Hire the Best IT Operations Specialists
in Ukraine

As a seasoned Top Rated freelancer, I’m eager to offer services such as: - Business Operations (process organization, systems improvement, project coordination, founder and team support) - Process development & documentation (SOPs, playbooks, workflows) - E-commerce, Shopify and Amazon operations support (I know this industry A to Z from hands-on experience) - Project management, team organization & leadership (Agile, Kanban, Waterfall, Asana, ClickUp) - Data Analysis, Visualization, and Data management (Excel/Sheets, Tableau, SQL, Python) - Data entry and data organization (Google Workspace, MS Office) I bring over 5 years of experience in B2B e-commerce, customer success management, and project delivery, where I led cross-functional teams, implemented new processes, improved KPIs, and worked on strategic initiatives like account verification and procurement partnerships. I combine strong technical familiarity with a people-first approach, ensuring clear communication, proactive problem-solving, and collaborative delivery. I’m highly motivated, adaptable, and committed to delivering real value to every client I work with.

Delivery-Focused Project Manager | IT Systems & Operations I help startups and small businesses bring order to their internal processes, stabilize IT systems, and deliver projects on time. I specialize in coordinating cross-functional teams, managing backlogs, and resolving operational and technical issues. My background combines IT operations, technical support, and project coordination. What I can help you with: • Project & delivery coordination • Building and maintaining task backlogs • Priority and workflow management • Communication between business and technical teams • Organizing testing and release processes • Technical support and troubleshooting • System implementation and internal tools setup Experience highlights: • Managing 3–5 parallel internal IT projects • Reduced task approval cycle from 5–7 days to 1–2 days by introducing unified backlog and ownership • Coordinated distributed teams of 3–5 specialists • Supported business-critical systems (POS, servers, VPN, backups, networks) I am delivery-oriented, structured, and focused on making systems work reliably.

Most growing businesses hit the same wall: the informal processes that worked with 5 people start breaking down at 15, but they're not ready for enterprise-level complexity yet. I help solve this through systematic operational improvements and reliable execution. My background spans team leadership, process optimization, and cross-industry operations - from managing 15-person teams at a scaling startup to handling complex workflows in international trade. What I bring is both strategic process thinking and dependable execution. I quickly identify where systems need improvement, but I'm equally valuable as the person you can trust to get critical work done right - whether that's managing supplier relationships, coordinating cross-functional projects, or handling operational tasks that require both attention to detail and good judgment. My strength is seeing inefficiencies that others have gotten used to, then implementing practical solutions that actually stick. I don't just audit and recommend — I work with teams to ensure new processes get adopted, and results get sustained. I adapt quickly across industries. Whether it's supplier management, client workflow optimization, team coordination, or project execution, I focus on understanding what needs to happen and making sure it gets done properly. Looking for operational improvements, reliable project execution, or ongoing support as you scale? Send me a brief description of what you need handled - I usually respond the same day.

I automate business processes so you don't do them manually. ⚙️ Workflows · 🤖 Bots · 🔗 API Integrations · 🧠 AI Tools What I work with: 🔧 Automation: n8n (self-hosted), Make, Zapier, Webhooks, REST APIs 🧠 AI: ChatGPT API, Claude API, Prompt Engineering 💬 Bots: Telegram Bot API, ManyChat 🔗 Integrations: Google Sheets/Docs/Calendar/Drive, Notion API, Airtable, CRM, ERP 📊 Data: Web Scraping, Parsing, Monitoring 💻 Code: Python, SQL, OAuth/API Auth 📌 4 years in IT operations — ERP, CRM, API pipelines, process design.

Shared Support Center Manager - 24/7 IT Infrastructure Monitoring - 24/7/365 Shared Service Desk support - Microsoft365 Support Services - Managed Desktop Services - Server infrastructure management - Application Operation services - Supporting of Network infrastructure - Optimizing and reporting Good knowledge and everyday hands-on experience of JIRA, Confluence, Nagios, Cacti, Pingdom, N-Central, OMS, Azure, Microsoft 365, Continuum, Zoho, Kayako, Connectwise.