🌟 Atlassian Specialist: 10+ Years of Expertise in Jira & Automation 🌟 With 17 years in the technology sector and 8 years as an Atlassian Certified Professional, I specialize in Jira, Confluence, Service Desk, and workflow automation. My ACP-100 (Cloud) and ACP-120 (Data Center) certifications enable me to deliver customized solutions that align with your business goals. ⸻ ✨ Jira & Confluence Consultancy ✨ Jira Services: • Jira Setup & Configuration – Initial setup, fine-tuning, and ongoing management. • Workflow Customization – Tailored workflows for your business requirements. • Jira Automation – Automating tasks using Groovy scripting and automation rules. • Jira Cloud Migration – End-to-end migration from Data Center/Server to Cloud (apps, workflows, users). • Custom Plugins & Scripts – Extend Jira functionality with tailored solutions. • Jira Health Checks – Reviews for performance, compliance, and scalability. • Team Training – Practical training sessions for Jira best practices. Confluence Services: • Setup & Management – Initial installation and administrative support. • Content Organization – Structuring spaces, pages, and permissions. • Template Design – Custom templates for projects or departments. • Collaboration Best Practices – Boost team collaboration efficiency. • Plugins & Macros – Enhance functionality with tailored configurations. ⸻ ✨ Additional Services ✨ • Jira Service Management (JSM): ITSM setup with request types, SLAs, automation, and Confluence KB integration. • Performance Optimization: Enterprise-level tuning and monitoring for Jira & Confluence. • n8n Workflows & Integrations: Automating business processes like Facebook Ads workflows, Google Sheets/Drive sync, and API integrations. ⸻ 💡 I combine Atlassian expertise with automation experience to help IT, business, and marketing teams work smarter, faster, and more efficiently.

📣 Certified Atlassian Administrator for Jira Data Center, Cloud, (ACP-100 & ACP-120) and AWS Cloud practitioner. 📣 Top-rated Plus freelancer on Upwork for the Last 5 years with 6800+ hours of success I have helped 200+ teams globally, including Fortune 500, to streamline their IT Backend operations and drive digital transformation in business so they can focus on their business growth. I work with companies struggling with 🌟 Atlassian Stack: Administration, Consultation, Migration, and Integration with current tools 🌟 Jira: Workflows, Dashboards, Project configurations, 🌟 Jira Service Management: Helpdesk Portals, SLA Configuration, and ITSM implementation. 🌟 AWS: Administration, DevOps, Cost optimization, and IAM. 🌟 Windows and Linux Server Management. 🌟 MDM Solutions: Microsoft Intune, Jamf, and Manage Engine Desktop Central. 🌟 Patch management: Vulnerability management and automation using Qualys, SSM, and Ansible 🌟 IAM: Okta Administration, Adaxes, Microsoft EntraID (Azure AD), Active Directory, and LDAP. From Chaos to Clarity, I believe in taking ownership so that you can focus on your business without having stress about backend digital operations with a touch of speedy deliveries and hands-on support. 🏆 Followings are reviews from my clients I worked with, explaining the SME and value I bring to the work. “Ahmed's leadership in migrating Jira from on-prem to the cloud was marked by his comprehensive knowledge of the platform. He ensured a smooth transition and provided our team with in-depth training on the Atlassian stack.” Another one for IT operations, "Ahmed was delivering on time and was proactive. He raised concerns and suggested improvements along the way. We will work with him in the future. Strong recommendation.” 📩 Don’t let IT headaches overwhelm you. Message me, and I’ll handle the tech so you can focus on what matters the most: growing your business.

Atlassian Certified Professional (TOP RATED PLUS-ACP ) ⏰ 7000 hours + worked across over 38 happy customers on Upwork I am a highly skilled graduate with a degree in Computer Science (BS(CS)), and I hold the designation of an Expert Certified Atlassian Professional, bringing over a decade of expertise in the banking, financial, IT, and engineering sectors as a Certified Atlassian Consultant. As a testament to my proficiency, I am recognized as a "Top Rated Expert" on Upwork, having dedicated more than 7000 hours to the platform in the same capacity. Over the course of my 18-year career in the IT industry, I have successfully implemented a range of Atlassian software, including JIRA, Trello, Confluence, JIRA Service Desk, and Bitbucket. Additionally, I hold certification as a Scrum Master (CSM). Certifications: -------------- - Certified Jira Cloud Administrator (ACP-120) - Atlassian Certified in Managing Jira Cloud Projects (ACP-MJCP, ACP620) - Atlassian Certified in Managing Jira Projects for Data Center (ACP-MJDP,ACP610 ) - ASB-615 - ASB-116 - CSM My diverse array of services encompasses: 1) Cloud Administration for all Atlassian products, including Jira, Confluence, and Jira Service Management (JSM). 2) Customization and configuration of Jira Service Desk projects, encompassing request types, screens, permissions, and workflows for agents and customers, as well as portals. This includes icon logo branding, workflow customizations, SLA, automation, and more. 3) Expertise in managing and customizing intricate workflows in Jira, covering validations, conditions, and post functions. 4) Managing issue types, screens, permissions, and security level schemes for custom projects. 5) Handling users, groups, project roles, global permissions, spaces, and global space permissions. 6) Efficiently integrating Jira/Confluence with Active Directory. 7) Expertise in installing, upgrading, and providing training on various third-party Atlassian addons, such as JMWE, JWT, Scriptrunner, Jira portfolio, Zephyr, Xray, Bobswift, big picture, Rich filters, SLA Time and Report, Profields, Email the issue, and more. 8) Providing comprehensive training to teams on effective usage of Jira and Confluence. 9) Managing and customizing Scrum and Kanban boards. 10) Expertise in managing Atlassian software and add-on licensing. 11) Creating and managing Jira reports and dashboards using the EAZYBI reports addon. 12) Setting up Confluence spaces, templates, file lists, and space permissions. 13) Handling migrations from JIRA/JIRA SD/Confluence cloud instances to the server, from the server to the cloud, and from server to server using configuration manager/JIRA Confluence BB Migration Assistant Addon. I am also experienced in cloud-to-cloud migration using cloud migration service. 14) Utilizing and configuring Automated Release Notes Jira addon to generate dynamic or manual release notes on Confluence pages based on predefined templates. 15) Implementing automation rules using automation for Jira addon without the need for coding. 16) Proficient in writing fields, behaviors, fragments, and scripts in Groovy scripting using the Scriptrunner addon. I have provided my consultancy services to a diverse range of organizations and sectors on both contractual, permanent, and hourly basis, including: 1) Atlassian Partners 2) Top UAE and African Banks 3) IT companies based in the Middle East and worldwide. 4) US Homeland Security 5) Leading US digital streaming media companies 6) Top Australian digital and Bigcommerce agencies 7) Canadian top software and support agencies 8) Prominent American financial services agency with 10k users 9) Leading Brazilian telecommunication service providers 10) Renowned US CRM companies I am available 40 hours per week, operating in Dubai Time, AEST, EST, CET, and other time zones. Thank you for considering my services. Sincerely, Jawad Haider Keywords: Atlassian Consultant, Jira Consultant, Atlassian Jira Consultant, Confluence Consultant, Atlassian Confluence Consultant, Jira Service Management Consultant, Atlassian Jira Service Management Consultant, Atlassian Expert, Jira Expert, Atlassian Jira Expert, Confluence Expert, Atlassian Confluence Expert, Jira Service Management Expert, Atlassian Jira Service Management Expert, Atlassian SME, Jira SME, Confluence SME, Jira Service Management SME, Jira migration, Jira Professional, Jira Workflows, Jira Screens, Jira Permissions, Jira Custom Fields, Jira Automation, Jira Architect, Jira Support, Jira Services, Jira Administrator, Jira Admin, Confluence Administrator, Confluence Admin, Automation for Jira, Atlassian Consultancy, Jira Consultancy, Confluence Consultancy, Jira Service Management Consultancy, Advanced Roadmaps, Jira Align, Bitbucket, Jira Product Discovery, Atlas, Scrum, Kanban, Agile, Requirements Gathering, SAFe, Scaled Agile, Optimize Jira, OpsGenie

Get Expert Advice and Results from an Atlassian Partner Atlassian Certified Expert (TOP RATED PLUS-ACM) ⏰ 6000+ hours worked across over 90 happy customers on Upwork. As an Atlassian Certified Master (ACM), the highest certification offered by Atlassian, I bring unparalleled expertise across multiple Atlassian products, including Jira, Confluence, and Jira Service Management. With over 7 years of experience in Jira & Confluence administration, I have helped businesses of all sizes optimize their workflows, enhance collaboration, and implement best practices for seamless project management. Key Certifications and Expertise: 🎖 Atlassian Certified Master (ACM) 🎖 Atlassian Certified Jira Administrator (ACP-JA) 🎖 Atlassian Certified Confluence Administrator (ACP-CA) 🎖 Atlassian Certified Jira Service Management (ACP-400) 🎖 Atlassian Certified Managing Jira Cloud Projects (ACP-620) 🎖 Scrum Master (PSM1) 🎖 Issue Security in Jira Optimize Your Jira Management at a Low Cost – Efficient Setup, Licensing Control, and Ongoing Administration I can handle the administration of your Jira environment at an affordable cost by not only managing the setup and configurations but also actively controlling and optimizing your monthly license usage. By closely monitoring your Jira licenses and ensuring they align with your actual needs, I help you avoid unnecessary expenses, allowing you and your team to focus on your core business activities while maximizing both efficiency and cost savings." Why Choose Me? Tailored Solutions: I specialize in customizing Jira and Confluence to fit your unique needs, including setting up custom workflows, dashboards, reports, and security schemes that align with your business processes. Agile Expertise: Extensive experience working with Agile teams, ensuring that Jira is configured to streamline project tracking and increase team productivity. Comprehensive Training & Support: I offer both basic and advanced training for Jira and Confluence users, empowering your team to make the most of the tools with minimal ongoing support. Hands-On Implementation: From installation and configuration to workflow automation and integration with third-party tools like Tempo Time Tracking and EazyBI, I handle it all. What I Offer: Jira & Confluence Administration: Customizing fields, permissions, workflows, dashboards, and reports to suit your team’s needs. Agile Process Flow Creation: Defining and automating team-specific processes in Jira to improve task movement and project visibility. Data Management: Ensuring secure data configuration, site backups, and smooth data imports/exports. Integration: Seamless integration with Microsoft Active Directory, Tempo Time Tracking, and other tools to enhance Jira’s functionality. Advanced Training: Helping both administrators and end-users master the platforms through training that drives efficiency and self-sufficiency. Additional Skills: Continuous Integration Setup: Installation and configuration of integration servers. Support and Troubleshooting: Offering ongoing support, troubleshooting, and performance tuning for both Jira and Confluence environments. Stakeholder Collaboration: Working closely with teams to ensure successful project outcomes and Jira customization based on business requirements. I’m passionate about leveraging my Atlassian expertise to help your team maximize productivity while minimizing long-term maintenance costs. Let’s work together to create a Jira environment that works seamlessly for you!

I am a Top-Rated Plus Atlassian Certified Jira Administrator with 10 years of extensive experience in managing, optimizing, and upgrading Jira environments across various industries. With deep expertise in Jira Software, Jira Service Management, Confluence, and a wide range of essential plugins, I am your trusted expert for all things Atlassian. Certifications: 🎖 ACP-120 Jira Administration for Cloud Certification 🎖 ACP-420: Managing Jira Service Projects for Cloud Certification Key Skills: ➡️Jira Software: Expertise in configuration, customization, and management ➡️Jira Service Management: Streamlining service delivery for improved efficiency ➡️Confluence: Enhancing collaboration and knowledge sharing across teams ➡️Jira Upgrades: Specializing in seamless upgrades within Data Center environments ➡️Jira Migrations: Proven experience migrating Jira from Server to Cloud Plugins Expertise ============== ➡️Advanced Roadmap (Portfolio for Jira): Strategic planning and roadmap development ➡️BigPicture: Comprehensive project management and visualization ➡️eazyBI: Custom report generation and dynamic dashboards ➡️ScriptRunner: Automating workflows and extending Jira’s capabilities ➡️Jira Suite Utilities: Enhancing and optimizing Jira workflows ➡️Zephyr: End-to-end test management within Jira ➡️Tempo Timesheets: Robust time tracking and detailed reporting ➡️Email This Issue: Enhancing and automating Jira notifications ➡️Power Scripts: Advanced scripting and automation within Jira Whether you're aiming to implement a new Jira instance, migrate from Server to Cloud, streamline existing processes, or equip your team with best practice training, I offer extensive experience and a results-driven approach to each project. My priority is to ensure your Atlassian tools run smoothly, empowering your team to perform at its best. Let’s work together to take your Atlassian experience to new heights! Keywords : Keywords: Atlassian Consultant, Jira Consultant, Atlassian Jira Consultant, Confluence Consultant, Atlassian Confluence Consultant, Jira Service Management Consultant, Atlassian Jira Service Management Consultant, Atlassian Expert, Jira Expert, Atlassian Jira Expert, Confluence Expert, Atlassian Confluence Expert, Jira Service Management Expert, Atlassian Jira Service Management Expert, Atlassian SME, Jira SME, Confluence SME, Jira Service Management SME, Jira migration, Jira Professional, Jira Workflows, Jira Screens, Jira Permissions, Jira Custom Fields, Jira Automation, Jira Architect, Jira Support, Jira Services, Jira Administrator, Jira Admin, Confluence Administrator, Confluence Admin, Automation for Jira, Atlassian Consultancy, Jira Consultancy, Confluence Consultancy, Jira Service Management Consultancy, Advanced Roadmaps, Jira Align, Bitbucket, Jira Product Discovery, Atlas, Scrum, Kanban, Agile, Requirements Gathering, SAFe, Scaled Agile, Optimize Jira, OpsGenie

JIRA CONSULTING I've been involved with over 1,000 project teams in Jira during my 10+ years as an Atlassian Architect. These projects came from all business functions, and there were a few that I helped grow into 500-1,000 person initiatives. While working with 3M, the user presence went from 2,000 users to over 14,000. I was able to scale our operations along with this exponential growth and received several customer services accolades even though the size of our team stayed the same. I have an extensive background in agile, process improvement, and lean six sigma. After running many successful installations, upgrades, integrations with other systems, and optimization projects within this space - I take pride in delivering a quality experience & empowering end-users. PROJECT/PORTFOLIO MANAGEMENT I have led more than a dozen projects over the past few years within the software development space. Leveraging my PMP, Agile Scrum Master, & Product Owner certifications - these have largely been a success. I enjoy being able to work with teams around the globe and have been able run projects in a wide variety of businesses: Medical, Sales, Automotive, Aerospace, Personal Safety, & End-user training.

I build custom enterprise grade solutions for businesses on Atlassian platform for operational scaling, streamlined processes, cross-team transparency and tangible productivity growth. MY FOCUS AREAS 🔹 Extending Jira and Confluence use cases to maximize value of your Atlassian stack. 🔹 Advanced customization for all teams due to in-depth understanding of business processes 🔹 Robust automated reports and dashboards for executives and team leads MY PROFESSIONAL BACKGROUND 🔹 Blend of business and technological expertise 🔹 SME in key functional areas 🔹 Tech startup founder 🔹 B2B services company founder 🔹 Top-tier MBA graduate 🔹 10+ years of experience in multinationals across different countries 🔹 Full working proficiency in English, German, Spanish, and Russian METHODOLOGIES AND BEST PRACTICES I APPLY 🔹 Agile 🔹 SCRUM 🔹 DevOps 🔹 CI/CD 🔹 Waterfall and Hybrid PM for Business teams 🔹 Scaled Agile (SAFe) 🔹 KPIs and Business Metrics 🔹 Objectives and Key Results 🔹 Enterprise Portfolio Management 🔹 Lean Portfolio Management 🔹 Value Stream Management 🔹 Enterprise Architecture 🔹 Business Architecture 🔹 Capacity Planning 🔹 Financial Management and Cost Allocation 🔹 Hire-to-Retire Cycle: Talent Sourcing, Onboarding, and Performance Management 🔹 Information and Knowledge Management 🔹 Modern Intranet 🔹 ESM / ITSM 🔹 Asset and Application Management 🔹 Client Service Portal 🔹 Sales and Marketing CRM 🔹 Lead-to-Cash Process 🔹 Procurement and Inventory Management 🔹 Facilities Management and Space Use Analytics ______________________________ Jira Keywords: Atlassian Jira, Jira Service Management, Jira Administration, Jira Administrator, Jira Admin, Jira Developer, Jira Dev, Jira Architect, Atlassian Administration, Atlassian Guard, Jira Project Configuration, Jira Templates, Jira Automation Rules, RPA, Jira Notifications, Jira Access Management, Jira Advanced Roadmaps, Jira Kanban boards, Jira Scrum boards, Jira Timeline, Jira Capacity Planning, Jira for Business teams, Jira for hybrid projects management, Jira Support, Jira Help, Atlassian Solutions Architect, Jira AI Expert, Jira Dashboards, Jira Reporting, EazyBI, PowerBI and Jira, Jira SCRUM, Jira Agile and Scaled Agile, Jira Workflow Management, Jira Integration, Jira Customization, Jira Permissions Schemas, Jira Issue Tracking, Jira Automation, Atlassian Marketplace, Atlassian Apps, Jira Time tracking, Jira Plugins, Jira User Management, Jira Analytics, Jira Performance Optimization, Jira Best Practices, Jira Training, Jira Coaching, Jira User Experience, Jira Cloud, Atlassian Intelligence, Jira reports and dashboards Confluence Keywords: Atlassian Confluence, Confluence Spaces, Confluence Space Management, Confluence documentation, Atlassian Confluence architecture, Confluence space structure, Confluence knowledge base, Single source of truth in Confluence, Confluence Intranet, Corporate Intranet in Confluence, Company portal in Confluence, Intranet with Refined Site in Confluence, Intranet with Linchpin in Confluence, Confluence and Jira integrations, Confluence access settings, Confluence for guest access Jira Service Management Keywords: ITSM, IT Service Management, Enterprise Service Management in Jira, ESM portal, Employee portal with Jira Service Management, Customer Service Desk with JSM, Customer Help Center in Jira Service Management, Customer Portal in JSM and Confluence, Customer Documentation in JSM and Confluence, Customer experience in JSM, Approval process in Jira Service Management, JSM Workflows

I am an Atlassian Certified Administration Expert with 15+ years of experience designing, migrating, and optimizing complex Atlassian Cloud environments. 🏆 Expert-Level Certifications: 🔥 Atlassian Certified Administration Expert 🔥 Atlassian Certified Agile DevOps Specialist 🔥 Atlassian Certified ITSM Specialist 🔥 Atlassian Certified Teamwork Collection Specialist 🎖 Additional: ACP-120, ACP-300, ACP-600, ACP-620, ACP-920 What do I Do? =========================================== ✔ Jira Cloud setup & architecture ✔ Jira Service Management (ITIL-aligned implementation) ✔ Server → Cloud migrations ✔ Advanced workflows, automation & permissions ✔ Instance audit, cleanup & optimization ✔ Marketplace apps (ScriptRunner, Xray, Zephyr, Tempo) ✔ Integrations (Slack, Microsoft Teams, Azure DevOps) I’ve supported 30+ organizations in building scalable, clean, and high-performing Atlassian Cloud environments. If you need a trusted Jira Cloud & JSM expert to build, fix, migrate, or optimize your setup — I’m ready to help.

Top Freelancer on Upwork with 100% satisfaction, available 24/7 and happy to become your long-term Jira consultant anytime you need! I’m able to offer competitive rates because I’m based in Indonesia, where operating costs are lower than in many Western countries. 🏆 Top Rated on Upwok 🎯 100% Job Success Rate 👑 Certified Jira Expert by Atlassian 🏢 Helping Over 30+ Multinational Companies 🎉 4 years as a Jira Consultant/Jira Expert/Jira Administrator 🏅 Atlassian Certified in Managing Jira Projects for Cloud (ACP-620) 🏅 Atlassian Certified Cloud Organization Admin (ACP-520) 🏅 Atlassian Certified Jira Administration for Cloud (ACP-120) 🏅 DevOps Foundation (DOFD) 🏅 Software Development Technical Delivery Accreditation 🏅 Cloud Migration Technical Delivery Accreditation 🎉 I'm a seasoned Jira Consultant with hands-on experience in Jira Service Management (JSM), automation, plugin configuration, and third-party integrations. I help teams streamline workflows, improve ticketing systems, and optimize project tracking. Whether you're setting up Jira from scratch or need advanced customization, I'm here to deliver fast, reliable, and cost-effective solutions. Let's make your Jira environment work smarter for your team. 👑MY EXPERIENCE👑 I have 4 years of experience working with Jira and helping over 30 big companies. My primary responsibility is to resolve issues in Jira and to configure changes requested by clients, including creating Jira projects, configuring workflows, automation, integration, API and scripts. 🔥AUTOMATION & INTEGRATION🔥 Besides, I am also experienced in Jira automation, Jira API, Script (ex: Groovy Scriptrunner, App Script), Add ons and Integrations with third party apps, such as: ⚔️ Integration Jira and Slack ⚔️ Integration Jira and Google sheets ⚔️Integration Jira and Google docs ⚔️ Integration Jira and Calendar ⚔️ Integration Jira and Confluence ⚔️ Integration Jira and Pagerduty ⚔️ Integration Jira and Pagerly ⚔️ Integration Jira and Sailpoint ⚔️ Integration Jira and Twilio ⚔️ Integration Jira and Whatsapp ⚔️ Integration Jira and Teams ⚔️ Integration Jira and Scriptrunner ⚔️ Integration Jira and App Script ⚔️ Integration Jira and L2L 🧿And for automation, I have created many automations that's very helpful for the company and all the team, reduce effort and time efficiency. Below are some useful automations for my clients: - When item created, assign based on field or request type using balanced workload method to assign to the team fairly. - When ticket created will automatically share access to the same customer group - When ticket created will automatically send email to the organization - Reminder automation every morning to follow up item and provide updates - Close the ticket/item if there's no update after 5 days - Sending notification to email/message/whatsapp/slack when the due date is approaching - Add reminder comment when the SLA breached - For closed ticket, if reporter comment it will reopen the ticket - Automation to create knowledge based in Confluence - Webhook whenever issue created or udpated - Escalation to higher level team if needed - Auto set start time and end time - Get the duration of every item in each status - Assign to epic based on field or reporter or label

👑 Top-Rated Plus! - Strategic Agile Project Manager and Certified Scrum Master 🚀 Welcome! If you're seeking an accomplished Agile Project Management expert with proven prowess in Product Management, your search ends here. 🔑 Key Attributes: ✅ Certified Scrum Master: Guiding teams to exceptional performance and on-time project delivery. ✅ Agile Advocate: Transforming chaos into streamlined, efficient project workflows. ✅ JIRA Specialist: Harnessing the power of JIRA for transparent project tracking and management. ✅ Product Visionary: Navigating the product journey from conception to market success. ✅ Confluence Authority: Building hubs for collaborative knowledge and project documentation. ✅ User-Centric Storyteller: Bridging technical details with clear and compelling user stories. ✅ Business Analyst Pro: Skillfully gathering requirements and shaping strategies for success. Why Collaborate With Me? With 7+ years of experience across diverse industries, I've fine-tuned my approach to drive tangible results. From healthcare innovation to fintech disruption, I'm here to ensure your projects thrive. Let's Elevate Your Projects: With a vast experience in crafting user-centric digital solutions, me and you together can transform ideas into impactful realities. 📈 Let's Talk Results: Ready to embark on a journey of innovation and success? Let's connect and discuss how my expertise can empower your projects for greatness.