Hire the Best Passageways OnBoard Specialists

Experienced Virtual Assistant and Customer Support Professional with 7+ years of combined BPO and remote work experience. Skilled in customer service, onboarding and offboarding, healthcare administration, data entry, email management, account setup, and back-office operations. Proven ability to manage multiple tasks, maintain accurate records, and provide exceptional support in fast-paced environments. Known for strong attention to detail, professionalism, and delivering high-quality results with minimal supervision. Strong communication Customer service and relationship building Training and coaching Organization and time management Attention to detail Problem-solving CRM and technical proficiency Team collaboration Adaptability Process improvement and analytical skills

Greetings, I’m Yasir, a Customer Support Specialist with 5+ years of experience managing high-volume communication for E-commerce brands and short-term rental businesses. At the core, my expertise is simple: Clear communication. Fast response. Issue control. Revenue protection. 🔹 E-commerce Support (Shopify / WooCommerce) ✔ Email & Live Chat handling ✔ Order tracking, refunds, exchanges ✔ PayPal / Klarna / Stripe disputes ✔ Chargeback prevention ✔ Ticket systems: Freshdesk Gorgias Zendesk Gmail Help scout Tawk.to Rich panel IONOS Reamaz e Out look To communicate with supplier: Discord Slack Lark Skype Whatsapp To monitor tracking status: Parcel panel Track 123 Social media moderator Facebook Instagram For disputes: PayPal Shopify charge backs I help brands reduce refunds, protect revenue, and maintain strong customer satisfaction. 🔹 Guest Communication & Listing Support (Airbnb, Booking, Expedia, Vrbo, Homeaway) ✔ Pre-booking & check-in communication ✔ Complaint handling & review protection ✔ Cleaning coordination ✔ Calendar & operational support ✔ Listing optimization ✔ Account setup ✔ Listing creation ✔ SEO-optimization ✔ Listing description I have used these tools: Smoobu Lodgify Guesty Hostaway Hospitable Kross Booking Whether it’s handling 500+ customer tickets or managing guest conversations before a check-in, I work with structure, calmness, and professionalism. I don’t “multitask randomly.” I manage systems efficiently and focus fully on the client I work with. If you need someone reliable who understands online operations deeply and communicates with confidence, I’m ready to help. Warm Regards, Yasir Rafique

I have over 3 years of experience in the ticket broker industry. My main responsibilities include purchasing tickets from platforms like Ticketmaster, Live Nation, AXS, and others. I also monitor ticket availability, perform drop-checking, price tickets on the DTI Portal, and manage account creation. I understand the full ticket-buying process and follow strict guidelines such as only purchasing standard tickets in prime locations (front rows and center sections) and avoiding VIP, Platinum, Resale, or Will Call tickets. I always decline ticket protection and follow detailed instructions carefully. This role requires speed, attention to detail, and trustworthiness, as I handle sensitive account credentials. I’m hardworking, reliable, and always eager to learn new skills to improve my performance. I can be the following on your team: Customer Service Representative Sales Representative Ticket Purchaser Ticket Pricer Drop Checker Fulfillment Monitoring Virtual Assistant I have working experience using the following tools: Slack Microsoft Excel Microsoft Word Jancy Dti Portal Dti Management Lysted POS Automatic SYNC Skybox FireFox SOS Ticket Discord Telegram

Are you looking for a versatile support professional who can seamlessly bridge the gap between high-touch customer service and meticulous backend technical operations? I help businesses protect their customer relationships and streamline their daily workflows. Whether you need someone to manage complex technical support tickets, onboard new clients onto your platform, or keep your CRM data perfectly clean, I ensure no detail falls through the cracks. With a strong balance of technical aptitude and empathetic communication, I step into your operations from Day 1 to manage: ● Customer Service & Email Communication: I handle high-volume email and chat queues with a warm, professional, and human tone. I excel at resolving complex issues, de-escalating customer complaints, and maintaining high satisfaction scores without relying on robotic scripts. ● Technical Support & Troubleshooting: I don't just answer basic questions—I dive deep into software, diagnose platform issues, distinguish between user error and system bugs, and coordinate with development teams to find resolutions. ● Client Onboarding & Success: I guide new clients smoothly through their initial setup and implementation journey, ensuring they understand product functionality and achieve immediate value. ● CRM Management & Data Entry: Expert in maintaining absolute data hygiene across platforms like HubSpot, Salesforce, or GoHighLevel. I log client interactions, update records, and keep your pipelines accurate. ● Order Fulfillment & Operations: Experienced in navigating e-commerce backends (like Shopify), managing product variants, updating SKUs, and coordinating with logistics systems to handle fulfillment, returns, and exchanges smoothly. My Technical Tool Stack Includes: • CRMs & Helpdesks: HubSpot, Zendesk, Gorgias, Salesforce, Freshdesk • Operations & Fulfillment: Shopify, Shopify Plus, Microsoft Office, Google Workspace • Project Management: Asana, Jira, Notion, Slack I am highly organized, self-directed, and adapt quickly to shifting priorities in fast-paced remote environments. Let's discuss how I can take these operational tasks off your plate so you can focus on scaling. Click the "Invite to Job" button to get started!

Proven 100% Success Rate | Zero-error precision is my standard. Having successfully completed high-stakes projects on Upwork with perfect feedback, I focus on one thing: 100% accuracy and total data security. Whether I am managing sensitive payment data transfers, monitoring CCTV feeds, or navigating Remote Delivery Robots, your operations are in safe hands. I specialize in environments where a single overlooked detail can lead to operational delays or financial discrepancies. CORE STRENGTHS: Data Integrity & Payment Matching: I have a proven track record of managing high-volume data transfers with surgical accuracy. I specialize in cleaning CRMs and matching payment records, ensuring that every entry is verified and secure. Precision Teleoperation: Experienced in the real-time navigation of food delivery robots across complex environments. I am skilled at managing low-latency connections, ensuring pedestrian safety, and troubleshooting hardware-software communication on the fly. High-Stamina Monitoring: My background in CCTV and Robot Operation means I possess the "screen-focus" required for meticulous Quality Assurance and identifying discrepancies that others miss. Operational Support: I provide reliable administrative support, managing complex workflows and ticketing systems without the need for constant hand-holding. I don’t just "check boxes." I bring technical alertness to every task to ensure the job is done right the first time. I am currently accepting new projects and ready to help streamline your operations today.

🎧 Hands-on Support with a Heart for Service and a Head for Systems I’ve handled support and operations for multiple BPO and freelance clients — ranging from hotel reservations and telco to Shopify and Shopee stores. My approach is both people-focused and process-driven: I make customers feel heard, while also keeping systems accurate, clean, and moving. Across all my roles, I focus on solving problems efficiently, tracking tasks properly, and communicating with clarity. Whether you're running a store or managing a helpdesk, I make sure your customers — and your back-end — are both supported. ✅ What I Actually Do in Support Roles At TTEC (Booking.com Hotel Reservations): - Handled voice, chat, and email support for guests worldwide - Used Pega to track bookings and resolve changes or issues - Processed cancellations, rebookings, and inquiries with a calm, professional tone - Helped guests feel guided during stressful travel situations - Met quality benchmarks while maintaining empathy and accuracy At Alorica (AT&T Cancellations Dept): - Managed tough cancellation calls and retention conversations - Listened actively and positioned solutions or alternative offers - Practiced objection handling while maintaining brand integrity - Logged call reasons and outcomes clearly using Cisco Jabber Upwork E-Commerce Clients (Order Support + Admin): - Processed daily orders using Shopify - Managed bulk uploads of tracking numbers and updated order status - Handled refund and return coordination - Responded to customer inquiries via chat/email - Updated internal sheets and maintained smooth store operations Local Roles (Trade Marketing / Admin): - Created Excel trackers for monitoring team schedules, promo budgets, and activities - Conducted analysis on promo campaigns, reported results to supervisors - Handled scheduling and concerns of merchandisers in 20+ branches - Used Google Sheets with formulas to track payroll, hours, and performance 💡 My Strengths in Tools & Execution 🗂️ CRM & Call Tools - Pega Platform – Booking system & guest support tracking - Cisco Jabber – Inbound/outbound call system for telco - Aircall – For outbound call support & follow-ups (Note: I haven’t used Zendesk/Freshdesk but can learn fast with guidance.) 📊 Excel & Google Sheets Intermediate Excel skills: - VLOOKUP, Pivot Tables, Charts - Daily/weekly trackers for schedules, performance, orders - Budget planning sheets with formulas Google Sheets: - Real-time collaboration for tasks, inquiries, internal logs - Conditional formatting for progress tracking - Inventory, support ticket logs, bulk order sheets 📦 E-Commerce Platforms - Shopify Admin – View & update order status, process refunds, check stock - Shopee / Lazada Seller Center – Monitor logistics, reply to inquiries, support promos 💬 Communication Tools - Slack, Skype, Microsoft Teams, Google Meet, Zoom 📎 Other Tools & Skills - Canva – Creating support visuals, promo posters, internal updates - CapCut / VN – Basic product or tutorial video editing - AI tools – For drafting responses, writing blurbs, FAQs 💪 Why I’m the Right Support Specialist for You 🧠 Fast learner & hands-on – I don’t just follow steps; I understand systems 🧘 Calm under pressure – Especially during calls or high-volume seasons 📝 Detail-oriented – I take notes, track cases, and organize tasks properly 🤝 Reliable communicator – I know when to ask, update, or escalate 🎯 Client-focused – I see support not just as help, but as your business' frontline 👋 Let’s Give Your Customers the Support Experience They Deserve If you're looking for someone who truly understands support, operations, and people, let’s talk. I’m here to handle the back end and the customer side — efficiently, respectfully, and with heart.