Pelican Miles - Stellar Quality Tasks At Agility

eCommerce Pre & After Sales Solutions - Shopify Store Management - E-Commerce Fulfillment & Returns Disputes - Amazon FBA/ FBM / Amazon Kindle - AirBnB Short Term Rentals Management

Overview

All-Rounder Tech-savvy E-Commerce UniCorn Brands Evangelist. Hello, I'm Fahad Noor leading Pelican Miles. I'm a Business Graduate in Fashion Retail & E-commerce Supply Chain Management with an all-rounder E-commerce valuable skillset. We deal in Amazon PL FBA/FBM, Wholesale, Kindle KDP, and Shopify expert and have pro expertise on tools like Helium-10, Merchant Word, Jungle Scout, Oberlo, Magento, Zapier, Clickfunnels, Shipstation, AliDropship, similar E-commerce tools. With this, we can assist you in the management of your Amazon Seller Central A-Z process and assist you in your E-Commerce business with various tasks like Executive customer support, store optimization, order tracking, supplier communications, and much more. What services are we offering here? Amazon FBA/ FBM / Amazon Kindle VA (3+ Years of Experience) Assist with managing your Amazon SC and its optimization Amazon Reimbursement Claims Reinstate services for eBay and Amazon Amazon PPC Customer support services for Amazon Keyword research for products on Amazon Product Hunting along with the stats reports of Helium 10 and Jungle Scout Kindle Account Management and launches Ungating Categories Assistance Shopify Store Management: (3+ Years of Experience) We have experience managing 50+ Shopify, eBay, and Etsy Stores and have expertise in the following: Order Fulfillment & Management Tracking Orders Returns Labels Ali Baba / Ali Express supplier management Customer Support 100% response rate Quality Csat score Store website and product optimization Strategic Conversion Ads Campaign Email Marketing and E-commerce Copywriting Facebook Ads Management Disputes Management Business Executive Virtual Assitant (3+ Years of Experience) Scheduling Emails and meetings Preparing presentations Documents Completion Dealing with clients and other stakeholders Managing Social Media Remote Customer Support Executive VA (5+ Years of Experience) Zendesk / FreshDesk / Gorgias / Intercom / JIRA / Helpscout Customer Services Social Media Customer Handling Email Customer Support Weekly Reports and customer feedback reports Administrative tasks related to customer queries Short Rentals Manager Support (5+ Years of Experience) Listing Creation and Optimization Booking Management Guest Communication Key Exchange and Check-In Cleaning Pricing & Revenue Management Guest Screening Feedback Social Media Remote VA (5+ Years of Experience) Manage social media handles (Facebook, Instagram, LinkedIn, Youtube, TikTok e.t.c) Post content on the guidelines you will provide Handle your social media customer support Can manage your ad campaigns Besides this can provide consulting on any tech/non-tech social media issues you are facing Hashtags, Trending content, Competitors' research Manage your Social Media Influencers base Legal Disputes Paypal Disputes Better Business Bureau Disputes AliExpress Disputes Alibaba Disputes Amazon Returns and Disputes Management Trust Pilot Management

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Services

Customer Service & Tech Support

Remote Customer Support Executive a) Zendesk / FreshDesk / Gorgias / Intercom / JIRA / Helpscout Customer Services any software b) Social Media Customer Handling c) Email Customer Support d) Weekly Reports and customer feedback reports e) Administrative tasks related to customer queries

Virtual Assistance

Skills

Alternative Dispute Resolution
Call Center Management
Dropshipping
Freshdesk
SEO Keyword Research
Shopify
Zendesk
Email Support
Amazon
Gorgias
Administrative Assistant
Ecommerce Assistant
Shipping & Order Fulfillment Software
Ecommerce Order Fulfillment
Manage Etsy Site

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Upwork activity

Hourly rate

$12.00

Minimum project size

$1K+

Total jobs

0

Member since

Feb 24, 2023

Company information

Agency size

11-50 workers

Year founded

2020

Client focus

Medium business

Very small business

Small business

Languages

English: Native or Bilingual
Urdu: Fluent
German: Basic
Spanish: Basic