I have 1 year of experience in email support. I consistently produced high-level results, resolving 20 to 30 tickets per day. I’m known for being approachable, personable, patient, and driven among my peers. I always strive to improve my skills, learn on the job, and deliver enjoyable customer experiences.

⚡Elite Ecommerce Operations Manager | Shopify Dropshipping Expert Driving Sales Growth, Backend Efficiency 5⭐⭐⭐⭐⭐ State Of The Art Customer Experience via High-Converting Email, Live Chat 💫Top Tier Executive-Level Admin Support I don’t just manage Shopify stores — I scale, streamline, and transform them into consistent revenue engines. As an Elite Ecommerce Operations Manager & Shopify Dropshipping Expert, I’ve hands-on experience optimizing operations and customer experience for brands like Home Decorating Company (luxury bedding), AladdinShips, WeShopForYou, Costume368, Attree, and TXC Designs — across Home Decor, Automotive, and Fashion niches. 💡Professional Experience 🏢Home Decorating Company (Luxury Bedding) 👩🏻‍🏫E-commerce Operations Manager / Customer Support Lead 📌Focus: Shopify Ops | CX | Sales Support | Disputes ➤Managed end-to-end Shopify operations: orders, fulfillment, tracking, returns, and inventory ➤Delivered high-volume email & live chat support focused on conversions, retention & 5⭐ CX ➤Handled refunds, escalations, chargebacks & dispute resolution to protect revenue ➤Maintained fast, accurate support performance in a high-ticket environment ⚙️Tools: Shopify, Zendesk, Google Workspace, Slack 🏢AladdinShips 👩🏻‍🏫E-commerce Ops & Support Specialist + Bookkeeping Assistant 📌Focus: Logistics | Support | Finance Ops | Disputes ➤Managed daily Shopify operations: order processing, tracking & fulfillment coordination ➤Handled customer support via email & live chat with resolution-focused execution ➤Resolved shipping issues, complaints, chargebacks & disputes with logistics teams ➤Supported QuickBooks bookkeeping: invoices, expense tracking & categorization ➤Assisted in financial reporting (daily, weekly, and monthly tracking) ⚙️Tools: Shopify, AliExpress, Freshdesk, QuickBooks, Google Sheets 🏢WeShopForYou 👩🏻‍🏫E-commerce Operations Manager / Store Builder & Growth Specialist 📌Focus: Store Setup | SEO | Automation | CX | Scaling ➤Built a Shopify store from scratch (setup, structure, launch readiness) ➤Customized themes & optimized UI/UX for conversion improvement ➤Created SEO product listings, titles, descriptions & collections ➤Managed suppliers, inventory & logistics coordination ➤Led email & live chat support, including chargebacks & disputes ➤Implemented apps, automation & workflows for efficiency ➤Developed SOPs, tracking systems & operational documentation ⚙️Tools: Shopify, AliExpress, Asana, Zapier, Google Sheets, Slack 🏢Costume365 👩🏻‍🏫E-commerce Operations & Store Management Specialist 📌Focus: Product Ops | CX | Logistics | Disputes ➤Managed Shopify store operations & full product catalog lifecycle ➤Built SEO-optimized listings, collections & store navigation ➤Coordinated suppliers & fulfillment logistics ➤Handled email & live chat support with fast resolution workflows ➤Managed refunds, chargebacks & disputes to reduce revenue loss ➤Supported operational improvements & light automation ⚙️Tools: Shopify, Zendesk, Google Workspace, Trello 🏢Attree 👩🏻‍🏫E-commerce Ops Specialist (Email & Order Management Lead) 📌Focus: Inbox Ops | Order Fulfillment | High-Volume Support ➤Managed high-volume email support with strict inbox organization & SLA compliance ➤Processed orders, fulfillment, refunds, exchanges, chargebacks & disputes ➤Maintained clean ticket workflow under heavy support load ➤Ensured fast, accurate customer issue resolution ⚙️Tools: Shopify, Email Platforms, Google Sheets, Helpdesk Systems 🏢TXC Designs 👩🏻‍🏫E-commerce Operations Manager / Team Lead 📌Focus: Automation | Systems | Leadership | Scaling ➤Integrated apps & automation tools to improve Shopify workflow efficiency ➤Streamlined end-to-end operations: orders, fulfillment & logistics coordination ➤Managed escalations, refunds, chargebacks & dispute resolution processes ➤Led customer support team (email & live chat), managing performance & workload ➤Improved internal systems, SOPs & operational scalability ➤Coordinated suppliers & resolved operational bottlenecks ⚙️Tools: Shopify, Zapier, Asana, Zendesk, Slack, Google Workspace 💫Core Expertise Summary (Recruiter Keywords) ✅️Shopify Store Operations & Scaling ✅️E-commerce Customer Support (Email & Live Chat) ✅️Order Fulfillment & Logistics Management ✅️Chargeback, Refund & Dispute Resolution ✅️Store Setup, Theme Customization & SEO ✅️Automation, App Integration & Workflow Systems ✅️SOP Development & Reporting Systems ✅️Team Leadership & Operations Management ✅️Basic Bookkeeping (QuickBooks: invoices, expenses, categorization)

Hi! I'm Steffy Nicole Palomata, an aspiring Virtual Assistant specialized in Social Media Content and Admin Support based in the Philippines. While I’m just starting out professionally, I’ve spent time learning how to organizing, create engaging content, understand different social media platforms, and develop strategies that can help brands grow online. I’m passionate about helping businesses build a strong online presence through creative visuals, thoughtful captions, and meaningful interaction with their audience. I stay up to date with the latest trends and best practices, and I’m eager to apply what I’ve learned to help your brand stand out. If you're looking for someone who's dedicated, quick to learn, and excited to grow alongside your business, I’d love to work with you!

I help Ecommerce, Shopify, Dropshipping, Digital Product, and Online Service businesses build, scale, and optimize customer support and dispute management systems that reduce refunds, prevent chargebacks, improve retention, and protect revenue. With 15+ years of experience in customer service leadership, backend operations, and team management, I specialize in building full customer support departments from the ground up, including hiring, training, SOP creation, workflow automation, QA systems, KPI dashboards, and AI integration. Gorgias, Zendesk, Freshdesk Automation and Optimization Expert My expertise includes: • Customer Support Team Building & Leadership • SOP Development & Workflow Design • AI-Powered Automation Systems • Refund Reduction Strategies • PayPal & Stripe Dispute Management • Chargeback Prevention & Resolution • Customer Retention Systems • Shopify Order Management • Product Research & Listing • Escalation Handling I don’t just manage support teams I create scalable systems that improve operational efficiency, customer satisfaction, and long-term business growth. AI Tools: -ChatGPT -Claude -Manus -Heygen -Lovable Platforms & Systems Expertise: 📌 Customer Service Channel ✦ Phone ✦ Email ✦ Live Chat 📌Tools ✦ Genesys, ✦ Freshdesk ✦ Zendesk ✦ Gorgias ✦ Groove ✦ Intercom ✦ MS Outlook ✦ MS Teams ✦ Slack ✦ Discord ✦ ClickUp ✦ Asana ✦ Airtable ✦ Zap ✦ Google Workspace ✦ MS Office ✦ Canva ✦ Front App ✦ Retool ✦ Notion ✦ Send A Tradie (SAT) ✦ Monday. com ✦ Call Tracking Metrics ✦ Go High Level 💻DISPUTE MANAGEMENT 💻 ✦ Stripe ✦ Paypal ✦ Shopify 📌E-Commerce Platforms ✦ ClickBank ✦ Digistore ✦ Shopify 💻Products 💻 ✦ Digital Products ✦ Shopify Store I Drop Shipping ✦ Garage Doors Repair I Locksmith If you need an experienced operations leader who understands both customer experience and backend systems, I can help you build structured, scalable support operations that drive growth and protect your revenue.

I help businesses streamline their operations by organizing CRM systems, improving workflows, and handling day-to-day admin tasks—so you can focus on growth instead of getting stuck in the backend. If your processes feel messy, leads are slipping through the cracks, or your systems aren’t working efficiently, I can help bring structure and clarity to your operations. Here’s how I can support you: • CRM setup, management, and cleanup • Workflow organization and process improvement • Data entry and database management • Email and calendar management • SOP creation and documentation I focus on accuracy, reliability, and making sure your operations run smoothly behind the scenes.

Need a reliable Virtual Assistant to handle your bookkeeping, customer support, or administrative tasks? With over 8 years of combined experience in customer service, bookkeeping, cold calling, and virtual assistance, I help businesses stay organized, maintain accurate financial records, and deliver excellent customer experiences. I have worked with U.S. and Australian businesses, providing dependable remote support with professionalism and attention to detail. Services I offer: B2B Cold Calling & Appointment Setting CRM Management, Data Entry & Administrative Support Email, Chat & Phone Customer Support QuickBooks Online (QBO) Bookkeeping Bank & Credit Card Reconciliations Accounts Payable & Receivable Invoicing, Payroll & Expense Tracking I am detail-oriented, proactive, and committed to delivering accurate, high-quality work on time. Whether you need ongoing bookkeeping, customer support, or a dependable virtual assistant, I'm ready to help your business run more efficiently. Let's work together to help your business grow while you focus on what matters most.

I help businesses turn HubSpot and RevOps into a consistent revenue growth engine through cleaner processes, better automation, and stronger sales marketing alignment. With 4+ years of hands on HubSpot experience, including supporting implementations alongside HubSpot Elite and Diamond Partners, PipelineSync specializes in building clean, automated systems that teams actually use. 💼 What I Specialize In : 🔧 HubSpot CRM Setup, Cleanup & Optimization I design and optimize HubSpot portals from the ground up custom pipelines, lifecycle stages, properties, workflows, segmentation, and CRM hygiene that align perfectly with your business processes. ⚙️ Workflow Automation & RevOps Enablement I build smart automations that reduce manual work, speed up follow ups, and ensure nothing falls through the cracks supporting Sales, Marketing, and Operations teams with scalable RevOps systems. 📊 Reporting & Analytics (Sales, Marketing & Management) I create clear, actionable dashboards and reports that give leadership full visibility into pipeline health, campaign performance, and revenue metrics so decisions are driven by data, not guesswork. 🔄 Data Migration, Integration & System Alignment From CRM migrations to third-party integrations, I ensure clean data flow and seamless connectivity that supports growth without friction. 📈 Marketing & Sales Process Strategy I help design and optimize end to end marketing and sales processes that convert leads into customers focusing on efficiency, consistency, and long term scalability. 🛠 Tools & Platforms : - HubSpot (Marketing, Sales & Service Hubs) - Workflow Automation & Integrations - Data Migration & CRM Architecture - Reporting & RevOps Strategy 🔧 Integrated Tools : - Aircall - Aloware - Google Ads - Google Meet - Facebook Ads - LinkedIn Ads - Typeform - PandaDoc - ManyChat - Zapier - Salesmsg - Sakari SMS - Slack - Instantly - Mailchimp - Zoom 🚀 What Sets Me Apart : - Strong RevOps mindset not just task execution - Proven experience with high level HubSpot partners - Focus on efficiency, scalability, and business impact - Clean, structured systems that teams actually use 📈 Whether you’re implementing HubSpot for the first time, cleaning up a complex CRM, or scaling revenue operations, I help businesses move faster, work smarter, and gain full visibility across their funnel. 💬 Let’s connect, available for project based work or long term partnerships.

Organized. Reliable. Fast. That’s how I help busy professionals get more done—with less stress. ✅ Accurate data entry (Excel, Google Sheets, CRMs) ✅ Online research, lead generation & data scraping ✅ Calendar, inbox, and task management ✅ Admin support for any administrative tasks, eCommerce, and service businesses With 10+ years of remote admin experience, I help clients stay focused by taking care of the details—clean data, smooth processes, and proactive communication. Need trusted support who delivers on time? Let’s chat. 😊

BPO - 17 years experience Collections - 4 years experience Inbound & Outbound Verification - 17 years experience Customer Service - 17 years experience Credit Cards Cross Sell & Acquisition - 1 year experience Real Estate Appointment Setting - 4 years experience Lead Generation - 11 months experience Appointment Setting - 10 years experience Started working remotely last 2015 and did a lot of appointment setting and lead generation accounts.

I have 5 years experience working as photo editor( wedding, family, fashion, product photo retouching). Culling and editing from 8000-10000 photos. I would like to give good quality service for people who need my skills. I have sharp attention to details. I am a full time stay at home mom who is committed to giving my all in completing tasks that will be given to me. I specialized in Background Removal Culling in Adobe Lightroom Color and Exposure Corrections in Adobe Lightroom Masking Photo Editing Photo Retouching Skin Retouching Resizing **QUALIFICATION HIGHLIGHTS** * Hard-working and dedicated freelancer * Fast Learner * Ability to work with minimal supervision * Language : English, Mandarin, Filipino