We are looking for an Intake Coordinator for our private therapy and coaching practice for approximately 12-4 hours a week; hours may increase over time based on performance, reliability, and practice needs. This role is the first point of contact for new clients; your work is to help them feel heard, understood, and supported from the very first interaction. The ideal candidate is highly organized, detail-oriented, dependable, and genuinely enjoys helping people. You should be comfortable speaking on the phone, managing multiple administrative tasks, and communicating with empathy while maintaining structure and professionalism. Key responsibilities include - Answer and return calls from prospective clients in a timely manner. - Respond to client inquiries by phone, text, and email - Conduct intake screening calls and gather information accurately - Help prospective clients understand services, clinician availability, fees, and next steps - Schedule intake appointments and manage calendar coordination - Track inquiries and ensure timely follow-up with prospective clients - Manage cancellations, rescheduling requests, and appointment reminders - Communicate professionally with clients, clinicians, and referral sources - Support a smooth, welcoming, and organized intake experience from first contact through scheduling Qualifications • Excellent customer service and interpersonal communication skills • Strong phone presence and ability to build rapport quickly • High attention to detail and accuracy • Strong organizational and time-management skills • Ability to work independently and follow through on tasks without constant supervision • Ability to receive feedback, implement changes, and continuously improve • Professional, warm, and grounded communication style • Reliable, responsive, and accountable Required Experience Minimum of 1 year of experience in a client-facing administrative, scheduling, receptionist, intake, or customer service role Experience handling phone calls, scheduling, email communication, and client interactions as a significant part of previous employment Technical and software skills: Ability to use online scheduling systems Ability to use EHR platforms. Comfort managing calendars, bookings, cancellations, and rescheduling workflows Experience with phone systems, voicemail management, and call routing tools Ability to use email and secure messaging systems for client communication Basic data entry skills with high accuracy in client records Familiarity with digital documentation workflows Ability to learn and use practice management software quickly Comfort with Google Workspace tools such as Gmail, Calendar, and Docs Applications: All applicants need to submit an application letter, curriculum vitae.

We are seeking a detail-oriented individual to screen voicemails and return calls for our study team. The role involves directing interested participants to the appropriate study team, ensuring efficient communication and organization. Strong communication skills are essential for this part-time position.

Cold Caller / Appointment Setter Needed for Concrete Coating Company We are a growing concrete coating company looking for an experienced cold caller/appointment setter to help us generate estimate appointments in targeted neighborhoods. This role will focus on calling homeowners in specific areas after we drop door hangers, mailers, yard signs, or complete jobs nearby. For example, when we finish a garage floor or patio project, we may target the closest 500–1,000 homes around that job and need you to call those homeowners to introduce our company and set free estimate appointments. What we do: We install premium concrete coatings for garages, basements, patios, porches, pool decks, and commercial floors. What you’ll be doing: Calling targeted homeowner lists Introducing our concrete coating services Following up after mailers, door hangers, and neighborhood marketing Setting appointments for free estimates/design quotes Updating our CRM with notes, call results, and appointment details Following a script while also sounding natural and professional Making multiple follow-up attempts when needed Ideal candidate: Experience cold calling homeowners Home services experience preferred Experience with concrete coatings, roofing, windows, siding, HVAC, remodeling, painting, pest control, landscaping, or similar industries is a plus Strong English and clear phone voice Comfortable handling objections Reliable, organized, and consistent Able to call during U.S. business hours and early evenings Experience setting appointments, not just making calls What we’re looking for: Someone who can call consistently, track results, and help us turn neighborhood marketing into booked appointments. We want someone who understands speed-to-lead, follow-up, and how to work a local home services campaign. Please apply with: Your home services calling experience The industries you have called for Your appointment-setting results if available Your hourly rate Your availability A short voice sample or call recording if you have one This can become an ongoing long-term position for the right person.

We operate a portfolio of home service businesses (residential cleaning, dog waste removal) across multiple U.S. markets. Our remote VA team handles inbound leads, quote calls, and booking. We're looking for an experienced sales trainer to run practice sessions and help sharpen our call scripts. What you'll do: Run live mock call sessions with our VAs, role-playing common scenarios (price objections, "let me think about it," competitor comparisons, no-shows/reschedules) Review recorded calls and give specific, actionable feedback tied to exact moments in the call Help refine our existing call scripts and objection-handling responses based on what you see working or not working Coach reps 1-on-1 as needed What We're Looking For Proven experience training sales reps, ideally in a call center, home services, or subscription/recurring-revenue environment Comfortable running live roleplay and mock calls, Strong grasp of objection handling and consultative closing (this is inbound lead conversion, not cold outbound) Experience working with remote or offshore teams a plus Engagement is as-needed (new hires, or reps who need extra coaching), not a fixed weekly schedule.

The Intake Coordinator or Client Care Coordinator is the main point of contact for new clients and the central liaison between clients, therapists, and team members. This is a vital position and requires someone in this role who is dedicated, sees the big picture, pays attention to detail, and is a warm and friendly representative of the practice. We highly value this role, and are always working to set you up for success and support you, knowing that Self & Wellness could not serve our clients and therapists without you. Responsibilities *Be available to conduct scheduled and live consultation calls M-F 9-5 EST time *Be available for 5-10 hours per week of work *Conduct intake calls and schedule clients for first sessions (ideally) or consultations with therapists (as appropriate), using the consultation call script and process provided. *Perform post-intake tasks according to the checklist provided (send intake forms, get credit card on file, welcome email, etc) *Follow up with new clients to fill out forms before first session *Return client calls, emails, Psych Today messages and Alma messages within 2 hours whenever possible and no later than the next business day. *Follow up with clients who have fallen off a consistent schedule. *Official discharge process with clients who terminated (contact, follow up, letter) and deactivate in EHR. *Research referrals for clients who need additional services or higher level of care. *Completely fill out contact log for accurate metrics tracking. *Collaborate with the practice owner for ongoing process improvement. *Identify problems or issues that may negatively affect the business, and proactively alert the owner, using the insight from your role to help solve these issues. *Perform additional administrative tasks as needed (ie. issuing superbills, helping clients with Thrizer, sending exit surveys). Insurance billing (submitting claims, posting insurance payments) *Benefits checks through Availity or directly through insurance *Following up on outstanding balances for copays and late payments for private pay clients *Posting blog posts *Posting social media posts *Sending newsletter *Perform all duties in a HIPAA compliant manner. Requirements *Experience using an EHR (Simple Practice preferred) *Experience with Alma, Availity, Psychology Today, Facebook, Instagram, iplum *Experience with Microsoft Suite *Billing experience *Warm, friendly and professional *Excellent communication and reflective listening skills *Start your cover letter with the word rain *HIPAA certification preferred (can provide training if needed) *Experience in the mental health field *Private, quiet office space with good internet connection *Laptop or computer and cell phone Measuring Success 90% of consultation calls scheduled are completed. 60% of clients who did a consultation, booked a session/were assigned to a therapist. 50% overall conversion rate These metrics, in conjunction with client surveys and feedback, therapist feedback, and owner experience will be used to determine Intake Coordinator success.

We are looking for an experienced Phone Support Customer Service Rep. This person will take inbound calls and send follow up emails as needed for those inbound calls. - We are willing to work with your schedule. - Looking for someone with a work from home setup conducive to handling inbound calls. Professional, secure, work setup. Limited background noise. Headset, etc. - Looking for someone that can take member calls with CONFIDENCE. Not afraid to jump on the phone and deliver exceptional customer service, email if sometimes it means following up via email (especially as you train and ramp up your knowledge!) - Experience doing customer service phone support. - Experience handling escalations. - Help with Tier 2 call back requests coming from our offshore Tier 1 customer support team. Looking for someone that has that phone support magic! ✨ Someone willing to jump into the queues right away and make a big impact. Room for growth or conversion to an employee for the right person!

About Us FranCoach/Create A Shift/Dvelop Academy is a one stop shop for Franchise Recruitment and Education. We special in helping businesses to grow, individuals to learn and acquire a small business, and teach an industry skill to newcomers. Role Overview We are looking for a tech-savvy, highly organized, and visually creative professional to join our team as an Operations & Client Services Assistant. You will be the engine behind the scenes—ensuring our client portal and CRM stay updated, keeping our client deliverables on track, and whipping up clean, engaging graphics in Canva. This is a multi-faceted role perfect for someone who loves both structure (keeping systems tidy) and creativity (making things look good). Key Responsibilities System & Tech Management: Regularly update and maintain our CRM [ZOHO] and Client Portal [FranCoach Internal Portal of Brand Offerings] to ensure data integrity. Client Deliverable Tracking: Monitor project timelines, follow up on missing pieces, and ensure client deliverables are moving smoothly through our pipeline. Graphic Design (Canva): Create and edit visually appealing digital assets using templates in Canva (e.g., social media graphics, client PDFs, worksheets, slide decks). Administrative Support: Assist with ad-hoc operational tasks to help streamline daily business functions. Requirements & Qualifications Tech-Savvy: Proven experience managing CRMs and project management tools/portals. You learn new software quickly. Canva Pro: You have a sharp eye for design, alignment, and branding. You don't just use templates; you know how to make them look professional. Detail-Obsessed: You’re the type of person who notices a typo from a mile away and gets genuine satisfaction from an organized dashboard. Proactive Communicator: You don't wait to be told what to do if you see a bottleneck; you ask questions and provide updates independently. Reliable Internet & Equipment: Must have a dependable workspace and access to a Canva Pro account (or we can provide access). How to Apply Please start your cover letter with the word "Consistency" and briefly answer the following: What specific CRM and project management tools are you most comfortable using? Share a link or attachment to a few Canva graphics or client materials you've designed. How do you keep yourself organized when managing multiple deadlines?

I'm seeking an administrative assistant to support my real estate business. The role requires availability from 8am-5pm CST for real-time communication and task handling. Responsibilities include managing schedules, coordinating communications, and performing various administrative tasks. The ideal candidate will be organized, efficient, and able to handle a variety of tasks effectively.

We are a growing import/export company supplying food products to Caribbean and international grocery stores. We are looking for someone to make outbound calls to grocery stores and distributors to promote our products and gather information on their needs. The ideal candidate will have experience in telemarketing and cold calling, with strong phone communication skills. Responsibilities: - Call grocery stores and speak with owners or purchasing managers -Identify the top 3 products they frequently run low on -Gather current pricing and estimated volume for set items -Understand supplier issues (price, delays, consistency) - Track all information accurately in a spreadsheet - Flag potential high-interest buyers We are focused on international grocery store and Caribbean Restaurants in NY,

We're looking for a detail-oriented QA tester to test an AI voice agent used in real estate acquisitions. -You'll make test calls to our AI phone agent, act out realistic seller scenarios, and grade each call on voice quality and overall performance. You'll log grades and short notes on what worked and what felt off, things like unnatural phrasing, repeated questions, robotic delivery, wrong routing, or awkward pauses. -Requirements: Fluent spoken English and a quiet environment for phone calls. Strong attention to detail and the ability to write short, clear notes. Comfortable following a test script but also improvising like a real caller would. Prior QA or call center experience is a plus but not required. -Details: Ongoing part-time work, flexible hours, but testing must be performed during US business hours. Please only apply if your schedule allows regular availability in that window. Mention any experience testing voice or chat AI in your proposal. To be considered first: include a short video (under 30 seconds) telling us why you're interested in this role.