Chanise here, Your Customer Success & Retention Expert. Born and raised in Jamaica, with a love for people, arts, and culture. I have brought that love to my work life, allowing me to have a 12-year proven track record of Quality & Excellence. Coming from a Social Work background, I am equipped with unique skill sets that have allowed me to build and foster great relationships on and off Upwork when handling client and customer relationships. I am a reliable, enthusiastic, organized, and hard-working professional who is looking to serve you as a master communicator and multifaceted customer experience and operation expert. I am always keeping an eye out for ways to improve my knowledge base and leadership skills which is why I enjoy reading books like " Switch on your Brain", "How to Win Friends and Influence People", The "Go Giver" , As a man Thinketh", "Wired that Way".. and the list goes on. I am excited to find common ground with you and find out how I can help you move your company and its agenda forward, and most of all, I can't wait to get to know you even better. I look forward to connecting some more.

Greetings! Thank you for taking the time to view my profile. I am a Learning and Development Professional with more than of a decade experience in training and development both in academic and in corporate environments. I specialize in: Business Operations/Support Specialist High Level Virtual Support Administration Webinar Management Soft Skills Training Delivery Tools and Technology Training Delivery Wordpress/Website Management Training Coordination

Zoom Host Moderator | Customer Service Specialist | Admin & Virtual Assistant | Data Entry Expert Hi, I’m Ardele. I’m a Zoom Host Moderator and Customer Service Specialist with over 15 years of experience providing reliable virtual support to global teams and clients. I manage online meetings and host or moderate Zoom sessions focused on spiritual healing, energy clearing, and cleansing. I assist speakers to ensure each event runs smoothly and professionally. I also handle customer service through phone, email, and chat with accuracy and empathy. My background spans multiple industries, including healthcare insurance, telecommunications, real estate, eCommerce, airline services, medical rehabilitation devices, and online gaming. I’ve worked as a Virtual Assistant for service-based businesses such as web design, construction, and plumbing, handling appointment setting, client communication, and admin coordination. I have hands-on experience in eCommerce management, including product listing, order processing, and customer support for furniture and fashion brands. I also manage product labeling projects, from design coordination to quality assurance, ensuring consistent branding and accuracy. Here’s what I bring to your team: • Professional Zoom hosting and event moderation • Clear and empathetic customer communication • Fast adaptation to new tools and workflows • Accurate data entry and detailed admin support • Consistent results with minimal supervision Tools I use include Zoom, Google Workspace, Slack, Shopify, Zendesk, and Microsoft Office Suite. If you need someone dependable who can handle support, organize your virtual operations, and represent your brand professionally, send me a message. Let’s work together.

Are your Zoom meetings feeling more like a headache than a productive session? I am a Zoom producer with more than 5 years of experience, who specializes in taking the pressure off your shoulders and ensuring your meetings run flawlessly. I handle all the technical aspects, troubleshoot issues, and provide seamless support throughout your virtual gatherings.

Let me help you get your message to your audience professionally. Based in Ontario, Canada, with over 25 years in the Live Events Industry and now specializing in the Virtual Events Industry, I have the experience behind the scenes and in front of the audience to give your message the polish and engagement it deserves. I look forward to hearing from you.

**Offering full inbox management and customer communication coverage*** CX is the beating heart of your business, and your customers are my customers. I treat them with care, kindness and thoughtfulness so that your business can flourish. I love my job, and I love making customers smile 🌻 I also believe AI can greatly enhance efficiency in customer service, but it can't replace the human touch. Here’s what I bring to the table: ✅Experienced Head of Customer Support | CX Leader for Startups & E-commerce | Expert in Customer Communication and Operations ✅ Independent Support professional - I am experienced in managing inboxes by myself ✅Put Customers First: I believe great customer service is more than just answering inquiries - it’s about making people feel heard, understood, and appreciated. ✅ Clear and Compassionate Communication ✅ E-Commerce Expertise: From optimizing online stores to managing customer interactions, I understand and enjoy the unique challenges of the digital marketplace. ✅ Charity Support: I'm passionate about using customer engagement to support meaningful causes. ✅ Educational Platforms: I have a deep appreciation for education and love helping platforms build strong relationships with their audiences. I am experienced at using the following: Ticketing platforms: Zendesk, Gorgias, ReAmaze, Groove, ReAmaze CRMs: Hubspot, Pipedrive, Salesforce, Siebel Claim management: UPS, DHL, Fedex, Amazon Warehouse / order management: Extensiv, Logiwa E-commerce: Shopify, Microsoft Business Central Other: Asana, Airtable, Notion, Miro, Fullstory, Monday, Clickup, Google Sheets, Stripe, Jira. AI tools: Claude 📫Reach out anytime - I'm always happy to learn about your CX goals! Here's an example of ⭐⭐⭐⭐⭐ customer feedback: "Please take a moment to read this. I clicked the link below "Good, I'm satisfied" thinking it would allow me to enter comments, but it didn't. I just want everyone to know that I would have left a glowing review of the customer service I received. I am more than satisfied. I felt I was heard and supported. I love my tee shirt, I love the website, I love what this organization does. Thank you for the human touch in our over-automated world."

With over 25 years of professional experience — including 10+ years in project management, business operations, and administrative support — I specialize in helping teams and clients deliver results efficiently, collaboratively, and on time. I’ve managed projects from kick-off to completion across various industries, including digital design, web development, and events. Whether I’m onboarding a new client, producing a live Zoom session, mentoring junior staff, or keeping stakeholders aligned across timelines and tools — I bring a calm, confident, and people-centered approach to every task. I’m tech-savvy, resourceful, and thrive in remote, fast-paced environments. I’ve worked successfully with global clients via Upwork for 4+ years, often serving as the primary coordinator or client liaison. My work consistently involves tools like Google Workspace, Trello, Asana to keep things moving — and people informed. 🔹 Core Skills & Expertise • Project Coordination & Team Support Managing workflows, tracking deliverables, supporting client onboarding, setting meeting agendas, and keeping stakeholders aligned. • Client Communication & Troubleshooting Acting as the go-to contact for clients and resolving issues quickly and professionally, even under pressure. • Zoom Event Production & Facilitation Hosting and supporting live webinars with breakout rooms, polls, tech checks, rehearsal coordination, and post-event debriefs. • Coaching, Mentoring & Leadership 10+ years of Toastmasters leadership, mentoring junior team members, and leading executive teams through communication and growth. • Content & Admin Support Creating and editing presentations, pitch decks, communications, and knowledge hub content. Strong English writing and editing skills. 🔹 Tools & Platforms I Use Daily • Google Workspace (Docs, Sheets, Calendar, etc.) • Trello, Asana • Zoom (advanced host/producer functions) • Canva, Slack, WordPress • MS Office (Word, Excel, PowerPoint) • Social Media Scheduling Tools • Email & Calendar Management Systems I’m a native English speaker with strong interpersonal and communication skills, and I’m equally comfortable working independently or leading team efforts. If you're looking for someone reliable, organized, and committed to delivering real results — let’s talk. Available up to 30 hours per week for short- or long-term roles. Let’s make your next project a success.

TECHNICAL SUPPORT: I am an experienced Technical support assistant with a bachelor degree in Telecomunication Engineer. I have more than 12 years of experience working with software and Network solutions companies providing technical support. -I'm responsible,loyal and very trust worthy. - Extremely patient, empathetic, caring and customer oriented . -Passionate about technology and helping people. - Experienced in a wide range of technical customer support activities. - Eager to learn and a very fast learner. I have experience with : Hardware and software computer support Windows, Support and troubleshooting Network troubleshooting. Office Remote assistance using (Team-viewer, Quick assistant,...). ZOOM CONFERENCING: I host ZOOM meetings daily. I can plan, support, and produce the best virtual events on Zoom. I´m here to help! Whether your event requires technical support, in-event moderation, complex event coordination or the highest level of production - I have the solution for you. I will be your behind-the-scenes, highlight speaker, schedule meetings, manage break-out rooms, share screen content, make polls and so on. Let me know what you need for your session!

US English native, virtual meeting producer, moderator, host fluent in Spanish. I am great at what I do and love to help. Much non-profit experience. I have a great team with me. OVERVIEW: I am a pro at video conference moderation, webinar hosting and tech support, live interpretation, public speaking and teaching, translation, and language teaching. VIDEO CONFERENCING: Every week I plan, rehearse, host, and moderate many Zoom meeting events with 15-250 attendees. I provide all stages of video conference and webinar planning, technical support, or producing and hosting primarily for the Zoom platform, but I also use Webex, Teams, Meet and GoTo. I can help you plan for a large or small meeting or webinar. I love to teach you or your team how to use Zoom functions, including Waiting Room, Closed Captions, Interpretation, Screen Share, Annotation, Audio/Video settings, Reactions, Raise Hand, Record, Polls, Breakout Rooms, Q&A, and more. I can host your meeting with your Pro or Webinar-enabled account or with my Pro account and take care of the work in front of or behind the scenes. INTERPRETATION: My favorite form of interpretation is live (simultaneous interpretation) in either direction, English/Spanish. I provide live interpretation weekly via Zoom. I have done so in voice-over recording studios, live on stage in front of hundreds of seminar attendees, live on camera stream to webinar attendees throughout the world via Zoom, and over the phone.

I am skilled in teaching, translating, live interpretation, Zoom videoconferencing hosting and tech support, writing, and searching for information. Video Conferencing: Every week, I host and moderate Zoom meetings. I am experienced in directing public events and in public speaking and teaching. I will gladly help you in planning and hosting your Zoom event as well as being your technical support for functions like Screen Share, Interpretation, Break Rooms, Audio and Video settings, Raise hand, Record, Polls, and more. I keep myself calm and positive in unexpected situations. Translation: I have experienced in translating documents from English to Spanish. I have translate Grammar books, Educational books and Medical documents. Interpretation: I have done live interpretation in either direction. Teaching: I teach English and Spanish as a second language for a variety of people of different ages, in person and virtually. I have gained a lot of experience basically from working on non-profit projects. Feel free to contact me for more information and let me know how can I help you.