About the Role: BitHawk IT is a remote and local computer repair business in Columbia, SC. When a new lead comes in through Thumbtack, I need someone to call them back immediately, have a natural conversation, and book them into my calendar. Speed matters — leads go cold fast. This starts as a contract trial role, with the potential to transition to a full-time employee position. I need to see how well this works and if the leads coming in are consistent enough to warrant a full time employee. What You'll Do: - Monitor for new leads Monday–Friday, 8AM–5PM EST and call them back within minutes of arrival - Have a friendly, natural conversation to understand what the customer needs and book them in - Book confirmed appointments directly into my scheduling system (Zoho Bookings) - Log call outcomes in my CRM (Zoho CRM) - Send follow-up texts to leads who don't answer Requirements: - Native English speaker - Previous outbound calling or lead intake experience required - Available and actively monitoring 8AM–5PM EST Monday–Friday — not checking in periodically - Reliable internet, quiet background, clear phone voice - Comfortable handling calls independently without a script Tools Zoho CRM, Zoho Bookings, Quo (business phone) Reliability and response speed are more important than years of experience. If you're a natural on the phone and can take ownership of the role, I want to hear from you.

Guest Services Supervisor (Nearshore Virtual Assistant) Position Summary The Guest Services Supervisor serves as the escalation point for complex guest situations and supports the Guest Services team in delivering exceptional hospitality. This role handles difficult guest interactions, phone support, compensation decisions within established guidelines, and assists with training and quality assurance. The position acts as a bridge between Guest Services Agents, Property Managers, Maintenance Coordinators, and leadership. Compensation Full-time English fluency required (written and verbal) Strong phone communication skills required Prior hospitality, hotel, Airbnb, call center leadership, or customer service management experience preferred Core Responsibilities Guest Escalations Take ownership of escalated guest concerns from Guest Services Agents Handle difficult conversations involving complaints, refunds, compensation requests, and service failures Communicate with empathy while protecting company policies and owner interests Resolve issues quickly to improve guest satisfaction and minimize negative reviews Phone Support Answer inbound guest calls during assigned shifts Assist agents with live phone escalations Make outbound calls to guests when situations require personal attention Coordinate directly with guests during emergencies and urgent maintenance situations Team Support Provide coaching and guidance to Guest Services Agents Assist with training new team members Review guest communications for quality and consistency Help maintain response time and service level goals Operational Coordination Coordinate with Maintenance Coordinators, Housekeeping, and Property Managers during active guest issues Monitor high-priority reservations and ongoing service recovery situations Ensure all communication and actions are properly documented in Hostaway, Breezeway, and Slack Service Recovery Determine appropriate compensation based on company guidelines Create recovery plans for guests experiencing service disruptions Follow up to ensure issues are fully resolved Work proactively to prevent negative reviews and chargebacks Qualifications Required Excellent spoken and written English Professional phone presence with minimal accent Minimum 3 years of customer service experience Experience handling upset customers Strong problem-solving and conflict resolution skills Ability to remain calm under pressure Reliable internet and quiet workspace Preferred Airbnb, hotel, vacation rental, or hospitality experience Previous supervisory or team lead experience Experience with Hostaway, Airbnb, VRBO, or similar platforms Experience managing customer compensation and dispute resolution Key Performance Indicators (KPIs) Guest satisfaction scores Escalation resolution rate Average resolution time Review recovery success rate Phone answer rate Quality assurance scores Team coaching and training effectiveness Ideal Candidate This is not a typical customer service role. The ideal candidate is confident, mature, and comfortable making decisions. They can de-escalate tense situations, think critically, and represent Heartwood Homes professionally during our most challenging guest interactions. They should be someone the team trusts to step in when an issue becomes difficult or emotionally charged. Typical Schedule 40 hours per week Coverage during peak guest communication hours Some evening and weekend availability preferred Available to assist with urgent guest escalations when assigned This role would pair well with your existing Guest Services team structure, acting as a true "shift supervisor" who can take over difficult conversations rather than simply advising agents on what to do next.

We are looking for an experienced AI Voice Developer to build AI receptionists for service-based businesses. This will be an ongoing relationship, not just a one-time project. If you do great work, we expect to send multiple clients every month. Responsibilities Build an AI receptionist that can: Answer inbound phone calls 24/7 Hold natural conversations using an LLM Answer business FAQs Book appointments into the client's booking software/CRM Transfer calls to the business owner when appropriate Send SMS confirmations and follow-up messages Respond to incoming customer text messages Integrate with APIs when needed (BookingKoala, GoHighLevel, HubSpot, Calendly, etc.) Test and optimize the AI before delivery Requirements Experience with Vapi, Retell AI, Bland AI, or similar voice AI platforms Experience integrating CRMs and booking systems through APIs Strong understanding of prompt engineering for voice agents Ability to troubleshoot and improve call quality Excellent communication Ability to deliver projects within 3–7 days To Apply Please answer the following: Which voice AI platforms have you built on? How many AI receptionists have you built? Have you integrated booking software or CRMs before? Have you worked with BookingKoala? Please send 2–3 demo phone numbers or videos of AI receptionists you've built. What is your flat-rate price per AI receptionist? What do you charge monthly for ongoing support? We are looking for a long-term white-label partner who can fulfill projects as we bring in new clients.

Remote | Flexible | Base + Commission | Luxury Homeowners If you're the kind of person who naturally follows up, remembers details, builds relationships, embraces technology, and refuses to let opportunities fall through the cracks—and can envision building a book of business, growing your income, and helping homeowners and businesses celebrate Halloween and Christmas—keep reading. We're a woman-owned Chicago company that has been designing and installing holiday lighting and décor for more than 25 years. Every year, hundreds of homeowners and businesses contact us looking for ideas, guidance, and a trusted partner to help bring their vision to life. We're growing and looking for an exceptional communicator who thrives on relationships, loves technology, and knows how to help people make confident decisions. This is not a cold-calling position. Our marketing, referrals, repeat clients, strategic partnerships, and reputation generate a substantial flow of inbound opportunities each season. For the right person, this is more than a seasonal role. It's an opportunity to build a recurring book of business inside one of Chicago's most established and respected holiday lighting companies. Annual Seasonal Position Training begins in late summer. The position runs through approximately December 15 each year and becomes a full-time commitment during the holiday season. Client consultations take place during the day, evenings, and weekends. During peak season, this role must be your primary professional focus. Every member of our sales team returns season after season, growing their relationships, expanding their book of business, and increasing their earning potential year after year. What You'll Do Meet with homeowners and business owners remotely via phone, Google Meet, text, email, and digital presentations Guide clients through our proven sales and design process Build trust and relationships quickly Manage a high volume of opportunities Follow up consistently and professionally Maintain CRM records and client communication Coordinate with our design and operations teams Deliver an exceptional client experience Close business confidently and professionally The Perfect Candidate You may come from sales, real estate, hospitality, recruiting, event planning, fundraising, customer service, network marketing, business ownership, or another relationship-driven profession. You do not need holiday lighting experience, and you do not need design experience. If you appreciate beautiful design and enjoy helping people bring ideas to life, we can teach you the rest. What we cannot teach is your drive, professionalism, exceptional communication skills, organization, technical aptitude, love of technology, follow-through, and ability to build trust quickly. You must have exceptional spoken and written English. You must be outstanding on the phone and on Google Meet. You must be comfortable learning and using AI, CRM systems, and modern technology every day. Most importantly, you know how to build relationships and guide people toward a decision. Compensation Base + Commission As your client relationships grow and your book of business expands, your earning potential grows as well. This is a thriving industry, an established company, and a growing opportunity. We have strong demand, repeat clients, referral partners, and an outstanding reputation built over more than 25 years. For ambitious people who embrace technology, build trust, communicate exceptionally well, and consistently take care of their clients, the earning potential can be significant. Why Top Performers Love This Role You're not selling something people reluctantly buy. You're helping families create traditions. You're helping businesses create memorable experiences. You're helping clients bring their vision to life. There is tremendous satisfaction in guiding a project from the first conversation through installation and seeing the finished result come to life. You'll work with one of Chicago's premier holiday lighting companies, a woman-owned business known for exceptional design, outstanding service, innovation, and professionalism. If you're excited by the idea of building something meaningful, growing your income, embracing technology, and creating clients who return year after year, we'd love to meet you. To apply Please submit: - Your resume - A brief note telling us why this opportunity interests you - A 2-3 minute video introducing yourself In your video, tell us: - Why you'd be a great fit for this role - A time you built trust and developed long-term client relationships - Why you believe you'd thrive in a fast-paced, relationship-driven environment We're looking for exceptional communicators, so your video matters. We look forward to meeting you. Work Location: Remote

We are a growing small business looking for a highly motivated Quality Control Specialist to join our team. As we expand, we need a sharp, detail-oriented "second set of eyes" who can truly learn our processes inside and out. The ideal candidate will deeply understand our standards, align with our workflow, and proactively catch mistakes before they reach the finish line. If you have a passion for precision and want to grow with a dynamic team, we’d love to hear from you.

Summary Are you an established male voice actor with a premium professional studio setup and a delivery that feels effortlessly natural, warm, and conversational? At Cartesia, we are building the next generation of top-tier AI voices, and we are looking for an exceptional male voice-over professional to join our roster. This isn't a project for beginners or hobbyists; we are looking for a seasoned pro who possesses masterful mic control, excellent pacing, and a command over a relaxed yet authoritative tone. We need pristine, broadcast-ready audio and a delivery that sounds like a confident, articulate human being, not a rigid robot. If you have the studio setup to deliver flawless files on a tight deadline, we want to hear from you. 🎛️ Studio & Tech Specs (Strict Requirements) Because these files are training advanced AI models, our technical baseline is exceptionally high. Samples containing any room tone, noise floor issues, or acoustic reflection will be automatically disqualified. Fluency: Must be a fluent American English speaker. Experience: Proven professional background in commercial voice-over, corporate narration, or high-end e-learning. (An established portfolio or representation is highly preferred). Your Setup: A dedicated, fully acoustically treated isolation booth or professional studio space with a negligible noise floor. The Gear: A professional-grade external condenser or dynamic XLR microphone running through a clean interface. Audio Quality: Delivery of pristine, "clean" raw or mastered files—perfectly edited and entirely free of mouth clicks, pops, plosives, or room ambiance. ✨ Who You Are We are looking for talent who can hit the exact sweet spot between polished, professional delivery and a genuinely natural vibe. You’re a perfect fit if you bring: The "Conversational" Sweet Spot: The ability to sound relaxed, engaging, and grounded without sounding overly theatrical, "announcer-y," or forced. Flawless Editing Skills: You know how to deliver a clean track that requires zero technical cleanup on our end. 🚀 How to Apply We want to hear your professional conversational tone. Please submit a short recording in your natural American English accent answering the following prompt: "What is your favorite thing to do and why?" Show us what you've got—we look forward to listening to your audition.

Kajabi Platform Management: • Update and maintain my Kajabi website and create new landing pages as needed • Organize CE course content: upload and clip videos, create thumbnails, structure modules and lessons • Edit and manage blog posts within Kajabi Marketing & Newsletters: • Draft and send newsletters in Kajabi to past students and new audience outreach • Design professional flyers and digital marketing materials in Canva for CE trainings • Post marketing content to Facebook therapist groups Social Media & Content: • Schedule and post content on Facebook, Instagram, LinkedIn, and YouTube • Upload videos to YouTube (with descriptions, tags, and thumbnails) • Basic video editing for CE courses, social media clips, and YouTube uploads Administrative & Student Support: • Manage registration for CE training courses • Provide friendly, professional customer service to enrolled students • Track enrollments and flag any issues to me promptly Organization & Documentation: • Use Notion to manage tasks, track projects, and stay aligned with the team • Organize and maintain files and documents in Google Drive Requirements: • Hands-on experience with Kajabi (please describe your experience in your proposal) • Proficiency with Canva for flyers, graphics, and digital marketing materials • Comfortable working in Notion for task management and Google Drive for file organization • Experience managing social media accounts (Facebook, Instagram, LinkedIn, YouTube) • Basic video editing skills (CapCut, Descript, Adobe Premiere, or similar) • Excellent written English — you'll be communicating directly with students • Highly organized, reliable, and able to meet deadlines without constant follow-up • US-based strongly preferred (for time zone alignment and familiarity with US CE industry norms) • Experience working with therapists, coaches, or health/wellness professionals is a plus Nice to have: • Familiarity with continuing education or mental health professional audiences • Experience with Facebook group marketing • Knowledge of YouTube SEO (titles, descriptions, tags) How to apply: In your proposal, please include: 1. A brief description of your Kajabi experience — what specifically have you done on the platform? 2. Links to or screenshots of any flyers, landing pages, or social media content you've created 3. Your availability (hours per week and time zone) 4. Your hourly rate

Job Description & Statement of Work (SOW) Position: Recovery Community Liaison (1099 or Part-Time) Reports To: Program Director or Executive Director Position Summary The Recovery Community Liaison develops and maintains partnerships with community organizations, coordinates educational speakers and resource fairs, and expands recoveryoriented services available to Avaris Residential Program clients. Key Responsibilities • Recruit and schedule 2–4 guest speakers per month. • Maintain a directory of community resources and referral partners. • Coordinate logistics for on-site educational sessions. • Develop a 12-month client education calendar. • Maintain attendance rosters and presentation records. • Distribute educational materials and resource information. • Identify employment, housing, legal, healthcare, and recovery partners. • Promote collaboration with hospitals, nonprofits, colleges, and government agencies. • Collect client feedback after sessions. • Provide monthly activity reports to leadership. Minimum Qualifications • Bachelor’s degree or equivalent experience preferred. • Experience in behavioral health, recovery services, outreach, or community engagement. • Excellent communication and relationship-building skills. • Knowledge of Baltimore-area community resources preferred. Statement of Work (SOW) Scope: Provide outreach and coordination services supporting client education and community engagement. Deliverables • 12-month speaker calendar maintained. • At least 2 educational sessions scheduled monthly. • At least 1 new community partnership established monthly. • Updated community resource directory. • Monthly report summarizing sessions, attendance, and outcomes.

Summary SpotsPOS is a point-of-sale and shop management platform for repair shops and retail stores available on iPad, iPhone, and the web. Shops run their whole business on us: repairs, inventory, payments, employees, and customer messaging. Learn more at https://spotspos.com We're looking for a proactive, people-savvy Sales & Retention Specialist to help us grow revenue and keep customers on board. This is a warm-call role, not cold prospecting: you'll be talking to new signups, current customers, and customers who recently unsubscribed. Part problem-solver, part relationship-builder, part closer. What You'll Be Doing - Call new signups reach out within 24 hours, help them get set up, and convert them to paying customers - Recover failed payments monitor overdue accounts, follow up by phone/text/email, and keep subscribers active - Save at-risk and recently unsubscribed customers reach out with pre-approved offers and win them back - Upsell existing customers — spot accounts that have outgrown their plan and offer the right upgrade, add-on, or hardware - Payment-processing switch calls — offer existing customers a better card processing rate and walk them through switching - Track everything in our CRM, with calls and texts through RingCentral Scripts, offers, and call lists are provided — and we'll get you fully onboarded with access to our communication channels and team support. You're a Great Fit If You: - Have experience in inside sales, customer retention, collections, or subscription/SaaS customer service ideally with small business owners - Must be tech savvy, and must own an iPad/iPhone or Mac (M1 Series) - Communicate with confidence and empathy persistent in follow-up without being pushy - Work independently, hit your call blocks, and never let a lead or follow-up slip - Are available during US business hours (EST) with reliable internet and phone - Spanish fluency is a plus not required (some of our customers prefer Spanish) What We Offer Hourly base + commission on new sales, recovered payments, saved subscriptions, switches, and upgrades uncapped Flexible, remote part-time work (15–25 hrs/week) with room to grow into more hours and responsibility Ready-made scripts and templates, simple tools, and a supportive team How to Apply" 1. Include a 2-minute voice or Loom recording on why you're a great fit for this role. 2. Add a short paragraph on similar experience you've had that's relevant to this role. Applications without the recording will not be reviewed.

Looking for some help with medical bills, will pay 10% of everything I am able to save. Thank you