If your business is growing, operations can quickly become overwhelming; emails pile up, calendars get chaotic, processes break, and important details slip through the cracks. That’s where I come in. I’m an Executive Operations Manager with solid experience supporting founders, executives, and leadership teams in fast-paced environments. I help businesses stay organized, efficient, and scalable by combining high-level executive support with strong operational management. I don’t just manage tasks, I improve how work gets done. I’m highly skilled in: • Executive calendar & inbox management • Operations coordination & project management • SOP documentation & workflow optimization • Team communication & stakeholder management • CRM management & lead tracking • Process automation & reporting Tools I work with include: • Microsoft 365 (Excel, Outlook, Teams, PowerPoint) • Google Workspace • GoHighLevel • ChatGPT / Claude / Gemini • ClickUp / Asana / Trello • Slack / Zoom • Canva I’m proactive, highly organized, detail-oriented, and strong at anticipating needs before they become urgent. If you need someone who can bring structure, improve operations, and help you focus on high-value work, I’d be glad to support your business.

Motivated social media manager seeking a part-time position to further develop skills in social media management, content creation, and advertisement development. Eager to contribute to dynamic marketing campaigns while gaining valuable experience that will support future career growth in the marketing field.

Live Video App Development, AI App Development, MVP Development, Video Surveillance, WebRTC & Live Streaming. I help founders and product teams plan, scope, and deliver production-grade video and AI applications with Fora Soft’s senior engineering team. My focus is discovery, product requirements, technical scoping, architecture planning, delivery coordination, and client communication. The engineering work is handled by Fora Soft’s specialized developers, architects, QA engineers, and project managers. Backed by Fora Soft: $10M+ earned on Upwork, 914 jobs, 401K+ hours, and 250+ projects since 2005. 𝗪𝗵𝗮𝘁 𝗜 𝗖𝗮𝗻 𝗛𝗲𝗹𝗽 𝗬𝗼𝘂 𝗕𝘂𝗶𝗹𝗱 – Live video apps, WebRTC platforms, streaming products, webinars, broadcasting, IPTV/OTT – AI video apps: object detection, facial analysis, emotion AI, speech-to-speech translation, captions, LLM assistants – Video surveillance and IP camera platforms: multi-camera ingestion, mobile-as-camera, smart analytics, Smart TV apps – VoIP, UCaaS, SIP, LiveKit, Twilio, Telnyx, FreeSWITCH, real-time communication systems – MVPs, rescue projects, architecture reviews, and modernization of existing systems 𝗥𝗲𝗰𝗲𝗻𝘁 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗘𝘅𝗮𝗺𝗽𝗹es → Nucleus – secure UCaaS platform by Fibernetics, a Canadian telecom serving 300K+ customers and 5,000+ businesses. Fora Soft worked on iOS and platform delivery for WebRTC + SIP audio/video, real-time voice workflows, CRM/ERP integrations, and enterprise-grade communication features. Project volume: $285K+ combined. → TransLinguist – real-time AI interpretation platform for video calls. The platform supports interpretation workflows across 75+ languages, certified interpreter operations, AI speech-to-speech features, and live captions. → Doorbell App – LiveKit SIP-to-WebRTC bridge for smart intercoms. Video and audio from SIP intercoms to a mobile app, low-latency media through LiveKit, and DTMF-based remote door opening. → EmoProof – on-device emotion AI for iOS using Core ML. Real-time facial emotion and voice sentiment analysis on the phone, with privacy-focused processing and journal-style trend stats. 𝗪𝗵𝗲𝗿𝗲 𝗙𝗼𝗿𝗮 𝗦𝗼𝗳𝘁 𝗜𝘀 𝗦𝘁𝗿𝗼𝗻𝗴𝗲𝘀𝘁 – Live streaming & WebRTC: low-latency broadcasting, webinars, multi-camera apps, IPTV/OTT – Video surveillance: IP cameras, mobile-as-camera, smart analytics, Smart TV apps – Real-time AI/ML on video: OpenCV, YOLO, facial analysis, object detection, speech AI, captions – Mobile live video: iOS, Android, React Native, AVFoundation, Camera2 – VoIP & UCaaS: SIP, FreeSWITCH, LiveKit, Telnyx, Twilio, high-load communication systems 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝗶𝗲𝘀 𝗢𝘂𝗿 𝗧𝗲𝗮𝗺 𝗪𝗼𝗿𝗸𝘀 𝗪𝗶𝘁𝗵 ◆ Frontend: React, Next.js, Vue, Angular, TypeScript ◆ Backend: Node.js, NestJS, Python / FastAPI, Go, PHP / Laravel ◆ Video: WebRTC, LiveKit, Wowza, Kurento, MediaSoup, Janus, Jitsi, Agora, FFmpeg, GStreamer, HLS/DASH, RTMP/RTSP, SIP, FreeSWITCH, Telnyx, Twilio ◆ AI/ML: OpenAI API, Claude, Whisper, TensorFlow, PyTorch, OpenCV, YOLO, Azure AI Face, Deepgram ◆ Mobile: Swift, Kotlin, React Native, ARKit, ARCore, AVFoundation, Camera2 API ◆ Databases & Infrastructure: PostgreSQL, MongoDB, Redis, Elasticsearch, AWS, GCP, Docker, Kubernetes, NGINX, CI/CD 𝗪𝗵𝘆 𝗙𝗼𝗿𝗮𝗦𝗼𝗳𝘁 Fora Soft is a specialized video, WebRTC, and telecom software team with: – $10M+ earned on Upwork – 914 Upwork jobs – 401K+ hours – 250+ projects since 2005 – 400+ clients across 17+ countries – Deep experience in live video, streaming, VoIP, AI video, and real-time communication Send me a message or invite me to your job. I’ll review your idea, ask the right scoping questions, and suggest the best next step: discovery, audit, MVP planning, or full development.

Hi, I’m Lenna a Customer Support Specialist and Administration & Operations Assistant with 4+ years of remote experience supporting eCommerce, SaaS, wellness, and online service businesses across the UK, Europe, and the US. Since November 2022, I have been working fully remotely, helping companies deliver outstanding customer experiences while also supporting daily operations, internal coordination, and administrative processes. I specialize in customer communication, ticket management, order support, refunds, escalations, and operational organization in fast-paced remote environments. I am highly experienced in handling customer support through email, live chat, and phone while maintaining professionalism, empathy, and fast response times. I am comfortable managing high-volume workloads, following SOPs, and working closely with international teams. Some of my latest projects include: • Well Gummies – Wellness Project Provided customer support for a wellness-focused brand, assisting customers with orders, subscriptions, refunds, product-related questions, and general inquiries while ensuring a positive customer experience with empathetic and solution-oriented communication. • SiraatsKitchen Handled customer inquiries, refunds, returns, order tracking, and operational support using Shopify, Zendesk, Slack, Gorgias, Ecomflow, and Google Sheets. I coordinated internal processes, tracked customer cases efficiently, and ensured smooth communication between teams and customers. I also worked with companies such as Bloom & Wild (UK), Tobios, and Advisera Expert Solutions Ltd, where I gained strong experience in: High-volume ticket management Customer retention and satisfaction Refunds & order processing Administrative support Course & webinar coordination Data entry & transaction processing Escalation handling Internal team communication Process improvement and documentation I am known for being reliable, detail-oriented, organized, and highly responsive. I genuinely enjoy helping customers and supporting businesses by improving workflows and maintaining excellent service standards. Core Skills & Tools Customer Support: Email Support Live Chat Support Phone Support Ticket Management Escalation Handling Helpdesk & CRM Tools: Zendesk Gorgias HelpScout Re:amaze HubSpot Zoho Desk eCommerce & Operations: Shopify Plus WooCommerce Ecomflow 2Checkout Refund & Order Management SOP Documentation Communication & Productivity Tools: Slack Notion Zoom Google Workspace Google Sheets AI & Productivity: ChatGPT for workflow optimization and customer support productivity Languages: English — Fluent Albanian — Native Serbian — Good Spanish— Good I am currently open to both part-time and full-time remote opportunities and would love to support businesses that value strong communication, organization, and exceptional customer experience. If you are looking for someone dependable, proactive, and customer-focused, I would be happy to work with you.

✔Microsoft Gold Solutions Partner | CSP Partner | 10+ Years Powering ERP & CRM Transformations, Microsoft Certified D365 & Power Platform Expert | Specializing in Business Central (SaaS/On-Prem), Cloud ERP (Finance & SCM), and Customer Engagement (CRM/Sales) | Business Transformation via Power Apps, Automate, & BI. Expertise in business application implementation, including ERP systems (Microsoft Dynamics 365 Business Central, Dynamics NAV), Power BI report development, and comprehensive support for all business applications and users. Comprehensive consultation and implementation services to optimize your business operations and data-driven decision-making. 𝐌𝐈𝐂𝐑𝐎𝐒𝐎𝐅𝐓 𝐃𝐘𝐍𝐀𝐌𝐈𝐂𝐒 𝟑𝟔𝟓 𝐀𝐍𝐃 𝐏𝐎𝐖𝐄𝐑 𝐏𝐋𝐀𝐓𝐅𝐎𝐑𝐌 𝐂𝐔𝐒𝐓𝐎𝐌𝐈𝐙𝐀𝐓𝐈𝐎𝐍 ✅Power Apps (Model Driven App, Power Apps Portals, Canvas App) ✅FetchXML Quarries ✅API Calls in Portals ✅Power Automates ✅Azure Functions ✅Azure Blob Storage ✅Power Apps Portals OOB customizations and development ✅Table permissions, Site settings, User Permission ✅Portal UI Customization ✅Development experience 6+ years ✅Asp.net C# MVC framework 5+ years ✅Microsoft Dynamics 365 CRM 5+ year ✅Microsoft Power Apps Portals 5+ year ✅Microsoft Automate 3+ year ✅Microsoft Power BI 5+ year ✅Business Central ERP 4+ year My Experience, I have done work and was involved in following things: ⟷⟷⟷⟷⟷⟷⟷⟷⟷⟷⟷⟷⟷⟷⟷⟷⟷⟷⟷⟷⟷⟷ ✅Integrating Dynamics NAV/365 Business Central with Magento, Shopify webshop, CRM Online and POS. ✅Dynamics NAV Upgrades. ✅RDLC Reports transformation from Classic Client. ✅Forms transformations to Pages (For RTC client). ✅NAV and CRM Data Migration. ✅Various full Upgrades starting from 3.7 version ending with Dynamics 365 BC. ✅ Add-in's development. ✅Developing Apps for Dynamics 365 financials/business center ✅Implementation of Managed Solution for Dynamics 365 customer support. ✅Custom Module development for Microsoft RMS. ✅ Integrating CRM with Custom PHP based Webshop. ✅ Assisting Implementation. ✅ Bug Fixing ✅ .Net Based plugin development With Microsoft Dynamics 365 Customer Service & CRM, I have done work and was involved in following things: ⟷⟷⟷⟷⟷⟷⟷⟷⟷⟷⟷⟷⟷⟷⟷⟷ ✅Solution Deployment and Development ✅ Writing Business Rules ✅ Upgrading CRM from 4.0 to 2015 ✅Developing and Customizing Surveys for Dynamics 365 ✅Create and Customizing Dashboards ✅Creating Forms and Views ✅ Data Migration ✅ Add-in's development ✅ Plugins Development using .NET ✅Integrating CRM with NAV How do we communicate and report? ⟷⟷⟷⟷⟷⟷⟷⟷⟷⟷⟷⟷ We touch base with our valued clients on a daily, weekly & monthly basis. We follow agile methodology and use many types of project management tools communication. ⦿ Upwork Message Board & emails for regular updates ⦿ Azure DevOps for code repository ⦿ Asana / Trello / MS Projects - Project management tools as per the customer preference Let's hop on a quick Upwork call to explore your challenges, demo tailored solutions, and map a roadmap that delivers ROI from day one. Message me now- I'm here to make it happen!

Many organizations are exploring AI but struggle to translate it into real operational improvements. I work with founders and leadership teams to identify high-impact AI opportunities, redesign workflows, and implement structured pilot programs that deliver measurable efficiency gains. I specialize in identifying high-volume, repetitive workflows where AI can deliver immediate efficiency gains with minimal risk. My approach focuses on practical execution — improving customer support workflows, internal reporting processes, and operational systems while maintaining human oversight and governance. Rather than experimenting with tools randomly, I focus on identifying the right workflows where AI can reduce manual effort, improve response times, and increase team capacity. Typical outcomes include reduced response time, improved team productivity, and measurable time savings across key workflows. My work typically includes: • AI Opportunity Assessment • AI Workflow Optimization • AI Implementation Roadmap With 25+ years of experience in operations, product delivery, and cross-functional execution, I bring a practical, business-first approach to AI adoption. I work best with growing companies looking to introduce AI in a structured, low-risk way while maintaining operational clarity. For implementations that require technical development or integrations, I work with a trusted team, allowing clients to move from strategy to execution without coordination gaps. Happy to discuss your current workflows and identify a practical starting point where AI can deliver immediate value.

Hello! I have gained over three years of experience in customer service and virtual assistance roles. I'm fluent in both English and French, allowing me to connect with a diverse range of clients. Punctuality, respect, and staying organized are values I hold dear, ensuring that I deliver the best support possible. I'm your go-to person when it comes to CRM software experience and Microsoft Office, especially Excel and Office. Need help with Canva or digital marketing? I've got you covered there too. Additionally , I have experience with bookkeeping, adding another layer of expertise to my skill set. Bringing a blend of professionalism and proficiency, I'm here to make your work smoother and your customers happier.

🎁𝗙𝘂𝗹𝗹 𝘀𝗲𝗿𝘃𝗲𝗿 & 𝘄𝗲𝗯𝘀𝗶𝘁𝗲 𝗵𝗲𝗮𝗹𝘁𝗵 𝗮𝘂𝗱𝗶𝘁 𝗮𝘁 𝗻𝗼 𝗰𝗼𝘀𝘁. ⭐Most admins only fix problems — I prevent them. I deliver 𝗳𝗮𝘀𝘁, 𝘀𝘁𝗮𝗯𝗹𝗲, 𝘀𝗲𝗰𝘂𝗿𝗲 𝘀𝗲𝗿𝘃𝗲𝗿𝘀 that stay optimized long after the job is done. I bring 𝟳+ 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗿𝗲𝗮𝗹, 𝗵𝗮𝗻𝗱𝘀-𝗼𝗻 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗺𝗮𝗻𝗮𝗴𝗶𝗻𝗴 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝗼𝗻 𝘀𝗲𝗿𝘃𝗲𝗿𝘀, 𝗰𝗼𝗺𝗽𝗹𝗲𝘅 𝗺𝗶𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀, 𝗮𝗻𝗱 𝗰𝗿𝗶𝘁𝗶𝗰𝗮𝗹 𝗶𝗻𝗰𝗶𝗱𝗲𝗻𝘁𝘀. ❗ Many clients come to me frustrated because their servers are slow, insecure, breaking often, or their emails are landing in spam. Downtime, broken configurations, DNS errors, and failed migrations cost time and money. ✔ 𝗛𝗼𝘄 𝗜 𝗦𝗼𝗹𝘃𝗲 𝗜𝘁 I take full ownership of your server, diagnose the root cause, fix everything cleanly, optimize it, secure it, and document all improvements — so you get long-term stability, better performance, and peace of mind. 🔧 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 ➡️ Linux Server Administration (Ubuntu / CentOS / AlmaLinux / Debian) ➡️ WHM/cPanel, CyberPanel, HestiaCP, CloudPanel ➡️ Apache / Nginx / PHP-FPM / MySQL / MariaDB ➡️ Server Hardening, CSF, ModSecurity, Firewall configs ➡️ Cloudflare, DNS, Email deliverability, SPF/DKIM/DMARC ➡️ Website & Server Migration on any hosting provider ➡️ Cloud VPS setup (AWS, DigitalOcean, Hetzner, Contabo) ➡️ Performance tuning & monitoring ➡️ Backup automation & disaster recovery ➡️ L2/L3 technical support & troubleshooting 🛠 𝗦𝗸𝗶𝗹𝗹𝘀 ✔ Linux Server Management ✔ Server Hardening & Security ✔ SSL Installation (Let’s Encrypt / Sectigo) ✔ DNS Management & Fixes ✔ Email Server Setup (Exim, Postfix, Roundcube) ✔ Email Troubleshooting & Deliverability ✔ VPS Optimization & Performance tuning ✔ Website, Email & Database Migration ✔ Cloudflare setup & WAF rules ✔ Bash Scripting Automation ✔ Incident handling, RCA & logs analysis 🚀 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜 𝗣𝗿𝗼𝘃𝗶𝗱𝗲 ➡️ Full Server Setup (LAMP/LEMP) ➡️ Website & Server Migrations with zero data loss ➡️ Email migrations + spam-fix + authentication setup ➡️ Security Hardening (Firewall, CSF, ModSecurity) ➡️ PHP/MySQL optimization for high performance ➡️ Server monitoring & health check automation ➡️ Fix website errors, 500/503 issues, SSL, DNS errors ➡️ Cloudflare CDN + WAF configuration ➡️ Backup scheduling (Rsync, Rclone, Snapshots) ➡️ VPS deployment, scaling & tuning 💼 𝗪𝗼𝗿𝗸𝗶𝗻𝗴 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 ✔ Senior Linux System Administrator (7+ Years) ✔ Managed 3000+ websites & 100+ VPS servers ✔ Experience in hosting companies & production environments ✔ Strong communication and clear documentation 🏢 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀 ➡️ SaaS ➡️ E-commerce ➡️ Web Hosting ➡️ Agencies ➡️ Startups ➡️ Blogs & CMS platforms 🌐 𝗗𝗼𝗺𝗮𝗶𝗻𝘀 ✔ Web Hosting ✔ Cloud Infrastructure ✔ Email Infrastructure ✔ Security & Compliance ✔ DevOps Basics 🔧 𝗧𝗼𝗼𝗹𝘀 & 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝗶𝗲𝘀 ➡️ WHM/cPanel, Plesk, CyberPanel, HestiaCP ➡️ AWS Lightsail, DigitalOcean, Hetzner, Contabo ➡️ Cloudflare, Route53, Google DNS ➡️ Apache, Nginx, PHP-FPM ➡️ MySQL, MariaDB ➡️ CSF, ModSecurity, Fail2ban ➡️ Rsync, Rclone, JetBackup 📩 Ready to Fix Your Server? If you want a fast, secure, optimized server with zero downtime migrations and spam-free email delivery, I’m here to help. 👉 Send me a message now — let’s make your server smooth, stable, and secure. 🔑𝗞𝗲𝘆𝘄𝗼𝗿𝗱𝘀 Linux server admin, server migration, website migration, email migration, cPanel expert, WHM admin, DNS fix, SPF DKIM DMARC, email deliverability, server security, CSF firewall, modsecurity setup, VPS optimization, Ubuntu server, CentOS server, AlmaLinux admin, website troubleshooting, email troubleshooting, apache nginx config, php fpm tuning, cloudflare setup, AWS lightsail admin, DigitalOcean server, hetzner server, database migration, mysql optimization, server hardening, backup automation, bash scripting, server monitoring, performance optimization, WordPress server expert, cloud server setup, cybersecurity hardening, vps management, technical support L2 L3

I'm a globally-minded professional specializing in data-driven solutions and technology integration. With a strong background in instructional technology and a Master of Science in Data Science, I bring expertise in data analysis, spreadsheet management, and project coordination to a wide range of projects. Whether you're trying to organize data, make sense of findings, or build a new system, I can help.

I am an accomplished event logistics manager with over 18 years' experience in managing events at a global level, from small 5 person events through to events with 500+ participants. My experience includes both in-person and virtual events. I have a strong corporate background and have managed logistics for all types of business events from conception through to execution; managing budgets, people, logistics, services and clients as well on-site event management. My portfolio of events includes some of the largest IPOs in history and I have managed events for global giants such as Goldman Sachs, Total Oil & Gas and Deutsche Bank. As one of my clients described; I come with 'batteries included'. I am obsessed with planning and organizing, and generally work by the ethic of 'to fail to plan, is to plan to fail'. Check out my attached portfolios and testimonials to see what my clients have to say about me. Thanks, and I look forward to working with you soon!