I build and run customer support and operations systems for businesses that need reliable execution, not just advice.
I have spent 30 years operating at the intersection of customer support, workflow automation, and business operations. I don't just clear your inbox; I build the practical infrastructure that allows your team to handle massive volume with fewer mistakes and less manual effort.
I focus on real-world execution rather than theory. Here is what that looks like in practice:
Recent Real-World Outcomes:
The 3,000-Ticket Backlog (Vestpark): Faced with a massive summer backlog, I didn't just type faster—I built a custom system integrating their parking software, invoice system, and Freshdesk. The system read incoming emails, cross-referenced the databases, and generated internal notes with pre-calculated balances and direct links. It turned a 15-minute manual investigation into a 10-second "check and send."
High-Volume Precision: Managing 200+ daily emails for a global brand, I built a custom workflow that pulled from 3 years of historical ticket data and product documentation. The result? Every customer inquiry was met with a 100% accurate, ready-to-send response based on actual company history.
Ground-Up Infrastructure: Designed and built their entire customer support system, escalation logic, and operational workflows from scratch.
How I Work ("Investigation-First" Workflows):
I design systems for environments where accuracy matters. My automation doesn't guess.
Safe Handling: I create escalation logic so complex edge cases (refunds, billing, customer disputes) are always flagged for manual human review.
Operational Control: I standardize how support teams respond, classify, and route issues. I build dashboards and internal tools so the right people can act quickly without digging through scattered platforms.
Multi-Client Experience: I understand how to adapt systems to different operational realities instead of forcing a generic, one-size-fits-all template.
Core Stack & Skills:
Platforms: Gorgias, Freshdesk, Zendesk, Shopify, WooCommerce.
Operations: Support automation, escalation handling, reporting systems, internal tooling.
Languages: Native Norwegian & Swedish, Fluent Danish & English.
Global Reach: Flawless, top-notch written support in any global language using advanced, localized translation workflows.
Let's Talk:
It costs you absolutely nothing to send me a message—but it might just save your support operations. Reach out today, and let me show you exactly how I can wow you and your customers.
Please feel free to check out my portfolio and reviews below to see my past client work, or reach out directly to get even more examples!
Swedish
Norwegian
Phone Support
Freshdesk
Danish
Dropshipping
Helpdesk
Customer Service
Shopify
Ecommerce
Shopify Dropshipping
Virtual Assistance
Gorgias
WooCommerce
Python
Vincent Gerard N.
Oslo, Norway
$60/hr
5.0
12 jobs
Practical professional with experience of driving privacy and related compliance implementation within B2C organisations. CIPP/E and AI Governance Professional qualifications.
I deliver
- persuasive communications to engage leadership teams in the process
- expert and pragmatic GDPR and AI compliance audits
- hands-on AI/privacy governance implementations within business critical products
- DPO-as-a-service
- data breach management
- remote and in-person training for AI and GDPR
- regular programme updates to keep everyone informed on progress and success.
I take a pragmatic, practical and hands-on approach to drive compliance projects forward with a mission to remove obstacles to business value and do so quickly and with high compliance quality.
Artificial Intelligence Ethics
AI Governance
GDPR
AI Compliance
GDPR Compliance Review
Cybersecurity Management
IT Compliance Audit
API Integration
Documentation
Compliance Testing
Compliance
Regulatory Compliance
Governance, Risk & Compliance Software
Governance, Risk Management & Compliance
ISO 27001
Lorraine M.
Oslo, Norway
$10/hr
5.0
1 jobs
Detail-oriented Virtual Assistant and Data Entry Specialist with a strong focus on accuracy, organization, and efficiency. I help businesses stay organized by managing administrative tasks, handling data with precision, and ensuring smooth day-to-day operations. Reliable, deadline-driven, and committed to delivering high-quality work.
Data Entry
Project Management
Virtual Assistance
Analytics
Digital Marketing
Aase Marie F.
Steinkjer, Norway
$20/hr
5.0
1 jobs
Hello,
I am a Norwegian customer service and administrative support professional with nearly 30 years of experience working with customer communication, customer advising, administration and relationship management.
Throughout my career, I have worked with customer support, email communication, administrative tasks, customer follow-up, marketing activities and maintaining strong customer relationships. I am known for being reliable, organized, professional and easy to work with.
I can help with:
• Customer Service
• Email Support
• Administrative Support
• Customer Follow-up
• Data Entry
• Customer Communication
• Norwegian Language Support
• Proofreading and Content Review
As a native Norwegian speaker, I can also assist businesses that need support for Norwegian customers and communication.
I am also a published author, which has further developed my communication and writing skills.
I take pride in delivering quality work, clear communication and dependable support.
I look forward to working with you.
Customer Service
Lala S.
Drobak, Norway
$15/hr
5.0
4 jobs
Greetings,
I am a proficient tutor offering lessons in English, Russian, and Lithuanian languages. Specializing in online instruction, I cater to children aged 7 and above, as well as adults, ensuring accessibility regardless of geographical location.
With a Bachelor's degree in Management and Business Administration from Vilnius University, with a specialization in Marketing, I bring academic rigor to my teaching practice. Moreover, my professional background includes six months of internship as a Marketing Advertisement Specialist at Dorea Educational Centre, where I expanded my skills in social media marketing.
My services encompass translation between English and Russian languages, as well as vice versa. Furthermore, I offer proofreading services for documents in either language. Whether it's an academic essay, a formal report, or an online communication, I ensure clarity and precision in written expression.
Additionally, I provide copywriting services tailored to individual needs. Crafting authentic and compelling content, I assist clients in articulating their brand narrative and establishing meaningful connections with their target audience.
Feel free to reach out, and let's embark on a journey of language learning and effective communication together.
Communications
English
Language Instruction
Child
Teaching
Organizational Plan
Vuong J.
Strommen, Norway
$23/hr
5.0
2 jobs
Native Vietnamese speaker with strong transcription and typing skills. Fluent in Norwegian after 9 years in Norway, with English at B1–B2 level.
Experienced in healthcare work (Sykehjem and Omsorgbolig), where I developed accuracy, documentation, and communication skills. Currently studying Social Education at OsloMet.
I offer reliable and high-quality Vietnamese transcription with attention to detail, clear formatting, and on-time delivery.
Communications
Customer Service
Technical Support
Server
Microsoft Excel
Document Format
Mathematics
Patient Care
Technical Documentation Management
Time Management
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