With over 20 years of experience in retail management, I have honed my skills in assisting customers from diverse backgrounds, including U.S., Australian, Japanese, and Chinese markets. My extensive career includes leading roles in renowned corporate chains where I consistently delivered exceptional service to a global clientele. As a Team Lead and Retail General Manager, I have successfully managed store operations, recruited and trained top talent, achieved sales goals, and maintained high standards of customer satisfaction. My roles have included providing customer service, handling reservations, providing technical support, as well as training and coaching new agents. I have worked for companies like Apple, Salt Life, Aramark, Pacific Whale Foundation, Brooks Brothers, Monk Seal Foundation, and Fossil, gaining comprehensive experience in store management, visual merchandising, quality assurance, and administrative support. In addition to my retail expertise, I excel in providing comprehensive support services for businesses. I am adept at handling e-mail, phone, chat, and web support, always striving to offer 5-star service. My administrative skills are proven, with experience in data entry for NOAA, organizing volunteer groups, and coordinating large-scale events. Key qualities that define my professional approach include attention to detail, organization, a positive attitude, patience, time management, and professionalism. I am dedicated to delivering excellence in every task and am open to learning new skills and receiving constructive feedback. As a full-time freelancer, I am committed to working U.S. business hours to meet your business needs effectively.

Virtual, hybrid and live event planning, promotion & delivery. *Zoom Specialist* Myself and the team create memorable experiences and technically smooth, well executed events. We work with training providers and act as technical production partners, operating apps like Zoom, MS Teams, WebEx, Google Meet, Mural, Slido, Mentimeter, Miro and more! We take attendance, organise breakout groups, co-facilitate, display content, spotlight, manage AV. We help in the production of webinars, to make you look professional and keep viewers engaged. We organise larger scale events such as hybrid conferences, exhibitions, seminars, summits. This includes logistics, AV, registration, content, venue. Full end to end event management, with precision and passion. As the Managing Director at Virtual Approval, I oversee a range of projects and ensure smooth operation of all our departments. I have a creative input, direct and project manage the design / delivery of multiple events, videos, workshops and social media campaigns for our clients in the UK, USA, Europe and beyond. Some projects we have delivered include: - - Multiple day virtual and hybrid conferences for global brands such as Smirnoff, TEDx, British Council, MAC, Estee Lauder. - 3 day hybrid conference and award show for 800+ delegates across 6 physical locations in the US - Live in-person seminars and award ceremonies for legal, educational and financial services businesses - Conference and 16 stand exhibition for 800+ delegates as part of Ofsted Big Conversation - Technical Production for High Court trials, arbitration and mediation via Zoom, both hybrid and online. - Digital training workshops - hybrid, live and virtual - for many global pharmaceutical companies - Fundraising galas with auctions, raffles, entertainers, celebrity guests, musicians, games, magic shows - Product launches and brand activations for Smirnoff, Roe & co + many more - Webinars for HR & Financial Services Businesses, including design & marketing for the events - Filming and editing a range of video projects such as event highlights reels, testimonials, product explainers, social media and website content - Our social media department looks after one off-event promotion campaigns and long term marketing management for a range of businesses and sectors. We are a global team, combining technology with creativity. Our team consists of Tech Producers, AV Technicians, Designers, Project Managers, Videographers. We consider every aspect of an event, video or campaign to make sure it’s multidimensional, engaging and crucially, it meets the overall objectives. Do you need help with an upcoming event, a video or workshop? Contact me to arrange a free, no obligation consultation.

Hi, I'm Nick, a senior project manager and operations lead with 10+ years of experience running projects for federal research institutions, major universities, large corporations, startups, and nonprofits. That range means I've seen how organizations of every size actually operate, and I can step into your team, learn your systems, and start moving things forward in days, not weeks. What I do best: I take ownership of the moving parts (projects, timelines, tools, people, and processes) so you can stay focused on growth. Clients keep me around for years, with my longest engagements running 3,000+ hours, because I'm consistent, detail-oriented, and easy to work with. Core strengths: - Project & operations management: planning, tracking, delegation, and reporting across teams of any size - Systems & tools: I've worked in almost every major platform, including Asana, ClickUp, Monday, Jira, Trello, Notion, Airtable, and Confluence. Whatever your stack is, I already know it or will master it fast. - CRM & automation: GoHighLevel, HubSpot, Salesforce, Zoho, and Zapier for lead tracking, funnels, and workflow automation - Executive support: calendar, inbox, expense reporting, research, hiring support, customer service - Events & media: Zoom webinars for 200+ attendees, OBS, livestream production, video editing (Premiere Pro, After Effects, Final Cut), and design (Photoshop, Illustrator, InDesign) - Web & e-commerce: WordPress, Wix, and Shopify content and updates Why clients choose me: ✔ Highly available: I respond within 0-4 hours and can flex my schedule around your time zone and deadlines ✔ High performing: top 1% of Upwork freelancers (Top Rated Plus), with a perfect Job Success Score across hundreds of contracts ✔ Adaptable: from a single executive needing support to a full team needing an ops backbone, I fit the role you need If you want someone who manages the systems, the tools, and the details while you focus on the bigger picture, send me a message. I'm available now and happy to start with a quick call to see if we're a fit. - Nick

I have over 15 years of experience in IT and am knowledgeable in the entire Microsoft Application Suite (Word, Excel, PowerPoint). I have over 8 years of experience with Quickbooks and Quickbooks Online and am a Certified Gold ProAdvisor. I have experience in setting up and running Virtual Learning Communities using Zoom, Webex, MS Teams and GoToWebinar. This also includes producing online trainings, webinars and conferences. I also have experience in an Administrative Support role supporting managers and high-level directors. I am a native English speaker born and raised in the United States. I am an experienced internet researcher. I can also assist you in managing your social presence via Facebook, Twitter, LinkedIn, Constant Contact and MailChimp.

If you’re looking for a GoHighLevel expert who can build, optimize, and maintain high-performing systems that actually drive revenue, you’re in the right place. I’m Leonidas, a Certified GHL Agency Account Administrator with 8+ years of customer and technical support experience and 4+ years of hands-on GHL Agency management. I’ve built and maintained complete GHL systems for top Credit Repair companies, helping them streamline operations, automate client journeys, and scale with confidence. I don’t just “set things up”; I build reliable, conversion-focused systems that reduce manual work, improve client retention, and create a smooth onboarding experience from day one. What I deliver: Full GHL SaaS & Agency Setup (done right the first time) High-converting Funnels, Snapshots & Automations Advanced Workflows, Pipelines & CRM Optimization Calendar, SMS, Email & Social Media Integrations Client Onboarding & Live Support via Zoom or Phone Ongoing System Management, Updates & Troubleshooting My background in customer support ensures that your systems are built with the end user in mind, resulting in better engagement, fewer support issues, and happier clients. If you want a dependable GHL partner who understands both the technical side and the business impact, I’m ready to help you scale faster and smarter. Let’s build a system that works for you, not against you.

Top Rated Virtual Assistant with 5+ years of experience helping founders, coaches, and growing businesses stay organized. I specialize in executive support, inbox and calendar management, customer support, and Zoom webinar operations so business owners can focus on growing their companies. What I Can Help You With: • Customer Support (Email, Chat, & Zoom Assistance) • Inbox & Calendar Management (Gmail, Outlook, Calendly) • Data Entry & Reporting (Google Sheets, Excel) • E-commerce Product Listing (Shopify, Amazon, Etsy) • Travel Planning & Itinerary Coordination • Online Research & Market Analysis -Managed 500+ webinar attendees -Supported 200+ live Zoom events -Managed executive calendars across multiple time zones -Responded to customer emails with 24-hour turnaround -Coordinated travel and meetings for executives Tools I Use Regularly: Gmail, Trello, Notion, Google Workspace, Zoom, Slack, Shopify, Canva, Microsoft Teams Calendly, Microsoft Office, Excel, Google Sheets, Mailchimp, Outlook, Asana, HubSpot Why Clients Love Working with Me: Always Responsive & Proactive Detail-Oriented & Organized Fast Learner of New Tools & Systems Reliable Support for Long-Term Growth One client mentioned, “Pauline cut our email backlog by 40% within weeks and became our go-to for reliable admin support.” Let’s connect. I’m available for both short- and long-term projects.

Over 20 years of experience in Unified Communications as a Service (UCaaS) in technical sales, professional services, webinar production and delivery, technical support and service delivery. Expertise in: 1. Zoom Meetings, Webinar as project manager, technical director, SME and MC. 2. Zoom platform administration that includes configuration, access management, Team Chat, AI Companion, Zoom Rooms and Workspaces, language interpretation, Microsoft integration, Zoom Webinar/Events and the Zoom Marketplace integrations.

"Is your team losing hours to IT issues? I provide fast, reliable remote support resolving tickets, fixing network issues, and keeping systems running smoothly. I provide expert-level technical support for desktops, networks, and software. With over 10 years of experience, I have helped businesses streamline their IT operations. Let’s solve your tech challenges today!" Remote Desktop & Network Troubleshooting Office 365 / Google Workspace Setup & Support Microsoft Exchange & Active Directory Administration VPN Configuration & Security Support Software Installation, Maintenance & Support DNS, DHCP, and Server Management Firewalls, IDS, and antivirus systems IT Helpdesk & End-User Support

Calls dropping? SIP trunk not working? Twilio voice not connecting? I fix VoIP systems fast — Cisco CUCM, SIP trunking, Twilio voice, and call routing issues. Whether you're dealing with failed migrations, one-way audio, call flow problems, or broken integrations, I can step in quickly and get your system working.

I am a native Spanish speaker currently located in South America. I’m also fluent in English. I have over 3 years of experience hosting regular weekly zoom meetings with a variety of participants making sure the meeting is successful. Before the event it's important to me to know your needs and expectations for the meeting. During the meeting I'll stay alert and I'll be ready to help and provide support. And as a Zoom Host I will manage the meeting setup, recordings, spotlighting of speakers, sharing of content and polls, as well as any other need that may arise. I'm a fast learner and an adaptable person. I look forward to hearing from you.