I run a contracting business and need a reliable, communication-first virtual assistant to be my voice with clients and keep my CRM organized so I can stay in the field. Your main responsibilities: - Call and text clients with project updates and follow-ups - Follow up on estimates and payments - Organize job photos and upload them into AccuLynx - Create appointments, update job statuses, and send invoices - Relay schedules and updates between my crews and clients I'm looking for someone who: - Loves client communication and is warm and professional on the phone - Is highly organized and reliable (I value follow-through above all) - Has strong written and spoken English (Spanish a plus) - Has CRM experience — AccuLynx ideal, but not required if you learn fast Part-time to start (~10–15 hrs/week) with room to grow. I'll pay through Upwork with time tracking. To apply: Start your proposal with the phrase "Blue Roof" so I know you read the full post, and briefly answer: (1) a time you turned a frustrated client around, and (2) how you stay organized with lots of small repetitive tasks. Proposals without the phrase won't be reviewed.

Fractional Social Media & Client Support Specialist Engagement type: Fractional / Independent Contractor Time commitment: 15-25 hrs/week Experience level: Mid-level (3-5 years) Role Overview This role provides dedicated fractional support for a single client, covering social media concepting, project management, and client reporting. The person in this role acts as an extension of the account team, keeping deliverables organized and on schedule while contributing creative input on social strategy. Key Responsibilities Social Media Concepting: • Develop content concepts and campaign ideas aligned to client narrative pillars • Draft content calendars for review • Research trends and competitor activity relevant to the client's industry • Collaborate with the account team on creative direction • Schedule all social posts using social calendars Project Management: • Own the project timeline and deliverable tracker for the account • Coordinate deadlines across internal team members and client stakeholders • Run or support status meetings, including agenda prep and follow-up • Flag risks or bottlenecks before they affect deliverable dates Reporting: • Weekly internal reporting on top-performing posts + suggestions on ways to improve • Compile monthly/quarterly performance reports (social metrics, media coverage, campaign results) • Maintain a running log of deliverables completed vs. planned • Prepare client-ready summaries with clear takeaways, not just raw data Requirements: • 3-5 years of experience in social media, or account/project management, ideally agency-side • Demonstrated ability to manage multiple workstreams independently • Strong writing skills and analytical (reporting) content • Comfortable working with enterprise clients and cross-functional stakeholders • Experience with project management tools (Asana, Monday, or similar) • Familiarity with social platforms and basic analytics reporting (Sprout) Success Metrics: • Deliverables consistently hit deadlines • Client reporting is accurate, clear, and delivered on schedule • Social concepts are on-brand and require minimal revision • Proactive flagging of issues rather than reactive problem-solving Tools Used: • Asana • Figma • Sprout • Google Workspace • Slack Engagement length: 3-month trial with option to extend Notes for Hiring: This is a fractional, 1099 engagement, not a W2 role. Weekly hours may fluctuate slightly based on campaign cadence but should average within the stated range. Ideal candidate can start with minimal ramp-up given the specificity of the client scope.

We are seeking a detail-oriented and proactive Virtual Office Assistant to provide administrative and operational support to our practice, Diversified Therapy in Los Angeles. The ideal candidate is highly organized, tech-savvy, and comfortable managing multiple responsibilities while maintaining excellent communication and professionalism. Key Responsibilities Inbox Management Monitor and manage email communications Organize, prioritize, and respond to routine inquiries Flag urgent matters and ensure timely follow-up Client Outreach & Relationship Support Reach out to potential clients through email and other communication channels Conduct follow-up communications with prospective clients Maintain accurate records of client interactions and lead status Client Documentation Prepare, send, and track client intake forms and other practice-related documents Ensure all documentation is completed accurately and received in a timely manner Maintain organized digital client files while adhering to confidentiality standards Systems Development & SOP Creation Develop, document, and update Standard Operating Procedures (SOPs) Create and improve workflows to enhance efficiency and consistency Assist in implementing systems and processes to support practice growth Newsletter Management Draft, format, and distribute client newsletters Coordinate content and scheduling for email marketing campaigns Monitor engagement metrics and suggest improvements Light SEO & Online Presence Support Assist with basic Search Engine Optimization (SEO) tasks Update website content, blogs, and business listings as needed Support efforts to improve online visibility and search rankings General Practice Support Provide administrative assistance for day-to-day operations Support special projects and other duties as assigned Identify opportunities to improve office systems and client experience Qualifications Previous experience as a Virtual Assistant, Administrative Assistant, or similar role preferred Strong written and verbal communication skills Excellent organizational and time-management abilities Proficiency with Google Workspace and/or Microsoft Office Experience with CRM systems, email marketing platforms, and project management tools is a plus Familiarity with basic SEO principles and content management systems preferred Ability to work independently, prioritize tasks, and maintain confidentiality Preferred Skills Experience creating SOPs and operational documentation Knowledge of newsletter platforms such as Mailchimp or Constant Contact Comfortable learning new technologies and systems quickly Strong attention to detail and problem-solving abilities

About the Role I run a fantasy football website and I'm looking for a reliable, part-time customer support agent to be the first point of contact for my users. You'll handle incoming questions, troubleshoot issues, and make sure players have a smooth experience on the site. This position is available immediately with flexible hours, so it's a great fit if you want steady part-time work you can arrange around your own schedule. What You'll Do Respond to customer support tickets through HelpScout in a friendly, professional, and timely manner Answer questions about accounts, leagues, scoring, payments, and general site usage Troubleshoot and document common issues, escalating anything more complex when needed Handle a minimum of 50 tickets per week, maintaining quality and consistency Help identify recurring problems or confusing areas so we can improve the product over time What I'm Looking For Some hands-on familiarity with playing fantasy football — you should understand drafts, waivers, scoring, roster moves, and the general flow of a season Strong written communication skills, with clear, empathetic, and grammatically clean responses Experience with HelpScout (or a similar helpdesk/ticketing tool such as Zendesk, Freshdesk, or Intercom) Dependable, organized, and comfortable working independently Ability to stay calm and helpful when users are frustrated Nice to Have Basic technical debugging skills (able to reproduce a reported bug, check browser/device details, gather useful info before escalating) Prior customer support or community management experience Familiarity with common fantasy football platforms (ESPN, Yahoo, Sleeper, etc.) Details Part-time, flexible working hours Starts immediately Expected volume: 50+ tickets per week Ongoing role with potential for more hours during peak season (August–January) To Apply Please include a short note about your experience with fantasy football and any customer support tools you've used. If you've worked with HelpScout before, mention it. Bonus points if you tell me your favorite fantasy football strategy or a memorable draft-day moment — I want to know you actually play.

Customer Experience & Community Manager — The Ollie World Commitment: Part-time, 5–8 hrs/week Rate: $15–25/hr (DOE) Location: Remote About the Role The Ollie World is looking for a detail-oriented, warm communicator to own our day-to-day customer experience and community presence. This is a hands-on role — you'll be the daily voice of our brand to customers and our community across Instagram, Facebook, and TikTok. What You'll Do - Respond to customer service emails (low daily volume, fast turnaround expected) - Manage community engagement and DMs across Instagram, Facebook, and TikTok using ManyChat (or similar) - Monitor and respond to comments, flag issues or trends to the team - Maintain consistent brand voice across all customer touchpoints - Escalate order issues, product questions, or PR-sensitive comments to the founder/team What We're Looking For - 1+ years experience in customer service and/or social community management, ideally for a DTC or consumer brand - Experience with ManyChat or similar chat automation tools (required) - Excellent written communication — warm, clear, on-brand - Comfortable working independently with light daily oversight - Bonus: experience with baby/parenting or wellness brands To Apply Please include: (1) your experience with CX (2) your experience with ManyChat or similar tool specifically, (3) an example of a brand voice/tone you've managed before, (4) your availability in hours/week.

We are looking for an experienced Phone Support Customer Service Rep. This person will take inbound calls and send follow up emails as needed for those inbound calls. - We are willing to work with your schedule. - Looking for someone with a work from home setup conducive to handling inbound calls. Professional, secure, work setup. Limited background noise. Headset, etc. - Looking for someone that can take member calls with CONFIDENCE. Not afraid to jump on the phone and deliver exceptional customer service, email if sometimes it means following up via email (especially as you train and ramp up your knowledge!) - Experience doing customer service phone support. - Experience handling escalations. - Help with Tier 2 call back requests coming from our offshore Tier 1 customer support team. Looking for someone that has that phone support magic! ✨ Someone willing to jump into the queues right away and make a big impact. Room for growth or conversion to an employee for the right person!

Our support organization operates with two primary groups: Tier 1 Response Team (Primary Intake): Receives incoming support requests and provides advanced troubleshooting and resolution. Reinforcements Team (Overflow / Backfill): Supports ticket backfill and basic requests when volume spikes or additional capacity is needed. We are seeking an experienced L1 IT Support Technician who can deliver prompt, high-quality support for a fast-paced, multi-client environment. This role requires strong real-time troubleshooting skills (often while the user is on the phone), the ability to quickly establish remote access when needed, and excellent communication to ensure users understand both the issue and the resolution. The ideal candidate is calm under pressure, service-oriented, and highly capable of handling escalations end-to-end. Schedule: This is a full-time role requiring availability Monday–Friday, 8:00 AM–5:00 PM EST. Responsibilities Serve as a first point of contact for technical assistance via phone, email, and ticketing; triage and escalate appropriately. Troubleshoot and resolve hardware, software, and end-user issues in a timely manner, ensuring excellent customer experience. Support and troubleshoot customer technology environments including (but not limited to): routers, access points, sensors, network racks, servers, workstations, kiosks, and peripherals. Diagnose and resolve workstation issues across Windows and macOS environments. Provide support for mobile devices (iOS preferred; Android helpful). Administer and support enterprise email and productivity platforms (e.g., Microsoft 365 and Google Workspace), including mobile integration. Handle user lifecycle processes, including onboarding/offboarding and access provisioning. Configure, install, troubleshoot, update, and maintain desktops, laptops, and mobile devices. Create and maintain user accounts, groups, and permissions. Troubleshoot intermediate networking and security-related issues and partner with security/IT leadership as needed. Monitor connectivity and help identify service-impacting issues or security risks. Configure and troubleshoot network-connected equipment. Support deployment and troubleshooting of enterprise printers (including multifunction devices). Document troubleshooting steps, outcomes, and repeatable procedures clearly in the ticketing system and internal knowledge base. Work collaboratively to route basic overflow issues to Tier 2&3 resources when appropriate. Nice to Have Experience troubleshooting payment / point-of-sale peripherals, including credit card terminals. Required Qualifications 5+ years in a Service Desk / Help Desk / Desktop Support role with escalation responsibility. Demonstrated ability to troubleshoot and resolve complex end-user issues quickly and professionally. Experience working within a ticketing and documentation-driven support environment (ITSM). Strong knowledge of Windows, macOS, and iOS troubleshooting and support. Experience supporting Microsoft 365 / Google Workspace / Exchange and mobile device integration. Working knowledge of Active Directory, basic networking concepts (DNS/DHCP/VPN/Wi-Fi), and common infrastructure fundamentals. Excellent spoken and written English communication skills; able to support users by phone with clarity and professionalism. Strong written documentation skills and ability to fully document troubleshooting and customer interactions. Customer-oriented mindset and ability to perform well in a high-volume, time-sensitive environment..

We are looking for a US based call person who can call our list of former law firm personal injury clients and ask them to send us a google review via a link we will text/email them. Many of our clients are spanish speaking so you must know how to speak Spanish. In your correspondence to this job posting please confirm you can speak Spanish. These are former clients of ours who know us and respect us so this is not a cold call. Our database is around 1500 people long. You do not need to have experience doing this type of work, just a pleasant phone manner, are respectful and polite on the phone. Great work for a stay at home mom or caregiver.

We are seeking an HR Client Service Manager to serve as a trusted partner, advocate, and HR resource for our international clients and their US-based employees. The role involves providing HR support, managing client relationships, and ensuring compliance with US employment laws. The ideal candidate will have experience in HR and client service management, with a strong understanding of US employment regulations. Our clients are international companies navigating the complexity of operating in the United States. They rely on our company to be more than a vendor — they need a knowledgeable partner who understands US employment law, anticipates what their employees need, and communicates across cultures and time zones with clarity and care. That’s exactly what this role delivers. This is a blended role: part client relationship manager, part HR advisor, part implementation and onboarding specialist. You’ll be equally comfortable walking a client through a compliance question, guiding a US employee through their benefits options, and ensuring a new client engagement launches without a hitch. This role primarily supports: • PEO+ Cross-Border Support — HR, payroll, benefits, and compliance support for international clients who maintain their own US entity. Foothold America partners with Vensure to deliver an integrated HR, payroll, and benefits experience. • People Partnership Services — A relationship-forward HR service model for international clients seeking a dedicated US HR partner. This service line is built on the principle that our clients’ US employees deserve the same quality of HR support as any domestic workforce — and that international employers deserve a bridge they can trust. Required Qualifications • 3–5 years of HR generalist, HR business partner, or client-facing HR experience, ideally within a PEO, EOR, HR outsourcing, or professional services environment • Working knowledge of US federal and multi-state employment law, including onboarding compliance, leave laws, FLSA, and employee relations best practices • Demonstrated experience managing multiple client or stakeholder relationships simultaneously, with a track record of delivering a high-quality service experience • Strong communication skills — written and verbal — with the ability to translate complex HR and compliance topics into clear, actionable guidance for international clients • Comfort working across cultures and time zones, with an understanding of the unique dynamics that come with supporting international employers operating in the US • Highly organized with strong attention to detail and the ability to manage competing priorities without dropping the ball • Proficiency in HubSpot (CRM) and Notion, or demonstrated ability to quickly learn and adopt new platforms • Ability to work independently in a remote environment while staying closely connected to team processes and client commitments • Ability to work hours that are conducive to the time zone of our clients (BST)

Need a Technical Support Rep who can: 1. Reply to Support Tickets, 2. Give Demos of our software as needed, and 3. Do Outbound Calls if Needed (train or onboard customers) 4. Help test out software and work with the engineering team in defining scope/priorities 5. Import customer excel spreadsheets (while helping to rearrange the data so it's consumable) into our CRM program The product is a CRM focused on insurance agencies/brokers and their workflow. You will be working part-time at first, providing on avg, 3-4 hrs of support/work each day, with the option to increase to full-time later. You must have a great English speaking accent.