Hire the Best IT Managers
in Bosnia and Herzegovina

Result-oriented and reliable Technical Engineer with client success proficiency having 4+ years track record in troubleshooting issues and improving operation processes that lead to client renewal, hundreds of $$ saved or organized environment. I maintained SaaS and marketing tools, IAM platforms, Cloud systems and integrate them together for efficient data flow ensuring 100% accuracy rate. Proven expertise in troubleshooting hundreds of technical challenges for world class companies, implementing API integrations, SSO implementation and SAML setup, ensuring optimal performance. Adept at driving customer success and revenue growth through innovative solutions. With providing significant effort I usually supported 20+ clients daily, achieving over 95% successful problem solving rate. Familiar with JavaScript, PHP, and Python building custom web solutions with a proactive approach to embrace new technologies. ** Skills and Tech stack ** -- Tech savvy | Problem solving | Decision making | Troubleshooting -- WordPress | Hosting | DNS -- Reporting and Analytics | Power BI -- Technical Support | Maintenance | Service Management | Zendesk | Jira | Confluence -- Asana | Slack | Miro | Hubspot | ClickUp, Airtable -- Web scripting -- Google Cloud, Google Workspace, Azure, Okta, Keycloak I graduated as a Bachelor of Information Technology from high-quality college IPIA and acquired professional skills in technology. Certified for Web Development, User Experience, Customer Support, HubSpot CMS Development from many organizations like Coursera, Linkedin, FreeCodeCamp, HubSpot, Forage and Udemy.

Experienced Microsoft 365, Azure & MSP Technical Support Engineer I provide reliable, efficient technical support for businesses using Microsoft 365, Azure, and managed service environments. With strong troubleshooting skills and years of hands-on experience, I help clients keep their systems running smoothly, securely, and efficiently. What I can help you with: Microsoft 365 & Azure Support Managing, troubleshooting, and resolving issues across Azure AD, Exchange Online, Intune, security, identity, and user management. Advanced Troubleshooting Diagnosing and fixing technical problems for Windows desktops, software, and hardware. Firewall & Security Management Reviewing logs, reports, and configurations on Sophos firewalls to ensure secure and stable network environments. Patch Management Deploying and maintaining updates to keep systems secure and optimized. Backup Administration Managing and monitoring backups using Veeam and Acronis to protect client data. System Monitoring & Performance Tracking system performance, responding to alerts, and providing proactive recommendations. I bring a professional MSP background, fast response times, and a problem-solver mindset to every project. If you need a dependable engineer who can handle technical issues efficiently and communicate clearly, I can help.

🏆 𝘛𝘰𝘱-𝘙𝘢𝘵𝘦𝘥 | 🏆 98% Job Success |💰 $100𝗞+ 𝘌𝘢𝘳𝘯𝘦𝘥 | 🏆 10 Active support contracts | ⏱ 𝟲,800+ 𝘏𝘰𝘶𝘳𝘴 𝘓𝘰𝘨𝘨𝘦𝘥 | 📦 35+ 𝘗𝘳𝘰𝘫𝘦𝘤𝘵𝘴/Jobs 𝘋𝘦𝘭𝘪𝘷𝘦𝘳𝘦𝘥 🔐 𝘉𝘶𝘪𝘭𝘥 𝘴𝘦𝘤𝘶𝘳𝘦, 𝘴𝘤𝘢𝘭𝘢𝘣𝘭𝘦 𝘐𝘛 𝘦𝘯𝘷𝘪𝘳𝘰𝘯𝘮𝘦𝘯𝘵𝘴 𝘸𝘪𝘵𝘩 𝘔𝘪𝘤𝘳𝘰𝘴𝘰𝘧𝘵 365, 𝘈𝘻𝘶𝘳𝘦, 𝘐𝘯𝘵𝘶𝘯𝘦, 𝘢𝘯𝘥 𝘌𝘯𝘵𝘳𝘢 𝘐𝘋. Active Directory Integrations I am a Cloud Systems Engineer and IT Manager with 10+ years of enterprise-level experience delivering and managing Microsoft 365, Azure, identity management, networking, and endpoint solutions across global organizations. Currently serving as Manager of Cloud Systems Engineering at Personify Health, I lead a team of engineers responsible for cloud infrastructure, security, Microsoft 365 services, and corporate IT systems. I bring both hands-on technical depth and leadership experience to every engagement. Here is what I can deliver for you: Microsoft 365 & Exchange Online Full tenant setup, administration, migrations, Exchange Online, SharePoint, Teams, and licensing management. I hold the Microsoft 365 Certified: Enterprise Administrator Expert and Security Administrator Associate certifications. Identity & Access Management Entra ID (Azure AD), SSO, SAML/OpenID integrations, Conditional Access policies, MFA, Active Directory (on-premises and hybrid), LDAP, Kerberos, RADIUS, and domain trusts. I have designed and deployed 5 Multi-Tenant Organization (MTO) setups and managed multiple B2B configurations in Entra ID. Endpoint & Device Management Microsoft Intune MDM for Windows, iOS, and Android — including device enrollment, compliance policies, application deployment, Company Portal setup, and PowerShell automation scripts. Security & Compliance Microsoft Defender configuration, Azure security baselines, Conditional Access, threat management, and security audits. Fortinet NSE certified with hands-on experience in FortiGate, FortiMail, and FortiAnalyzer. Networking & Firewalls LAN/WAN/WLAN design, VPN (site-to-site and client), firewall configuration (Fortinet, SOPHOS), network segmentation, ISP connectivity, and inter-office networking. Cloud Infrastructure (Azure & AWS) Azure Virtual Desktop (AVD certified), compute, storage, backup, virtualization (VMware, Hyper-V), and cloud cost optimization. Scripting & Automation PowerShell and Python scripting for automation, reporting, and cloud/on-premises workflows. Background in API integrations and DevOps practices. I have previously worked as a Microsoft 365 Technical Support Engineer for Microsoft's EMEA region, supporting enterprise clients in the German market to the highest service standards. I am fluent in English and German. Whether you need a full environment built from scratch, a specific system configured, ongoing IT support, or an experienced engineer to troubleshoot and optimize your existing setup — I am ready to help. Let's talk about your project.

WHAT CAN I DO FOR YOU? API Development and integration with POS, Payment processing etc Custom solutions development System administration in Windows client and Server OS Data work in Word and Excel (data entry, formatting, manipulation, consolidation, creating templates with formulas, macros etc) Customer services / Help Desk support Installation, initial staging and maintenance of NCR products such as Aloha POS, Connected Payments, EDC, Aloha To Go, Aloha Online Ordering, Aloha Kitchen Database prepping for restaurants - initial staging and maintenance Etc MY KNOWLEDGE AND EXPERIENCE: Over 20 years of experience in IT industry Experience in implementation, installation and troubleshooting ECDL (ICDL) trainer and test leader Microsoft trainer Numerous certifications from various vendors but mostly Microsoft Level 3 Software Engineer for NCR Hospitality Solutions services Currently support numerous quick chain restaurants in using NCR Aloha POS system Feel free to contact me with the need you have and I will happily answer you and hopefully we can create a fruitful business relationship for both sides.

Why hire me? My goal is simple. Build opportunities to put my extensive experience and powerful skill-set to work for your benefit. I’m always eager to find new challenges, make new connections, and give great service with a big smile. I have 20 years of experience in the Web Development area and have extensive experience in every aspect of administering and developing websites. I have worked with a wide range of clients, from young start-up companies to Fortune 500 brands in a variety of industries. Still with me? Then click the green "Invite to Job" button at the top right of this page and let's talk. Some of my skills you can check below: ✅ WordPress Website Development ✅ WordPress Theme Customization ✅ WordPress Security and Maintenance ✅ WordPress Migrations ✅ WordPress Speed Optimization ✅ Working with the most popular plugins like ACF, CF7, Gravity Forms, Ninja Forms, Revolution Slider, WPBakery, etc. ✅ Website Optimization ✅ Landing Pages ✅ Mobile-friendly/responsive websites ✅ CPanel and Plesk Management ✅ Google Search Console ✅ Email Deliverability ✅ Email Marketing (MailChimp, AWeber, Leadpages) ✅ Cold Emailing (QuickMail.io, Woodpecker.co, Klaviyo.com - improve deliverability with DKIM, DMARC, and SPF) ✅ PHP | MySQL | HTML | CSS | JavaScript | Bootstrap | jQuery | AJAX ✅ API integration (JSON/XML) ✅Upgrade/Migrate PHP to Latest 8 Version ✅ Bluehost | HostGator | SiteGround | GoDaddy | JustHost | WP Engine | Namecheap … and more! Just send me a message with your ideas. Feel free to reach out if you have any questions. Look forward to working together. Best Regards, Esad Ramovic

I come from Bosnia and Herzegovina and I am very interested working on this platform. I can be a great asset and contribute with my qualifications and work experience. My work experience as well as education qualify me for a wide range of jobs such as: - Microsoft Azure administration - Microsoft 365 administration - Windows Server 2008/2013/2016/2019/2022 Installation and Administration - Windows Server 2008/2013/2016/2019/2022 Active directory administration - VMWare ESXI 6.5/6.7/7.0 Installation and administration - VMWare VCenter Installation and administration - Kaspersky Endpoint Security (installation, monitoring, licensing and administration of antivirus software) - Windows 11,10,8,XP,Vista, Installation and administration - MS Office Installation and administration - MS Exchange (user creation, mailbox) - Cisco router and switch configuration - NetApp Storage basic administration (snapshot policies, LUN administration) - Palo Alto Next generation firewall administration - Cisco Firepower firewall administration - Troubleshooting computers, network devices, printers, scanners, etc. - Repair of computer hardware components, computer equipment, servers, ups, storage I would like to point out that my present field of work in the company I work, is full system administration and all of the network and server equipment. Basically I administer throughout Azure and all of his features as well as Microsoft 365 and his features, administer Cisco Meraki equipment. I consider myself to be a fast learner and am extremely flexible when it comes to new and unforeseen situations. I find the potential problems as new challenges and a process of learning. I am a team player and have great communication skills. I approach each challenge with positivity. Also, I continually strive for excellence. I take initiative to go above and beyond to insure that tasks are completed.