With over 12 years of dedicated experience in customer service within the manufacturing and logistics sectors, I excel in delivering exceptional support while optimizing operational efficiency. My expertise includes:
Customer Relations: Skilled in managing customer inquiries and complaints, ensuring satisfaction through effective communication and problem-solving.
Demand Forecasting & Warehouse Management: Proven ability to analyze trends and optimize inventory management, contributing to improved service levels and reduced costs.
Order Processing & Dispatching: Efficient in order entry and dispatching, ensuring timely delivery and accurate tracking of shipments.
Financial Management: Experienced in payroll processing and managing accounts receivable and payable, enhancing financial accuracy and accountability.
I am committed to leveraging my skills to help businesses streamline operations and enhance customer satisfaction. Let’s connect to discuss how I can contribute to your project’s success!
Customer Service
Data Entry
Customer Relationship Management
Accounts Payable
Accounts Receivable
Payroll Accounting
QuickBooks Online
Warehouse Management
Logistics Management
Forecasting
Sales & Inventory Entries
Sales Management
Manufacturing
Madeline F.
Huntingdon, Canada
$28/hr
5.0
30 jobs
Awesome human being here! I write, engage, create, analyze and drink coffee; sometimes even all at the time!
My name is Madeline. I am an experienced E-Commerce product marketer who works in the real world as a release agent for Fedex Trade Networks. I am seeking part-time work during the evening EST and weekends to supplement my income and travel. My availability is roughly 20 hours. I can do most things on the fly and do not require much training.
I have many skills and if I apply for a position it is because I am confident in my ability to do the job.
I have developed and maintained 100+ user-friendly responsive E-Commerce websites (WordPress, Shopify, etc.) using a hands-on approach. I can do many tasks and have many technical skills.
Quick Overview:
All writing formats: Technical, Grant, Business, Article, Blog, Content, Products
Administrative tasks: Order entry, purchase orders, invoicing, Email, etc.
Web Design: HTML, CSS & WordPress (Canva, PPT, Photoshop)
SEO: Content Management, Analytics, Research (screaming frog, Google, etc.)
Marketing & Web: Email marketing, CRM, E-commerce, Social Media (Hubspot, Hootsuite, Mailchimp, etc.)
My superpower is dealing with people and understanding customer needs,. Having worked in many different fields, including start-ups, not-for-profit, private, and corporate industries, I see the big picture and have a knack for problem-solving issues you do not even know you have. Resourceful and hardworking, I bring a breath of fresh air and have excellent communication skills. I can even speak enough French to communicate with people in Canada!
Digital marketing and web design are my passions, and I want to find creative work where I can use my writing, communication, and graphic skills.
My writing is published on GoodEReader, Medium, LifeHack, YourTango, the Tab, and other HQ blogs, You can visit my website @seosam2011.com to see samples of my work as I prefer not to send samples of my work for copyright concerns. I am also an expert in data entry.
Social Media Marketing
Inbound Marketing
Search Engine Optimization
HTML5
CSS 3
Content Management
WordPress
Article Writing
Content Writing
Blog Writing
SEO Writing
Business Writing
Antony M.
Calgary, Canada
$15/hr
5.0
2 jobs
Thank you for viewing my profile!
I have been a freelancer for 5 years now specializing in ecommerce order processing and customer Support. With my years of experience, my skills have been developed and have been impacted to my clients with 100% satisfaction. I pride myself on being extremely professional and aim to deliver high-quality work with a quick turnaround time.
Here's how I can help you with your business but are not limited to 👇👇👇
1️⃣ E-COMMERCE OPERATIONS
✅Ecommerce Platforms
✅Inventory and Order Management
✅Shipping and Logistics
✅Customer Support and CRM
2️⃣ CUSTOMER SERVICE
✅Ticket Management
✅Email Management
✅Knowledge Base and Documentation
✅Social Media and Community Management
PLATFORMS AND TOOLS THAT I USE 👇👇👇
1️⃣ FOR E-COMMERCE OPERATIONS
-Shopify
-Amazon
-Wayfair
-Houz
-Overstock
✅Ticketing-Fresh desk, Zendesk, Gorgias, HubSpot
✅Shipping-FedEx, UPS, Freight club, AIT, AM Trucking, Kuehne+Nagel, Globaltranz
2️⃣ FOR CUSTOMER SERVICE
● Email (Gmail, Outlook)
● Video/communication tools (Zoom, Microsoft Teams, Skype, Slack )
● Ticketing systems (Fresh desk, Zendesk, Gorgias, HubSpot)
● Documentation tools (Google Docs, Microsoft Office 365)
Thank you so much for taking the time to visit my UpWork profile, I hope to work with you soon!
Regards,
Antony Makau
Google Docs
Data Entry
Email Communication
Ecommerce
Customer Satisfaction
Ecommerce Order Fulfillment
Online Chat Support
Customer Service
Email Support
Order Processing
Shopify
Customer Support
Freshdesk
Virtual Assistance
Order Tracking
Quicklyster V.
Amherst Point, Canada
$15/hr
5.0
3 jobs
💡 𝝖𝗯𝝾𝘂𝘁 𝗨𝘀
We’re Quicklyster Virtual Services, a small, reliable team of experienced customer support professionals and admin assistants helping startups, growing e-commerce brands, and service-based businesses streamline their operations and improve customer experience. We have worked with both B2B and B2C clients, adapting to the unique needs of each.
Our team brings 40+ years of combined experience in customer service, back-office support, CRM management, order processing, and more. Whether you're drowning in emails, struggling to keep up with Shopify orders, or need help creating clear SOPs, we’re here to make things easier.
We act as an extension of your internal team, handling the day-to-day tasks that keep your business running so you can focus on growing it. Our experience with both B2B and B2C businesses means we understand the nuances of customer interactions and can tailor our approach accordingly.
🎯 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 & 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲
• Customer Support - Email, phone, and live chat support tailored to your brand voice (B2B & B2C).
• Admin Assistance - Scheduling, inbox management, and day-to-day task handling.
CRM & Ticketing Tools: Management, cleanup, and updates for platforms like HubSpot, Zendesk, etc. (B2B & B2C).
• E-commerce Support - Order tracking, returns, and customer service for Shopify, Amazon, and more.
• SOPs & Process Setup - Build or refine workflows that scale.
• Helpdesk Setup - Implementation and optimization of customer service platforms.
Data Entry & Research: Accurate and dependable support for backend operations.
📌 𝗪𝗵𝝾 𝗪𝗲 𝗪𝝾𝗿𝗸 𝗪𝗶𝘁𝗵
We support fast-moving businesses that are ready to offload customer and admin work but don’t want the complexity or cost of hiring full-time. We have worked with both B2B and B2C clients, allowing us to adapt to diverse customer expectations and operational needs.
Many of our clients come to us overwhelmed by their inboxes, inconsistent support experiences, or lack of time to build proper systems. From small teams to rapidly growing companies, we adapt to your systems, work with your tools, and integrate smoothly with your team.
✅ 𝗪𝗵𝘆 𝗖𝗵𝝾𝝾𝘀𝗲 𝗨𝘀
• Seamless onboarding - We’ll be up and running quickly.
• Consistent, professional support: Our team consists of fully trained agents, not just random freelancers. Ensuring quality and reliability.
• Dedicated account manager - You get a dedicated point of contact for smooth communication and efficient management.
• Flexible plans - Match your business needs (B2B & B2C) without the burden of retainers.
• Adaptable to any time zone: Our team is available to work in your preferred hours, ensuring uninterrupted support.
• Transparent processes - Clear communication and thorough documentation at every step.
• Not an agency, but your team - We’re a dedicated team of professionals you can plug and play into your operations, seamlessly integrating with your workflow.
𝗞𝗲𝘆𝘄𝝾𝗿𝗱𝘀: virtual customer support specialist, live chat support agent, email and phone support expert, Shopify order management assistant, CRM management virtual assistant, SaaS customer support representative, virtual administrative assistant, ticketing system support specialist, ecommerce store support Shopify Amazon, virtual assistant for startups, customer service SOP creation, customer service process optimization, order processing virtual support, helpdesk setup and optimization, client onboarding specialist, customer retention support expert, remote admin support for ecommerce, virtual assistant for growing businesses, back office support for online stores, data entry and customer support assistant
Customer Service
Phone Communication
Technical Project Management
Technical Support
Davelyn S.
Neepawa, Canada
$20/hr
4.5
4 jobs
Welcome to my Upwork profile!
With several years of experience in corporate settings, I am a highly skilled and versatile freelancer specializing in social media management, virtual assistance, digital marketing, customer support, administrative tasks, and copywriting.
As a virtual assistant, I provide efficient and reliable administrative support to my clients, managing their calendars, emails, and appointments. Additionally, I am skilled in social media management, creating engaging content, and growing social media platforms to increase brand visibility.
My expertise in digital marketing enables me to create and execute effective strategies to improve online presence and drive traffic to websites. Furthermore, I have excellent customer support skills, ensuring that clients are satisfied and their needs are met.
My strong writing skills make me an ideal candidate for copywriting tasks. I can write engaging copy that converts, whether it's for a website, social media, or advertising materials.
I pride myself on my professionalism, attention to detail, and excellent communication skills. With my years of experience in corporate settings, I bring a wealth of knowledge and expertise to every project I undertake.
I am committed to delivering high-quality work on time and within budget. So if you're looking for a dedicated and reliable freelancer to take care of your social media management, virtual assistance, digital marketing, customer support, administrative tasks, or copywriting needs, look no further!
Content Creation
Marketing Automation
Social Media Design
Bookkeeping
Customer Service
Google
Social Media Content
Recruiting
Copywriting
Virtual Assistance
Graphic Design
Digital Marketing
Google Workspace
Freelance Marketing
Saul C.
Sarnia, Canada
$35/hr
4.4
9 jobs
My name is Saul Coronado, I'm a highly skilled consultant specializing in optimizing business operations through the strategic use of LeadSimple, JotForm, AppFolio, Zapier and Google sheets. With a passion for efficiency and a proven track record in delivering results, I offer tailored consultancy services to elevate your business processes.
My Expertise:
- LeadSimple Mastery: I excel in maximizing the potential of LeadSimple to streamline lead management and process flows. From initial lead capture to nurturing and conversion, I bring a wealth of experience to enhance your property management processes.
- JotForm Customization: As a JotForm expert, I design and optimize forms to meet your unique business needs. From customer feedback surveys to data collection forms, my goal is to create user-friendly, efficient solutions that align with your objectives.
- AppFolio Implementation: Leveraging my extensive knowledge of AppFolio, I guide businesses through seamless implementations. Whether you're a property manager or real estate professional, I ensure that AppFolio is customized to meet your specific requirements.
- Zapier Automation: I specialize in creating Zapier automations that connect LeadSimple, JotForm, Excel, Google spreasheets, Email, and many other platforms, streamlining data flows and reducing manual effort. Automation is the key to efficiency, and I'm here to help you unlock its full potential.
Google Spreadsheets Pro: Harnessing the capabilities of Google Spreadsheets, I design collaborative and data-driven solutions, facilitating real-time updates and reporting.
I always work hard and I do my absolute best to meet my client's expectations and deadlines, I look forward to discussing your project together
Property Management
CRM Automation
Excel Formula
Customer Service
Data Entry
Zapier
Jotform
CRM Software
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