Hire the Best Operations Managers
in Egypt

⭐⭐⭐⭐⭐ "Moe brought my project from a bunch of scattered documents into a reliable skeleton upon which I can confidently build." Founders hire me when operations become too complex to manage through chat messages and scattered documents. I build the systems that keep teams moving. From hiring and onboarding contractors, documenting SOPs, coordinating cross-functional teams, organizing marketing operations, managing creative production, and keeping execution on track, my focus is simple: Turn operational chaos into clear execution. Recently I helped build the operating system for a growing European DTC brand by centralizing hiring, marketing, SOPs, Meta Ads workflows, creative production, and day-to-day operations into one scalable workspace. Previous work also includes supporting health coaching businesses through workflow optimization and systems design, and managing a $35K+ software development project across development and art teams. Core expertise ✅ Founder Support ✅ Operations Management ✅ Systems Design ✅ Hiring & Team Coordination ✅ SOP Documentation ✅ Workflow Optimization ✅ Project Coordination ✅ Notion • ClickUp • Google Sheets

Growing eCommerce brands don't just need another Project Manager, they need someone who can own execution. I help founders, marketing teams, and agencies streamline operations, coordinate cross-functional teams, and ensure campaigns launch on time and deliver measurable results. Over the past 10+ years, I've partnered with startups, agencies, and established brands to manage marketing operations across eCommerce, retail, and digital businesses. My role goes beyond tracking task, I become the operational backbone that keeps projects moving, teams aligned, and leadership informed. I specialize in connecting strategy with execution by managing designers, developers, paid media specialists, CRM teams, and external agencies while building the systems that enable businesses to scale. I can help you with: • Marketing Operations Management • Campaign Planning & Execution • Shopify & eCommerce Operations • Cross-functional Team Leadership • Agency & Vendor Management • Marketing Project Management • KPI Dashboards & Executive Reporting • SOP Development & Process Improvement • ClickUp, Asana Implementation • CRM & Email Marketing Operations (HubSpot & Klaviyo) • AI-assisted Workflow Automation Industries • eCommerce • Retail • Luxury Brands • Health & Wellness • Agencies • SaaS Tools Shopify • ClickUp • Asana • HubSpot • Klaviyo • Google Analytics • Looker Studio • Meta Ads Manager • Google Ads • Slack • Notion • Airtable • AI Tools If you're looking for someone who can take ownership of your marketing operations, improve team efficiency, and ensure projects move from planning to execution without constant oversight, I'd love to discuss how I can help.

If work only moves when you chase it, follow up, or check in, your business has an execution problem, not a workload problem. I work as an Executive Assistant, but not in the traditional sense. I step in to handle the day-to-day while also making sure 𝐰𝐨𝐫𝐤 𝐚𝐜𝐭𝐮𝐚𝐥𝐥𝐲 𝐦𝐨𝐯𝐞𝐬. Things get done, decisions don’t sit, and nothing depends on you remembering to follow up. In most cases, the issue isn’t effort, it’s that execution is fragmented: • Communication loops aren’t fully closed • Decisions sit longer than they should • Work depends on follow-ups instead of ownership • Things look active, but nothing is really moving After stepping in: • Project delays reduced by 𝟖𝟓% • $𝟐𝟒𝐤–$𝟑𝟔𝐤/𝐦𝐨𝐧𝐭𝐡 in revenue recovered from stalled execution • Response delays dropped by 𝟖𝟎% • Inbox and scheduling time reduced by 𝟕𝟓% ⚙️ 𝐖𝐡𝐚𝐭 𝐈 𝐭𝐚𝐤𝐞 𝐨𝐰𝐧𝐞𝐫𝐬𝐡𝐢𝐩 𝐨𝐟 • Inbox and calendar management (not just organizing, actual prioritization) • Follow-ups and communication so nothing slips • Project coordination and keeping deadlines on track • Team communication and task flow • Helping structure decisions so they’re easier and faster to make • Notion + AI systems that support execution, not just documentation 🔍 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐮𝐬𝐮𝐚𝐥𝐥𝐲 𝐛𝐫𝐢𝐧𝐠 𝐦𝐞 𝐢𝐧 𝐰𝐡𝐞𝐧: • Work only moves when they follow up or check in • Projects are running but progress feels inconsistent • They’re spending too much time coordinating instead of thinking • Things feel busy, but not really under control 🧩 𝐁𝐚𝐜𝐤𝐠𝐫𝐨𝐮𝐧𝐝 • 6+ years in project and operations management • Led a 12-person remote team in a marketing and SaaS agency • Founded and operated a 21-person furniture manufacturing company for three years • Currently supporting a US private equity firm on deal-flow operations • Built and managed operations for a company that reached 𝟏𝟓𝐌 𝐄𝐆𝐏 𝐢𝐧 𝐬𝐚𝐥𝐞𝐬 • Supported executive leadership across operations and day-to-day execution "Things move without me watching them. I trust that I am missing nothing." — Vibe Vessel founder, 6 months in If you’re looking for someone who can 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐲𝐨𝐮 𝐚𝐧𝐝 𝐭𝐚𝐤𝐞 𝐨𝐰𝐧𝐞𝐫𝐬𝐡𝐢𝐩 𝐨𝐟 𝐞𝐱𝐞𝐜𝐮𝐭𝐢𝐨𝐧, send me a message.

Most founders I work with have the same problem. They are the answer to every question in their business and it is slowing everything down. I fix that. I am a fractional COO and operations expert with 6 years of experience building operational infrastructure for startups, agencies, and scaling businesses across the UK, UAE, Saudi Arabia, Canada, and the USA. I come in, map how the business actually runs, identify what is breaking or missing, and build the systems, workflows, and automations that let the business run without the founder in the room for every decision. I have done this across retail, healthcare, creative media, e-commerce, and tech startups. Businesses with one location and businesses with nine. Pre-revenue startups and $9M+ operations. The context changes but the result is always the same: a founder who goes from being the operational bottleneck to focusing on the work only they can do. What makes me different from most ops people is that I do not just document processes and hand over a folder. I build operational infrastructure that is connected, automated, and actually used. I use ClickUp as the central operating system, connect it to everything via Make, Zapier, and n8n, embed AI agents where they can do the heavy lifting, and hand over a business that manages the majority of its own administration in the background. Every client I have worked with has told me I exceeded their expectations. Not because I delivered what they asked for but because I identified what they actually needed and built that instead. 📊 Results I have delivered ▶️ Built complete operational infrastructure for a $9M+ retail operation across nine international locations, moving the entire business from spreadsheets and WhatsApp to a fully automated ClickUp system with real-time cross-location visibility ▶️ Reduced a founder's monthly operational review process from several hours of manual work to a single approval click by building a custom AI performance agent connected to ClickUp via API ▶️ Built hiring, onboarding, clinical scheduling, financial tracking, and compliance systems from scratch for a healthcare startup, enabling the founding team to scale without adding operational headcount ▶️ Designed and implemented end-to-end client delivery pipelines for multiple agencies, eliminating manual status updates and giving leadership full project visibility without asking for a single report 🚀 What I offer ▶️ Operational infrastructure design and implementation ▶️ ClickUp workspace architecture, automations, and integrations ▶️ AI agent development for operational workflows ▶️ HR and people operations including hiring, onboarding, and performance management ▶️ Financial operations including P&L, cash flow, reconciliation, and forecasting ▶️ SOP creation and process documentation ▶️ Founder support and decision-making offload

With over 6 years of hands-on experience in operations management and customer service, I help businesses streamline processes, enhance team performance, and deliver top-tier customer experiences. I’ve led teams, built training systems from scratch, and improved KPIs through data-driven strategies and a focus on quality assurance. My leadership style is collaborative and growth-oriented, I believe in empowering teams to deliver their best. I’m skilled in tools like Tableau, Power BI, Salesforce, Zendesk, HubSpot, Medallia, Asana, Zapier, and Microsoft Office (including Excel) and I’m always eager to learn new platforms that help optimize operations and communication. If you’re looking for someone who combines strategic thinking, hands-on management, and a passion for client satisfaction, I’d love to help your business grow.

🎩 I solve complex operational problems, which is how I ended up wearing a lot of hats. I picked them up across early-stage startups, years of freelancing, and enterprise. That range made me the person who can walk into an unfamiliar mess, find the underlying structure, and make it work. I solve the problem, then build the systems so it stays solved. 🛠️ By day, I lead Premium Support, a hybrid of Customer Success and Customer Service, for the highest-value, enterprise accounts on one of the world's largest work marketplaces. My background spans marketplaces, SaaS, payments, and eCommerce, and my work sits where customer success meets the commercial side: retention, onboarding and adoption, account management, and the customer experience operations that keep high-value accounts growing. It runs across four pillars: - Enterprise account management and retention: own the customer lifecycle from onboarding through renewal, lead retention across premium accounts, and run churn rescue on the at-risk ones, pairing commercial fit with the unit economics that justify the save. - Adoption and enablement: stand up commercial offerings and the training behind them, and serve as the SME delivering enablement. - Solution architecture and escalations: own platform-critical launches and P0 escalations end to end, and turn customer insight into prioritized product and self-service improvements. - CX and data operations: build the dashboards, KPIs, and AI-assisted workflows that decisions are made on, and automate leadership reporting from hours down to minutes. On the ground, that looks like reconciling an enterprise account tangled in billing complexity and keeping the relationship intact, investigating a flagged high-value account and protecting the platform without disrupting legitimate business, and building the commercial case that turns a client on the fence into an easy save. Before this, I spent years as the single operations owner for a dozen SMB and startup clients across SaaS and eCommerce, most of them long-term repeat work (100% job success, top 3% of talent). I took a Swiss wholesaler's online store from a few thousand to tens of thousands in revenue and built a data model for its 60K+ SKU catalog. I shipped 20+ complex feature enhancements for an eCommerce startup while running their backend supply chain, and built an EdTech quizzing platform end-to-end, from problem discovery and MVP through pricing, billing, and go-to-market, growing it to 1,300+ users organically. 🏆 Two awards along the way: one for entrepreneurship, one for owning outcomes. Track record: - Retained $3.3M in lifetime value in H1 2026 through a retention program I designed and led. - Shipped a new payment method at zero incremental cost that drove $1.5M in volume quarter over quarter. - Enabled a commercial offering that hit 34% QoQ growth with 39% net-new clients. - Cut internal research time by roughly 80% by pairing AI tooling with AI-enabled SQL querying. - Automated a recurring leadership report from hours down to minutes. 📌 Open to: Customer Success Manager (Enterprise), Customer Service Leadership, and Operations Manager / COO roles. 📚 MBA candidate. Before that, I trained and was licensed as a doctor (MBBS), which is where the instinct comes from: read the symptoms, find the root cause, don't just treat the surface.