Virtual Assistance | Administrative Support | Data Entry | Email Management | Calendar Management | CRM Management | Customer Support | Customer Service | Lead Generation | Online Research | Data Mining | List Building | Appointment Scheduling | Project Management | Task Coordination | File Management | Google Workspace | Microsoft Excel | Microsoft Office | HubSpot CRM | Zoho CRM | Salesforce CRM | Ecommerce Management | Product Listings | Store Management Results-driven 𝐆𝐞𝐧𝐞𝐫𝐚𝐥 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭, 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭, 𝐚𝐧𝐝 𝐂𝐑𝐌 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 with proven experience delivering structured administrative support, accurate data handling, and efficient business operations. I help businesses streamline daily workflows through virtual assistance, CRM management, data organization, and administrative support, ensuring accuracy, consistency, and fast turnaround. With $𝟏𝟎𝐊+ earnings, 𝟒𝟑 𝐜𝐨𝐦𝐩𝐥𝐞𝐭𝐞𝐝 jobs, and 𝟐,𝟕𝟎𝟒+ 𝐡𝐨𝐮𝐫𝐬 worked on Upwork, I bring reliability, professionalism, and real client-trusted experience to every project. 🔹 𝐆𝐞𝐧𝐞𝐫𝐚𝐥 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 & 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ✔ Administrative Support & Admin Assistant tasks ✔ Email Management & Inbox Organization ✔ Calendar Management & Appointment Scheduling ✔ File Management & Document Organization ✔ Task Management (Trello, ClickUp, Slack) ✔ Customer Support & Client Communication ✔ Executive & Personal Virtual Assistant Support I focus on reducing workload, improving efficiency, and keeping your operations organized. 🔹 𝐂𝐑𝐌 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 & 𝐃𝐚𝐭𝐚 𝐇𝐚𝐧𝐝𝐥𝐢𝐧𝐠 ✔ CRM Management (HubSpot, Zoho, Salesforce, etc.) ✔ CRM Data Entry & Database Updating ✔ Lead Tracking & Pipeline Management ✔ Contact Management & Data Organization ✔ Data Cleanup, Formatting & Deduplication ✔ Reporting & Structured Data Management I ensure your CRM remains lean, updated, and optimized for business growth. 🔹 𝐃𝐚𝐭𝐚 𝐄𝐧𝐭𝐫𝐲 & 𝐖𝐞𝐛 𝐑𝐞𝐬𝐞𝐚𝐫𝐜𝐡 ✔ Accurate Data Entry & Data Processing ✔ Excel & Google Sheets Management ✔ Web Research & Online Data Collection ✔ Data Mining & Market Research ✔ Product Listing & eCommerce Data Entry I deliver high-accuracy data with organized structure and reliability. 🔹 𝐓𝐨𝐨𝐥𝐬 & 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 Microsoft Excel | Google Sheets | Google Docs CRM Tools (HubSpot, Zoho, Salesforce) Trello | ClickUp | Slack Google Workspace Shopify | WooCommerce | WordPress AI & Automation Tools 🔹 𝐖𝐡𝐲 𝐇𝐢𝐫𝐞 𝐌𝐞? ✔ Proven Upwork track record ($10K+ earnings, 43 jobs, 2,337+ hours) ✔ Reliable General Virtual Assistant & Administrative Support ✔ Strong attention to detail and accuracy ✔ Organized, efficient, and deadline-driven I understand that efficient administration, accurate data, and structured CRM systems are critical for business success. My goal is to provide reliable virtual assistance and organized workflows that help your business run smoothly. If you need a General Virtual Assistant, Administrative Assistant, or CRM Management expert, let’s connect and discuss how I can support your business. 🚀 Virtual Assistance, Administrative Support, Data Entry, Email Management, Calendar Management, CRM Management, Customer Support, Customer Service, Lead Generation, Online Research, Data Mining, List Building, Appointment Scheduling, Project Management, Task Coordination, File Management, Google Workspace, Microsoft Excel, Microsoft Office, HubSpot CRM, Zoho CRM, Salesforce CRM, Ecommerce Management, Product Listings, Store Management, Word Processing, Phone Communication, Property Management, Form Development, File Maintenance, Email Communication, Light Project Management, Ecommerce, Digital Marketing, Real Estate, Virtual Assistance Focus, General Virtual Assistance Tools, Microsoft Word, ChatGPT, Microsoft PowerPoint, Gemini, Copy.ai, Asana, Google Docs, Shopify, Google Sheets, ClickUp, Trello, Dropbox, Canva, Form Completion, Draft Correspondence, Manage Ecommerce Site, Scheduling, PowerPoint Presentation, Company Research, Real Estate Virtual Assistance, Personal Administration, Prospect List, WordPress, WordPress Landing Page, Shopify Website Design, Ecommerce Product Upload, Website Content, WordPress Website Design, Website Builders & CMS Consultation, Website Builder, Email Support, Website Copy, Clerical Skills, Social Media Management, Customer Relationship Management, Virtual Assistance, Administrative Support, Data Entry, Email Management, Calendar Management, CRM Management, Customer Support, Customer Service, Lead Generation, Online Research, Data Mining, List Building, Appointment Scheduling, Project Management, Task Coordination, File Management, Google Workspace, Microsoft Excel, Microsoft Office, HubSpot CRM, Zoho CRM, Salesforce CRM, Ecommerce Management, Product Listings, Store Management

My name is Russell Giniger and I have over 15 years of implementation experience with CRMs/Support Desk Platforms such as Zoho, Hubspot, Pipedrive, Freshworks , HighLevel, Salesforce and Zendesk. All of my projects involve scope, implementation, QA. training, post launch optimization and support for CRM, VOIP Cloud Telephony, Support Desk with Omni Channel, marketing platforms and reporting/analytics. I have also implemented VOIP telephony systems with Omni Channel communication such as Nice Incontact , Ring Central, Talk Desk, Zentalk, Twilio, Justcall and Fresh Caller as well as speech analytics systems such as Call Miner. . I have also set up call marketing tracking with Ringba, Calltrackingmetrics and CallRail I have extensive experience in lead management, building pipelines, workflows, automations and implementing API integrations both custom and with zapier. I am also experienced in setting up CRM fields and data structures to implement reporting, analytics, dashboards and KPI’s needed to manage any business In addition, I have worked on CRM marketing strategies for email marketing, SMS, PPC, SEO, Lead Gen, Retargeting, Affiliates and Phone Call Campaigns. I have worked with clients in various industries such as healthcare, financial services, home services, home goods, construction, travel/hospitality, real estate, and e-commerce. I have also implemented CRMs, Support Desk with Omni Channel and Voip Dialers for Contact Center operations both remote and physical location. In addition, I have managed domestic and international Contact Center operations teams (sales, customer service and tech support) training, workforce management, quality assurance, business intelligence and recruiting.  CRM Implementation- Hubspot, GoHighLevel, Monday, Salesforce, Zoho, Pipedrive, Zendesk and Freshworks (Freshsales and Freshdesk_. Workflow automations, help desk/ ticket case management, leads, contacts, accounts, knowledge base, customer portals, custom integrations and with zapier, sales pipelines, inventory management, e- mail marketing, marketing campaign management, SMS, telephony integration, accounting integration with credit card and ACH processing, reporting and analytics  Cloud Based Telephony – Nice Incontact, Five 9, Fresh Caller, Ring Central - functionality such as call recording, skill based routing, queue management, predicative outbound dialer, lead management, call back scheduling, dispositions and agent status tracking/reporting Work Force Management Integrations with Telephony as well as CRM and Telephony integration for screen/script pops  Call Center Consultant for inbound, outbound, sales and service- recruiting, training, quality assurance, team leaders, reporting, coaching and development. Virtual Call Center or center with physical location  Speech Analytics Platform Implementations- Automate quality assurance process with Call Miner Platform

Hi, I'm Rana Muhammad Abid — Open to Invitations & Offers 24/7 🟢 𝐀𝐯𝐚𝐢𝐥𝐚𝐛𝐥𝐞 𝐍𝐨𝐰 🏆 Top Rated Plus Freelancer ✅ 100+ Jobs | 5-Star Reviews 🕒 10,000+ Hours Logged 📅 10+ Years of Experience ⚡ Responds Within Seconds 🎓 I hold a Master of Computer Applications (M.C.A.) from The Islamia University of Bahawalpur, Pakistan. With over a decade of experience, I’ve worked with top clients and companies like LeadsHub, utProducts, and various software houses, delivering fast, reliable, and high-quality freelance support. 🔧 𝗠𝘆 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 𝗜𝗻𝗰𝗹𝘂𝗱𝗲𝘀: 📆 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝘃𝗲 & 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 ✅Appointment Setting (ZOHO, FRESHA, TREDIFY, GOOGLE CALENDER) ✅Calendar Management ✅Team Coordination ✅Airtable / Notion / Trello Support 🧾 𝗗𝗮𝘁𝗮 𝗘𝗻𝘁𝗿𝘆 𝗮𝗻𝗱 𝗖𝗥𝗠 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 ✅Data Entry (Manual & Bulk) ✅CRM Data Handling (HubSpot, Zoho, Zendesk, Fresha, Dynamics 360 etc.) ✅Data Mining & Scraping ✅Data Cleaning & Formatting ✅Excel/Google Sheets Automation ✅PDF/Image to Excel Conversion ✅Basic Adobe Work (Text Editing, Image Cropping) 📬 𝗘𝗺𝗮𝗶𝗹 𝗢𝘂𝘁𝗿𝗲𝗮𝗰𝗵 & Cold Calling ✅Targeted Email Collection ✅Cold Email Preparation ✅Cold Calling (ingCentral, Aircall, and OpenPhone) ✅Mail Merge Support ✅Fast Typing & Copy-Paste Tasks ✅Lead Generation & Research ✅B2B / B2C Lead Generation ✅LinkedIn Lead Sourcing ✅Verified Email Finding ✅Contact List Building ✅Medical VA ✅EMR and Patient scheduling ✅Company & Decision-Maker Research ✅Influencer/Creator Finding 📬𝗢𝘂𝘁𝗿𝗲𝗮𝗰𝗵 𝗧𝗿𝗮𝗰𝗸𝗶𝗻𝗴 & 𝗙𝗼𝗹𝗹𝗼𝘄-𝘂𝗽𝘀 ✅Web & Market Research ✅Deep Web Research ✅Product Research (Amazon, Shopify, etc.) ✅Competitor Analysis ✅Location-Based Research ✅Event/Tournament Contact Sourcing 🛒 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 ✅Product Listing And Hunting (Shopify, WooCommerce, etc.) ✅Shopify Store Design ✅Inventory Management ⭐𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗟𝗼𝘃𝗲 𝗪𝗼𝗿𝗸𝗶𝗻𝗴 𝗪𝗶𝘁𝗵 𝗠𝗲: ⭕High-Quality Results ⭕Fast Delivery ⭕Clear Communication ⭕Attention to Detail ⭕Confidentiality & Reliability ⭕Strong Internet & System Setup 📩 Let’s work together! Send me an invitation to discuss your project. I'm always available to help grow your business with precision and dedication. Thank you! — Rana Muhammad Abid

I help startups and mid-sized businesses build scalable, automated work management systems that free your team to focus on strategic execution. With deep expertise in ClickUp, Asana, and Monday, combined with automation using Make and Zapier, I architect and implement workflows that streamline operations — from lead tracking and task management to invoicing, scheduling, and beyond. What I bring to the table: - Tailored buildouts & implementation: I don’t force templates; I adapt solutions to your unique processes. - Cross-platform automations: Trigger-based automations to reduce manual handoffs. - Process optimization & cleanup: Diagnose inefficiencies and rework your workflows for clarity and scalability. - Team onboarding & change management: I train your staff, create documentation, and support adoption so your systems stick. I’ve delivered measurable improvements for clients across marketing agencies, manufacturing, education, and more. Let’s talk through your biggest operational pain points, and I’ll map out a lean, high-impact solution that works for you.

🌟 Dr. Tanvi Sachar PMP Certified Project Manager with 18 Years of Experience Certified Monday Consultant and Systems Architect • 🏆 PMP Certified with 18 years of project management experience • 🚀 125+ full Monday implementations delivered • 💼 $400K+ in Monday professional services delivered through Upwork and private clients • ⭐ Consistently five-star client feedback • 🇺🇸 75 U.S. clients served, plus multiple across Europe • 🌍 Experience across more than fifteen industries • 🤝 Supported by an internal team of six specialists for fast, high-quality delivery I do not simply set up project management or CRM systems, but I also... I design and build complete business operating systems in Monday that remove manual work, give leadership real visibility, and keep teams aligned without chaos. With 18 years of project management experience and PMP certification, I bring both strategic execution discipline and deep Monday technical expertise to every implementation. I stay personally involved in every project. The difference is simple: expert strategy plus a skilled delivery team, not a random freelancer or a one-size-fits-all agency. 💡 What I bring to your organization 🧠 Strategy-first system design I start with business process consulting, not features. You get structured workflows, clean data models, and scalable architecture instead of brittle templates. ⚙️ Technical depth Advanced automations and integrations using Make, Zapier, n8n, and APIs. I routinely consolidate five or more disconnected tools into one operational backbone. 📈 Full lifecycle delivery Process mapping, architecture, automations, dashboards, onboarding, documentation, and long-term support. 🏆 Proven results More than 78 implementations across construction, manufacturing, insurance, legal, agencies, SaaS, field operations, wholesale, and more. Most clients return for multiple follow-on projects. 🎯 What you get working with me • 📊 Executive dashboards with real-time, decision-ready insights • ⚡ 50–80% reduction in manual work through automation • 📈 A system that scales as your team grows • 📚 Clear documentation so your team stays empowered after handoff ❌ Not a fit for • 💸 Cheap quick builds • 🧱 DIY duct-tape setups • ⏱️ Shortcut-driven projects ✅ A strong fit for • 👔 Founders, directors, and operations leaders • 📉 Teams outgrowing spreadsheets and fragmented tools • 🧠 Companies ready to make Monday their operational backbone

𝙄 𝙤𝙣𝙡𝙮 𝙙𝙤 𝙤𝙣𝙚 𝙩𝙝𝙞𝙣𝙜 𝙝𝙚𝙧𝙚: set up and optimize Monday. com with your CRM Software and Project Management Software, so your leads are tracked, your tasks are clear, and your team follows a single system. 𝙈𝙮 𝙜𝙤𝙖𝙡? Build a clean CRM Software setup with CRM Automation and Lead Management Automation so every lead has an owner, next steps, and follow-ups, without you needing to do any manual work. 𝙒𝙝𝙖𝙩 𝙄 𝙙𝙤: 𝟭) CRM Software Setup / Rebuild - Pipeline stages, lead fields, views, ownership, handoffs - Clean structure that your team can follow daily 𝟮) CRM Automation + Lead Management Automation - Lead assignment, reminders, task creation, follow-up sequences - Automated status updates so nothing gets stuck 𝟯) CRM Development (inside monday. com) - Custom workflows, approval steps, reporting logic - Built around your real process (not generic templates) 𝟰) Project Management Software - Business Project Management Software for teams who need clarity + accountability - Remote Management Software setup - Project Scheduling so tasks and deadlines are actually trackable 𝟱) Integrations + Automated Workflow - Connect Monday with other tools using Zapier (or Make / n8n) - Practical automation that reduces manual admin work If you’re currently using Excel, Agile CRM, or Asana, I can map what you’re doing now and rebuild it in Monday .com 𝙈𝙤𝙨𝙩 𝙘𝙡𝙞𝙚𝙣𝙩𝙨 𝙘𝙤𝙢𝙚 𝙩𝙤 𝙢𝙚 𝙬𝙝𝙚𝙣: 1. Their Monday CRM feels messy 2. The team isn’t using it consistently 3. Automations are broken (or don’t exist) 4. Leads slip through because follow-up isn’t structured 𝘽𝙚𝙛𝙤𝙧𝙚 𝙬𝙚 𝙬𝙤𝙧𝙠 𝙩𝙤𝙜𝙚𝙩𝙝𝙚𝙧, 𝙄 𝙣𝙚𝙚𝙙 𝙩𝙤 𝙠𝙣𝙤𝙬: 1. What you sell 2. Who works the leads 3. Your pipeline stages 𝙏𝙝𝙚𝙣 𝙄’𝙡𝙡 𝙩𝙚𝙡𝙡 𝙮𝙤𝙪 𝙩𝙝𝙚 𝙛𝙖𝙨𝙩𝙚𝙨𝙩 𝙬𝙖𝙮 𝙩𝙤 𝙩𝙪𝙧𝙣 𝙢𝙤𝙣𝙙𝙖𝙮.𝙘𝙤𝙢 𝙞𝙣𝙩𝙤 𝙖 𝘾𝙍𝙈 𝙮𝙤𝙪𝙧 𝙩𝙚𝙖𝙢 𝙖𝙘𝙩𝙪𝙖𝙡𝙡𝙮 𝙪𝙨𝙚𝙨.

Most support teams don’t fail because of volume, but they fail because of broken systems, slow processes, and lack of ownership. I fix that. What I Do: I help SaaS companies and digital businesses build high-performing Customer Success and Technical Support operations that scale, without chaos. With 8+ years of experience leading Support, Customer Success, and Operations teams, I go beyond resolving tickets. I design systems that improve onboarding, reduce churn, and increase activation, retention, and overall customer satisfaction. --- How I Can Help Customer Success & SaaS Onboarding I guide users from first login to full adoption through onboarding calls, product walkthroughs, and structured flows that reduce time-to-value. Technical Support (Tier 1–3) Troubleshooting across SaaS platforms, CRMs, APIs, automations, and integrations. I focus on fixing root causes, not just closing tickets. CRM Setup, Cleanup & Optimization HubSpot, Zoho, Odoo, Zendesk, GoHighLevel, Salesforce * Data cleanup and structuring * Pipeline and workflow optimization * Automation setup * Reporting accuracy improvements Workflow Automation Using Zapier, Make, and CRM-native tools, I eliminate repetitive work and improve efficiency. Typical workload reduction: 20–50% SOPs, Documentation & Process Building I create scalable playbooks, onboarding systems, and internal documentation that make teams faster, more consistent, and easier to scale. --- Proven Impact * Increased customer activation and adoption by 35%+ * Reduced onboarding and resolution time by 30% * Built 50+ SOPs and scalable support systems * Improved CRM data accuracy and reporting * Managed and scaled teams of 5–20 members --- How I Work I take ownership from day one. * Clear, proactive communication * Fast execution with long-term thinking * Focus on solving the root problem, not just symptoms --- Case Study: SaaS Operations Transformation A growing SaaS company was struggling with slow onboarding, messy CRM data, and repeated customer issues. What I did: * Rebuilt onboarding workflows and customer journey * Cleaned and restructured CRM (pipelines, automations, reporting) * Implemented automation using Zapier and Make * Created SOPs and QA frameworks for the support team Results: * 35% increase in customer activation * 30% faster onboarding and issue resolution * 20–50% reduction in manual workload * Noticeable improvement in CSAT and retention --- Why Clients Choose Me * Strong mix of technical and operational expertise * Proven leadership and team management * Adaptable across different SaaS environments * Reliable, detail-oriented, and outcome-driven --- Let’s Work Together If you need someone who can lead your support function, fix broken processes, and improve customer experience while scaling your operations, I’d be glad to help.

🚀 Business Development & Client Success Manager | Appointment Setter | Sales Closer 💰 Businesses don’t grow because of great ideas alone—they grow because they consistently generate revenue, build strong relationships, and convert opportunities into paying customers. That’s where I come in. I help businesses increase sales, improve client retention, and create exceptional customer experiences through strategic outreach, consultative selling, and proactive client success management. With experience supporting startups, service-based businesses, and growing organizations, I specialize in managing sales pipelines, nurturing prospects, building client relationships, and implementing systems that support sustainable growth. 🎯 What I Bring to Your Team ✅ Prospect Research ✅ Appointment Setting & Calendar Management ✅ Inbound & Outbound Sales ✅ Client Success & Customer Retention ✅ CRM Management & Pipeline Tracking ✅ Follow-Up & Re-engagement Campaigns ✅ Business Development & Relationship Building ✅ Proposal Preparation & Sales Support ✅ Sales Process Optimization ✅ Administrative & Executive Support 📈 Results-Focused Approach Every conversation with a prospect or client is an opportunity to create value and generate revenue. Whether I’m qualifying leads, booking appointments, managing customer relationships, or supporting post-sale client success, my focus remains on: 🔥 Increasing conversion rates 🤝 Building long-term client relationships 📊 Improving customer satisfaction and retention 📅 Maintaining organized and healthy sales pipelines 🚀 Helping businesses scale efficiently ⸻ 🛠️ Tools & Platforms 📞 CRM & Sales Tools HubSpot | Salesforce | GoHighLevel | Pipedrive | Bitrix24 | Zoho CRM 💬 Communication Zoom | Slack | Microsoft Teams | Google Workspace 📋 Project Management ClickUp | Asana | Trello | Notion ⸻ 🌎 Industries I’ve Supported 🏡 Real Estate 🔨 Home Services 🚀 Startups 💼 Professional Services 🛒 E-Commerce 🚢 Logistics & Supply Chain 📈 Consulting Businesses ⸻ Why Clients Work With Me ✔ Professional and confident communication ✔ Strong relationship-building skills ✔ Organized and detail-oriented execution ✔ Consistent follow-up and pipeline management ✔ Solutions-focused mindset ✔ Commitment to helping businesses grow revenue ⸻ 📩 If you’re looking for someone who can confidently engage prospects, book qualified appointments, nurture client relationships, and contribute directly to your company’s growth, let’s connect and discuss how I can help your business succeed.

From strategic planning to ongoing maintenance, I can be someone who would act as a business manager, project manager, and key individual who can hold all the strings to your business success. COST-EFFECTIVE yet HIGH-QUALITY Service - 14,000 plus hours on Upwork - Top Rated Plus - Worked with enterprise Fortune 500 companies. - Sectors worked on: Federal, SLED, K-12, and Commercial From strategic planning to ongoing maintenance, I can be someone who would act as a business manager, project manager, and key individual who can hold all the strings to your business success. Key expertise in the following domains with a proven track record: - Supply Chain Management: (Sales Distribution & Logistics) - Accounting, Finance & Audits: (Xero, SAGE, QB, ZOHO, and manual accounting) - Business Process Outsourcing: (Back Office Operations, RFQ/RFP Lifecycle, Order Processing, Shipping, Logistics, Vendor Management, Collection, GR/IR, Reporting, Forecasting, and Team Management) - Customer Service/Support: (Chat Support, Email Support, and Phone Support) - Data Management: (Inventory Management, Forecasting, Meta Tags, Hierarchy Design, Terms, and Process) - Business Development: RFQ, RFQ, Quoting, Federal Bids, Tracking Bids, and Vendor Management - Marketing: Content Marketing, Community Engagement, Ad and Email campaigns, Surveys, Lead Management, and social media Domains & Tools: - ERPs: Sap, NetSuite, MS Dynamics, Zoho, Odoo - PROJECT MANAGEMENT: Asana, Trello, Airtable, Monday.com, ClickUp, Smart Sheet, Jira - TICKETING: Zendesk, Freshdesk, Freshsales - G-Suite: Google Docs, Sheets, Slides, Forms, Drive, and integrations - MS Suite: Microsoft Word, Excel, PowerPoint, OneNote, Outlook, and Visio Communication: WhatsApp, Skype, Google Meet, Slack, Zoom, Uber Conf, Ring Central & WebEx I am just a call away

👋🏼 Hello, and thank you for visiting my profile! I am a project manager who thrives at the intersection of operations and execution—supporting global teams, brand growth, and meaningful impact. Let me share a bit about me... AI Experience ✅ Helped client to build AI Chatbot for their businesses ✅ Managed IT Team for clients for their businesses on AI Agents business models for their external parties. ✅ Using Claude, OpenAI, and Anthropic for clients' existing businesses to improve workflows and resources to ensure their revenue bumps up and cost-effectiveness. Project Management & Strategic Execution ✅ Extensive experience in conducting project management audits that identify bottlenecks, rebuild workflows, and create scalable systems teams can actually thrive in. ✅ 10+ years managing complex, multilingual, and cross-functional projects across all sectors ✅ Skilled in leading teams through all project phases—planning, execution, and delivery—while ensuring clear communication and timely results. ✅ Proficient in Clickup, Asana, Monday, Trello, Notion, Slack, Google Workspace, and Microsoft Suite. ✅ Experienced in CRM builds, automation workflows, and compliance-focused initiatives (ISO/GSA). ✅ Strong track record in resource planning, stakeholder alignment, and executive reporting to support growth, budgeting, and strategic planning. Versatile Background ✅ Experienced technical operations with strong technical skills in coding and building automations ✅ Able to bridge creative and operational workflows to support both strategy and design execution ✅ Proficient in developing seamless, production-ready patterns for workflows, project management etc. ✅ Experienced in Systems Architect planning, workflow automations processes, and AI tools Team Development & Operational Systems ✅ Led and scaled global teams of 10–50 across creative and technical functions, fostering collaboration and accountability. ✅ Managed hiring, onboarding, and training systems to support high-performing remote workflows and sustainable growth.