfolios and analyzing digital products. Proficient in inventory supervision, market analysis, and wholesale purchasing. Demonstrated ability to optimize processes using specialized tools.

Summary I am a professional, committed and loyal individual looking at utilising my existing skills. I am polite and courteous with the ability to work with people from all walks of life. I bring a professional approach to my work and have confident negotiating skills. I am a very caring person who shows empathy within her work. I am competent to work under pressure, to deadlines and have good organisation skills. I have the ability to work well on my own or as part of a team. I have excellent customer care skills and I am good at adapting myself to varying situations. I am conscientious, enthusiastic, punctual, trustworthy, well presented and a hard worker. I am genuinely willing to develop myself further and I will undergo any training as necessary. I also have a Diploma in Canine Health & Nutrition. If you have surveys, mystery shopper tasks, online data entry tasks, virtual assistant, animal or customer service roles please send me a message. I am interested in other roles too.

Hi, I'm Francis! 👋 Welcome to my Upwork profile! Are you looking for a dynamic virtual assistant to help streamline your operations and make your day-to-day tasks more manageable? You've come to the right place. As an organized and detail-oriented virtual assistant, I'm dedicated to helping you stay on top of your business needs. Whether it's managing your email, organizing your schedule, or handling ad-hoc tasks, I've got you covered. Here's how I can support you: 🔹 Email Management & Monitoring: Keeping your inbox organized and prioritizing important messages. 🔹 Schedule & Calendar Management: Ensuring you're always on time and prepared for meetings and deadlines. 🔹 Task & Project Coordination: Assisting with various business and personal tasks to help you stay focused on what truly matters. 🔹 Customer Service Support: Providing exceptional customer service, handling inquiries, and ensuring client satisfaction. 🔹 Document & Data Management: Organizing important files, transcribing audio to text, and converting documents between PDF and Word formats 🕵️‍♀️ Experienced Mystery Shopper In addition to my virtual assistant skills, I have professional experience as a mystery shopper, which has helped me develop a sharp eye for detail, discretion, and critical thinking. This role is perfect for businesses looking to analyze and improve their customer experience, compliance, or overall performance. Here’s what I do as a mystery shopper: 🔸 Conduct undercover evaluations of businesses or services while posing as a regular customer. 🔸 Assess customer service quality, staff behavior, and adherence to company protocols. 🔸 Verify online presence and legitimacy of companies discreetly (e.g., through social media platforms like Instagram). 🔸 Collect and report actionable feedback to help businesses improve operations and customer satisfaction. 🔸 Follow structured scenarios or questionnaires to ensure consistency and reliability in results. I'm committed to delivering high-quality work, meeting your expectations, and helping your business grow. Let's connect and discuss how I can add value to your team.

💰 Over $109,000 generated 🚀 Millions of views 📈 Serious watch time growth And no… it wasn’t luck. It wasn’t guessing what might work either. It came from strong storytelling, high-retention video hooks, and thumbnails people actually want to click. Here’s the reality most creators and brands ignore: If your video script is weak, people leave. If your thumbnail or visual aesthetic is weak, they never click in the first place. No clicks = no views. No retention = no platform growth. You do not need an assistant to just "post images." You need an aggressive, data-driven Social Media Growth Manager who takes absolute ownership of your digital channels and transforms your profiles into high-converting audience acquisition engines. 🔥 The 180-Degree Digital Transformation I Deliver: 🔹 Dominant Omni-Channel Management: I seamlessly command and synchronize your brand across TikTok, Instagram, Facebook, YouTube, and Twitch, ensuring absolute brand authority and structural consistency on every single platform. 🔹 Massive Video Velocity & Organic Growth: I engineer hyper-targeted content strategies, write high-retention video scripts for TikTok/Reels/Shorts, and turn long-form Twitch streams or YouTube VODs into highly shareable, viral short-form assets. 🛑 Why Most Brands Fail On Social: They treat their profiles like static billboards. They drop random graphics, ignore the comment sections, miss fast-moving video trends, and post generic captions that sound like artificial intelligence. Turning casual scrollers and viewers into loyal fans and paying customers takes deep consumer psychology and data analysis. If you are struggling to build a cross-platform content calendar, convert stream highlights, or track your engagement metrics, you are wasting valuable market placement. ✨ How I Save You Time and Stress: I take full ownership of your digital channels—from strategic content planning to daily platform management. I specialize in organic growth marketing, scriptwriting for short-form video, stream pre-marketing, and building thriving online communities. Every Reel, video thumbnail, and post will reflect a premium lifestyle brand feel or an authoritative professional voice. ⚙️ My Step-by-Step Growth Blueprint: 🔹 Organic Growth & Launch Strategy: I reverse-engineer algorithms (TikTok, Instagram, YouTube, Facebook, Twitch) to capture early traction and "warm up" new brand accounts. 🔹 VOD to Short-Form Production: I craft tight short-form scripts, build automated content calendars, and repurpose long-form streaming footage into high-retention clips. 🔹 Proactive Community Management: I turn direct messages, stream chats, and comment sections into warm inquiries by maintaining a human, professional brand voice. 🔹 Performance Analytics & Insights: I deliver clear weekly reports tracking conversion rates, video completion percentages, and audience behavior to optimize growth. I fit seamlessly into your existing workflows, whether you use Sprout Social, Meta Business Suite, YouTube Studio, Twitch Dashboard, Canva, or ClickUp. 📩 Let’s Grow Your Channels Together: Stop letting your platforms sit dormant or chaotic. Let’s build an authentic, authoritative presence that wins viewers and customers long-term. Click the "Invite to Job" or "Message" button right now, share a link to your current social accounts, and let's map out a strategy to hit your growth milestones over the next 20 days! TikTok Marketing, TikTok Growth, Instagram Marketing, Instagram Growth, Instagram Management, Facebook Marketing, Facebook Management, YouTube Marketing, Twitch, Social Media Management, Social Media Marketing, Social Media Optimization, Social Media Advertising, Social Media Account Setup, Social Media Marketing Strategy, Social Media Marketing Plan, Social Media Management Analytics, Community Building, Audience Growth, Organic Growth, Brand Awareness, Brand Management, Customer Engagement, TikTok Marketing, TikTok Growth, Instagram Marketing, Instagram Growth, Instagram Management, Facebook Marketing, Facebook Management, YouTube Marketing, Twitch, Social Media Management, Social Media Marketing, Social Media Optimization, Social Media Advertising, Social Media Account Setup, Social Media Marketing Strategy, Social Media Marketing Plan, Social Media Management Analytics, Community Building, Audience Growth, Organic Growth, Brand Awareness, Brand Management, Customer Engagement, Audience Engagement, Copywriting, Content Writing, Caption Writing, Hashtag Research, Trend Analysis, Viral Content Creation, Reels Strategy, Story Management, UGC Management, Influencer Outreach, Creator Outreach, Lead Generation, Digital Marketing, Marketing Strategy, Canva, Sprout Social, Meta Business Suite, ChatGPT, Analytics Reporting, Performance Tracking, Social Media Automation, Engagement Strategy, Online Community Management, Community Management, Social Media Content Creation, Content Strategy, Social Media Engagement

Fluent in Spanish and authorized to work in the US for any employer. AWARDS Employee of the month for receiving the most positive customer survey feedback. Received platinum plaque award for opening the most credit cards for 2 consecutive months.

Since August 2005, I have built 20 years of experience in customer relations, finance, and computer systems. I bring leadership experience from prior managerial roles, where I communicated and collaborated effectively with teams, motivated staff to improve productivity and decision‑making, and consistently practiced empathy with both coworkers and clients. I am skilled in adapting to change, negotiating, managing time, and resolving conflicts. Hold 7 years of managerial experience, including counting and handling store deposits and making daily bank deposits. Proficient in ATM operations, including pulling cash boxes, replenishing cash from store earnings, and operating and troubleshooting both legacy and modern touchscreen ATMs. Certified in fraud detection (2017), with experience identifying fraudulent currency, identification, and checks. Possess 4 years of experience cashing payroll, federal, state, and personal checks and detecting fraudulent items. Bring 8 years of experience in payroll, store ordering, bookkeeping, company purchasing, and mystery surveying. Hold 3 years of Online Mystery Shopping. I focus on ease of navigation, checkout, communication quality, and how well each company follows its service standards. Conduct online mystery shopping assignments for multiple clients, including placing test orders, browsing products, and contacting customer support to assess overall user experience. Evaluate website and app usability, including navigation, search functions, checkout process, and order accuracy, documenting any issues or barriers to completion. Prepare clear, objective written reports with detailed observations, screenshots, and timing metrics, submitted within strict deadlines and in line with client evaluation criteria. Maintain confidentiality and professionalism while performing assignments, ensuring unbiased evaluations and adherence to program guidelines. Perform telephone mystery calls by posing as a customer, calling businesses, and evaluating how staff handle the interaction. Assess greeting, professionalism, product knowledge, and adherence to service standards. Place mystery calls to evaluate phone‑based customer service and sales, asking scripted questions about products, pricing, availability, and policies while noting accuracy, tone, and willingness to help. Track key details such as wait times, transfers, and compliance with required procedures, then complete structured reports highlighting strengths, issues, and training opportunities.

To satisfy my employer and produce high-quality work in the shortest amount of time possible. With more than 6 years of experience in data entry, data mining, and web research as a Freelance Contractor. I am proficient in LinkedIn Sourcing and the latest versions of MS Excel, MS Word, and Google Docs. I am a fast learner & work accurately. - WordPress Assistant - Legal Web Researcher - Lead Generator - List Building - Data Entry - Web Researcher - LinkedIn Data Collection and Data Mining - Personal Email and Data Research - LinkedIn Lead Generation - LinkedIn Sales Navigator

I am a dynamic professional with 9 years of experience in business operations and transportation management. My expertise lies in optimizing processes and ensuring seamless client relations through organized record-keeping and effective communication. Having worked in various fast-paced environments, I have developed a keen ability to exceed operational goals while maintaining an exceptional standard of service. I specialize in delivering impactful solutions in patient account management, business development, and logistics coordination. My diverse background allows me to adapt quickly, effectively serve clients, and identify innovative strategies for improvement. If you need a resourceful partner to enhance your business operations and support your growth, let's connect and discuss how I can contribute to your success.

Hi, I’m Kayla! I am a certified IT support specialist with an official Google IT Support Professional Certificate, specializing in Microsoft 365 environments. I help small business owners, freelancers, and growing teams streamline their digital workspaces so they can focus on what they do best without tech getting in the way. My core technical expertise includes: Google Workspace Admin: Custom business email setup, domain verification, and user management. Microsoft 365 Support: Account configuration, OneDrive/SharePoint setup, and subscription management. Software Troubleshooting: Remote technical assistance for Mac and Windows, software optimization, and file migrations.

As a virtual assistant, I have developed strong organizational and time management skills, allowing me to effectively handle multiple tasks and deadlines. I am experienced in managing calendars, scheduling appointments, and coordinating meetings. My exceptional communication skills enable me to interact with clients and team members professionally and efficiently, both in writing and verbally. In my role as a social media marketing manager, I have successfully implemented and executed social media strategies across various platforms, including Facebook, Instagram, and LinkedIn. I have a comprehensive understanding of social media analytics and have used these insights to drive engagement, increase brand awareness, and generate leads. Through content creation, community management, and targeted advertising campaigns, I have consistently achieved positive results and exceeded performance goals. My proficiency in social media management tools, such as Asana, Trello, Flick, and Canva. I stay up-to-date with the latest industry trends and best practices, ensuring that the social media presence I manage remains fresh, engaging, and aligned with the brand's identity. I am also adept at monitoring and responding to customer inquiries, comments, and reviews, fostering strong relationships, and maintaining a positive brand image. Throughout my career, I have demonstrated a strong work ethic, a proactive approach to problem-solving, and a commitment to delivering high-quality results. I am highly adaptable and thrive in fast-paced, dynamic environments. I am confident that my combination of virtual assistance and social media marketing expertise will enable me to excel in supporting your team and achieving your business objectives.