Customer and Technical Support Specialist with extensive experience in the BPO industry, delivering high-quality service and helping teams grow. Fluent in English, Spanish, and Portuguese, with a proven track record of meeting KPIs, developing training content, and fostering a positive environment. Skilled at managing time effectively and presenting clear, empathetic communication in fast-paced, remote settings.

Check out my portfolio on Upwork! I am a highly motivated, client-centric project manager with 10+ years of experience in maintaining long-term client relationships in the event and production space with expertise in medical, technology, finance, non-profit, ngo, government and experiential marketing. I'm well versed in developing and maintaining excellent client relationships with stakeholders and SME's and executing flawless events! Virtual Meeting Platforms: ✅Zoom ✅MSTeams ✅WebEx ✅GoToWebinar ✅GoToMeeting ✅Global meets ✅Hangouts ✅Zoom ✅Adobe connect ✅Intrado ✅and more! Conference Platforms: ☑️Airmeet ☑️Remo ☑️Gather.town ☑️Hopin ☑️Blue Jeans ☑️Accelerants ☑️On24 ☑️Vconnect ☑️Zoom (meetings and webinars) ☑️ZoomGov ☑️Buzzabo ☑️Vfairs ☑️Spotme ☑️Social Live ☑️Socio ☑️Whova ☑️Cvent ☑️Attendify ☑️Eventbrite ☑️and more! I have demonstrated in-depth knowledge of conference and meeting platforms, tools, and procedures related to live and online meetings, workshops, and training sessions. Check out my portfolio on Upwork! Current/Ongoing Clients: Verizon (Wireless) Leader Academy (Ongoing) Contemporary Leadership Academy (Ongoing) Everwest Real Estate Investors (Ongoing) PPS International (Ongoing) Alvin Ailey Dance Theater (Ongoing) Boxer Advisors (Ongoing) S Factor (Ongoing) Head and Neck Association GoDaddy CorpEdGroup.com/ (Corporate Education Group) / Virtual Classroom Producer (Ongoing) Institute for Mental Health Research (Ongoing) Commercialexcel.com (Comm Ex Consulting) / Production Staffing Provider Global Force for Healing Insulent List of current and former clients on request!

Are you in need of a versatile professional who excels in diverse industries and brings a wealth of expertise to the table? Look no further. I have a passion for harnessing technology, and coupled with my hands-on experience in various sectors, I can be your go-to for all your virtual event needs.

I specialize in making complex tasks run smoothly — whether that means producing high-impact Zoom events, solving last-minute tech issues, or designing Capability Statements that help small businesses stand out in the government contracting space. My goal is simple: to help you deliver excellence behind the scenes, every time. ** I go by Christina. ** Some client testimonials: "Christina has a unique ability to help you see the vision of your project. During our call, she was able to identify and key in on the emotional points of my story and tease out themes that I didn't know were there. I have often felt like pages of my manuscript surround me, but I have no idea how to connect them. Christina can see the completed puzzle. Her knowledge, skill, and professionalism treat and vaccinate against writer's block. If you are serious about finishing that book we all know you were born to write, you need to work with this writing coach. She communicated quickly, effectively, and efficiently and is one of those hidden gems within an overcrowded freelance community." "I contacted Christina when I had no idea of what to do while preparing charts for a presentation. I was afraid that what I needed, could not be done. She immediately understood what I needed and quickly performed the tasks. I've had numerous compliments on the work that she did, and know that I will continue to use her services, as well as refer her to others." ~ Patricia Hawkins, Master Trainer "Christina is a true professional with an excellent work ethic and collaborative personality. I worked with her for several years as part of the A Writer’s Vision Literary Symposium team. She worked tirelessly to ensure multiple file versions came together in one registration book. In later years, she made herself available to help with any technical problems that arose. Working with her is always a joy and a blessing." ~ Lucinda M. Thierry Riles, Owner of Made By Me Publications "The Oasis of Love Foundation (Houston, Texas) wanted to say that we are blessed by the work done by Christina of Pretty Flyers. She has donated more than an expected amount of time on our projects to ensure that they would be of excellence and professionalism. She has helped us to promote the foundation's mission of feeding the homeless within the City of Houston and the surrounding cities by providing effective materials. Pretty Flyers has done a wonderful job and that is why we chose them and will continue to have them do print work for us. May God Bless them to prosper and succeed." ~ Ruth Kgamane, Founder of The Oasis of Love Foundation, Houston, TX "Christina was such a pleasure to work with, She provided cutting edge materials and design that was extremely beneficial to my business. She was prompt and communicative and delivered what I needed. Appreciate your Services!!" ~ Matt@ Elite Life Services

Hello! As a native Spanish speaker fluent in English, I’ve amassed over 10 years of experience in a non-profit organization, excelling in secretarial duties, meticulous proofreading, and proficiently translating diverse documents from English to Spanish. With this background, I assure you of delivering accurate, natural, and contextually rich translations for any document you require. Additionally, my expertise extends to orchestrating virtual events. I possess a wealth of experience utilizing platforms such as Zoom, Webex, and MS Teams. From strategic planning to seamless execution, I can assist you in organizing, setting up, and hosting your event. Count on me to provide comprehensive technical support and manage behind-the-scenes operations, ensuring your event unfolds flawlessly!

I help coaches, consultants, and online business owners run high-stakes virtual events that feel smooth, professional, and fully under control. Because during a live event, there’s no pause button and even small issues can impact the entire experience. That’s where I come in. I’ve supported 600+ 𝒁𝒐𝒐𝒎 𝒎𝒆𝒆𝒕𝒊𝒏𝒈𝒔, 𝒘𝒆𝒃𝒊𝒏𝒂𝒓𝒔, 𝒂𝒏𝒅 𝒗𝒊𝒓𝒕𝒖𝒂𝒍 𝒆𝒗𝒆𝒏𝒕𝒔 𝒇𝒓𝒐𝒎 𝒔𝒊𝒏𝒈𝒍𝒆-𝒔𝒆𝒔𝒔𝒊𝒐𝒏 𝒕𝒓𝒂𝒊𝒏𝒊𝒏𝒈𝒔 𝒕𝒐 𝒎𝒖𝒍𝒕𝒊-𝒅𝒂𝒚 𝒃𝒐𝒐𝒕𝒄𝒂𝒎𝒑𝒔 𝒂𝒏𝒅 𝒍𝒂𝒓𝒈𝒆-𝒔𝒄𝒂𝒍𝒆 𝒁𝒐𝒐𝒎 𝑬𝒗𝒆𝒏𝒕𝒔. While you focus on delivering your message, I handle everything behind the scenes, so your event feels seamless, professional, and fully under control. 💡 What You Get When I Run Your Event: • 𝑺𝒎𝒐𝒐𝒕𝒉, 𝒘𝒆𝒍𝒍-𝒎𝒂𝒏𝒂𝒈𝒆𝒅 𝒇𝒍𝒐𝒘 𝒇𝒓𝒐𝒎 𝒔𝒕𝒂𝒓𝒕 𝒕𝒐 𝒇𝒊𝒏𝒊𝒔𝒉 • 𝑵𝒐 𝒂𝒘𝒌𝒘𝒂𝒓𝒅 𝒕𝒓𝒂𝒏𝒔𝒊𝒕𝒊𝒐𝒏𝒔 𝒐𝒓 𝒕𝒆𝒄𝒉𝒏𝒊𝒄𝒂𝒍 𝒅𝒆𝒍𝒂𝒚𝒔 • 𝑭𝒖𝒍𝒍𝒚 𝒔𝒖𝒑𝒑𝒐𝒓𝒕𝒆𝒅 𝒔𝒑𝒆𝒂𝒌𝒆𝒓𝒔 𝒂𝒏𝒅 𝒑𝒓𝒆𝒔𝒆𝒏𝒕𝒆𝒓𝒔 • 𝑹𝒆𝒂𝒍-𝒕𝒊𝒎𝒆 𝒑𝒓𝒐𝒃𝒍𝒆𝒎 𝒔𝒐𝒍𝒗𝒊𝒏𝒈 𝒘𝒊𝒕𝒉𝒐𝒖𝒕 𝒅𝒊𝒔𝒓𝒖𝒑𝒕𝒊𝒏𝒈 𝒚𝒐𝒖𝒓 𝒆𝒗𝒆𝒏𝒕 • 𝑨 𝒄𝒂𝒍𝒎, 𝒄𝒐𝒏𝒕𝒓𝒐𝒍𝒍𝒆𝒅 𝒆𝒙𝒑𝒆𝒓𝒊𝒆𝒏𝒄𝒆 𝒇𝒐𝒓 𝒚𝒐𝒖 𝒂𝒏𝒅 𝒚𝒐𝒖𝒓 𝒂𝒖𝒅𝒊𝒆𝒏𝒄𝒆 Because during live events, there’s no pause button and small issues can quickly affect the entire experience. 🎥 What I Handle: • 𝑭𝒖𝒍𝒍 𝒁𝒐𝒐𝒎 𝑴𝒆𝒆𝒕𝒊𝒏𝒈𝒔, 𝑾𝒆𝒃𝒊𝒏𝒂𝒓𝒔 & 𝒁𝒐𝒐𝒎 𝑬𝒗𝒆𝒏𝒕𝒔 𝒑𝒓𝒐𝒅𝒖𝒄𝒕𝒊𝒐𝒏 • 𝑺𝒑𝒆𝒂𝒌𝒆𝒓 𝒔𝒑𝒐𝒕𝒍𝒊𝒈𝒉𝒕𝒊𝒏𝒈, 𝒕𝒓𝒂𝒏𝒔𝒊𝒕𝒊𝒐𝒏𝒔, 𝒂𝒏𝒅 𝒇𝒍𝒐𝒘 𝒎𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕 • 𝑩𝒓𝒆𝒂𝒌𝒐𝒖𝒕 𝒓𝒐𝒐𝒎𝒔, 𝒑𝒐𝒍𝒍𝒔, 𝑸&𝑨, 𝒂𝒏𝒅 𝒆𝒏𝒈𝒂𝒈𝒆𝒎𝒆𝒏𝒕 𝒕𝒐𝒐𝒍𝒔 • 𝑷𝒂𝒓𝒕𝒊𝒄𝒊𝒑𝒂𝒏𝒕 𝒎𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕 & 𝒘𝒂𝒊𝒕𝒊𝒏𝒈 𝒓𝒐𝒐𝒎 𝒄𝒐𝒏𝒕𝒓𝒐𝒍 • 𝑴𝒖𝒍𝒕𝒊-𝒅𝒂𝒚 & 𝒎𝒖𝒍𝒕𝒊-𝒔𝒆𝒔𝒔𝒊𝒐𝒏 𝒆𝒗𝒆𝒏𝒕 𝒄𝒐𝒐𝒓𝒅𝒊𝒏𝒂𝒕𝒊𝒐𝒏 • 𝑴𝒖𝒍𝒕𝒊-𝒑𝒍𝒂𝒕𝒇𝒐𝒓𝒎 𝒍𝒊𝒗𝒆𝒔𝒕𝒓𝒆𝒂𝒎 𝒔𝒆𝒕𝒖𝒑 (𝑳𝒊𝒏𝒌𝒆𝒅𝑰𝒏, 𝒀𝒐𝒖𝑻𝒖𝒃𝒆, 𝑭𝒂𝒄𝒆𝒃𝒐𝒐𝒌) • 𝑹𝒆𝒂𝒍-𝒕𝒊𝒎𝒆 𝒕𝒓𝒐𝒖𝒃𝒍𝒆𝒔𝒉𝒐𝒐𝒕𝒊𝒏𝒈 𝒅𝒖𝒓𝒊𝒏𝒈 𝒍𝒊𝒗𝒆 𝒔𝒆𝒔𝒔𝒊𝒐𝒏𝒔 •𝑩𝒂𝒄𝒌𝒔𝒕𝒂𝒈𝒆 𝒄𝒐𝒐𝒓𝒅𝒊𝒏𝒂𝒕𝒊𝒐𝒏 𝒂𝒏𝒅 𝒔𝒑𝒆𝒂𝒌𝒆𝒓 𝒇𝒍𝒐𝒘 𝒎𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕 🧠 Why Clients Work with Me: • 400+ successful virtual events supported • Calm, proactive, and detail-oriented under pressure • Experienced in high-stakes, live environments • Trusted by long-term clients and recurring webinar hosts Clients don’t hire me just to “run Zoom.” 𝑻𝒉𝒆𝒚 𝒉𝒊𝒓𝒆 𝒎𝒆 𝒕𝒐 𝒎𝒂𝒌𝒆 𝒔𝒖𝒓𝒆 𝒕𝒉𝒆𝒊𝒓 𝒆𝒗𝒆𝒏𝒕 𝒓𝒖𝒏𝒔 𝒔𝒎𝒐𝒐𝒕𝒉𝒍𝒚, 𝒍𝒐𝒐𝒌𝒔 𝒑𝒓𝒐𝒇𝒆𝒔𝒔𝒊𝒐𝒏𝒂𝒍, 𝒂𝒏𝒅 𝒂𝒍𝒍𝒐𝒘𝒔 𝒕𝒉𝒆𝒎 𝒕𝒐 𝒔𝒕𝒂𝒚 𝒇𝒖𝒍𝒍𝒚 𝒇𝒐𝒄𝒖𝒔𝒆𝒅 𝒐𝒏 𝒕𝒉𝒆𝒊𝒓 𝒂𝒖𝒅𝒊𝒆𝒏𝒄𝒆. 📩 Let’s Work Together Planning a webinar, training, or virtual event? Send me a message with your event details. I’ll help you map the flow and handle the production so everything runs exactly as it should.

Hi! I'm a native Spanish speaker, fluent in English, and currently LIVING in CHINA while continuing to improve my Chinese. I’ve spent over 10 years working on projects that challenge me and let me grow. I’m always curious, ready to help, and committed to doing things well. VIRTUAL EVENT PRODUCER / HOST I regularly host and produce live webinars and meetings on Zoom, Microsoft Teams, Webex, Adobe Connect, and StreamYard. From setting up breakout rooms and polls to screen sharing, interpretation, and whiteboards, I manage the technical side of virtual events so presenters and participants can focus on what matters most. I offer support before and during the session to make sure everything runs smoothly. I'm also experienced in public speaking and staying calm under pressure, even when unexpected tech issues pop up. CHINA SOURCING AGENT Currently based in Chengdu, CHINA, I am also working as a China sourcing agent together with my Chinese business partner. We help clients worldwide find reliable, export-licensed suppliers for any type of product. We also provide factory verification, quality control, and have a warehouse in Qingdao for receiving goods and consolidating containers. Feel free to contact me for a quote! CUSTOMER SUPPORT I have a solid background as a Customer Service Agent, providing timely, friendly, and reliable support across industries like SaaS, e-commerce, and dropshipping. I’m quick to learn new systems and products, and I always aim to treat customers the way I’d want to be treated. ENGLISH–SPANISH TRANSLATION As a professional translator, I provide accurate and natural translations from English to Spanish, always keeping the target audience in mind. Feel free to get in touch—I’d be happy to collaborate on your next project!

Welcome to a seamless Zoom event experience. As a Zoom Webinar and Virtual Event Producer, I help organizations, business owners and professionals run smooth, online sessions where presenters can focus on delivering their message while I manage the technical flow behind the scenes. With over four years of hands-on experience and more than 200 virtual sessions supported, I specialize in coordinating multi-speaker Zoom meetings and webinars so events stay organized, engaging, and on schedule. How I Support Your Event • Managing the Zoom room (host/co-host controls) • Speaker coordination and transitions • Screen share, spotlighting, and presenter flow • Chat, Q&A, and audience interaction support • Breakout rooms, polls, and engagement tools • Recording and session management My role is to ensure the technical side runs smoothly so you and your presenters can focus on delivering value to your audience. Clients appreciate my calm presence, attention to detail, and ability to keep complex sessions organized even when multiple speakers and moving parts are involved.

I help organizations run high-quality online events, webinars, and virtual programs from concept to post-event reporting. With 4+ years of experience as a Top-rated Virtual Assistant and Event Operations Specialist, I support companies, speakers, and organizations in delivering smooth, engaging, and professionally executed virtual events. I specialize in end-to-end webinar production, ensuring every detail is handled—from planning and promotion to live event management and post-event follow-up. What I Can Help You With 1. Event Strategy & Planning • Event concept development (title, objective, audience, goals) • Agenda and webinar flow design • Speaker coordination and briefing • Success metrics planning (registrations, attendance, engagement) 2. Webinar Setup & Technical Preparation • Webinar setup aligned with your brand and event goals • Registration page setup and attendee tracking • Run of show / runsheet preparation with links and contingency plans • Polls, surveys, and breakout room setup • Speaker rehearsals and technical dry runs • Moderator and host script preparation 3. Event Marketing Support • 6-email campaign creation and scheduling: Invitation Email, Value-Based Email, About the Speaker Email, Last Call to Join Email (cold leads), Obligation Email (increase live attendance), Follow-Up Email (replay + resources) • Event posters, banners, and promotional materials • Registration tracking and reminders PLUS: Social Media Copywrite + Basic Edits (24-hour and 1-hour reminders are triggered through Zoom or the registration platform.) 4. Live Event Management • Hosting or technical facilitation (front-end or back-end) • Screen sharing and presentation control • Breakout room management • Polls and engagement tools • Chat and Q&A moderation • Speaker coordination and time management • Live troubleshooting • Recording management 5. Post-Event Support • Follow-up emails with replay and resources • Event analytics and engagement insights • Post-event report with recommendations for improvement Event Platforms: Zoom | Microsoft Teams | Google Meet | StreamYard Why Clients Work With Me ✔ Highly organized and detail-oriented ✔ Experienced in both technical event management and audience engagement ✔ Strong communication and coordination with speakers and teams ✔ Calm under pressure during live events If you're looking for someone who can take ownership of your webinar operations and ensure a seamless experience for your speakers and attendees, I’d love to support your next event. I’m passionate about helping businesses grow by keeping operations clear, data accurate, and events stress-free. 🛠 Tools I use: 📒Microsoft Suite (Microsoft Word, Microsoft Sheets, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, One Drive),📔Google Suite (Google Drive, Google Sheets, Google Docs, Google Presentation, Google Forms),📔Calendly☎️Ringcentral💻Zoom💻Google Meet💻Skype 📞Telegram📞Discord💾Team Viewer🎨Canva🎨Photoshop📝👬Slack📝👬Trello 👬👭🧑‍🤝‍🧑 Applicant Stream, Indeed, CareerBuilder🧑‍🤝‍🧑 Craigslist📹 CapCut📹 Filmora📹 InShot 💯Eventbrite💯Airbnb Experience💯Peerspace📷Instagram x Planoly📷YouTube📷Tiktok 🎥 OBS for Screen recordings 📧 Mailchimp for Email Marketing/Newsletters🏘️Splacer 🏘️Storefront🙌Infusionsoft / Keap 🙌Airtable Let’s talk about how we can support your next event or simplify your systems.

I create exceptional experiences powered by efficient systems. With 16+ years of experience across events, operations, programmes, and business support, I help organisations deliver seamless virtual and hybrid events while building scalable processes that improve efficiency and collaboration. I have successfully delivered 150+ virtual and hybrid events and webinars for audiences ranging from 20 to 2,000+ participants across EMEA, APAC, North America, and Africa. My expertise includes: ✔ Conference Production ✔ Webinar Management ✔ Virtual & Hybrid Events ✔ Speaker Coordination ✔ Run-of-Show Development ✔ Registration Management ✔ Zoom, Microsoft Teams, Webex & Google Meet ✔ Audience Engagement ✔ SOP Development ✔ Process Improvement ✔ Knowledge Management ✔ Programme Coordination ✔ Software Implementation ✔ Stakeholder Management ✔ Remote Team Coordination ✔ Professional Organisation Selected clients include Center for Creative Leadership, Global Schools Forum, AVVA Experiences, ViRTUS, Big Thinking Spaces, African Law Education & Advocacy, and Mettacool. I quickly learn new technologies, create structure from complexity, and build systems that help teams work smarter. If you need a proactive partner who can manage both the event experience and the operational systems behind it, I'd love to discuss your project.