I help brands scale profitably through performance marketing, full funnel paid media, and conversion optimization. I specialize in Google Ads, Meta Ads, funnels, and data driven growth systems that turn traffic into revenue. If you're looking for a senior marketer who can drive measurable results, not guesses or awareness, but real performance outcomes, you're in the right place. I'm a performance marketing strategist with 23 years of experience leading paid acquisition, conversion optimization, and full-funnel growth for 800+ clients ranging from funded startups to Fortune 500 brands. Where I excel is combining rigorous data analysis with high-impact creative, turning campaigns into scalable revenue systems. Whether you need a complete funnel buildout, profitable Google Ads, a Meta retargeting engine, or CRO across your site or landing pages, I deliver the strategy and the execution. ___________________________________________________ What I Do Best: Paid Acquisition Google Ads (Search, Performance Max, Display, YouTube) Meta Ads (Facebook + Instagram) Retargeting + full-funnel sequencing Ad creative strategy + testing frameworks Campaign builds, rebuilds, audits & optimization Funnels & Conversion Systems Landing page strategy + wireframes Funnel architecture (cold → warm → hot) CRO: analytics, heatmaps, A/B testing Offer optimization + messaging refinement Lead gen, eCommerce, SaaS, B2B funnels Analytics & Optimization Campaign auditing + diagnostics Attribution setup + tracking fixes Performance dashboards (GA4, Tag Manager) Conversion rate optimization ROI modeling + scaling strategy ___________________________________________________ Results I’ve Delivered: 70 percent+ sales lift from a 90-day paid ads + funnel overhaul $0.13 user acquisition via Meta Ads (education vertical) 500,000+ app downloads in 6 months using organic + retargeting systems 150 percent+ traffic growth across multiple performance-led campaigns $480K raised through a paid/earned hybrid launch funnel 8M dollars in VC funding secured by clients following GTM + growth strategy Consistent 3–7x ROAS across multiple eCommerce and lead gen accounts Tools & Platforms Ads: Google Ads, Meta Ads Manager, TikTok Ads Analytics: GA4, Tag Manager, Looker Studio, Hotjar Optimization: Optimizely, VWO, Crazy Egg Funnels: ClickFunnels, Webflow, Unbounce, Shopify Email/Retention: Klaviyo, Mailchimp, ActiveCampaign ___________________________________________________ About Me: I started my agency with $250 in high school and scaled it to one of the leading performance-focused firms in the NYC tri-state area. I’ve worked across nearly every industry, giving me a deep understanding of how to structure campaigns, offers, messaging, and funnels that convert, not just “get clicks.” I work with the speed, precision, and strategic clarity that comes from 20+ years of hands on execution. My approach is simple: high quality communication, rigorous data-driven decision making, and relentless optimization. If you're ready to scale your acquisition, improve your ROAS, or fix a funnel that’s not converting.

Outreach Service: - LinkedIn Outreach & Sales Navigator Campaigns - Cold Email Outreach & Follow-Ups - Social Media Outreach (Manual & Automated) - Staff Augmentation (Remote Sales & Support Roles) - CRM & Lead Management Support Lead Generation Expertise: - Data Extraction - Email Extraction - Email Verification - Business List Creation - Business Email List - Business Directory Scraping BPO Services Include: - Qualified Insurance Leads (Auto, Home, Life) - Virtual Assistant - Tech Assistant - Tele Sales Services - Tele Marketing Services - Information Gathering - Appointment Setting - Live Chat Support - Customer Support - Admin Support

I love to listen and understand. It's why I became a UX researcher and why, six years later, I'm still surprised by what users reveal when you pay close attention. Over 6+ years across fintech, e-commerce, SaaS, and ed-tech, I've run 550+ user sessions, led research operations across 4 live products, and built the systems that help teams actually use what research uncovers. I work across the full research spectrum: qualitative depth through interviews, usability testing, and contextual inquiry, and quantitative breadth through surveys and data analysis because understanding people rarely fits into one method. What I can help with: — UX & Service Design Audits — Usability Testing & User Interviews — Journey Mapping & Service Blueprinting — ResearchOps Setup & Research Strategy — Qual & Quant Mixed-Methods Studies If you're building something and want to truly understand the people using it, let's talk.

Hi, it's me Hayate! A creative problem solver at heart, specialized in UX research. I use a range of qualitative research methods that will add value to your product design process. Wether you want to start a new product or wether you want to test out the usability of your existing product, you are at the right place! I have 5+ years of experience working with multinational companies, non-profit organisations and small businesses in different roles. Through the years I have sharpened my research and analytical skills, design skills, communication skills and workshop facilitator skills. 🌿 I am proficient in the following research methods: - (In-depth) Interviews - Usability tests - Competitive research - Surveys - Focus groups - Diary research - (participatory) Observations 🌿 Other activities I perform depending on the stage of the UX/Design Thinking process: card sorting, affinity mapping, customer journey, personas and user flow. 🌿 My work of course also includes analysing all the gathered data and translating that into reports, sketches, wireframes and prototypes. For this I use Figma or Sketch. Amongst my clients, I am known to be positive-minded, efficient and genuine. 

 
Extra details:
 💻 I use Figma for wireframes and prototypes ⚡️ Fast and stable internet connection (located in The Netherlands) 🎬 Extensive experience with MS Teams, Slack and Workplace by Meta and excellent at working asynchronous. 💬 I speak fluent English and Dutch Why choose me: ✅ Delivering Quality and Client satisfaction is my priority ✅ Respects deadlines ✅ Accurate & gives attention to detail ✅ Easy to communicate with and understand your needs ✅ I work on projects with complete discretion (see past agencies I have worked with) I look forward to our potential cooperation! 🤝 Cheers, Hayate

I’m a UI UX Designer with 10+ years of experience in UI UX Design and Product Design, helping startups, SaaS companies, and enterprise teams build intuitive, scalable, and high-performing digital products. Specializing in SaaS UX, dashboard design, mobile app design, web design, and AI-native products, I combine strategic UX thinking with modern UI systems to create experiences that drive engagement, retention, and business growth. I’ve delivered 320+ UI UX Design projects, created 6,000+ wireframes, and built 250+ prototypes for products used by millions of users worldwide. My clients include Blizzard, Apollo, and Forbes-featured companies. As a UI UX Designer and Figma expert, I focus on transforming complex workflows into clean, developer-friendly interfaces through UX Research, design systems, prototyping, and AI-powered product design workflows. As a UI UX Designer, I create user-centered experiences that improve usability, simplify complex workflows, and drive measurable business growth. My UI UX strategies have helped clients increase onboarding completion, boost retention, reduce support tickets, and improve conversions by up to 150%. I combine UX strategy, UI UX Design, UX Research, and AI-powered prototyping workflows to move products from concept to validated MVP significantly faster without sacrificing quality. Why should you hire me as a UI UX Designer? ✔️ 10+ years as a UI UX Designer for SaaS, AI, FinTech, Healthcare, Logistics, Education, and B2B products ✔️ 320+ UI UX Design projects with measurable business impact ✔️ 63,000+ hours in UI UX Design, UX Research, wireframing, prototyping, and UI UX Figma workflows ✔️ Expert UX UI Designer specializing in dashboards, enterprise systems, CRM design, and SaaS UX ✔️ 6,000+ wireframes and 250+ interactive prototypes built in Figma ✔️ AI-powered UI UX Design workflows using Cursor, Claude, V0, and Figma Make ✔️ Design systems, component libraries, and scalable UI frameworks for development teams ✔️ Strong collaboration with product managers, founders, engineers, and growth teams ✔️ 100% Job Success and Top Rated Plus on Upwork 📊 Proven UI UX Design Impact ♦ 135% NPS increase — Lykon (150,000+ users) ♦ $33M Series A raised — G2 Awards 2025 product ♦ $5.1M funding secured after redesign — Sitenna (UX Design Awards 2024) ♦ 75% faster onboarding and 25% ARPU growth — Wellness Platform ♦ Reports reduced from 2 hours to 10 minutes — Factually Health ♦ 50% fewer support tickets through UX redesign ♦ Retention improved from 35% → 50% with optimized onboarding UX 🚀 UI UX Design Services 🎯 SaaS UI UX Design and Product Design 🔹 SaaS dashboard design and enterprise UX 🔹 CRM systems, analytics platforms, and admin panels 🔹 UX architecture for complex B2B workflows 🔹 Product strategy, user flows, and scalable UI systems 🔹 AI-native SaaS UX for copilots, agents, and conversational interfaces 📱 Mobile App Design & Web Design 🔹 Mobile app design for iOS and Android 🔹 Responsive web design and SaaS interfaces 🔹 High-fidelity UI UX Design in Figma 🔹 Design systems and developer-ready UI components 🔹 UX optimization for onboarding, engagement, and retention 🔍 UX Research & UX Strategy 🔹 UX audits and usability analysis 🔹 User journey mapping and behavioral analysis 🔹 Information architecture and wireframing 🔹 Conversion optimization and onboarding improvements 🔹 Data-driven UX decisions using analytics and user insights ⚡ AI-Powered Product Design Workflows 🔹 Rapid prototyping with Cursor, Claude, V0, and Figma Make 🔹 Clickable MVPs in days instead of months 🔹 AI-assisted UX workflows and interface generation 🔹 UX systems for AI products and automation platforms 🛠 Tools & Technologies Figma · FigJam · Cursor · Claude · V0 · Lovable · React · Next.js · Tailwind CSS · Storybook · Chromatic · Jira · Notion · Convex ⭐️ What Clients Say “For over three years, the Cieden team has been a reliable partner in our global environment, consistently helping us move the needle on key initiatives.” — Senior Manager at Apollo “The new design contributed to a significant increase in conversions. The team is creative, helpful, and highly motivated.” — Founder of el Grocer “They have a great sense of UX. They understand both the business requirements and the creative vision behind the product.” — VP Engineering at BeBop Technology If you’re looking for a UI UX Designer, UX UI Designer, Senior UI UX Designer, Product Designer, Figma Expert, SaaS Designer, Dashboard Designer, Mobile App Designer, Web Designer, Healthcare Designer or UX Research specialist who can improve conversions, simplify workflows, and create scalable user experiences – Let’s connect! ☎️ I’ll reply within 2 hours with actionable UX feedback.

🏆 I love UX and challenges. It’s not just about crafting a pretty UI – there are countless UI kits and accelerators for that. Where I truly shine is in providing the best UI UX design suggestions and translating them into user flows, ensuring all potential use cases are predicted and accounted for. Together with my brother, I co-founded Cieden, now ranked among the top design agencies on Clutch and Upwork. About: 🏆 Upwork Top Rated Plus with 100% job success score; 🚀 Recognized among the Top 5 UI UX agencies in Ukraine by Clutch; ⚡️ 10+ years providing complex UI UX design solutions; 🎯 300+ UI UX design projects with real business outcomes; 🌟 Consistently achieving 100% customer satisfaction thanks to our relentless focus on client needs. 💎 $2M+ Total earned on Upwork; 📈 63,356+ total hours in UI UX Design, research, prototyping, and UI UX Figma design software. 💜 Clients: Apollo, Blizzard, MedEntry, elGrocer, Sitenna, Exceeders By following the latest trends in user experience design and responsive design, I ensure you receive fresh, up-to-date, and innovative solutions. Simplicity and usability are my core values, and I focus on making even the most challenging user interfaces intuitive and easy to navigate. Another strength I bring to the table is a sharp focus on your business goals. Whether it's UX research, competitive analysis, user journey mapping, or information architecture, I aim to align my design strategy with your objectives. I help brainstorm product features, provide thoughtful feedback (and necessary pushback), and serve as a reliable sounding board to refine your product roadmap. I'm equally comfortable leading discovery workshops, conducting user interviews, and delivering pixel-perfect Figma prototypes ready for developer handoff. What I offer: ✔ Customized Design Process. Tailored UI UX design solutions that include thorough UX research, user-centric wireframing, rapid design sprints, and high-fidelity UI design, all with seamless collaboration alongside developers. ✔ Strategic and Creative Approach. I combine strategic thinking, design thinking, and creativity to meet both business objectives and user needs effectively. ✔ Healthcare UI UX Design Expertise: Healthcare is one of my core domain specializations, with 45+ projects delivered and 10 years of hands-on experience. My work spans telemedicine platforms, clinical and patient portals, health monitoring and tracking tools, medication management systems, mental health apps, and AI-assisted diagnostics. Comprehensive Expertise: • Complete UI UX Design Services
 • User Experience Design and UX Research
 • Wireframing, Prototyping, and Mockup Design
 • SaaS, Enterprice, B2B, and B2C Interface Design
 • Responsive Design for Mobile and Web
Apps • A/B Testing, Usability Testing, and Interaction Design
 • Dashboard and Platform Design for SaaS, FinTech, Education, Healthcare, eCommerce, AI, Logistics, Automotive, Enterprice and more
 • UI UX Research, Material Design, and clickable prototypes for iOS and Android app design • Product Design for SaaS and B2B Tools • Design Audit, UX Audit & Heuristic Evaluation • Developer Handoff, Design Tokens & Component Libraries My Stack: • Design: Figma, FigJam, Adobe XD • AI: Cursor.ai, Claude Code, ElevenLabs, AG-UI, Next.js, Convex • Design systems in code: Unlike others, I do UX Engineering, so I provide components in React code, create storybooks, and set up chromatic UI testing. If you're looking for a UI UX designer, Senior UI UX designer, product designer, Figma expert, SaaS designer, healthcare UI UX designer, healthcare design, dashboard designer, UI UX Designer, or a design partner to enhance your digital product – feel free to reach out. I'm always open to collaborating with bright and passionate individuals 🙌

Struggling with low engagement, product churn, or unclear user needs? I’m Musa, a TOP RATED UI/UX Designer & UX Researcher & Product Designer & UX Strategist based in Lisbon, Portugal, with 15+ years of global experience (Vodafone Germany, Vodafone UK, Vodafone Portugal, Vodafone Turkey, Huawei, Ericsson, Nokia, Turkcell). Certified by Nielsen Norman Group and specialized in data-informed design strategy, I turn complex challenges into actionable insights that drive growth, retention, and user satisfaction. With a unique blend of qualitative + quantitative research, stakeholder alignment, and global UX maturity enablement, I help scale-ups and enterprises turn user behavior into product wins. 📊 Proven Impact: *204% increase in revenue by reducing friction in user flows and aligning messaging with user mental models *290% boost in engagement through iterative testing, heatmaps, and in-depth interviews *Successfully led UX transformation across 25+ squads, impacting 18M+ users globally 🌍 Who I Work With: Executing UX&UI research projects for SaaS, marketplaces, digital media, E-learning, EVs, among others. I help my clients better understand their users' motivations and pain points to uncover business opportunities and product optimizations aimed at improving activation, conversion, engagement, and retention. Product-led SaaS, medical, health, retail, marketplace, fintech, telco, edtech, telco, banking, insurance and CRM & B2B & B2C *Startup Consultancy-GTM, Branding, Product Strategy, Viral&Awareness Planning *Early-stage startups needing fast validation *Enterprise and business seeking UX Research democratization and internal playbooks *Acquisition&Growth teams needing CRO + behavioral UX insights 🔍 My Expertise Includes: *Mixed-method Research (IDIs, diary studies, usability, surveys, analytics) *Research Ops & Framework Building *Product-Market Fit Testing *Remote Research Systems & UX Academy Design *AI for UX: Rapid hypothesis validation, prompt crafting *Research-Backed Wireframes & Prototypes (Figma) *Team Empowerment: Onboarding PMs/devs to UX insights !!My Core Services!! - User interviews - Usability Testing - Usability Studies (moderated & unmoderated) - UX Testing - UX Audit - UX Research Testing - UI Testing - Surveys, Tree Testing, Card Sorting, Site Visit,User insights&Critical Findings for App& website, shops, stores and products - Persona Development - Customer Journey Mapping - CX Journey - GTM&BTL&ATL - UX Research Strategy & Planning - Design Thinking Double Diamond 🧪 Tools I Use: *Research & Testing: UserZoom, Maze, Usertesting.com, Optimal Workshop, Lookback, Userlytics,Lookback *Surveys & Analysis: Typeform, SurveyMonkey *Analytics: Google Analytics GA4, Adobe Analytics, Mixpanel, Smartlook, Hotjar, Semrush, Fullstory, Posthog and Contentsquare *Design: Figma, Figjam, Miro, Mural, Shopify,Webflow, Framer,Wordpress, WIX *Workflow: Jira, Confluence, Airtable, Clickup 🏆 Certifications & Highlights: 🥇 Nielsen Norman Group UX Research Certification (ID: 1076417) 🥇 UX Research – Interaction Design Foundation 🥇 AI-Powered UX Design | Design Thinking | Web3 & Blockchain Awareness 🥇 Turkey Customer Experience Awards - Best Measurement in CX -Gold Medal 🥇 Turkey Customer Experience Awards - Business Change and Transformation over 1000 Employees- Gold Medal 🧭 100+ research studies conducted | 50+ products launched | Global scale (Portugal, Greece, UK, Spain. Italy, Germany, China and Turkey) INDUSTRIES I've worked in (but not limited to): 🏆AI/ML 🏆Technology 🏆Diagnostics 🏆Digital Assistants 🏆Voice Assistants 🏆Troubleshooting 🏆Cybersecurity 🏆Threat Detection 🏆Chatbots 🏆Data Management 🏆Cloud 🏆Backup & Recovery 🏆E-commerce 🏆Virtual Reality 🏆Medical 🏆Emotions 🏆Healthcare 🏆Communications 🏆Wireless / Cellular 🏆Network (4G, 5G) 🏆C-Band 🏆Home Internet 🏆Education 🏆Finance 🏆Banking 🏆Cryptocurrency 🏆Trading 🏆Casinos/Gambling 🏆Social Media 🏆Advertising & PR 🏆Staffing & Recruitment 🏆Real Estate 🏆Short Term Rentals/Airbnbs 🏆Insurance 🏆Gig Economy 🏆Ride Sharing 🏆Car Rentals 🏆Automotive 🏆RV 🏆Aviation 🏆Golf Carts 🏆Billing 🏆Account Management 🏆Gaming 🏆Emotions 🏆Voiceover 🏆Productivity 🏆Entertainment 🏆Sports 🏆Golf 🏆Pet Industry 🏆Food & Beverage 🏆Hospitality 🏆Travel 🏆Fitness 🏆Retail 🏆Fashion 🏆Photography 🏆Adoption 🏆Dating & Relationships 🏆Smartphones 🏆Smartphone Cameras 🏆Wearable Devices 🏆Biometric Readers 🏆Facial Recognition 🏆Headsets 🏆Earbuds 🏆Laptops 🏆Desktops 🏆Touchpads 🏆Keyboards 🏆Portable Batteries 🏆Device Batteries 🏆Device Ports 🏆Charging Plugs 🏆Processors 🏆Smartphone Cases 🏆Laptop Bags 🏆Dolby Vision 🏆Interactive Whiteboard Devices Display Screens Product Packaging Accessibility 💬 What Clients Say: “Musa doesn’t just run research. He builds systems. Our product changed fundamentally after his insights.” “Excellent communication, strategic mindset, and execution power. We now base all roadmaps on user truth.”

Hi, I'm Augusto. I'm a 7th-semester Software Engineering student based in Brazil. I combine a developer's analytical mindset with native Portuguese fluency to handle Technical QA, AI Evaluation, and Localization projects. I bridge the gap between language and logic. If you need someone who understands the critical difference between text meant for translation and a JSON key that will break your application if touched, you are in the right place. "Augusto provided critical feedback enabling the team to improve much faster... I fully recommend hiring him." — Philip R., Indie Game Developer Here is what I bring to your team: 1. AI Data Evaluation & RLHF (PT-BR) I stress-test conversational models (LLMs and Voice Bots) to find edge cases. Instead of just logging "it sounds weird," I provide clear, reproducible error traces for prompt adherence, logic flaws, and unnatural phrasing in Portuguese so your engineers can actually fix the model. 2. Technical Translation & Localization I localize software and API documentation while strictly respecting code syntax, variables (like {{userName}}), and tags. I also deliver perfectly synced .SRT files for devlogs and technical tutorials using industry-standard terminology. 3. Game QA & Playtesting Bringing over 20,000 hours of gaming experience, I provide high-level feedback on game mechanics and balancing. More importantly, I deliver dev-ready bug reports focusing on UI/UX clarity, input lag, and hitboxes with clear reproduction steps. My Background: Education: 7th-Semester Software Engineering Student. Languages: Native Brazilian Portuguese | Fluent English (C1). Tools: Git, VS Code, Subtitle Edit, Jira, Bug Tracking Systems. Send me a message with a quick overview of your project, and let's get to work.

Upwork is one of the best places in the world to find great developers — but that’s only half the equation. If you’ve hired offshore talent on Upwork, you already know the story: - You find amazing developers at great rates… and then things slow down. - One quick question takes a full day to answer because of time zones. - Features get built differently than what you envisioned. - And you end up managing chaos instead of progress. The problem isn’t the developers — it’s the missing system between your vision and their execution. That’s exactly what I fix. 🚀 Who I Am I’m Pete Jaworski, one of Upwork’s Top-Rated Product Managers and Scrum Masters, with 10+ years leading distributed teams across 12 time zones. I help founders and startups make offshore development actually work — with structure, visibility, and accountability built into every sprint. 🔧 What I Do I install the operating system your project needs to move fast — without you needing to micromanage: ✅ Translate ideas into developer-ready build plans ✅ Eliminate confusion through structured discovery and requirements ✅ Keep projects moving asynchronously (no more waiting overnight) ✅ Track blockers, sprint velocity, and code commits automatically ✅ Give you clear dashboards showing where your dev dollars go 🧠 My System Product leadership for offshore teams. It bridges every gap between you and your developers — so they stay focused on building while you stay focused on strategy. Results delivered: - 70% faster delivery - 50% less rework - 95% of milestones completed on time 🌍 Who I Help - Founders managing offshore teams on Upwork - Startups building MVPs with remote developers - Small dev agencies needing structure and Scrum oversight - Entrepreneurs tired of “busy projects” that never launch If you’ve already found great developers on Upwork, let’s make sure they actually deliver. I’ll bring the clarity, structure, and leadership that turns your offshore freelancers into a high-performing product team. ➜ 𝐌𝐲 𝐒𝐤𝐢𝐥𝐥𝐬 & 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: 🔹Agile Product Manager 🔹AI Implementation Specialist 🔹AI Product Development Expert 🔹AI Product Manager 🔹AI Software Development Specialist 🔹AI Technology Specialist 🔹Certified Product Owner 🔹Chief Product Officer 🔹Cross-functional team Leadership 🔹CTO & Project Manager SaaS 🔹Experienced IT Project Manager 🔹Experienced Product Owner 🔹Experienced Software Project Manager 🔹Expert Growth Product Manager 🔹Expert Product Manager 🔹Expert Product Owner 🔹Expert Technical Leader 🔹Fractional CTO 🔹Full-stack development Specialist 🔹Jira Service Management 🔹Lean Startup 🔹Minimum Viable Product 🔹Operations Project Manager 🔹Product Discovery 🔹Product Launch Expert 🔹Product Management Specialist 🔹Product Roadmap 🔹Project Implementation Specialist 🔹Project Management Consultant Expert 🔹Roadmap Planning 🔹SaaS Product Manager 🔹Scrum Master 🔹Senior Full Stack Developer 🔹Senior Project Manager 🔹Senior QA Engineer 🔹Software Architecture & Design 🔹Strategic Product Manager 🔹Technical Product Manager & Developer 🔹Technical Project Manager 🔹Technical Requirement Analysis 🔹Technical Software Development Manager 🔹Technical Support Specialist 🔹Web Development Specialist 🔹QA Testing Specialist . . . . . . . . . . . . . . . . . . . . . . . . 𝐊𝐞𝐲𝐰𝐨𝐫𝐝𝐬: Agile Product Manager, AI Implementation Specialist, AI Product Development Expert, AI Product Manager, AI Software Development Specialist, AI Technology Specialist, Certified Product Owner, Chief Product Officer, Cross-Functional Team Leadership, CTO & Project Manager SaaS, Experienced IT Project Manager, Experienced Product Owner, Experienced Software Project Manager, Expert Growth Product Manager, Expert Product Manager, Expert Product Owner, Expert Technical Leader, Fractional CTO, Full-Stack Development Specialist, Jira Service Management, Lean Startup, Minimum Viable Product, Operations Project Manager, Product Discovery, Product Launch Expert, Product Management Specialist, Product Roadmap, Project Implementation Specialist, Project Management Consultant Expert, Roadmap Planning, SaaS Product Manager, Scrum Master, Senior Full Stack Development, Senior Project Manager, Senior QA Engineer, Software Architecture & Design, Strategic Product Manager, Technical Product Manager & Developer, Technical Project Manager, Technical Requirement Analysis, Technical Software Development Manager, Technical Support Specialist, AI Expert, Product Manager, Project Manager, Agile Project Manager, Scrum Master, Offshore Project Management, Remote Team Management, Product Owner, Upwork Project Manager, Upwork Product Manager, Offshore Development Oversight, Offshore Software Team, MVP Project Manager, Software Project Manager, Technical Project Manager, Agile

My name is Andy, I am the Director at ImproveMyUX with 20+ years experience providing user research, UX strategy and conversion optimisation services. I’ve worked at large web agencies and growing startups providing strategic planning, research and design services for e-Commerce, healthcare, finance and SAAS products. Now, through ImproveMyUX the focus is on helping e-Commerce stores, SAAS products and lead generation led products diagnose existing issues, better understand their end user and make user experience optimisations that drive change visible in key metrics. Headline Achievements: - Research, user flow definition and UX design for Jacks Flight Club on-boarding process contributing to a large uplift in trial subscriptions and a notable uplift in paid subscriptions - UX design for Mount Sinai Health Center internal brand centre resulting in increased engagement and successful download of brand assets - Research insights and usability audits for AAH, contributing to a 1.6% sitewide conversion improvement - Regular user research for Size? contributing to 9% uplift in transactions and over 200% increase in alternative payment methods (client objective KPIs) - Usability audits and associated user research for British Gas HomeCare journeys resulting in 36% uplift in online quotes and 22% increase in Boiler Repairs landing page visits. - UX design for Amazon and Lazada brand stores for Galderma brands, providing a conversion uplift across all projects - Accessibility audit and design recommendations for the worldwide suite of Danone brand websites resulting in best practice accessibility (WCAG AA) across all brands - Led UX Design for Santen one their Ocutears range across multiple regions including an eye drop finder tool that drove a significant increase in pharmacy eye test bookings. How can I help? ASSESS UX & CRO Audits My Pulse Audit benchmarks where you are right now, making the ideal kick-off and delivering a heuristic evaluation based on your conversion goals. In a 3-5 days you’ll have: ✔️ A scored UX Scorecard — every pillar rated, colour-coded and benchmarked so you can see at a glance where you're strong and where you're leaking conversions ✔️ A video walkthrough — a recorded expert review walking through the site in real time, so findings are clear and nothing gets lost in translation ✔️ A prioritised recommendations list — separated into Fix Now (urgent, high-impact) and Testing Hypotheses (structured A/B ideas with clear rationale) How I do it ✔️ Expert heuristic review using my own industry-specific framework, not a generic checklist ✔️ Funnel analysis using your existing tools — Hotjar, Google Analytics, Heap, Shopify and others ✔️ Focus on activation, onboarding an retention improvements ✔️ Competitor review identifying what stronger players in your space are doing better (where applicable) DISCOVER User Research Experienced in the planning, facilitating and reporting on a number of different research methods including: ✔️ Qualitative remote interviews ✔️ Quantitative surveys ✔️ Card sorting I can assess project objectives, suggest the appropriate tools to achieve these objectives, manage recruitment, planning and execution of projects to understand user pain-points, analyse existing products and test new products. IMPROVE Founding UX Strategy & Product Management I can help you set the direction of your product, working with you to develop a deep understanding of your customers and scale for success. I can support as much or as little required either as a founding team of one or part of an extended team. ✔️ Understanding customer pain-points through continuous user research ✔️ Requirements gathering ✔️ Information Architecture ✔️ User flow design and customer journey mapping ✔️ Rapid prototyping ✔️ Designing for Accessibility ✔️ User testing ✔️ User stories & Acceptance criteria Some of my many past clients include: EDUCATION & PUBLISHING Bloomsbury Publishing Classlist Elsevier Magoosh Microbit Taylor & Francis E-COMMERCE Danone Liverpool Football Club Puma ENERGY & COMMS British Gas British Telecom Bulb Energy FINANCE Allegiant Finance Benetic Ernst & Young Morningstar HEALTH CARE AAH Alcon Galderma Medela Modus Mount Sinai Santen SAAS Includia Mailosaur Vee-Help Venzee TRANSPORT Lexus Michelin Toyota Volkswagen TRAVEL & TOURISM Butlins Edinburgh Zoo Jacks Flight Club Sonnet 4.6