Hire the Best Communications Specialists in Tucson, AZ

With 25+ years of legal experience, including service as a U.S. Probation Officer, Juvenile Probation Officer, Courtroom Clerk, and Client Intake Specialist, I bring a rare combination of legal knowledge, client communication expertise, and operational problem-solving. My career has been built on interviewing, gathering accurate information, building rapport, and managing sensitive, high-stakes situations. I have interviewed hundreds of individuals facing crisis, trauma, mental health challenges, substance use issues, and emotionally charged legal matters—skills that translate naturally into exceptional legal client intake and qualification. Today, I specialize in legal client intake, plaintiff screening/qualification, client communication, and intake workflow optimization. My experience includes: • Screening and qualifying prospective clients • Conducting legal intake calls and gathering detailed case/client information • Scheduling consultations and managing follow-up • Client communication and relationship management • Supporting smooth handoff from first contact through case onboarding • Identifying intake bottlenecks, workflow breakdowns, and operational inefficiencies that impact client experience and staff productivity I have hands-on experience with: Plaintiff matters: nursing home negligence, wrongful death, personal injury intake exposure Estate / elder law: prospective client intake, consultation scheduling, client communication Legal operations support: case onboarding workflows, CRM management, legal data migration, process troubleshooting Technology experience includes: CRMs / Case Management: Clio Grow, Filevine, Litify, SmartAdvocate, Zoho, CasePeer, MyCase, internal government databases Court Systems: CM/ECF, PACER Communications: RingCentral, Teams, Zoom Productivity: Microsoft 365, Google Workspace, scheduling systems, reporting, database management What sets me apart is that I don’t just handle intake—I understand how legal workflows succeed or fail. If your firm needs an experienced legal professional who can communicate effectively with prospective clients, manage intake efficiently, and identify process improvements, I bring decades of proven legal experience.

Customer Support Specialist | Email, Chat, Text & Phone Support With over 15 years of experience in customer service, I have supported customers through email, live chat, text messaging, and phone support. My background includes e-commerce, drop shipping, fulfillment, administrative support, research, data entry, account management, and database management. I am passionate about building strong customer relationships, increasing customer engagement, and driving brand loyalty through exceptional service. I take pride in providing a white-glove customer experience and consistently delivering positive results. As a native English speaker, I possess strong verbal and written communication skills. I am detail-oriented, highly organized, a quick learner, and able to work independently while managing multiple priorities. Platforms and Software Experience Zendesk, Salesforce, Hubspot and Gorgias CRM platforms, Keap, Stripe, and Paypal payment processing, Shopify, Amazon Seller Central, eBay and WooCommerce, Shipstation and Ship Bob fulfillment platform, WordPress web contact management system, Google Workspace and Google Docs, Clickup and Trello Project Management, Facebook, YouTube and Instagram social media, GoTo Webinar, Zoom Meeting, Teams and Slack Chat. Professional Experience Independent Contractor, Upwork, Inc., March 2013 – Present Customer Support Specialist | Innerbody Vitamin & Health Products December 2025 – Present Assist customers with product inquiries, order management, account support, and issue resolution. Deliver professional and timely customer service while ensuring a positive customer experience. Virtual Assistant | Heritage Roofing June 2025 – November 2025 Answered phone calls and emails. Entered customer information and lead details. Forwarded qualified leads to the sales team. Maintained records and spreadsheets. Customer Support Specialist | Amazon & eCommerce December 2024 – June 2025 Assisted customers through email, chat, social media, and SMS. Resolved inquiries, processed orders, and ensured customer satisfaction. Virtual Assistant | SHB Movement August 2024 – November 2024 Managed customer support tickets and chatbot automation. Conducted internet research and lead follow-up. Supported client relations, data management, marketing, and sales initiatives. Email Customer Support Specialist | Physician Collaborators August 2023 – May 2025 Monitored and routed patient emails to physicians and medical staff. Maintained confidentiality and handled sensitive information appropriately. eCommerce Customer Support Specialist | inventr December 2022 – August 2023 Supported customers purchasing educational coding and electronics kits. Processed orders, refunds, cancellations, chargebacks, and account updates. Managed fulfillment records and customer databases. Customer Order Entry Specialist | Consolidated Communications March 2022 – Juky 2022 Processed customer orders and payments. Assisted with billing inquiries, cancellations, refunds, and account support. Customer Support Specialist | Hensley Laboratories, Inc. March 2017 – March 2022 Provided support through email, chat, text, and phone. Assisted with billing inquiries, account management, password resets, refunds, chargebacks, and order processing. Followed up with leads, supported sales efforts, and monitored webinars and social media engagement.

👋 Hi, I'm Aaron. I am a results-driven Google Ads Expert with 8 years experience, focusing on converting clicks into revenue for your business. 🔑 My expertise lies in SEO and PPC. My goal is to collaborate with you so we can get as many eyeballs on your business as possible through the power of the internet. 🏆 I am certified in Google Analytics, Google Ads, LinkedIn and Meta Ads. Certified by HubSpot in SEO. Expert in Google Tag Manager. $31M+ total ad spend managed. 📊 From local businesses to global eCommerce, I don’t just optimize for search engines—I optimize for people, using behavioral data and AI insights to improve your visibility, performance, and ROI. I have experience working for Google Partner agencies, as well as in-house for major brands. 𝗪𝗵𝗮𝘁 𝘆𝗼𝘂 𝗰𝗮𝗻 𝗲𝘅𝗽𝗲𝗰𝘁 𝗳𝗿𝗼𝗺 𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝗺𝗲: 🚀 Senior-Level Experience ⏰ On-Time Execution 💬 Clear, Prompt Communication 💪 Full Commitment to Each Project 🌟 High-Quality Delivery, Always 🎯 Performance-Driven Strategies 📋 Detail-Oriented Execution 💡 Forward-Thinking Creative Input 📊 Actionable Insights and KPIs 📈 Focus on Scalable and Sustainable Growth 🛎️ Ongoing Support and Optimization 𝗟𝗲𝘁'𝘀 𝗰𝗼𝗻𝗻𝗲𝗰𝘁 𝗮𝗻𝗱 𝗺𝗮𝘅𝗶𝗺𝗶𝘇𝗲 𝘆𝗼𝘂𝗿 𝗥𝗢𝗜 𝘁𝗼𝗴𝗲𝘁𝗵𝗲𝗿. 🔍 PPC / Paid Media Advertising + Google Ads, Meta, LinkedIn, YouTube + Keyword Research + Creating compelling ad copy + Campaign setup and management + Bid strategy + Google Tag Manager + Conversion tracking / Conversion Rate Optimization + Landing Page optimization + Competitor Analysis 🔍 Search Engine Optimization + Google Business Profiles (Local SEO, LSA) + Website SEO Audit (WordPress, Wix, Shopify, and more) + Google Analytics + Google Search Console + SEMrush and Moz + Website Optimization + Keyword Research + Competitor Analysis + Link building and citations + Copywriting These keywords help clients to find me: Google Ads Manager, Google Ads Specialist, Google Ads Expert, Pay Per Click Advertising, PPC Campaign Setup & Management, Google Analytics, Search Engine Marketing, Search Engine Optimization, SEO Keyword Research, Search Engine Optimization, Google Tag Manager, Social Media Marketing, Lead Generation, Marketing Strategy, Google Shopping, Google Merchant Center, Conversion Rate Optimization, Google Display Network, Google AdSense, Google Tag Manager, Conversion Tracking, Bidding Strategy, PPC ads, PPC Specialist, Google SEO, Google Analytics, GA4, Google Analytics Expert, Google Adwords, Google AdSense, Meta Ads, Facebook Ads, Instagram Ads, LinkedIn Ads, B2B Marketing, DTC, Social Media Marketing

Hebrew, Spanish & English | Native Speaker | Writer, Translator & Curriculum Developer I'm a native Hebrew speaker, fluent in English, Spanish, and Portuguese, with over twenty years of professional writing, translation, and language instruction across four countries. That breadth isn't incidental — it's what I bring to every project. My translation work spans literary texts, academic writing, audio transcripts, subtitles, and the occasional tombstone. My writing ranges from short-form content and blogs to full-length books, curriculum materials, and institutional communications. I know what register a text needs and how to hit it. As a Hebrew specialist, I'm one of a small number of native speakers working in this space on Upwork. I work across modern conversational, biblical, and liturgical registers — a range most Hebrew translators and editors cannot offer. If your project involves Hebrew in any form, that distinction matters. I've served as Communications Director for an international music society, developed university-level language curriculum from the ground up, and written for academic, commercial, and cultural audiences. If it involves language — in any of its forms — I'm probably the right person to talk to.

Administrative Assistant, Business Data Analyst | Excel Dashboard & Reporting Specialist Bachelor of Science in Business Administration 3+ years experience as an accounting assistant 5+ years experience in business financial reporting 8+ years experience in business administration