Hire the Best Passageways OnBoard Specialists

Hi! I am a remote General Virtual Assistant, with 2 years of experience in Short-Term Rentals managing platforms like Airbnb and Vrbo specializing in Guest Communication and Daily Operations. My main tasks include Guest reservations, General inquiries, Confirmation of reservations, Monitoring cleaning of the properties, Providing details for guests' check-in and check-out process, and Providing solutions to guest complaints, Over the phone and through Email. Part of my task also includes Quality control, handling maintenance and housekeeping requests, Lead generation of potential service providers, Creating new listings, Listing optimizations, Alteration of reservation dates, Process requests for extra fees, Security camera monitoring, and Technical support. My recent work experience is with an irrigation company in West Virginia as Admin and Customer Support. Tasks include engaging with potential and current customers through phone calls and emails, scheduling services with technicians, monitoring technicians in the field, arranging schedules ahead by grouping using addresses and zip codes, and contacting vendors for equipment needed by technicians. I am knowledgeable in the following Software and applications: Google Sheets, Google Docs, Slack, Asana, Duve, Hostify, Hospitable, OwneRez, Smartbnb, Get Properly, Notion, Serviceminder, Ring Central, Skype, Google Voice, Clickup, Vivint, Minut, August App, Schlage, Airtable, U-tec Smart lock, Jawa and Ecobee. I will be available at your convenience and look forward to hearing from you soon. Best Regards, Marin Rose Mejica

I specialize in delivering exceptional customer service and administrative support, with over five years of diverse experience across several sectors. My background includes roles as a Customer Service Representative, Receptionist, and Online Teacher, equipping me with strong communication and multitasking skills. I excel at building rapport with clients and ensuring their needs are met efficiently, which in turn drives customer satisfaction and loyalty. My educational foundation in Information Technology enables me to leverage technology to streamline processes and solve problems. Whether you require dedicated customer support or assistance in managing communication channels, I bring a unique blend of technical knowledge and interpersonal skills to every project. Let's discuss how I can enhance your operations and help you achieve your goals.

Dedicated and results-driven property manager with a passion for delivering exceptional support and ensuring the smooth operation of short-term rental properties. I specialize in guest communication, property management, booking coordination, and day-to-day operational support, helping hosts provide outstanding guest experiences while maximizing efficiency. With strong organizational skills, exceptional attention to detail, and the ability to manage multiple tasks in fast-paced environments, I consistently deliver reliable, high-quality results. I take pride in my professionalism, proactive communication, problem-solving abilities, and commitment to exceeding expectations. My goal is to help hosts and property managers streamline their operations, increase guest satisfaction, and achieve long-term success. MY SPECIALIZATIONS: •Guest Communication: Deliver exceptional, proactive, and personalized communication to ensure every guest enjoys a seamless, comfortable, and five-star experience. •CCTV Monitoring & Review: Proactively monitor security footage to maintain property safety, identify potential issues, and respond promptly to incidents. •File Claims & Dispute Reviews: Submit and manage claims while professionally disputing unfair reviews to maintain your property's standing. •Scheduling and Coordination: Organize and oversee cleaners and contractors to maintain property standards. •Order STR Supplies: Ensure properties are well-stocked with essential supplies. •Filing Transient Occupancy Taxes: Manage tax filings accurately and timely. •Guest Reviews: Provide honest and insightful feedback on guests. •Virtual Turnover Inspections: Conduct virtual inspections of turnover pictures to ensure property readiness. •Listing Creation and Optimization: Create, integrate, and optimize listings on Airbnb, VRBO, and Booking(dot)com for maximum visibility. •Automated Messaging: Develop and implement automated messages for streamlined communication. •Basic Bookkeeping: Manage basic financial records to keep accounts in order. PROFICIENCIES: •Microsoft Word •Microsoft Excel •Gmail •Outlook •Dropbox •Google Drive •Slack •Pumble •Airbnb •VRBO •Booking(dot)com •Rankbreeze •Airdna •Monday(dot)com •Ooma Office •Spokephone •Ring Central •Turno •Hospitable •Hostaway •IGMS •Enso connect •ClickUp •Mirage ID •Zoho •Asana •Remote Lock •Quickbooks Online.

With 2 years of experience in the ticketing industry, I specialize in pulling and pricing I also have background in fulfillment. I have a strong track record of ensuring efficient and accurate ticket management, optimizing pricing strategies, and delivering seamless fulfillment services. My attention to detail, industry knowledge, and commitment to quality make me a reliable choice for any ticketing-related tasks. I’m here to help you streamline your ticketing operations and achieve the best results for your business.

Building a booking platform with travel API integration, or losing hours to manual workflows that should've been automated years ago? I've solved both, at scale, for real businesses. I'm a Senior Laravel Developer with 7+ years of experience building travel and hospitality systems that handle serious data volume, plus browser automation that eliminates repetitive manual work entirely. I may be a great fit if you: 💥 Are building or scaling a booking, inventory, or reservation platform and need it to hold up under real data volume, not just look good in a demo 💥 Have a manual workflow (data entry, portal tasks, order processing) quietly costing your team hours every week 💥 Want a developer who owns technical decisions end-to-end, not someone who just executes tickets 💥 Value a system built for long-term growth over a quick patch that needs rebuilding in a year SELECTED PROJECTS: ➜ VacationsToPoints — Cruise Booking Platform A large-scale cruise booking platform processing 50,000+ records with weekly updates from an external API provider. - Designed a database structure built for continuously changing inventory data - Built automated data pipelines for weekly API sync without downtime - Implemented indexing and query optimization for fast filtering across massive datasets - Built a custom CRM on top of the platform for lead and sales team management Result: A system that handles heavy data churn while remaining fast and usable for internal teams under daily load. ➜ DriniHotels — Global Hotel Inventory Platform Integrated Ratehawk's global hotel inventory with 2.8 million+ hotel records across English and Albanian markets. - Architected a scalable database layer built for ongoing large-scale inventory updates - Built a B2B portal for agencies to manage and resell bookings - Integrated payment gateway with booking flow - Designed the system for long-term growth, not just initial launch Result: A platform handling millions of records that scales without re-architecture. ➜ HPTuners — Credit Transfer Automation A performance tuning company had no API for their credit system, so every order meant a staff member manually logging in and transferring credits by hand. Orders placed overnight or on weekends often sat untouched until the next business day, or forced staff to log back in after hours just to keep customers from waiting. - Built a Puppeteer automation that logs in, locates the account, and transfers credits the moment an order is placed, any time, day or night - Customers now receive credits before they even close the checkout tab, with zero staff involvement required Result: Eliminated a daily operational bottleneck entirely, removing after-hours work for staff and cutting customer wait time from up to 24+ hours down to seconds. WHAT I BUILD: ✔ Booking and reservation platforms ✔ Large-scale inventory and catalog systems ✔ Third-party travel API integrations (OTAs, GDSs, suppliers) ✔ Custom CRM and internal ops tools for travel businesses ✔ B2B portals for agencies and resellers ✔ Performance optimization for data-heavy systems ✔ Browser automation for repetitive portal and workflow tasks ✔ Puppeteer and Playwright automation scripts ✔ Data extraction and web scraping systems TECHNICAL STACK: Laravel • PostgreSQL • MySQL • Redis • REST APIs • Webhooks Queue Systems • Docker • AWS • React.js • Next.js Puppeteer • Playwright • Node.js • Browser Automation HOW I WORK: Based in Pakistan (UTC+5), with regular working overlap for clients in the US (EST/PST), UK (GMT), and EU (CET). I take ownership of technical decisions and communicate clearly, no vague updates, no disappearing mid-project. If you're building in travel or hospitality, or have a manual workflow draining your team's time, let's talk. Send me what you're working on and I'll tell you plainly whether I'm the right fit, and if I'm not, I'll say so.

I provide bilingual client service support with 18 years of experience in banking, financial services, and hospitality. My expertise encompasses complex transaction processing, SLA monitoring, and high-risk case review, ensuring operational accuracy in diverse environments. I possess strong analytical skills and excel in communicating effectively in both English and conversational Spanish. My background includes roles as a Bilingual Business Analyst and Client Support Specialist, where I successfully managed client needs and escalations. I am adept at developing strategies that enhance customer satisfaction and streamline processes. If you need a professional who can deliver high-quality support and clear communication in a bilingual setting, let's discuss how I can contribute to your project.