Hire the Best Brand Consultants in Pompano Beach, FL

CHIEF OPERATING OFFICER | FRACTIONAL COO | ENTERPRISE OPERATIONS EXECUTIVE Strategic Chief Operating Officer with over 36 years of experience leading enterprise-scale operations across multi-site, offshore, and fully remote environments. Proven ability to drive P/L performance, operational transformation, and customer experience improvements through Lean Six Sigma (DMAIC and Kaizen), AI-driven automation, and scalable process design. Recognized for aligning operations with business strategy to deliver measurable results in complex, regulated environments. CORE COMPETENCIES • Enterprise Operations Leadership • Multi-Site and Remote Team Management • Offshore Operations • Lean Six Sigma (DMAIC, Kaizen) • Process Optimization and Continuous Improvement • P/L Management • Budgeting and Financial Oversight • KPI Development and Analytics • AI and Technology Integration • CRM and Contact Center Systems • Change Management • Customer Experience (CSAT) • Regulatory Compliance • Crisis Management TECHNOLOGY and TOOLS Business Management and Collaboration: Microsoft Office, Google Workspace, Teams, Zoom, Slack, OneDrive Business Intelligence and Analytics: Power BI, DOMO, Lean Six Sigma, Excel CRM and Marketing: Salesforce (Admin), Hubspot, Zoho, Pipedrive, Mailchimp, Google Analytics Telephony and Contact Center: Five9, Nice, Vonage, Mitel, Cisco, Avaya, Allworx, Trixbox/Asterisk/Elastix AI and Automation: ChatGPT, Jotform AI Agent Builder, Zapier, AI chatbots Project and Process Management: Asana, Lucidchart, ClickUp, Microsoft Visio EXECUTIVE HIGHLIGHTS • Over 37 years of call center experience. • Over 30 years of call center management experience. • Over 28 years of operations management experience. • Over 18 years of experience working remote. • Over 17 years of experience coaching and developing remote staff in multiple locations. • Over 16 years of Human Resources management experience. • Over 12 years of law firm experience. • Over 8 years of Licensed Community Association Management experience. • Led global and distributed teams of up to 500 employees across multi-site, offshore, and fully remote environments. • Managed budgets ranging from $840K to $18.5M, improving P/L from loss to profitability within 90 days. • Applied Lean Six Sigma (DMAIC and Kaizen) to reduce AP cycle 50%, improve AR performance, and achieve over 90% task completion rates. • Increased CSAT by 25% and lead generation by 40% through AI-driven automation and process optimization. • Reduced blog production time by 40% through AI process optimization. • Reduced regulatory and third-party complaints from 23 to 1 within 90 days. • Migrated legacy systems to Salesforce and VoIP, saving $36K annually. • Improved client retention up to 73% across multiple programs. • Increased sale-to-bill to 99.5% success rate. • Publication - CLACK: The Hidden Cost of Tolerated Dysfunction. • xtensive understanding and hands-on application of regulatory guidelines relating to Credit Repair Organizations Act (CROA), Fair Credit Reporting Act (FCRA), Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA). • Awarded Patriot Award, Employer Support of the Guard and Reserve (ESGR) U.S. Defense Department Program. • Selected to attend President’s Club.

Driving Growth through Digital Marketing that Delivers Results I am a digital marketing expert with a proven track record of driving revenue growth across diverse industries, with a focus on SaaS, eCommerce, and startups. By combining marketing expertise with psychological insights from my background in consumer behavior, I craft data-driven campaigns that captivate your target audience and deliver tangible results. Core Services & Skills: • Email Marketing: Create, manage, and optimize email automation strategies to nurture leads and boost conversions. • PPC Expertise: Manage and optimize Google and Meta Ads to achieve business goals and maximize ROI. • SEO & Keyword Research: Conduct in-depth keyword research, optimize metadata, and implement on-page strategies to improve search rankings and drive organic traffic. • Brand Development & Messaging: Support rebranding efforts and craft messaging strategies for impactful communication. • Lead Generation & Nurturing: Develop strategies to convert Marketing Qualified Leads (MQLs) into Sales Qualified Leads (SQLs). • Sales Enablement: Design persuasive content and collateral to support sales teams and drive deal closures. • Integrated Campaign Management: Build data-driven campaigns across email, paid media, and social platforms. Marketing Tools Expertise: Proficient in Outreach.io, Groove, MailChimp, Constant Contact, HubSpot, Salesforce, Canva Pro, and more. Let’s collaborate to create tailored strategies that meet your business goals. I look forward to discussing how I can help your project succeed!

OBJECTIVE I am seeking a fulltime mid to upper level sales position with personal and professional growth opportunities where I may utilize my experience, progressive leadership, training capabilities, and salesmanship. I have demonstrated proficiency in securing customer loyalty, building new business in and around the brand(s) and developed strong relationships with both clients and all internal/external associates. I am a strong closer with good interpersonal abilities, success driven with solid verbal or written communication skills and possess a high degree of computer proficiency.