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I specialize in VoIP solutions with a focus on RingCentral (EX & CX) and Zoom (Phone & CC) project implementation and ongoing support. As a subject matter expert in the field, I work with businesses of all sizes to streamline communication systems, resolve complex technical challenges, and deliver seamless transitions to cloud-based telephony. Here's what you can expect when working with me: Deep Roots in VoIP: I'm not just certified; I'm passionate about what I do. With experience in RingCentral, Avaya, Zoom and Vonage, I'm well-versed in the intricacies of these platforms both in its UCaaS and CCaaS versions. Your Time Matters: I understand that every second counts in your business. That's why you can rely on me for prompt responses and effective solutions. Who I Serve: From small startups to large enterprises, I've had the privilege of assisting businesses of all sizes. My expertise spans various industries, including law firms, universities, fitness, and finance, to name a few. Here is a list of the most common tasks I perform within a VoIP platform: Call queues / Auto Attendant - IVR Call Forwarding / Call Routing Voicemail Setup / Custom Answering Rules Porting / User setup / Limited extensions SMS Automation** (10DLC) Multi Site Call logging expert / Audit trail Announcement / Audio greetings - Voice over Desk Phone Provisioning I'm here, ready to be your partner in enhancing your communication systems. Reach out to me here on Upwork and let's start a conversation, looking forward to understanding your unique needs and finding the perfect solution for you!

With 10+ years in network infrastructure and security, I help businesses resolve the issues that stop daily operations: failed VPNs, blocked firewall traffic, unstable branches, cloud connectivity and VoIP/SIP problems. My focus is simple: find the actual root cause, restore services with minimum disruption, and avoid risky trial-and-error changes on a live network. I have supported enterprise, government, data centre and multi-site business networks using Fortinet, Cisco and other leading firewall platforms, with hybrid connectivity across AWS, Microsoft Azure and Google Cloud. My "Zero-Risk" Methodology Many engineers rely on "guess and check" troubleshooting. I don't. I never make blind changes on a live production network. Before altering your setup, I map your current design, analyze your routing, and review firewall policies. I always pull backups, engineer a rollback plan, and execute controlled, fully documented changes. My goal is permanent stability, not temporary patches. Core Expertise & Outcomes Delivered: Firewall & Threat Management: FortiGate, Cisco, UniFi, and MikroTik. (Comprehensive policy audits, legacy rule cleanup, and strict hardening). Complex VPN Troubleshooting: Site-to-Site, Remote-Access, IPsec, and SSL VPNs. If your tunnel is unstable or failing, I will stabilize it. Cloud & Hybrid Infrastructure: AWS (VPC, Security Groups), Microsoft Azure (VNet, VPN Gateway, NSG), and Google Cloud. I build secure, seamless office-to-cloud and cloud-to-cloud bridges. VoIP/SIP Optimization: Resolving SIP registration failures, NAT traversal bugs, one-way audio, and call drops using precise QoS, Voice VLANs, and Cisco CUBE support. Advanced Routing & Switching: SD-WAN deployments, dual-ISP failover, VLANs, and comprehensive LAN/WAN/Wi-Fi troubleshooting. How We Can Partner: Emergency Troubleshooting: Rapid isolation and resolution of critical connectivity, routing, or security failures affecting your users. Network Health & Security Audits: Deep-dive reviews to identify vulnerabilities, clean up messy configurations, and provide actionable security roadmaps. Infrastructure Setups & Migrations: End-to-end planning for new branch offices, secure remote work environments, and physical security networks (CCTV/Biometrics). Retained Network Support: Dependable, on-demand escalation support for internal IT teams, MSPs, software companies, and business owners. My core technical experience includes: • FortiGate configuration, migration and troubleshooting • Cisco routers, switches, Firewall, Firepower, Voice Gateway and CUBE • Fortigate, Fortinet, Mikrotik, • IPsec, SSL and remote-access VPNs • Site-to-site VPN and multi-site connectivity • SD-WAN, dual-ISP failover and policy-based routing • VLANs, routing, NAT, DHCP, DNS and LAN/WAN troubleshooting • Firewall policy review, cleanup and security hardening • Wi-Fi, office connectivity and branch network support • AWS VPC, routing, security groups, VPN and hybrid access • Azure VNet, NSG, VPN Gateway, peering and hybrid connectivity • Google Cloud VPC, firewall rules, VPN and network access • SIP, NAT traversal, RTP, one-way audio and call-drop issues • Voice VLANs, QoS and firewall policies for voice traffic • Network diagrams, documentation and handover notes Where access permits, I take a backup, confirm the rollback plan, make controlled changes, test the traffic flow and document the result. This is especially important on production firewalls, remote branches, VPN tunnels and voice networks, where one quick change can affect another service. Let’s Secure Your Network Whether you need a one-time emergency fix, a comprehensive security audit, or ongoing support, I am here to help. Please share: Your primary firewall/hardware vendor and model. The exact issue or project scope (and any recent changes made). The number of sites or users affected. Once I understand your exact setup and the business impact, I will provide a clear, safe plan of action to get your network running flawlessly.

LiveKit, WebRTC, SIP/VoIP, Electron, AI, video, audio, real-time software development at scale. 600M+ AI call minutes a month (Nucleus). $10M+ ARR EdTech (BrainCert). Enterprise VMS surveillance for 50,000 users (VALT). 𝗙𝗿𝗲𝗲 𝗣𝗥𝗗 𝗳𝗼𝗿 𝗻𝗲𝘄 𝗽𝗿𝗼𝗷𝗲𝗰𝘁𝘀, 𝗳𝗿𝗲𝗲 𝗰𝗼𝗱𝗲 𝗿𝗲𝘃𝗶𝗲𝘄 𝘄𝗶𝘁𝗵 𝗶𝘀𝘀𝘂𝗲 𝗿𝗼𝗼𝘁𝘀 𝗼𝗿 ~𝟱𝟬𝗵 𝘁𝗿𝗶𝗮𝗹 - 𝗳𝗼𝗿 𝗲𝘅𝗶𝘀𝘁𝗶𝗻𝗴 𝗼𝗻𝗲𝘀. I'm the CEO of Fora Soft, and personally architect every project. You get an owner accountable for delivery and senior judgment from day one, not a junior learning WebRTC on your budget. ⚠️ DM or invite me - I respond within 2 hours. WHAT I'VE BUILT (selected): → SpeedSpace (LiveKit) - remote video production on LiveKit, WebRTC, and FFmpeg. Makes content for Netflix, HBO, and Electronic Arts. Shown at Paris Fashion Week. → Nucleus .com (SIP/VoIP) - WebRTC and SIP business phone system for the Canadian telecom Fibernetics. 600M+ call minutes a month, 5,000+ businesses, AI voice agents, SOC II, HIPAA. → FRP.live (Electron) - desktop and AI music platform. 720,000+ licensed tracks from Sony, Universal, and Virgin. Used by 12,000+ DJs. → VocalViews .com (WebRTC) - research platform with 1M+ participants, used by Samsung, McDonald's, Google, Netflix, TikTok, Adobe. → Tyxit .com (Electron, audio) - Electron desktop app for sub-30ms live music. Performed at the Montreux Jazz Festival. $1.3M raised, partnered with Karmine Corp. → VALT ipivs .com (Wowza, WebRTC) - video recording, streaming, surveillance SaaS platform. 770+ US organizations, 2,500 IP cameras, 50K+ users. From $1M revenue in the launch year to $9.7M now. 12 years’ partnership. → Live Eye (Electron) - AI retail surveillance. 10K+ locations, $5M+ fraud prevented. → BrainCert .com - the first HTML5 + WebRTC virtual classroom. 100K+ customers, 500M+ classroom mins. → Sprii - €365M+ in live commerce sales. 72K+ live events. → StreamLayer - interactive sports overlays, $14.1M raised. NBC, CBS, Red Bull, Chelsea FC. PROBLEMS I SOLVE (with proof from real projects): • When third-party SaaS gets too expensive at scale: replaced GoogleDocs, Zoom and Discord with a custom LiveKit platform, 2,000 students in one live class (Scholarly: 15,000+ users) • Sub-30ms latency for live music (Tyxit, Electron app: Montreux Jazz) • SIP/VoIP calling at scale: WebRTC-to-SIP bridges, FreeSWITCH, Telnyx (Nucleus, 5K+ businesses) • AI surveillance on Electron desktop apps: $5M+ fraud prevented across 10K+ locations (Live Eye) • AI voice agents processing 600M+ call min/mo (Nucleus) • Secure video conferencing at enterprise scale: up to 500 participants, AES-256 (iMind: used by PwC and national telecoms) • Computer vision: 99.5% face recognition, 500K+ plates/day (Mindbox .ai) • Live commerce at €365M+ sales (Sprii: 72K+ events, 3K+ brands) • Sports tech: Premier League (Vokalo), NBC/CBS/Red Bull (StreamLayer, $14.1M raised) SPEC-FIRST AGENTIC AI: I work spec-first, not vibe-first. As CEO and architect, I write the full spec and architecture before any code. Then my senior team drives AI agents against strict guardrails to build production-grade systems. You get AI speed with the stability of a senior team. TECH I WORK WITH DAILY: ◆ Real-time, video, and audio: WebRTC, LiveKit, MediaSoup, MOQ, Ant, Kurento, Janus, Jitsi, Agora, FFmpeg, GStreamer, Wowza, HLS/DASH, RTMP/RTSP ◆ VoIP and telecom: SIP, FreeSWITCH, Telnyx, Twilio, Vonage ◆ Backend: Node.js, NestJS, Python, Go, PHP, PostgreSQL, MySQL, MongoDB, Redis ◆ Frontend and desktop: Electron, React, Next.js, Vue, Angular, JavaScript, TypeScript ◆ AI/ML: OpenAI API, Whisper, Deepgram, Speechmatics, Amazon Polly, TensorFlow, PyTorch, OpenCV ◆ Mobile: React Native, Flutter, Swift, Kotlin ◆ Infra: AWS, GCP, Azure, Docker, Kubernetes, CI/CD WHO I HELP: • Startups building their first video MVP • Scale-ups hitting WebRTC performance walls • Enterprises needing HIPAA/SOC2 video HOW I WORK: 1. 30-min call – assess your project honestly (including if we're NOT the right fit) 2. Written architecture + estimate within 24 hours 3. Dedicated team assigned within 1 week 4. I stay involved throughout – architecture reviews, tech decisions, escalations WAYS TO ENGAGE: build from scratch, drop in on the hard WebRTC/LiveKit/SIP/Electron modules, or rescue a stalled build. WHY FORA SOFT: 100% JSS, $10M+ earned, 925 jobs, 403K+ hours, 400+ clients across 17+ countries, 20 years in video, audio, and real-time software, Top WebRTC Developer 2022 and Top Telecom Developer 2024, 1 of 400 developers passes our internal selection. CLIENT FEEDBACK: "We've been working together for 10 years and continue. Fora Soft planned and built our entire video SaaS from scratch across web, iOS and Android." - Dustin, CTO @ VALT (50k users, 770 organizations, 2,500 IP cameras) ⚠️ Press Invite or message me. I'll send back a PRD, architecture, and an estimate within 24 hours.

🚀 WebRTC Developer | LiveKit Expert | VoIP & SIP Engineer | Real-Time Video Streaming I design and build scalable real-time communication systems — from ultra-low-latency WebRTC video platforms and LiveKit applications to enterprise VoIP, SIP, Twilio, and PBX solutions. If you need a video conferencing platform, interactive live streaming system, telehealth solution, remote monitoring platform, AI video application, or custom telephony infrastructure, I can architect and deliver the complete system end-to-end. I specialize in building reliable real-time platforms that support thousands of concurrent users while reducing infrastructure costs through efficient media architecture. 🔹 WebRTC & Real-Time Video Development ✅ Custom WebRTC applications (1-to-1 calls, group calls, conferencing, broadcasting) ✅ LiveKit development: rooms, data channels, server-side plugins, custom integrations ✅ SFU/MCU architectures using LiveKit, Janus, and mediasoup ✅ Ultra-low-latency live streaming with WebRTC, SRT, RTMP, LL-HLS, and Media over QUIC ✅ Video processing pipelines with FFmpeg and GStreamer ✅ Adaptive bitrate streaming, congestion control, and media optimization ✅ OBS Studio integration and hardware encoding workflows Use cases: • Video conferencing platforms • Telemedicine and remote healthcare • Interactive live events • Sports streaming platforms • Remote inspection and monitoring • Industrial IoT and teleoperation systems 🔹 VoIP, SIP & Cloud Telephony Engineering ✅ SIP trunking and VoIP infrastructure ✅ Twilio Programmable Voice integrations ✅ WebRTC-to-SIP/PSTN gateways ✅ 3CX, Asterisk, FreeSWITCH, and Kamailio deployments ✅ IVR systems, call routing, recording, and monitoring ✅ Secure communications using TLS/SRTP ✅ PBX migration and enterprise telephony solutions I help companies build and modernize: • Call centers • Customer support platforms • Business phone systems • Browser-based calling applications • Automated voice workflows 🔹 AI & Computer Vision Integration ✅ Real-time object detection with YOLO + OpenCV on edge devices ✅ Pose estimation with MediaPipe for biomechanical and sports analysis ✅ Video processing pipelines with FFmpeg and GStreamer ✅ Twilio AI voice agents with ElevenLabs for automated workflows 🔹 Technology Stack Languages: C++, Go, Rust, Python, TypeScript, Node.js Real-Time Media: WebRTC, LiveKit, Janus, mediasoup, FFmpeg, GStreamer, OBS Studio Streaming Protocols: SIP, RTP/RTCP, SRT, RTMP, LL-HLS, WebTransport, MoQ VoIP Platforms: Twilio, 3CX, Asterisk, FreeSWITCH, Kamailio Cloud & Infrastructure: AWS, GCP, Docker, Kubernetes, Redis, PostgreSQL, Prometheus, Grafana, CI/CD 🔹 My Development Approach 1. Architecture review and requirements analysis 2. Real-time system design 3. Prototype and performance testing 4. Production deployment and monitoring 5. Documentation and knowledge transfer I focus on building systems that are: ✅ Low latency ✅ Scalable ✅ Secure ✅ Observable ✅ Cost efficient 🔹 Why Clients Hire Me ⭐ Deep expertise in WebRTC, LiveKit, VoIP, and real-time media systems ⭐ Experience designing complete video + voice architectures ⭐ Ability to work from prototype to production deployment ⭐ Strong C++ media engineering background ⭐ Focus on performance, reliability, and long-term maintainability Available for: • WebRTC development • LiveKit projects • Video streaming platforms • VoIP/SIP integrations • Telephony architecture • Real-time system consulting Click "Message" or "Hire" button and send me your project details. I’ll help you design the right architecture.

I help startups, media companies, and enterprises build 𝐕𝐢𝐝𝐞𝐨 𝐒𝐭𝐫𝐞𝐚𝐦𝐢𝐧𝐠, 𝐎𝐓𝐓, 𝐈𝐏𝐓𝐕, 𝐒𝐦𝐚𝐫𝐭 𝐓𝐕, 𝐚𝐧𝐝 𝐫𝐞𝐚𝐥-𝐭𝐢𝐦𝐞 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 that deliver seamless viewing experiences across web, mobile, and connected TV devices. Whether you're launching a live streaming platform, Video-on-Demand (VOD) service, Smart TV application, or integrating real-time chat and messaging, I develop scalable, production-ready solutions optimized for performance, low latency, and reliability. 𝗪𝗵𝗮𝘁 𝗜 𝗗𝗲𝗹𝗶𝘃𝗲𝗿 ➙ 𝐕𝐢𝐝𝐞𝐨 𝐒𝐭𝐫𝐞𝐚𝐦𝐢𝐧𝐠 & 𝐎𝐓𝐓 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 • OTT Platform Development • IPTV Application Development • Live Streaming & Video-on-Demand (VOD) • Adaptive Bitrate Streaming (HLS & MPEG-DASH) • FFmpeg Video Processing & Transcoding • RTMP Streaming & Media Pipeline Development • CDN Integration & Video Delivery Optimization • Real-Time Communication ➙ 𝐖𝐞𝐛𝐑𝐓𝐂 𝐀𝐮𝐝𝐢𝐨 & 𝐕𝐢𝐝𝐞𝐨 𝐂𝐚𝐥𝐥𝐢𝐧𝐠 • WebSocket Real-Time Applications • Stream Chat Integration • Twilio Voice, Video & SMS • A2P Messaging Solutions • SMS Integration • Real-Time Notifications & Messaging Systems • Smart TV & Connected TV Apps ➙ 𝐀𝐩𝐩𝐥𝐞 𝐓𝐕 (𝐭𝐯𝐎𝐒) 𝐀𝐩𝐩 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 • Roku TV Channel Development • Samsung Tizen TV Applications • Android TV Applications • Cross-Platform Smart TV Apps • Connected TV (CTV) Solutions • OTT TV Applications • Backend & Platform Development ➙ 𝐒𝐭𝐫𝐞𝐚𝐦𝐢𝐧𝐠 𝐀𝐏𝐈𝐬 & 𝐌𝐞𝐝𝐢𝐚 𝐒𝐞𝐫𝐯𝐞𝐫𝐬 • REST APIs & Webhooks • Cloud-Native Architecture • CDN & Third-Party Integrations • Authentication & Subscription Management • Analytics & Content Management Systems 𝗧𝗲𝗰𝗵 𝗦𝘁𝗮𝗰𝗸 WebRTC • WebSocket • FFmpeg • Twilio • Stream Chat • HLS • MPEG-DASH • RTMP • IPTV • OTT • Apple TV • tvOS • Roku TV • Samsung Tizen • Android TV • Node.js • React • Next.js • React Native • Flutter • AWS • Docker • PostgreSQL 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀 Media & Entertainment | Digital Media | Sports Streaming | Live Events | Education | Healthcare | Enterprise Communication | SaaS 𝗪𝗵𝘆 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 𝗠𝗲 • Expertise in Video Streaming, OTT, IPTV, and Smart TV application development • Strong experience building WebRTC, WebSocket, and real-time communication platforms • Scalable architectures designed for high availability, low latency, and seamless user experiences • End-to-end development from streaming infrastructure and backend APIs to web, mobile, and TV applications • Clean, maintainable, and production-ready solutions tailored to your business goals If you're looking to build a 𝐕𝐢𝐝𝐞𝐨 𝐒𝐭𝐫𝐞𝐚𝐦𝐢𝐧𝐠 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦, 𝐎𝐓𝐓 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦, 𝐈𝐏𝐓𝐕 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧, 𝐒𝐦𝐚𝐫𝐭 𝐓𝐕 𝐚𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧, 𝐀𝐩𝐩𝐥𝐞 𝐓𝐕 𝐚𝐩𝐩, 𝐑𝐨𝐤𝐮 𝐓𝐕 𝐜𝐡𝐚𝐧𝐧𝐞𝐥, 𝐒𝐚𝐦𝐬𝐮𝐧𝐠 𝐓𝐢𝐳𝐞𝐧 𝐚𝐩𝐩, 𝐀𝐧𝐝𝐫𝐨𝐢𝐝 𝐓𝐕 𝐚𝐩𝐩, 𝐖𝐞𝐛𝐑𝐓𝐂 𝐚𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧, 𝐖𝐞𝐛𝐒𝐨𝐜𝐤𝐞𝐭-𝐛𝐚𝐬𝐞𝐝 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦, 𝐓𝐰𝐢𝐥𝐢𝐨 𝐢𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧, 𝐒𝐭𝐫𝐞𝐚𝐦 𝐂𝐡𝐚𝐭 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧, 𝐅𝐅𝐦𝐩𝐞𝐠-𝐩𝐨𝐰𝐞𝐫𝐞𝐝 𝐦𝐞𝐝𝐢𝐚 𝐩𝐢𝐩𝐞𝐥𝐢𝐧𝐞, 𝐀𝟐𝐏 𝐦𝐞𝐬𝐬𝐚𝐠𝐢𝐧𝐠 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦, 𝐨𝐫 𝐒𝐌𝐒 𝐢𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧, I can help design and develop a secure, scalable solution that is built for growth.

I help businesses build, optimize, and manage enterprise-grade contact center solutions using RingCentral and NICE CXone. With 8,000+ hours worked and $100K+ earned on Upwork, I specialize in designing reliable IVR systems, intelligent call flows, routing logic, and customer support automation for both small businesses and large enterprises. What I Can Help You With: ✔ RingCentral UCaaS & CCaaS setup and administration ✔ NICE CXone / InContact development and support ✔ IVR and call flow design ✔ Studio scripting and automation ✔ Omnichannel customer support solutions ✔ API integrations and workflow automation ✔ Technical troubleshooting and platform support ✔ Contact center optimization and reporting ✔ Post-implementation support, maintenance, and system optimization Why Clients Work With Me: ✔ Certified and experienced contact center engineer ✔ Strong communication and project ownership ✔ Fast problem-solving and reliable delivery ✔ Able to manage projects from planning to deployment ✔ Ongoing support available after implementation I focus on building scalable, user-friendly customer experience solutions that improve efficiency and customer satisfaction. Let’s discuss how I can help your business.