Hire the Best Lightspeed Retail Specialists

I believe in providing the kind of support that's so good your customers will tell their friends about it--and providing you the tools you need to make this happen. Looking for assistance in getting your help desk, CRM, or sales software configured from A-to-Z? I'm here for you and your business! I have more than 10 years of experience implementing customer service software for projects large and small--including for teams using phone, email, social media platforms, and chat. In addition, I believe customers judge us not on the mistakes we make, but on the type of resolution we provide for them. Often times, how we fix a customer's problem is an opportunity to gain their trust for life. I love digging into an existing implementation and looking for ways your team can be more efficient while still keeping personal touches. I excel at automation and workflow configurations and improvements. I have expertise in all major customer service systems, including Gorgias, Hubspot Service Hub, Freshdesk, Intercom, Zendesk, Front, eDesk, Zoho, Helpscout, WordPress, Podio, Pylon, and more. I also specialize in channels like Slack Connect, LinkedIn messaging, Instagram and Facebook messages, SMS, phone, voice, and more. I am also an expert at sales CRMs, including Pipedrive, HubSpot Sales Hub, Freshsales, Zendesk Sell and Zendesk Sales Suite, Salesmate, and more. Additionally, I have expert-level experience in implementations of Shopify, ShipStation, ReCharge Apps, Bold Subscriptions, ClickUp, Asana, Google Keep, MS Office, QuickBooks, WaveApps, and numerous other cloud-based solutions. I also have substantial expertise in Zoom, Skype, Microsoft Teams, and Slack for any remote team/work consultations. Finally, automation with systems like Zapier and Make are one of my key specialities. They connect anything to everything! If you can dream it, I can build it. Some popular platforms I connect are phone systems like Aircall or Justcall and signing platforms like PandaDoc. One of my key projects has been leading a customer service team for a startup coffee subscription company, which experienced 450% growth in its first year. I also personally provided, for several years, luxury customer service for an independent hotel that, according to TripAdvisor, is one of the "Top 10 rated" properties in its country. One white-glove service I also offer, on a limited basis, is expert-level customer service for high-end clients for short-term events (such as before, during, or after a Kickstarter launch). I also have a separate team of people providing fractional customer service--please ask me about this! No matter your product or service, I will study all documentation you send me to become an expert so that I can provide exemplary, tailored service for your project. I do not shy away from projects that require technical knowledge, either. In addition, I am a native English speaker and a fluent Spanish speaker. Whenever I take on a project, I work to meet and exceed all expectations and requirements, and I always meet or beat a deadline. Let's provide your customers with support they'll rave about to their friends.

I am an experienced Order Management and Logistics Coordinator with over 11 years of experience supporting eCommerce and retail operations. I specialize in managing high-volume orders, coordinating with vendors and 3PL partners, and ensuring shipments are processed accurately and on time. I have extensive experience working with platforms such as SPS Commerce (EDI), Oracle, Salesforce, Shopify, BambooRose, Faire, and vendor portals. My background includes order processing, shipment dispatching, freight coordination, and customer service support. In my previous role with a luxury furniture retailer, I handled end-to-end order management — from processing orders and verifying vendor acknowledgements to preparing Bills of Lading (BOL), coordinating LTL shipments, and ensuring orders shipped within required delivery windows. What I can help you with: • Order processing and order tracking • EDI order management (SPS Commerce) • Vendor and supplier coordination • Shipment scheduling and freight coordination • Bill of Lading preparation and dispatching • Shopify product and order management • Customer support via email, phone, and chat • Inventory and order discrepancy resolution I am highly organized, detail-oriented, and proactive in identifying and resolving issues before they impact operations. I work independently with minimal supervision and prioritize accuracy, clear communication, and efficiency. If you need someone reliable to manage your order flow, logistics coordination, and operations support, I would be happy to help your business run smoothly.

Hi, I'm Brye. Over the past 6+ years I've helped growing Shopify brands handle the operational work most owners don't have time for: building catalogs from scratch, managing tens of thousands of products and customer records, supervising VAs, optimizing SOPs and KPIs, and keeping the back end running like it should. I now combine that experience with AI-assisted workflows (Claude Code, Codex, Shopify MCP servers, SQL, and custom API connectors) to deliver faster without cutting corners. Shopify operations is my specialty: catalog architecture, customer data, order workflows, customer service systems, and the day-to-day work that keeps a store running cleanly. I work independently, document everything, and treat data integrity as non-negotiable. ✅ Shopify Operations - Product catalog builds from scratch (thousands of SKUs, variants, metafields, smart collections) - Uploaded and edited tens of thousands of products and customer records across multiple stores - Large-scale customer data imports and cleanup using Matrixify (15,000+ records) - Order management, fulfillment workflows, inventory tracking - Theme section edits, on-page SEO, mobile/desktop QA - Shopify Analytics, plugin management, Avada SEO Suite ✅ Operations, SOPs & Team Coordination - Supervised and coordinated VAs, assigning tasks, reviewing work, and keeping store operations aligned - Reviewed and analyzed client SOPs end-to-end, identified gaps, and structured improvements - KPI analysis and reporting to support operational decision-making ✅ Customer Service & Fulfillment - Gorgias, Zendesk, Re:amaze, HubSpot CRM setup and management - CSAT-focused support workflows, escalation handling, refund and replacement coordination - Printify and Shopify fulfillment oversight ✅ Email Marketing (Klaviyo) - Welcome series, abandoned cart, browse abandonment, post-purchase, winback, and VIP flows - Dynamic segmentation by spend, order count, and purchase behavior ✅ Shopify Data & Reporting - Sales trend analysis, delivery performance reviews, SOP and KPI analysis - SQL queries for custom data pulls and reporting - Custom HTML dashboards and reports deployed via Canva Web or Netlify - Data pulled and analyzed using Shopify MCP with Claude Code and Codex, reviewed and validated before delivery ✅ Dropshipping Experience - Managed dropshipping stores end-to-end, from product sourcing to fulfillment workflows ✅ Technical Skills - HTML, CSS, basic JavaScript, Liquid, JSON, theme customization - SQL, advanced Excel and Google Sheets - Canva, Adobe Photoshop, Affinity for product image work ✅ AI-Assisted Workflows - Claude Code and Codex for Shopify integrations, Liquid edits, and admin automation via MCP servers and custom API and plugin connectors - Gemini for AI image generation - Claude for content drafting, product description scaling, and workflow optimization I'm currently looking for long-term Shopify operations partnerships with growing brands that value reliability, clear communication, and clean execution.

Experienced CRM and Operations Specialist skilled in ServiceTitan, GoHighLevel, Zoho, and HubSpot, helping businesses improve customer success, QA, and operational efficiency. I have over 15 years of experience supporting SaaS, eCommerce, and service-based companies in streamlining workflows and enhancing customer satisfaction. Skilled in ServiceTitan, GoHighLevel, Zoho, HubSpot, and Shopify, I handle CRM optimization, call audits, customer success operations, accounts receivable follow-ups, and reporting. Clients describe me as organized, proactive, and detail oriented, keeping both the customer experience and backend systems running smoothly.

I am a US citizen living abroad and a certified: • Zendesk Systems Administrator • HubSpot Sales Administrator • Gorgias Systems Administrator • Shopify Store Building Expert With nearly 20 years of experience in the customer support industry, I specialize in building strong, efficient, and scalable support operations. I am also the founder of Adams-BPO, an elite Gorgias partner and a recognized expert in Zendesk, Freshdesk, HubSpot, Shopify, and web development. At Adams BPO, we provide top-tier customer support teams for growing companies, including: • Full-time agents • Full-time managers • Quality assurance managers • Reporting and analytics professionals We structure every client relationship around proven processes and guarantee performance that exceeds industry standards. With Adams BPO managing your support, your customer service will thrive—and you’ll be free to focus on what you do best: growing your business. We are also AI specialists, offering custom-built AI agents tailored to your company’s needs. Our AI solutions enhance efficiency, automate routine tasks, and deliver exceptional customer experiences. Personally, I thrive in building out workflow systems and support infrastructure. My specialties include: • Building customer support departments from the ground up • Automations, triggers, and rule creation • Workflow processes and view structures • Chatbot mapping and knowledge base linking • Multi-platform integrations • Reporting and analytics for all major CRMs Platform-Specific Skills: Zendesk • Agent Interface • Zendesk Talk, Chat, and Guide • Custom views, automations, and integrations HubSpot • Pipeline structure • Workflow automations • Sequences and integrations • CRM account linking Gorgias • Rules, macros, views, automations, and AI configuration • Multi-store Shopify and platform integrations I’m also bilingual (native English and fluent Spanish), and I genuinely love both people and the platforms I work with. I’d love the chance to speak with you about how I can help you scale, streamline, or strengthen your customer support operation.

Running a Shopify store is more than just selling products; it’s managing customers, fulfilling orders, and scaling without losing your mind. Need a reliable Shopify Customer Support Expert to handle your email, chat, and helpdesk? That’s where I come in. I help Shopify brands streamline operations, deliver exceptional customer service, and solve technical store issues without the chaos. Having built and managed e-commerce brand operations from the ground up, from product development to distribution, I understand firsthand that every customer interaction impacts your bottom line and brand reputation. As a Top-Rated Plus expert with 9+ years of hands-on Shopify experience, I work with fast-scaling eCommerce brands that need reliable execution, not guesswork. What I Help Shopify Brands With: 🛎 Customer Support & Helpdesk Management Full email communication & online chat support Ticketing system mastery (Gorgias, ReAmaze, HelpScout, Zendesk) Refunds, chargebacks, and dispute resolution SLA-driven, brand-aligned customer service KPI tracking & workflow optimization 📦 Product Listing & Store Operations Order processing, tracking, & ecommerce order fulfillment Bulk CSV uploads & admin management SEO-optimized titles & descriptions Image editing (Canva Pro) & backend operational support 🎨 Theme Customization & Troubleshooting Liquid edits & custom sections App conflict resolution & bug fixes UX improvements & performance-focused adjustments ⚙️ Shopify App Support & Technical Assistance App onboarding & configuration Integration troubleshooting & API-based issue diagnosis Technical documentation & dev-level investigation Why Brands Work With Me (Long-Term) ❓ 🏆 100% Job Success | Top Rated Plus 💬 Fast, structured, and empathetic communication 💡 Deep Shopify ecosystem knowledge (apps, UX, dev, support) 👩‍💻 A trained support team ready when scale is needed 🤝 Solutions-first mindset, not just ticket answering I don’t just "reply to tickets." I build customer service systems that protect your brand and improve buyer retention. Whether you need daily helpdesk management, a Shopify technical admin, app troubleshooting, or a reliable long-term support partner, I’m here to help you scale smoothly. Let’s turn your support operations into a competitive advantage. Send me a message and let’s discuss your store!