We are looking for an experienced AI Voice Developer to build AI receptionists for service-based businesses. This will be an ongoing relationship, not just a one-time project. If you do great work, we expect to send multiple clients every month. Responsibilities Build an AI receptionist that can: Answer inbound phone calls 24/7 Hold natural conversations using an LLM Answer business FAQs Book appointments into the client's booking software/CRM Transfer calls to the business owner when appropriate Send SMS confirmations and follow-up messages Respond to incoming customer text messages Integrate with APIs when needed (BookingKoala, GoHighLevel, HubSpot, Calendly, etc.) Test and optimize the AI before delivery Requirements Experience with Vapi, Retell AI, Bland AI, or similar voice AI platforms Experience integrating CRMs and booking systems through APIs Strong understanding of prompt engineering for voice agents Ability to troubleshoot and improve call quality Excellent communication Ability to deliver projects within 3–7 days To Apply Please answer the following: Which voice AI platforms have you built on? How many AI receptionists have you built? Have you integrated booking software or CRMs before? Have you worked with BookingKoala? Please send 2–3 demo phone numbers or videos of AI receptionists you've built. What is your flat-rate price per AI receptionist? What do you charge monthly for ongoing support? We are looking for a long-term white-label partner who can fulfill projects as we bring in new clients.

Overview: We are a growing Managed IT Services Provider (MSP) based in the Pittsburgh, PA area looking for a reliable and sharp Level 1 IT Support Technician to assist with day-to-day support operations. This role is critical to our growth. We need someone who can handle frontline support efficiently, communicate clearly with clients, and escalate issues appropriately. If you are proactive, organized, and take ownership of your work—we want to work with you. ⸻ Responsibilities: • Provide Level 1 remote support for end users (Windows, basic Mac support) • Handle ticket intake, triage, and resolution through our ticketing system • Troubleshoot common issues: • Password resets • Microsoft 365 (Outlook, Teams, OneDrive) • Printer issues • Basic networking (connectivity, WiFi troubleshooting) • Install and configure software applications • Assist with onboarding/offboarding users • Document issues, resolutions, and client environments • Escalate complex issues to Level 2/3 as needed • Follow SOPs and contribute to improving documentation ⸻ Required Skills: • Strong communication skills (clear written and spoken English) • Experience with: • Microsoft 365 Admin Center • Windows 10/11 support • Basic networking (IP, DNS, DHCP fundamentals) • Ability to follow processes and stay organized • Reliable internet connection and availability during business hours ⸻ Preferred (Nice to Have): • MSP experience (this is a big plus) • Familiarity with RMM tools (Datto, Ninja, Kaseya, etc.) • Experience with ticketing systems (Zoho Desk, Jira, etc.) • Basic understanding of cybersecurity best practices • Experience with Apple/Mac environments ⸻ Work Expectations: • Availability during Eastern Time business hours (9 AM – 5 PM) • Daily communication and updates on tickets • Ability to follow defined processes and checklists • Willingness to learn and improve continuously ⸻ How to Apply: Please include: 1. A brief summary of your experience with IT support 2. Your experience working in an MSP (if any) 3. Tools and platforms you’ve used 4. Your availability (hours per day/week) 5. Example of a common issue you’ve resolved and how you handled it ⸻ Important: We are looking for someone long-term. Reliability, communication, and ownership matter more than just technical skill. If you are someone who takes pride in doing things the right way and wants to grow with a company—this is a great opportunity.

Customer Success Manager For Growing Digital Marketing Agency We are a rapidly growing digital marketing agency that helps home service businesses across the United States grow through better marketing, systems, and execution. Our clients include HVAC companies, plumbers, roofers, landscapers, electricians, and other home service brands looking to scale. We are looking for a reliable, proactive, and detail-oriented Customer Success Manager who wants to become a long-term part of our team — not someone simply looking for short-term freelance projects. At Digital Sprout, we value people who genuinely care about client success, take ownership of their work, communicate proactively, and want to grow alongside a fast-moving company. Who We Are Digital Sprout Core Values (G.R.O.W.) -Guided by outcomes, not activity -Real, measurable results -Open, proactive communication -Win together—with purpose Digital Sprout Operations & Training Framework (L.A.T.) -Learn — Stay curious. Never stop improving. -Act — Put it into practice fast and refine. -Teach — Share what you learn so everyone gets better. Digital Sprout Vision 300 | 300 | 93 Help 300 home service businesses generate $300M+ in revenue through better marketing, systems, and execution — while maintaining a 93%+ annual client retention rate. About the Role As our Customer Success Manager, you will serve as the primary point of contact for clients and help ensure campaigns, websites, and marketing initiatives stay organized, aligned, and moving forward. You will work closely and be supported by our Project Manager and CEO to ensure we are best aligned with client goals and getting clients' results. We have a lean Operating team of the following: -Project Manager -Paid Ads Manager -Web Developer -Designer -Technical SEO Specialist -Content Creator -Lead Quality Specialist This role is ideal for someone who enjoys communication, project coordination, marketing oversight, and building long-term client relationships. You will not be responsible for performing paid ad management, advanced SEO work, full website development, or long-form content creation. However, you must have a strong understanding of general marketing principles and an eye for design and branding in order to review deliverables for quality assurance and brand alignment. We strongly encourage the use of AI within our company workflows. Candidates should already be comfortable using AI tools such as ChatGPT, Claude, Gemini, or similar platforms to improve communication, organization, efficiency, and marketing operations. What You’ll Do -Manage client communication with professionalism, responsiveness, and clarity. -Serve as the day-to-day point of contact for assigned clients. -Work alongside the Project Manager to coordinate timelines, priorities, and deliverables. -Collaborate with clients for digital marketing strategy, promotions, campaigns, and client growth ideas. -Review websites, landing pages, ads, social posts, and marketing materials for quality assurance, accuracy, and brand alignment before client approval. -Present campaign updates and performance insights in an easy-to-understand way. -Record Loom videos, send email updates, and participate in client calls or video calls as needed. -Help ensure projects and deliverables remain on schedule. -Follow up internally on pending items to keep campaigns moving forward. -Spot opportunities to improve campaign performance, communication, or client satisfaction. -Support invoicing for one-off client requests and additional work. -Assist with onboarding new clients and ensuring a smooth client experience. -Utilize AI tools to improve workflow efficiency, communication, reporting, and operations. What We’re Looking For -5+ years of experience in marketing coordination, account management, customer success, or a similar role. Agency experience is not required. -Excellent written and verbal communication skills. -Comfortable in front of a camera (Google Meetings) -Experience recording Loom videos or presenting marketing updates to clients. -Experience using ClickUp for task and project management. -Basic understanding of Figma for reviewing design files and collaboration. -Strong organizational skills and ability to manage multiple clients simultaneously. -Ability to review creative work with an eye for design, branding consistency, and user experience. -Comfortable reviewing websites and marketing materials for quality assurance. -Experience using AI tools such as ChatGPT, Claude, Gemini, or similar platforms. -Experience with client onboarding processes. **General understanding of digital marketing and related tools, including:** -Website best practices -WordPress & Elementor Theme Builder -Conversion Rate Optimization -Paid advertising -Social media -SEO fundamentals -Google Analytics -Google AdWords -Local Service Ads -Meta -Google Search Console -Google Business Profile Why Join Digital Sprout? -Long-term growth opportunity within a rapidly growing agency. -Collaborative and supportive team environment. -Opportunity to work with a variety of growing home service brands. -Strong systems, training, and operational structure already in place. -AI-forward company culture that embraces innovation and efficiency. -Ability to grow into larger leadership or operations roles over time. **Compensation Bonuses after 120 Days for Client Rentention and Upsells** **Quarterly Profit Margin Bonuses after 1 Year** Application Note To confirm you’ve fully read this posting, please start your cover letter with: “I’m a human 5655”

We're an AI platform that automates medical-record retrieval and case workup for law firms handling high-volume litigation. Our customers are the firms; their cases flow through our system, and the platform pulls and processes the medical records those cases depend on. We're looking for a Technical Account Manager who can own the law-firm relationship and get under the hood when something breaks. This is one seat doing two jobs in equal measure. What you'll do Onboard new law-firm accounts and get them genuinely using the system. Monitor each account's health: are cases progressing, are records coming back, is the firm getting value. Be the firm's point of contact proactive check-ins, not just inbound tickets. Troubleshoot when things stall (records not returning, a case stuck in the pipeline, an integration issue). Diagnose where the breakdown is, fix what you can, and escalate real bugs to engineering with a clear, reproducible report. Spot at-risk accounts early and flag patterns back to the product team. What success looks like Accounts are active and progressing, not idle. Cases move through the system instead of getting stuck. Records come back at a healthy rate and you catch it early when they don't. Firms describe the experience as smooth and would stay. You're a fit if you Have run customer success or account management for a SaaS or data product, ideally with non-technical clients. Are genuinely technical: comfortable reading logs, reasoning about how APIs and data pipelines behave, and communicating precisely with end users not just routing tickets. Write clearly and directly. You'll be the firm-facing voice. (Plus, not required) Have legal, legal-tech, or healthcare-data experience.

Job Type: Part-Time / Ongoing / As-Needed Location: Remote Overview We're a growing supplement company looking for a reliable, detail-oriented person to provide backup customer support and admin coverage. This role kicks in when our primary operations and support person is out (vacations, sick days, etc.), so we need someone who can step in smoothly and keep things running without a hitch. This isn't a full-time daily commitment — it's flexible, on-call-style work(will have at least a few days to a week notice) that requires responsiveness and quick ramp-up when needed. Responsibilities Answer incoming customer service phone calls when the primary support person is unavailable Respond to customer service emails (order questions, shipping issues, product inquiries, returns/exchange questions etc.) during coverage periods. Look up and update order/customer information as needed Escalate complex issues appropriately Maintain a friendly, professional, on-brand tone in all customer interactions Systems Used HubSpot (CRM / customer communication) Shopify (order management) ShipStation (shipping/fulfillment) Gmail (email correspondence) Requirements Prior customer service or admin experience (e-commerce experience a plus) Familiarity with Shopify, HubSpot, and/or ShipStation preferred (willingness to learn quickly required) Clear, friendly written and verbal communication skills Reliable internet connection and quiet workspace for phone calls Ability to be responsive and available on short notice during coverage windows Comfortable working independently with minimal oversight Nice to Have Experience in the health/wellness/supplement industry Experience handling both phone and email support simultaneously How to Apply Please include a brief note on your experience with the systems listed above and your general availability/flexibility for on-call coverage (will have notice)

We are seeking dependable and customer-focused Remote Live Chat Support Representatives to join our growing team. In this role, you will assist customers through live chat by answering questions, resolving issues, and providing a professional support experience. Responsibilities: Respond to customer inquiries via live chat Provide accurate information about products, services, and policies Resolve customer issues promptly or escalate when needed Document customer interactions accurately Meet quality and customer satisfaction standards Requirements: Excellent written communication skills Basic computer and typing skills Strong problem-solving and multitasking abilities Reliable internet connection and quiet workspace Self-motivated and organized Customer service experience is a plus, but not required What We Offer: 100% Remote Flexible schedule Paid training and onboarding Competitive pay Supportive team with growth opportunities If you're passionate about helping customers and delivering excellent service, we'd love to hear from you. Apply today!

BioReg Technologies is seeking a friendly, organized, and proactive Client Clinical Outreach & Success Coordinator to support our growing network of healthcare practitioners. This role combines lead outreach, appointment setting, and client success responsibilities. You will be one of the first points of contact for prospective clients while also helping ensure our existing clients receive excellent support and follow-up. Responsibilities: Contact prospective clients and leads by phone, email, and text. Schedule demos, consultations, and training sessions. Follow up with webinar attendees and inbound inquiries. Maintain accurate records in our CRM-Hubspot Assist with onboarding new clients and coordinating training. Conduct regular check-ins with existing clients to ensure satisfaction and engagement. Help identify opportunities for additional products, services, or support. Coordinate client communications, Qualifications: Excellent verbal and written communication skills. Comfortable making outbound calls and building relationships. Strong organizational and follow-up skills. Detail-oriented, dependable, and self-motivated. Experience in customer service, appointment setting, sales support, or healthcare-related fields is a plus. Familiarity with CRM systems (hubspot) and Microsoft Office/Google Workspace preferred. Compensation: Part-time position (approximately 10 hours per week, or more depending on availability). Competitive hourly pay. Performance-based bonus opportunities tied to appointments scheduled, client engagement, and business growth. What We're Looking For: A positive, people-oriented individual who enjoys helping others, takes initiative, follows through on commitments, and can build strong relationships with both prospective and existing clients.

Onshore Call Center Scheduler (Healthcare Appointment Scheduler) Position Overview The Call Center Agent (Healthcare Appointment Scheduler) plays a vital role in connecting senior members with essential healthcare services. This position is responsible for conducting inbound and outbound calls to schedule appointments with Nurse Practitioners (NPs). Successful candidates demonstrate professionalism, empathy, and clear communication while maintaining strict adherence to HIPAA, confidentiality, and quality standards. As the first point of contact, agents represent the organization with courtesy, respect, and a strong patient-first mindset. ________________________________________ Why Join Us At Care Connectors Medical Group, you’ll be part of a mission-driven organization focused on improving access to care for seniors and underserved populations. Our team helps members receive critical preventive services—including annual wellness visits, health assessments, and screenings—delivered in convenient settings such as their homes or local communities. [myccmg.com] We are committed to enhancing health outcomes through personalized engagement, care coordination, and innovative healthcare solutions that close care gaps and make a meaningful difference in people’s lives. [myccmg.com] Joining our team means contributing to better healthcare experiences while working in a collaborative, purpose-driven environment. ________________________________________ Key Responsibilities • Conduct high-volume inbound and outbound calls to schedule healthcare appointments • Clearly communicate the purpose of the call and appointment details • Accurately schedule and update appointments within internal systems • Follow established scripts, workflows, and scheduling guidelines • Address member questions, objections, or concerns with empathy and professionalism • Deliver a consistently respectful, patient-focused experience ________________________________________ Communication & Professional Standards • Communicate clearly in English with a neutral, easy-to-understand tone • Demonstrate patience, empathy, and professionalism when engaging with senior members • Maintain a calm, friendly, and confident phone presence • Actively listen and respond effectively to member needs and concerns • Represent the organization positively in every interaction ________________________________________ Compliance & Confidentiality • Adhere to all HIPAA regulations and patient privacy requirements • Safeguard sensitive member information at all times • Use systems securely and responsibly • Immediately report any privacy, compliance, or security concerns ________________________________________ Documentation & Accuracy • Accurately document call outcomes, appointment details, and notes • Ensure all data entered into systems is complete, accurate, and timely • Follow data entry standards and quality benchmarks • Review work for accuracy prior to finalizing appointments ________________________________________ Productivity & Performance Standards • Meet or exceed daily and monthly call volume and scheduling targets • Maintain schedule adherence and attendance standards • Effectively manage time in a fast-paced, performance-driven environment • Consistently meet quality assurance (QA) expectations ________________________________________ Technical & Workspace Requirements • Must provide own equipment including headset • iCore i5 processor or higher • Minimum 8 GB RAM, 60Mbps download and 20Mbps upload • Reliable high-speed wired internet connection • USB noise-canceling headset • Quiet, secure, and distraction-free workspace suitable for confidential calls ________________________________________ Availability Requirements • Flexibility to work across U.S. time zones (EST–PST) • Consistent availability for assigned schedules • Bilingual a plus - Spanish • Weekend availability required ________________________________________ Compensation & Incentives • Hourly pay: $21 English – $22 Spanish • Performance-driven environment with opportunities for recognition and incentives based on quality and productivity ________________________________________ Preferred Qualifications • Previous call center or customer service experience • Experience working with senior populations • Strong computer navigation and multitasking skills • Self-motivated, reliable, and well-organized ________________________________________ Growth & Career Opportunities At Care Connectors, we believe in developing our talent. High-performing agents may have opportunities to grow into roles such as: • Quality Assurance (QA) • Team Lead / Supervisor • Training & Operations Support • Additional leadership and specialized roles as the organization continues to grow ________________________________________ Success Profile To succeed in this role, agents are expected to: • Demonstrate professionalism, empathy, and strong communication skills consistently, with the ability to communicate clearly and maintain a professional phone presence in a fast-paced call center environment • Accurately schedule appointments following established workflows • Meet or exceed productivity and quality targets • Maintain strict compliance with HIPAA and confidentiality requirements • Ensure accurate and complete documentation across all systems • Adhere to strict attendance and schedule expectations • Embrace coaching, feedback, and continuous improvement • Maintain required QA performance standards

Hey, We're sending laptops to parents in August (around 1000+ parents). We expect that some of these parents will have technical issues so we're looking to build a customer support team of ~10 reps who can help parents with dealing with these support issues. Parents should ideally be able to hop on a video call with one of our IT support reps and get their issue resolved. We're looking for someone who has run an IT support team in the past and can help us with building, scaling and running this team.

About Us We are a digital strategy firm focused on social justice issues, working with some of the leading organizations and political voices in the country. We're a tight-knit team that moves fast, cares deeply about the communities we serve, and believes the how of our work matters as much as the what. We're looking for a part-time Executive Assistant for our principal who shares our values and wants to help keep a busy, purpose-driven practice running smoothly. What You'll Do Billing & financial support — prepare and send client invoices, track payments and follow up on outstanding balances, support payroll processing, manage expense tracking, and help keep our books clean and current Calendar & inbox management — schedule meetings across time zones, triage email, protect focus time, and keep the principal's day running on rails Client & partner communications — draft and send professional correspondence, follow up on outstanding items, and serve as a warm, reliable point of contact Meeting support — prepare agendas, take notes, track action items, and make sure nothing falls through the cracks Administrative operations — contract organization, records management, and keeping our files and systems tidy Project coordination support — help track deliverables and deadlines across client engagements in [Asana/Notion/ClickUp] Light research — gather background on prospective clients, partners, conferences, and speaking opportunities Occasional extras — travel booking, event logistics, and other tasks that keep a small firm humming Who You Are 2+ years of experience as an executive assistant, virtual assistant, or operations/admin professional (agency, nonprofit, or consulting experience a plus) Hands-on experience with billing and light financial administration — invoicing, invoice and payment tracking, payroll support, and expense management. You don't need to be an accountant, but you should be confident and accurate with numbers and financial workflows Values-aligned: you care about social, racial, and economic justice, and you want your work to support organizations fighting for it. Experience with nonprofits, advocacy groups, or movement organizations is a strong plus Exceptionally organized and detail-oriented — you catch the typo, remember the follow-up, and flag the conflict before it happens A clear, warm, professional writer Proactive and self-directed — you don't wait to be told; you see what needs doing and do it Trustworthy and discreet with sensitive client and business information Comfortable with tools like Google Workspace, Slack, Zoom, and a project management platform ([Asana/Notion/ClickUp]); familiarity with invoicing/bookkeeping and payroll tools ([QuickBooks, Wave, Gusto]) strongly preferred