You're leading through something hard. Maybe your organization is growing faster than your systems can keep up with. Maybe you're navigating a restructuring, a strategic pivot, or a merger that's left your team unsettled. Maybe the people dynamics just aren't working and nobody can quite put their finger on why. You know what needs to happen. Getting your team there is the hard part. That's where I come in. I'm a Leadership and Executive Coach with 18+ years working inside organizations across energy, technology, finance, retail, construction, and professional services. I've coached C-suite leaders at JP Morgan, Bosch, Roche, and CVS. I work with founders, managers, senior executives, and entire teams because leadership challenges don't respect job titles. And I bring something most coaches can't: I don't just work on the people. I work on the whole system around them. Goals, processes, workflows, technology adoption, and team dynamics, all together, because that's how businesses actually run. What I work on: Leading through change and growth Most leaders are underprepared for how disorienting real change is for the people around them. I coach leaders to navigate uncertainty without losing their team's trust, maintain momentum when the ground is shifting, and bring people along instead of leaving them behind. Whether you're scaling, restructuring, or pivoting, I help you lead the transition in a way that actually holds. Communication and team dynamics Poor communication is almost never about saying the wrong words. It's about misaligned expectations, unclear accountability, unspoken tensions, and leaders who don't realize the signal they're sending. I work with leaders and teams to surface what's actually going on, reset how people interact, and build communication habits that make collaboration faster and less painful. OKR and Goal Alignment A team that doesn't know what it's working toward can't perform. I implement OKRs from executive alignment down to team-level action so everyone understands the priorities, how their work connects to them, and how to make decisions when things shift. Goals people actually use, not targets that collect dust. Processes and systems I find where work is breaking down and redesign it so things flow. Unclear ownership, inconsistent processes, duplicated effort, and bottlenecks that nobody has time to fix are all things I've fixed across dozens of organizations. The result is practical, sustainable ways of working that your team actually adopts and sticks to. AI and technology adoption Rolling out new tools and technology only works if your people actually change how they work. I've trained leaders and teams on AI and digital transformation at some of the largest corporations in America. I manage the human side of tech change so adoption actually happens, not just in the rollout plan, but in how people work every day. Why this combination matters Most coaches work on leadership in isolation. Most consultants fix processes without touching the people. Most change managers handle the rollout without building the capability to sustain it. I work across all of it because in a real organization, none of it is separate. When your people, your goals, your processes, and your systems are all pointing in the same direction, the results are completely different from fixing just one of them. Results: +40% employee engagement through coaching-led performance improvement 25% faster delivery after leadership alignment and OKR implementation 30-50% cycle time reduction through streamlined processes and ways of working 100+ leaders and teams coached across 6 industries over 18 years Guided organizations through AI adoption, digital transformation, major restructurings, and rapid growth phases Credentials: ICF Professional Certified Coach (PCC) | OKR Coach | SAFe Practice Consultant (SPC) | Lean Practitioner | 18+ years in-business experience If you're ready to have a real conversation about what's not working, let's talk.

"Deepti is not only certified and experienced, she has mature insight into the challenges of organizing a scrum team and has been a great leader for us. We will expand her role with us into two additional teams." "Deepti joined our company at a critical time and took over a team that was really struggling. She not only got it organized and productive within a few sprints using her agile scrum master skills, she also took on a larger role as an overall program manager for the project. She was direct customer-facing for our largest and most complex and demanding client and handled many delicate and sensitive interactions and issues. She took a huge load off my plate and I will be forever grateful. I highly recommend Deepti. " "Prompt response, great customer service." Is what my clients say about me ! AGILE TRANSFORMATION SUCCESSES • Infosys, Bangalore: Agile Coach for Cisco's 2 billion USD CUCM product transformation to Agile. Trained around 50 Engineers and team members over 5 batches. Coaching for over a year to Leadership and Engineers helping transform from a traditional waterfall organization to become high productivity Scrum Teams. • Here Solutions India Private Limited, Mumbai: Training of around 40 engineers over 3 batches in Scrum and Kanban. Coached the Team for close to a year, setting new benchmark for productivity for the rest of the organization. Let me take you through few of the common business problems: 1. You spend too much on development without getting any tangible results 2. Your project budget looks like a black hole constantly sucking in more money and people 3. Your team is moaning about not clear requirements and they build not the thing you wanted them to in the first place 4. It feels like you are firefighting all the time instead of delivering value to your customers 5. You want the processes in your company to work seamlessly and, ideally, automatically, instead there’s too much back and forth, a lot gets lost in translation and you have too many human errors 6. You want to focus on other business processes like marketing and sales, but instead, you constantly get pulled into software development If you recognize yourself at least in one of those, then you’ve come to the right place! I'm the real deal when it comes to building software within budget. Myself, Deepti Mehta is a smart and talented manager, well-versed in multiple agile methodologies and enthusiastic about working with them to build and improve your product. I have over 17 years of Software Development and Project Management experience includes responsibilities such as Software Testing, Quality Assurance, Reporting & Documentation, and Client Relationship Management. I do have 10 + years of exposure to agile with 8 years as a scrum master and agile project management. I am an expert in transforming teams from waterfall to agile and have successfully worked with known clients like Cisco, Here Solution Pvt Ltd, and P&G in their Agile Transformation journey with huge teams of 50+ FTE. Profile Summary: • Successfully executing migrations of non SAP datacentres to Azure Cloud as Cloud Migration Project Manager, driving end to end migrations. • Adept in various Digital Marketing Techniques and driving traffic to your website. • Evangelist of agile/scrum principles and methodology. • Expert in people management, defining project scope, objectives, staffing, resources, and tracking deliverables, and ramping up projects within time, budget & quality parameters as per best practice guidelines. • Assemble and coordinate multi-disciplinary project teams both collocated and remote and geographically distributed teams • Efficient organizer, motivator, team player, and a decisive leader with the ability to motivate teams to excel and win. • Hiring and managing attrition. • Perform resource allocations and workload assignments according to delivery requirements along with other stakeholders. • Handling Change Management for support issues. SKILL SET • Project Managemen • Agile Principals • Time Management • Tasking Meetings/Retrospectives • Team Building • Mentoring/Coaching • Iteration/Sprint Planning • Process Improvement • Communication CERTIFICATIONS SAFe Leading Agilist June 2021 Scrum Inc. SM June 2021 Scrum inc PO Jun 2021 PMI ACP May 2017 Agile Scrum Training Extensive Training from Infosys (Covers CSM syllabus- @21 Hrs app.) Send me a note with a bit about your company, your track record, and your project. If it seems like a good fit, we’ll schedule a time to talk.

Companies start looking for a Chief of Staff when the business is growing, but execution isn’t keeping up. You have direction, you have priorities - but turning that into clear plans, ownership, and consistent follow-through is where things break down. That’s where I step in - I work directly with founders and leadership teams to take strategy, and make it real across the business. • Turning direction into clear plans and timelines • Establishing ownership and accountability across teams • Driving cross-functional execution without creating drag • Surfacing risks early and bringing solutions, not just problems I'm most effective when: • Priorities exist, but don’t translate into execution • Initiatives start strong but lose momentum • The founder is the bottleneck for decisions and direction • The business feels harder to run than it should Within the first 30 days: • Priorities stabilize and translate into execution • Ownership is clear across key initiatives • Work moves forward without constant escalation • Leadership has visibility into what’s actually happening My role is simple - bring structure, pace, and follow-through so the business can scale without all the chaos. If that’s the gap you’re trying to close, we should talk.

As a Change Management consultant and OKR Coach, I help growing organisations close the gap between strategy and execution — across PMOs, change programmes, and operational systems. Disconnected processes, weak governance, and poorly configured tools create delivery gaps that erode investment value. PMP Certified with 20+ years of experience leading global transformation and management consulting engagements, I bring a structured and practical approach to execution. I do this by deploying change management that drives real adoption, implementing OKR-based strategy execution systems integrated with work management platforms, and building PMOs that function as strategic enablers. I focus on building execution systems — not just advisory frameworks — so teams can sustain results independently. 🎯 I typically support clients to: ▪ Fix underperforming or unclear PMOs ▪ Improve project delivery, governance, and reporting ▪ Implement OKR-based strategy execution systems ▪ Select and deploy the right project/work management tools ▪ Strengthen change adoption across transformation programs ▪ Conduct business diagnostics and maturity assessments to define a roadmap for scalable growth ⚒️ My approach is practical and structured: ▪ Assess current state (maturity, gaps, risks) ▪ Define target operating model ▪ Build implementation roadmap ▪ Support execution and adoption 💼 Core Consulting Capabilities 🏛️ PMO Setup and Project Governance I help organisations build or transform project management offices into strategic delivery engines. ⚡ Key engagements include: ▪ PMO transformation and governance design ▪ Project management maturity assessments ▪ Risk management frameworks and escalation structures ▪ Project scheduling and delivery standards ▪ Portfolio performance dashboards and analytics 🔄 Change Management and Transformation Adoption Transformation investments fail when adoption is treated as a project task rather than a programme discipline. I bring both the change architecture and the human adoption rigour to make transformation stick. ⚡ I support transformation programmes through: ▪ Change strategy, governance frameworks, and integrated change management plans ▪ Change Impact Assessment grounded in McKinsey 7S — examining change across seven interdependent organisational elements ▪ Organisational Change Readiness Assessment — four-dimension diagnostic with automated scoring to support proceed/pause decisions ▪ Resistance risk assessment and resistance management — converting resistant stakeholders into advocates through demonstrated value ▪ Stakeholder engagement infrastructure — multi-channel communication, senior stakeholder pulsing, and real-time issue tracking ▪ Change delivery leadership across regions, functions, and rollout waves — including UAT, cutover, and stabilisation ▪ Adoption measurement grounded in outcome-based metrics — shifting the success measure from compliance to internalisation 🧭 Strategy Execution and OKR Deployment I help organisations translate strategic intent into measurable operational execution. ⚡ Services include: ▪ OKR framework design and deployment ▪ Balanced Scorecard strategy execution models ▪ KPI development and performance tracking ▪ Strategy maps and execution governance ▪ Process and operational excellence initiatives 🛠 Project Management Tools and Platforms Asana | Smartsheet | Microsoft Project | Planview | Projectplace | Power BI | SharePoint 🏆 Key Achievements ▪ Developed a project knowledge management system unlocking €30M in potential savings ▪ Designed automated maturity assessments reducing evaluation time from 5 days to 30 minutes ▪ Implemented enterprise project scheduling standards across global teams ▪ Built KPI analytics dashboards supporting executive portfolio oversight ▪ Delivered training and capability development programs for more than 3,000 professionals 📜 Certifications ▪ Project Management Professional (PMP) ▪ APMG Change Management Foundation ▪ Lean Six Sigma Black Belt ▪ OKR Certification: Leadership & Goal Setting ▪ PMI-ACP Agile Certification ▪ Smartsheet Core App and Builder Certification ▪ Asana Ambassador, AI for Work, and Workflow Specialist (Trained) 💡 Thought Leadership 📝 80+ Project Management Posts | ✍ 600+ PMP Questions Published 🥇 Awards & Recognition ▪ Best Suggestion Award – Process Improvement (Alfa Laval) ▪ Cash Prize – Technical & Strategic Articles (Indian Navy) ▪ PMI Editorial – Featured expert views on strategy & cost estimation 🤝 Engage me to build execution capability — not advisory theory — and to leave behind systems that sustain performance.

University Gold medallist . 20+ years of experience in the IT Industry worked as Senior Digital IT Program and Technology Solution Manager - managing large and critical projects upto $2M and handling 40+ team. Major Clientele - IKEA, IBM. Cushman and Wakefield , Decathlon and Jumio Corporation. Extensive experience on e-commerce, Banking, Real estate domains enabling Digital transformation ; Quality automation and Delivery . Spear-headed customer requirements and handled multiple customer deliveries. I have also enjoyed playing major roles as an Engineering Manager, Senior Scrum master & Product Owner. ● Certified: PMP, CSM, CSPO, CSP, SAFe Agilist, IBM Agile Thought leader , ● Led trainings: Program Management , Agile, JIRA , SDLC ● Stakeholder and vendor management ● Cross functional team leadership ● Tools - Expert in ClickUp JIRA, Confluence, Asana, Smartsheets, Azure Devops , Notion, Slack ● Technologies - Python, Java, C++ , Machine Learning,Data structures. I have been featured in CIOReviewIndia magazines on Agile leadership , gave close to 1000+ contact hours on teaching Agile worldwide and written 10 different articles on Quality automation and leadership roles. Accomplishments - Sr Program Manager and Delivery Lead Sr Technical Solution Manager handling more than 10 different work projects across the EMEA & APAC region within V&A Cushman & Wakefield. Single point of contact across these regions. Acting SiteLead for the entire BatchLeads India team . Worked closely with the founder and CTO to scale the BatchService Engineering and Operations team in India from 20 to 80 team members in 8 months. Led the overall software development effort to build an online community engagement platform from scratch - Decathlon AllForSport website and the App to inspire 10 million Indians to practice sports. Online Sales clocked to $30K/day. Transitioned path of online revenue streams esp during Covid. Successfully led 8 cross functional teams across Geo locations. Handled resource management and integrated deliveries with ease. Increased productivity [35% lead time] and Quality [critical incidents down by 60%] Setup first of its kind Quality & Automation for all of Decathlon IT India - responsible for technology planning and key strategic decisions. 80% yearly benefit achieved. Onboarded 7 third party vendors [CLIP approvals] and responsible for performance appraisal for 20 reportees. Co-managed Decathlon Sustainability projects to give “second life” to used products Sr Scrum Master -RTE - Agile Coach Spearheaded Big Room planning for 3 days with 150+ participants within IKEA Sweden.One of the 4 coaches introducing Scale agile methodology. Blogger and keynote speaker [Only speaker invited to represent from India in AgileTourLille - 2019] Led the Agile transformation in IKEA eCommerce organization (a 150+ employee org). Coached 140+ teammates, 15+ Scrum Masters and 6+ Product Owners on Agile values and principles to promote continuous improvement in practices and artifacts. Improved backlog maturity and reversed years of poor performance. Daily collaboration with VPs, directors and C-level on strategy, change management and organizational design Increase org wide transparency and visibility on every level Continuously improve the product and portfolio management processes and practises Significantly improved alignment and dependency management/elimination amongst 30+ globally distributed teams Helping to build the SM team and the Agile CoP Engineering Led the 12 member core team to develop microservices and integrate with our online shopping App - Decathlon Engineered integrating Java plugins into IBM JDK for seamless customer experience. Part of IBM Software Labs for 6 years to have handled multiple engineering tech. Product Manager Active lead in Affiliate marketing , building new marketplaces for India IT selling in Decathlon during Covid. Built multiple used cases for end customer like Abandon cart by end users , Integrating Algolia search and Direct mail module defined for batchleads. Created the 2 year business roadmap for AllForSport Built a complete QA roadmap for Decathlon App for automation

✔️ 4600+ hrs trusted by 60+ Upwork clients ✔️ Fractional COO & AI Operations Leader | Operational Transformation, Intelligent Automation, Scaling ✔️ 12+ years building and scaling technology companies - 50+ operational transformations from startups to Fortune 50 ✔️ Founder of TrackMage (e-commerce logistics SaaS) ✔️ Lead Investor, Physical AI Europe Fund I ✔️ Currently architecting multi-agent AI systems and agentic workflows for two ventures I build, fix, and scale the operational backbone of technology companies. Then I automate it with agents. Are you a: ➡️ SaaS or software product company ➡️ marketing or development agency ➡️ e-commerce or logistics business ➡️ startup scaling past the founder-does-everything phase ➡️ company exploring AI transformation for your operations Can you relate to some of the below? ❓ Your operations still run on manual processes, Slack messages, and tribal knowledge instead of documented systems ❓ You spend too much on development or delivery without getting tangible, predictable results ❓ Your project budget looks like a black hole — constantly sucking in more money and people ❓ You're firefighting all the time instead of delivering value to your customers ❓ You know AI could transform your operations but don't know where to start or how to deploy it safely ❓ Your founder/CEO is trapped in day-to-day operations instead of focusing on growth If you recognize yourself in at least one of those, you've come to the right place. WHAT I BRING: 🔧 OPERATIONAL TRANSFORMATION I design systems out of the right people, processes, and tools - then install the accountability structures that make them self-governing. SOPs, KPI dashboards, workflow automation, team structure, and governance that actually sticks. 50+ engagements, from solopreneur agencies to 125+ person enterprise teams. 🤖 AI-NATIVE OPERATIONS I don't just consult on AI - I deploy it. Multi-agent workflows, automated customer support triage, AI-powered analytics, intelligent onboarding systems, and AI-driven research pipelines. Currently architecting agentic infrastructure for two ventures, including autonomous agent systems for development, support, and investor operations. 📊 CASE STUDIES: Agency from Portland (Automated Dreams) Transformed solopreneur operation into a scalable agency. Average project value: $3K → $15K (400% increase). Delivery cycle time cut by 40%. Owner still travels the world while teams deliver consistently. "There are very few people that you can 100% trust, and Irina is one of them. Had I not hired Irina when I did, I'd not be surprised if our business had closed due to crumbling operations." — CEO SaaS Company (Nimbus Web, San Francisco) Led Agile transformation and operational redesign for a 20-person team. Reduced founder dependency by 60% — the CEO stepped out of daily operations entirely. Enterprise Platform (Pfizer, London) Operational delivery lead across two platform organizations (125+ people). Established cadences and governance that reduced delivery cycle time by 30% without adding headcount. $1B+ Real Estate Firm (La Fayette Properties) Fractional COO consulting. Assessed operational structure across acquisition, asset management, and investor relations. Designed systems to support scaling from 5,000 to 10,000+ homes. What results can you expect? 🏆 Systematized, automated operations with clear ownership and accountability 🏆 Bottlenecks identified and eliminated - so you can reach the next level 🏆 Self-managing teams that free your time for needle-moving activities 🏆 AI-powered workflows that handle repetitive tasks, triage, and reporting automatically Certifications: SAFe 6 Practice Consultant (SPC) Certified Scrum Master (CSM) Lean Six Sigma Green Belt Certified LeSS Practitioner Certified Customer Value Optimization Specialist NEXT STEP: Let's see if we're a good fit. Contact me for a free 30-minute consultation.

I'm a PMP-certified Project Manager, Agile Delivery Expert, and Workflow Automation Specialist with over 15 years of experience leading complex software, infrastructure, and data projects across fintech, healthcare, eCommerce, and public service sectors. I'm also an Atlassian Certified Jira Administrator and an Expert-Vetted freelancer on Upwork with a 100% Job Success rate. I help teams deliver faster by combining disciplined project execution, Agile coaching, and intelligent automation using tools like n8n, Jira, and the OpenAI API. My work sits at the intersection of three disciplines: ✅ Project Management & Agile Delivery — I've led Agile transformations, coached cross-functional Scrum teams, and delivered programs ranging from post-acquisition technology integrations to federated AI healthcare platforms. Certifications include PMP, PMI-ACP, CSM, CSPO, SAFe 5 Agilist, SAFe 5 Scrum Master, and ICAgile Agile Coaching. ✅ Workflow Automation — I build n8n and Make automations for clients — AI-powered Slack triage bots, CRM integrations, content pipelines, order processing workflows, and more. I connect tools like HubSpot, Jira, Slack, OpenAI, Microsoft 365, and Notion into seamless, automated systems. ✅ Atlassian Administration — I'm Atlassian Certified in Jira and experienced with Jira Service Management, Confluence, and Tempo Timesheets. I configure workflows, permission schemes, dashboards, and automation rules to optimize how teams plan, track, and deliver work. Whether I'm managing a 12-workstream post-acquisition integration, standing up a PMO, or automating a client's order pipeline end to end, I bring a people-first, results-driven mindset to every engagement.

With over 15 years of experience in Agile transformation, project management, and implementing tailored solutions for diverse teams, I help product and service organizations streamline operations, project management, and product delivery. I support embracing modern work practices like Scrum, Kanban, and Lean with the help of Jira, Jira Service Management, and other Atlassian eco-system tools. I blend traditional project management with agile frameworks. Since 2015, I have also been configuring Atlassian's Jira and Jira Service Management as an Atlassian Consultant who supports digital businesses in adjusting processes and having robust tools in place for projects and product planning, development, and delivery. With Atlassian's Jira and Jira Service Management, I provide the following services: Configure Jira workflows, permissions, projects, boards, fields, and more Design and manage complex Jira boards for efficient project management - Scrum, Kanban, and Hybrid configurations followed by process analysis and management challenges Design and configure custom Jira Dashboards that show KPIs, OKRs, and performance Provide comprehensive training and team onboarding for Jira Software Configure Jira Service Management with Customer Service Desk Tailor Jira Workflows to meet specific business requirements and figure out optimized processes for work Configure Tempo Timesheets, Rich Filter gadgets, Time in Status, Custom Charts for Jira and other 3rd party apps that extend Jira Software and Jira Service Management Design and deliver training sessions about agile ways of working, agile software development and modern ITSM practices. I’ve helped many teams in different industries, timezones, nationalities, through agile practices, facilitating effective communication between the team members, and ensuring that tasks are well-defined and completed while monitoring the progress of the project and providing guidance to team members to enable them to quickly identify problems and create solutions to proactively solve them using the Agile tools and techniques which made me an expert in Agile methodologies, team formation, and workflow mapping, backlog refinement, planning, committing the team to be working together effectively, and within the scope of the project to ensure that deadlines are met. Keywords: Atlassian Consultant, Jira Consultant, Atlassian Jira Consultant, Confluence Consultant, Atlassian Confluence Consultant, Jira Service Management Consultant, Atlassian Jira Service Management Consultant, Atlassian Expert, Jira Expert, Atlassian Jira Expert, Confluence Expert, Atlassian Confluence Expert, Jira Service Management Expert, Atlassian Jira Service Management Expert, Atlassian SME, Jira SME, Confluence SME, Jira Service Management SME, Jira migration, Jira Professional, Jira Workflows, Jira Screens, Jira Permissions, Jira Custom Fields, Jira Automation, Jira Architect, Jira Support, Jira Services, Jira Administrator, Jira Admin, Confluence Administrator, Confluence Admin, Automation for Jira, Atlassian Consultancy, Jira Consultancy, Confluence Consultancy, Jira Service Management Consultancy, Advanced Roadmaps, Jira Align, Bitbucket, Jira Product Discovery, Atlas, Scrum, Kanban, Agile, Requirements Gathering, SAFe, Scaled Agile, Optimize Jira, OpsGenie, a bit of api calls, Agile at Scale

**Book a 30-minute discovery call.** I'll analyse your current delivery system, identify the top 3 bottlenecks, and provide a custom action plan — whether we work together or not. My commitment: If I can't add immediate value, I'll tell you. If I can, I'll show you exactly how. I turn chaotic delivery systems into predictable, high-performing flows for software and data teams at scale. Senior Delivery Leader at BBC | Accredited Kanban Trainer | 10+ years optimising engineering delivery across tech, public sector & manufacturing 🌏 GLOBAL SERVICE: Open for work across US (EST/PST) and Asia Pacific (APAC) time zones. 💎 What I Deliver 1️⃣ Kanban System Design & Flow Optimisation • Design custom Kanban systems tailored to your team's workflow • Implement flow metrics (cycle time, throughput, WIP) that actually drive decisions • Identify and eliminate bottlenecks causing delays • Set up visual management systems for transparency • Train teams on sustainable flow practices • Establish feedback loops for continuous improvement 📈 Results Delivered: • 247% increase in bug resolution throughput at Microsoft — accelerating time-to-market for stable features. • 27% reduction in cycle time (meaning predictable, shorter delivery lead times) + 35% improvement in user-story throughput — delivering more value, faster • 85% reduction in pipeline runtimes, freeing 15,000+ engineering hours/year across 9 teams • Standardised Agile governance and risk management frameworks at BBC Data Operations 2️⃣ Agile Delivery Transformation & Coaching • Design Scrum/Kanban hybrid systems that work in the real world • Implement sprint cadences and ceremonies that add value (not theatre) • Coach Product Owners and Scrum Masters on effective practices • Build product backlogs and roadmaps aligned to business outcomes • Facilitate sprint planning, retrospectives, and stakeholder alignment • Create governance frameworks for scaling Agile across teams • Train teams on continuous improvement mindsets My Approach: I don't do "Agile by the book." I design pragmatic delivery systems that balance process with reality — no unnecessary ceremony, no waste. 3️⃣ Project Management Tool Implementation & Migration • Configure Jira Cloud, Azure DevOps, Confluence for optimal workflow • Migrate teams from legacy tools to modern platforms without disruption • Build automations and integrations (Slack, reporting tools, etc.) • Design board structures that match how your team actually works • Create SOPs and documentation for tool adoption • Onboard teams and ensure stakeholder alignment 4️⃣ Data Platform & Cloud Delivery Leadership • Lead complex data platform and cloud migration programs • Manage dependencies across engineering, data science, and infrastructure teams • Design delivery frameworks for distributed/remote teams • Implement risk management and escalation protocols • Drive stakeholder communication and executive reporting 🧰 Tools I'm Expert In: Jira • Confluence • Azure DevOps • Miro • Mural • Slack • MS Project Background: I currently lead delivery at BBC (Data Operations). Previously led Microsoft's Azure HPC/Supercomputer Programme and managed multi-million dollar (over $25M) programmes for enterprise clients including Rolls-Royce, BP, and JCB. I know how to navigate complexity, politics, and technical constraints. 🎯 Who I Work Best With • Software/SaaS companies — with 20-200 engineers struggling with unpredictable delivery • Data platform teams — drowning in dependencies and slow feedback loops • Engineering leaders — tired of "Agile theatre" and want real flow improvements • Scale-ups — transitioning from startup chaos to sustainable delivery systems • Cloud/DevOps teams — needing performance optimization and CI/CD improvements 🎓 Credentials & Certifications • KANBAN UNIVERSITY (AKT, KCP, KMP): Accredited Kanban Trainer, Coaching Professional, Management Professional • PROFESSIONAL SCRUM & PRODUCT (PSM I, PSM II, CSPO): Certified as both a Scrum Master (I & II) and a Product Owner, Scrum Better with Kanban (SBK). • SCALED AGILE FRAMEWORK (SAFe®): Certified across multiple roles including Agilist, Scrum Master, POPM, Advanced Scrum Master, and DevOps Practitioner. • AGILE COACHING AND FACILITATION (ICAgile): Certified Professional in Agile Coaching (ICP-ACC) and Agile Team Facilitation (ICP-ATF). • PROJECT MANAGEMENT: PRINCE2® (Foundation, Practitioner & Agile) and AgilePM® (Foundation & Practitioner). • TECHNICAL SKILLS: Microsoft Azure Fundamentals (AZ-900), Prompt Engineering, and Generative AI for PMs (PMI). Let's talk flow. -Zain

I'm a Program/Project Manager and PMO leader with 14+ years of experience driving enterprise-level digital transformation, ERP/CRM delivery, and program governance across EMEA, the U.S., Asia, and LATAM. I step in when organizations need structure, control, and predictable delivery on complex, high-stakes initiatives — whether that means building a PMO from scratch, recovering a stalled program, or leading a full ERP/CRM implementation end to end. I lead enterprise programs that are too important to fail and too complex to run without real governance. I'm brought in when a program is too large, too political, or too far behind for ad hoc project management - and I'm measured by the same things your board is: delivery predictability, vendor accountability, and adoption. What I bring to enterprise engagements: - Program & Project Management - Agile (Scrum, SAFe), Waterfall, PRINCE2, and PMI-PMBOK, applied in hybrid models suited to each organization's maturity. - PMO Setup & Governance - frameworks, KPIs, reporting cadences, RAID logs, steering committee materials, and risk/escalation management. - ERP/CRM Implementation & Migration - SAP S/4HANA, Oracle NetSuite, Salesforce, Microsoft Dynamics 365, Sage. - Program Recovery & Stabilization - getting over-budget, behind-schedule, or high-risk initiatives back under control. - Legacy System Modernization - migrating legacy platforms to modern cloud and low-code environments (e.g., Power Apps) with zero disruption to operations. - Vendor & Multi-Stakeholder Coordination - managing delivery across multiple vendors and global, cross-functional teams. - Process Optimization - Lean Six Sigma (DMAIC), ISO 9001/14001/50001-aligned process redesign. - Change Management - user adoption strategy, training design, and organizational readiness for large-scale change. How I work: - Diagnose - I start by reviewing your current program/PMO setup: governance gaps, risk exposure, reporting blind spots - Stabilize - I put core controls in place fast: RAID logs, escalation paths, steering committee reporting, realistic timelines - Deliver - I run the program or PMO day to day, with clear, jargon-free updates and full documentation your team can keep using after I'm gone Track record: - 100+ complex programs delivered, valued at over €250M - 30–45% reduction in program delays - Up to 40% improvement in system adoption post-go-live - ERP/CRM migrations delivered across 4 continents - €50M+ in cost savings generated over the past five years through process optimization - $1M+/year in client savings through modernization and process redesign - Consistent on-time, in-scope, on-budget delivery across industries including logistics, tech, retail, energy, and manufacturingdget delivery across industries including logistics, tech, retail, energy, and manufacturing If you need someone who can walk into an enterprise steering committee on day one - not someone learning governance on your dime - that's the role I play. I respond within hours, not days, because enterprise timelines don't wait.