IT Professional | vBulletin | QA | Community Management | Data Entry
Since leaving University where I studied Computer Science I have undertaken a wide variety of roles to help me build and extensive skill set.
The Bulk of my assignments have been in the Online Gaming field. I spent over 8 years working for the the Planetarion.com. I undertook a number of roles over that time including Public Relations, Support, Game development, Testing and Newsletter Editing. These roles have helped me build on skills such as my eye for detail, accuracy and time management.
I then spent over 3 years working for playSocial, a developer of Social Games on the Facebook platform. I was initially hired in a customer support role but this quickly expanded into a Community Manager role where I was responsible for handling Support (Providing it directly but also building a support team), Managing the vBulletin based Support Forums (Configuring, Maintain and enhancing) and developing bespoke support tools.
With the launch of their second game my duties were expanded further and I was appointed Quality Assurance Manager. Some of my responsibilities included investigating issues with the games, providing the coders with detailed reports, testing new features, building test teams, developing test plans and collating tester feedback.
Being comfortable with all aspects of vBulletin from posting to modifying/expanding the core functions was essential for my work at both Planetarion and playSocial. These skills have proven useful in subsequent vBulletin projects I have undertaken and have been built on further. These projects have included fresh installs, upgrades to newer versions of the software, migration to new servers, enhancing features using 3rd Party addons and implementing bespoke modifications.
I also have a background in the data entry field where I have worked for small local from to for large national and international firms such as Thomson Directory, Sony Ericsson and Dimension Data. While many of my roles have been simple data entry others have included additional tasks ranging from scanning invoices into the system before tagging them with the relevant meta data for searching, to checking and updating firmware versions on electronic devices before entering the relevant product information into the system.