Hire the Best Information Architects in North Carolina

I am an IT generalist and a Google Professional Cloud Architect, with an extensive background in information technology, including fifteen years of experience in systems, network, and security administration, along with a proven track record of successfully managing IT teams and projects. In my previous role as a manager and senior engineer at an MSP, I played a pivotal role in the company's remarkable growth from a $200,000 enterprise to a $2.2 million dollar company in just six years. During my tenure, I not only managed the day-to-day technical operations but also spearheaded critical initiatives such as relocating IT systems to colocation facilities and designing fully redundant networks, saving our largest clients tens of thousands of dollars in downtime-related losses. My ability to handle heavy workloads and multitask effectively allowed me to thrive in this dynamic environment. I also take pride in my strong communication skills, which enable me to bridge the gap between technical complexities and clear, personable interactions with both clients and team members. Additionally, I bring to the table a wealth of technical expertise, including proficiency in VMWare, network infrastructure, automation, scripting, cloud computing (AWS, GCP, Azure), and a deep understanding of security and compliance requirements(ITAR/NIST/DFARS), especially for government contracts. I have also led projects involving Kubernetes and have experience with IT policy generation, disaster recovery planning, and business continuity planning. Having owned and operated my own IT consulting company, I am no stranger to entrepreneurship and understand the importance of technical innovation and efficiency, as well as security and compliance. I have a strong commitment to staying up-to-date with the latest industry trends and technologies to ensure that I can provide the best solutions for my clients.

EXPERTISE & COMPETENCIES • Convert content between various authoring tools for both online and print presentations. • Control the appearance of online content format and layout using CSS. • Control the appearance of print/PDF content format and layout using applicable tools. • Create templates in various software applications and online tools (e.g., Word, MadCap Flare, FrameMaker, Acrobat, RoboHelp, Google Docs, Confluence, and Zendesk). • Analyze content and restructure it to provide a more cohesive flow and presentation. • Transform complex information into friendly and understandable content. • Create short walk-through videos for help and knowledge articles. • Create online training modules in HTML/CSS. I have 25+ years of experience in technical writing, information architecture, content conversion, and online/print layout and design. Technical writing expertise: Crafting and editing content for software, hardware, and online content across diverse industries. Information architecture expertise: Reviewing complex and disorganized information and rearchitecting it to provide a more logical and understandable flow. Content conversion expertise: Transferring content from one format or authoring tool to another. Most often this involves configuring and creating templates in the tool in which the content is to be converted, such as converting from Microsoft Word or PDF to the MadCap Flare authoring tool for online and various print output deliveries. Layout and design expertise: Creating templates in the tool in which content is to be entered or transitioned/converted. In the case of online, this usually involves CSS coding for the formatting of the content and the layout of the web or site design. Competencies: A foundational understanding of usability, experience in developing training materials for print and online delivery, proficiency in various standards and style guides, and the ability to work within an Agile environment. Please feel free to contact me via an Upwork message, for more details about any skill that interests you.

I'm an IT and AI professional specializing in Information Security, Compliance, and AI Implementation. My expertise spans operations management, corporate banking, logistics, and tech startups, allowing me to deliver tailored solutions that align with organizational objectives and regulatory requirements. I'm committed to clear communication and delivering measurable results. Whether you need to improve your cybersecurity, streamline compliance processes, or leverage AI for growth, I can help. Let's discuss how my skills can drive your business forward. Key Skills and Tools: • Information Security: Access control management, entitlement reviews • Cloud Platforms: Microsoft Azure, Google Cloud, AWS • AI and Machine Learning: Microsoft Copilot, custom AI solution development • Data Management: SQL, Excel, Pegasus • Communication: Microsoft Teams, Symphony • Compliance: GDPR, CCPA, ISO, SOC, SOX, DOT, OSHA, FMCSA regulations • Business Intelligence: Power BI, custom dashboard creation • Project Management: Scrum Master Certification, Agile methodologies, SDLC, Change Management Areas of Expertise: • Cybersecurity Enhancement and Access Control: Implement advanced threat detection systems and multi-factor authentication protocols. • Regulatory Compliance Framework Development: Design and implement compliance monitoring tools and conduct regular compliance audits. • AI Integration for Business Process Optimization: Automate routine tasks using AI-driven solutions and enhance decision-making with predictive analytics. • Cloud Security Implementation and Management: Secure cloud infrastructure with encryption and firewalls, and monitor and manage cloud access. • Data Governance and Integration: Establish data quality standards and integrate disparate data sources for unified insights. • Business Analysis and Reporting: Develop customized business intelligence dashboards and perform in-depth market and competitive analysis. • Customer Relationship Management (CRM) Optimization: Implement CRM systems to enhance customer interactions and analyze customer data to improve service delivery. • IT Infrastructure Modernization: Upgrade legacy systems to modern, scalable solutions and implement virtualization technologies. • Employee Training and Development Programs: Conduct workshops on emerging technologies and develop e-learning modules for continuous skill enhancement.