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Based in Houston, TX | Integrations Expert | ☁️ AWS Expert | 🛠️ MVP to Enterprise Systems | 🛡️ On-Time & On-Point | 💼 8+ Yrs Experience | 🤖 AI & Automation Specialist | Hey there! I’m Abelino Chinchilla, based in Houston, Texas. I specialize in building Gold quality integrations, scalable cloud infrastructure, and full-stack platforms that help businesses work smarter, move faster, and stay ahead. Whether you're a founder getting your MVP off the ground or an enterprise modernizing internal tools, I bring deep experience in AI/ML, AWS data pipelines, serverless automation, and product-ready backend systems. This isn’t just freelance work for me - this is what I do full-time, backed by years of building solutions that run in production, at scale. I’ve built systems that concurrently support 50,000+ users. 🧠 𝗪𝗵𝗮𝘁 𝗜 𝗗𝗼 • 𝗔𝗜 & 𝗠𝗮𝗰𝗵𝗶𝗻𝗲 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 I build intelligent systems that do more than automate—they think, adapt, and deliver. From custom LLM integrations to GPT-powered tools, I help businesses deploy AI that actually works. • 𝗔𝗪𝗦 𝗗𝗮𝘁𝗮 𝗔𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁𝘂𝗿𝗲 Serverless pipelines, real-time data sync, Step Functions, Glue jobs—you name it. I build clean, scalable, and maintainable architectures that stand the test of scale. • 𝗡𝗮𝘁𝘂𝗿𝗮𝗹 𝗟𝗮𝗻𝗴𝘂𝗮𝗴𝗲 𝗜𝗻𝘁𝗲𝗿𝗳𝗮𝗰𝗲𝘀 One of my favorite projects? A “Natural Language to SQL” engine that lets non-technical users query data like they’re chatting with a human. • 𝗙𝘂𝗹𝗹-𝗦𝘁𝗮𝗰𝗸 𝗪𝗲𝗯 & 𝗠𝗼𝗯𝗶𝗹𝗲 𝗔𝗽𝗽𝘀 React, Vue, Flutter frontends tied into Python/Node APIs, deployed on AWS. Clean UI, fast delivery, strong backend logic. • 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗔𝗱𝘃𝗶𝘀𝗼𝗿𝘆 & 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆 I don’t need hand-holding. I own outcomes, suggest better paths, and partner with you like it’s my own product on the line. 🧰 𝗧𝗲𝗰𝗵 𝗦𝘁𝗮𝗰𝗸 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀 𝗟𝗮𝗻𝗴𝘂𝗮𝗴𝗲𝘀: Python, Node.js, TypeScript 𝗙𝗿𝗮𝗺𝗲𝘄𝗼𝗿𝗸𝘀: Django, Flask, FastAPI, Express, NestJS 𝗔𝗜/𝗠𝗟 & 𝗟𝗟𝗠𝘀: OpenAI, Claude, AWS Bedrock, LangChain, NLP, RAG 𝗖𝗹𝗼𝘂𝗱 𝗜𝗻𝗳𝗿𝗮: AWS (Lambda, Glue, Step Functions, S3, Redshift), GCP, Terraform, Docker 𝗙𝗿𝗼𝗻𝘁𝗲𝗻𝗱/𝗠𝗼𝗯𝗶𝗹𝗲: React, Vue, Flutter 𝗘𝗧𝗟 & 𝗣𝗶𝗽𝗲𝗹𝗶𝗻𝗲𝘀: Apache Kafka, Airflow, Athena, Glue, Redshift 𝗧𝗲𝘀𝘁𝗶𝗻𝗴: PyTest, Jest, Cypress 𝗔𝗣𝗜𝘀 & 𝗥𝗲𝗮𝗹𝘁𝗶𝗺𝗲: REST, GraphQL, WebSockets, Swagger 🏭 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀 𝗜 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 • Healthcare & Medtech • FinTech & SaaS • Logistics & Real Estate • EdTech & Retail • Startups building AI-first products 💬 𝗪𝗵𝘆 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 𝗠𝗲? •✅ I take full ownership—no micromanagement needed. •🧠 I bring strategic thinking, not just code. •📦 I build systems that go from idea to deployment—fast. •🔁 I offer ongoing support and keep things simple. •🤝 I believe good business starts with good communication—and ends with on-time delivery that actually works. And here’s my personal policy: If I ever set the wrong expectation and can’t deliver… I’ll refund you! No questions asked. 𝗣.𝗦. If you're still reading, chances are we’re aligned. Let’s build something sharp, scalable, and actually useful.

Hey there! I'm Andrew, a Senior Software Engineer with 𝟏𝟐+ 𝐲𝐞𝐚𝐫𝐬 of experience shipping production apps at 𝐀𝐩𝐩𝐥𝐞, 𝐆𝐨𝐨𝐠𝐥𝐞, 𝐇𝐄𝐁, and 𝐔𝐒𝐀𝐀. Currently at Apple building agentic AI infrastructure. I bring big-tech quality to every project, whether you're a startup racing to launch or an enterprise that needs senior-level help. WHAT I DELIVER • Full-stack web and mobile applications from idea to deployment • Agentic AI systems, RAG pipelines, and intelligent automation • Conversational Voice AI pipelines, including real-time text-to-speech and custom voice cloning • Cloud infrastructure that scales without breaking the bank • Internal tools, admin systems, and APIs built for performance and reliability TRACK RECORD • Apple (current): Lead CLI engineer on Apple's Agentic Platform Team. Building the control plane for deploying and managing AI agents and MCP servers at scale using LangGraph, Ray, and Kubernetes • Voice AI Architecture: Built and deployed end-to-end audio pipelines integrating cloud APIs (ElevenLabs) and self-hosted open-source models for ultra-low-latency, high-fidelity voice synthesis • Apple (previous): Shipped a Vue.js admin system with OAuth 2.0, a Go/gRPC cloud backend, and an iOS app for internal marketing ops • Google: Refactored an open-source tool used across hundreds of offices, saving billions in lost productivity • USAA: Led the Savings Booster product that moved $160M+/year into member accounts. 2 years, zero major bugs • HEB: Architected a NestJS microservices platform on GCP and led a 5-dev team to deliver a supply chain negotiation tool CORE STRENGTH • I think like a product owner, not just a coder. Smart architecture decisions early so you don't pay for them later • Led teams of 5-10 devs and shipped on deadline at companies where failure isn't an option • Clear communicator. I flag problems early, keep you in the loop, and treat your project like my own TECH STACK • ai/agentic: LangGraph, Ray, Claude Code, MCP, RAG pipelines, TensorFlow, ElevenLabs, Audio AI / TTS, Datadog, Grafana • frontend: React, Angular, Vue, TypeScript, Swift (iOS) • backend: Node.js, Go, Java, Python, NestJS, GraphQL, gRPC • cloud/devops: AWS, GCP, Azure, EKS, Kubernetes, Docker, CI/CD, Ansible • data: PostgreSQL, MongoDB, Kafka, Firebase If you've got a project that needs senior-level engineering and someone who actually cares about the outcome, send me a message. I'd love to hear what you're building.

🚀 SENIOR FULL-STACK AUTOMATION ENGINEER — AI · CRM/ERP · DevOps I build production AI agents, automation workflows, and end-to-end integrations as ONE technical partner — instead of clients juggling 3-4 specialists who blame each other when systems break. Trusted across 20+ verticals since 2019. 📊 TRACK RECORD (6+ years on Upwork) ✅ $1M+ earnings · 462 projects ($2K → $500K range) · 16,635 hours logged ✅ 100% Job Success Score · Top Rated Plus ✅ 5,000+ workflows deployed · $5M+ saved · 100K+ hours of manual work eliminated ✅ AI agents in production handling 10,000+ calls/month ✅ Certified partners: Monday, Make, Vapi, Retell AI, Palantir Foundry ✅ Supported by Retailbox team (15K+ combined hours) for surge capacity ✅ Average response under 4 hours · US East Coast (West Palm Beach, FL) ✅ Available 10-30 hrs/week or full-time burst engagements 🏆 RECENT WINS (anonymized) • AI Copilot for $500M+ investment portal — Salesforce + SharePoint + RAG, 4-month build • Multi-tenant AI SaaS for elder care lead intelligence — scraping + AI scoring + dashboard • Healthcare wound care platform — HIPAA-compliant, mobile + EMR + AI transcription • Estate Planning AI Copilot — Claude + custom legal workflows for law firm • B2B Outbound System — Apollo + Clay + Smartlead + AI personalization, 1,000+ leads/week • ERP transformation — QuickBooks → Tryton migration, custom Python pipeline • AI Acquisition Engine — Multi-source enrichment + LLM scoring for B2B sales team 🌐 INDUSTRIES Home Services & Trades (HVAC · Plumbing · Electrical · Roofing · Solar · Pool · Painting) · Healthcare & Medical (Clinics · Pharmacy · Health Insurance · EMR · HIPAA) · Financial Services (Mortgage · Insurance · Investment · Crypto · Payments) · Manufacturing (Cabinet · Furniture · Steel · Civil Engineering) · Real Estate & Property · Marketing & Sales Agencies (GHL · HubSpot) · Construction & Contractors · Legal & Compliance · Retail & E-commerce (Shopify · Amazon · WooCommerce) · SaaS & Tech Startups · Telecom · Trucking · and more. 🤖 WHAT I DELIVER AI Engineering • Custom AI agents (Claude, GPT, Gemini) with tool calling • MCP server development for enterprise systems • RAG with vector databases (Pinecone, Weaviate, Qdrant, pgvector) • LangChain, LangGraph, CrewAI orchestration • I use Claude Code, Cursor, Codex daily — ship 5× faster Workflow Automation • n8n, Zapier, Make, Windmill, Power Automate • Custom Python/Node replacing fragile no-code chains • ETL pipelines (CRM ↔ data warehouse, AI training data, ERP migrations) • Event-driven systems, drip campaigns, scheduled reports CRM/ERP Integration & Architecture • HubSpot, Salesforce, Zoho, Monday, Pipedrive, Dynamics 365, GHL, Close CRM • NetSuite, Odoo, QuickBooks, Xero, Stripe • Field service — ServiceTitan, Jobber, Housecall Pro • Healthcare — eClinicalWorks, FHIR, HL7 • Multi-system architectures (5+ platforms unified) Full-Stack Development • React, Next.js, Node.js, Python, FastAPI, Django • Mobile — React Native, native iOS/Android • AI dashboards, admin panels, internal tools • PostgreSQL, MongoDB, Redis DevOps & Cloud • AWS, GCP, Azure · Docker, Kubernetes, CI/CD • Production monitoring, observability, security • HIPAA / SOC2 / PCI-aware integrations Voice AI — Vapi, Retell AI, Bland AI, Twilio (when use case fits) 🎯 COMMON ASKS • Claude/GPT integration into your app or CRM • AI SDR that books meetings (Apollo + Clay + Smartlead + Claude) • RAG chatbot trained on your company data • CRM automation with AI lead scoring (HubSpot/SF/Zoho/GHL) • Field service workflow (ServiceTitan/Jobber + AI) • Internal AI dashboard for ops team (Retool/custom) • Migrate Zapier/Make spaghetti to maintainable code • AI-powered mobile MVP (React Native + Claude) • Voice AI receptionist (Vapi or Retell + CRM sync) • ETL pipeline (QuickBooks/NetSuite ↔ data warehouse) • Custom MCP server for your team's Claude 🎯 IDEAL FIT I serve all sizes: • SMB ($1K-$10K) — small but specific automation that pays back fast • Mid-market ($10K-$100K) — multi-month engagements, multi-system builds • Enterprise ($100K-$500K+) — strategic platform builds, AI-native systems Engagement models: • $2K-$15K fixed scope (1-6 weeks) • $50K+ for AI/full-stack platform builds • $95-125/hr fractional (10-30 hrs/week, weekly Slack sprints) • Long-term Tech Support retainers 💼 HOW I WORK Week 1 — discovery + architecture · Week 2-N — weekly build sprints with daily Slack · Final week — production deploy with docs, tests, handoff. You own the code (zero agency lock-in). Available for ongoing maintenance OR clean handoff to your in-house team. 💬 NEXT STEP Send a 2-3 sentence brief: what you're building, your current stack, and the specific problem you want solved. Loom walkthroughs, existing repos, and architecture diagrams welcome.

Zendesk administrator and developer with 13+ years building and optimizing support systems. Former Customer Support Manager at Upwork where I led executive escalations, quality improvement, and client support teams — I've been on both sides of these systems, which is why the ones I build actually work for agents and managers alike. My expertise lies in translating existing process documentation into "Zendesk Speak" to design and implement efficient systems prioritizing simplicity. My extensive experience with Zendesk business rules, automations, and APIs allows me to design creative but intuitive solutions that can be managed by your teams after training. In addition to the technical aspects, I bring a deep understanding of customer support content creation, enabling me to create macros and help articles that align with your brand's voice while effectively addressing issues and deflecting unnecessary contacts. With a proven track record of successful Zendesk implementations and a commitment to delivering tailored solutions, I am well-equipped to optimize your customer support operations, streamline workflows, and enhance the overall customer experience - Full Zendesk implementations and optimizations across all products - Support, Voice, Knowledge, Explore, Chat, Messaging, Essential AI and Advanced AI, WFM - API integrations with Salesforce, Zoho, Shopify, and custom platforms - Workflow automation and business rule design - triggers, automations, macros, SLA configuration, queues, webhooks - Custom sidebar app development using the Zendesk Apps Framework (React) - Help Center builds, audits, and AI readiness assessments - Explore dashboards and KPI frameworks

With over 10 years in software engineering, data integration, business intelligence, ETL/ELT, and API development, I offer the expertise to deliver your project with precision, speed, and within budget. I am passionate about automation and business intelligence, with a commitment to providing highly responsive, reliable, and efficient results. I have over 6 years of experience in NetSuite and NSPB/PBCS Administration and development and have produced countless integrations and customizations in the NetSuite realm. My primary tools for BI are Power BI, SQL Server Reporting Services, and Klipfolio, though I am experienced with a variety of platforms and databases. I’m proficient in NodeJS (JavaScript), Python, Java, HTML, and .NET (C#), yet adaptable and ready to develop in any language to meet project needs. I have worked with many lowcode/nocode platforms including n8n, Zapier, and Make.com. Within these platforms I have created solutions that not only integrate with various systems, but have also utilized AI in my workflows for analysis, decision making, and other workflow needs. I’ve integrated data from a wide array of applications and ERP systems, providing robust solutions tailored to business requirements. Let’s work together to make your data-driven projects seamless and successful. Below are some of the software systems and applications I have worked with: • Oracle NetSuite • SAP ByDesign • Tyler Munis • Oracle PBCS/NSPB • SalesForce • Shopify • Amazon Seller • Amazon Vendor • Paycom • myAvatar EHR • Inform CAD • Inform RMS • Inform Jail • EnRoute CAD • EnRoute RMS • Xerox FireHouse • CSDC Judicial Enforcement Management Systems (JEMS) • Trakit • LaserFiche • Smartsheet • SharePoint • Qualys

I have over 15 years of experience bringing projects from concept to production — covering manufacturing automation, IT systems, compliance readiness, and custom software development. My career started with manufacturing, robotics, CNC automation and has grown to include app development, MSP service delivery, and GRC audit readiness. This mix lets me move easily between physical systems, digital workflows, and compliance frameworks — building solutions that work on the factory floor, inside IT environments, and in front of auditors. GRC & Audit Readiness • SOC 2 Type 1 & Type 2 prep • ISO 27001 implementation • CMMC readiness for DoD suppliers • NIST 800-171 / 800-53 gap assessments • Risk registers, policies, and evidence tracking systems MSP & IT Services • Microsoft 365 & Azure administration • Identity and access management (MFA, conditional access, Defender) • IT service workflows, ticketing, and monitoring • Project management and client-facing documentation Engineering & Automation Expertise • DFM for injection molded products • Injection mold design and product development • CNC programming (lathe, mill, Swiss) • Robotics integration (Fanuc, ABB, collaborative robots) • Automated cell design, production, commissioning • Conveyor & material handling systems App & Software Development • Web apps: PHP, React, Node.js, Tailwind, APIs • Desktop apps: Python, Streamlit, Electron.js • Mobile apps: React Native, Expo, Android/iOS builds • Workflow automation: Power Automate, Excel Online, SharePoint • Data & reporting: Power BI, dashboards, quoting/ROI calculators Typical Projects I Deliver • SOC 2 readiness roadmaps and evidence trackers • End-to-end order & incident management systems (PHP + Excel Online + Power Automate) • Risk registers and policy templates tailored to NIST/ISO • Quoting calculators (Excel/Python/Streamlit) with automated PDF output • Mobile apps for workforce reporting, tracking, and task management • Shop floor dashboards linking CNC / robotics data into KPIs • Custom API integrations to connect CRMs, ERPs, and production systems If you’re looking for someone who understands engineering, IT, and compliance, I can deliver practical, scalable solutions that combine automation depth with modern app development and GRC audit readiness. Let’s talk about your project, whether you need audit prep, MSP support, automation, or application development.