Hire the Best Supervisory Skills Specialists in San Salvador, SV

I’m a results-driven professional with 15+ years of experience in customer service, team supervision, and corporate training. Throughout my career, I’ve successfully worked with international clients and guided teams in high-pressure environments, ensuring excellent customer experiences and operational success. 🔹 What I Do Best: Deliver exceptional customer support (email, chat, phone) with a client-first mindset. Train and mentor teams (up to 25 people) with engaging and practical learning programs. Design training materials (manuals, briefings, onboarding curricula) tailored to business needs. Lead remote projects with independence, time management, and adaptability. Drive donor engagement and fundraising strategies, turning plans into measurable impact. 🔹 Highlights of My Career: Learning Service Specialist at Webhelp (El Salvador & Colombia): Trained hundreds of new hires, built training programs, and directly supported client operations. Operations Supervisor at Webhelp (AVIANCA): Led a team in the LifeMiles loyalty program, improved KPIs, and ensured compliance with service goals. Plan International: Spearheaded local donor acquisition campaigns, strengthened community engagement, and enhanced planning strategies. Freelancer (Real Estate Academy, Miami – Remote): Developed business strategies, handled international clients independently, and thrived in a fully remote environment. 🔹 Certifications & Skills: Emotional Intelligence | Train the Trainers | Change Management Customer Service | Leadership | Remote Work | Problem-Solving | Communication Advanced English (Fluent in Spanish & English) ✨ If you need someone who can support your business, train your team, or improve your customer service processes, I’m here to help. I bring a calm yet proactive approach, always focused on results, quality, and growth.

With 10 years of diverse experience in the BPO industry, I bring a comprehensive skill set across multiple roles, including inbound/outbound accounts, and customer service via email, chat, and calls; for businesses in the technical support, sales, and insurance fields. My background includes extensive collaboration with US-based clients, providing direct communication and ensuring high-quality service. As a seasoned leader, I have excelled in supervisory roles, managing teams, and driving performance improvements. My expertise spans new hire orientation, training and mentoring new leaders, report analysis, and fostering cross-departmental communication. I thrive in fast-paced environments, consistently delivering results under pressure. In addition, I have served as an On-the-Job Manager, where I led new recruits, created coaching agendas, and managed customer satisfaction reviews. My experience as a Quality Specialist further honed my ability to analyze performance metrics and provide actionable feedback for continuous improvement. My goal is to help your business operate smoothly and achieve its objectives through effective leadership, efficient processes, and a focus on exceptional customer experiences. Currently, my schedule availability is: Full Time on Weekends.

Hi! I'm Evel — a proactive and reliable professional with solid experience in customer service, team training, and English coaching. I've worked with international teams in BPO and legal settings, and I currently collaborate remotely with clients across the globe. I specialize in: - Customer support (phone, email, and chat) - Training and onboarding new agents -English-Spanish communication & translation - Legal documentation and admin support - Remote team collaboration and productivity tools I’m passionate about helping people grow and creating exceptional customer experiences. I'm constantly learning — currently focused on digital marketing to expand my skill set and deliver even more value. Let’s work together to take your project or team to the next level! Feel free to invite me if you're looking for someone reliable, fast-learning, and always ready to go the extra mile.

I am passionate about teaching and training, dedicated to fostering an environment where learners feel empowered and inspired. With a Bachelor's degree in Business Administration, I bring a solid foundation in business principles to my training sessions. Additionally, I hold multiple Microsoft certifications, including MS900, AI900, and SC900, showcasing my expertise in modern technologies and solutions. My passion for helping others is at the core of my professional journey. I have consistently strived to support and guide individuals in their learning processes, ensuring they gain the skills and confidence needed to succeed. Furthermore, I have completed a course in neurolinguistic communication, which has significantly enhanced my ability to connect and communicate effectively with diverse audiences. Through my teaching and training experiences, I have developed a keen understanding of various learning styles and techniques, allowing me to tailor my approach to meet the unique needs of each learner. I am committed to creating engaging and impactful training programs that drive personal and professional growth.