✨ Medical Spa Operations Expert | Secret Shopper & Customer Experience Consultant ✨ Hi, I’m Jasmine — a seasoned Medical Spa Director with over 12 years of experience leading and scaling a high-performing, multi-location aesthetic practice. I specialize in operational efficiency, team development, marketing strategy, and client experience. If you're a medspa owner, provider, or entrepreneur looking to streamline systems, strengthen your staff, or optimize patient engagement — I’m here to help. What I Offer: ✅ SOP & Workflow Development ✅ Med Spa Start-Up & Expansion Strategy ✅ Hiring, HR, Payroll & Compliance Support ✅ Injector & Aesthetician Onboarding Processes ✅ Strategic Vendor Negotiation & Inventory Control ✅ Service Menu Design & Profit Optimization ✅ Campaigns for Injectables, Weight Loss & Laser Services ✅ Staff Education, Training Schedules & Performance Tracking ✅ Branded Marketing Collateral + Promotion Calendars ✅ Email, SMS, and Social Media Marketing for Medspas Customer Experience Expertise: I love evaluating patient journeys through secret shopping-style phone calls and lead management reviews. I provide clear, actionable feedback on: 🔹 Customer service performance 🔹 Lead response time and follow-up 🔹 Front desk knowledge and professionalism 🔹 Consistency in tone, training, and brand messaging Special Projects: 🔸 Built & branded a GLP-1 weight loss program ("LUXuriously Lean Rx") 🔸 Created treatment protocols for PRP, injectables, and hair restoration 🔸 Developed scholarships and sponsorship strategies for community engagement 🔸 Implemented state compliance plans for laser and medical aesthetics Why Work With Me? I'm not just a consultant — I’ve worked every side of the business. From front desk scripting to vendor contracts and clinical staff training, I bring hands-on experience and strategic vision. Whether you’re launching a new location, improving lead conversion, or auditing staff communication, I’ll bring clarity, structure, and growth-focused solutions to your operations.

With over 3 years of experience as an Executive Assistant and 8 years as a Sales Executive, I bring a solid mix of administrative expertise, digital communication skills, and self-directed remote work experience. Throughout my EA career, I’ve managed complex schedules, prepared detailed reports and presentations, handled confidential information with care, and acted as a key point of contact for internal and external stakeholders. My time as a Sales Executive mostly sharpened my ability to multitask, write clear and straregic marketing plan, and work independently while juggling shifting priorities. I work from a dedicated home office with a reliable internet connection, laptop, headset, and backup setup in place to ensure consistency. Being self-motivated, I stay focused and productive without constant supervision, while remaining responsive and dependable as part of a distributed team. I’d welcome the opportunity to discuss how I can support your team and contribute to your goals.

Business Devolopment Specialist Executive Assistant I’ve worked in business development and executive assistant roles, mainly with startups targeting big corporate clients. I create qualified sales opportunities by researching markets and analyzing client needs, managing communications up to contract signing with C-suite and director-level executives. Alongside, I support senior executives with calendar management, travel, documents, and event planning. I also develop communication strategies for investors, build investment portfolios, and translate client feedback to improve trade services. Familiar with tools like Salesforce, LinkedIn Sales Navigator, Asana, Jira, and Excel, I’ve coordinated project documents across many locations. My background includes neuroscience research, software development education, and international English training, all helping me adapt quickly to diverse markets and cultures. Remote working in Shanghai sharpened my adaptability to different time zones and business environments.

My name is Soledad. I am a Jehovah's Witness, thanks to this I have received training in public speaking. I am also a psychopedagogist and worked in Language teaching. Therefore, I have experience in storytelling and reading for children and adolescents. I also have a good natural, action voice and good storytelling. I have innate skills regarding design and drawing, I love these areas and I used them in the design and development of teaching resources for learning reading and writing in my students. On the other hand, I have facility, knowledge and experience in the Spanish language, grammar, spelling and writing, since I formally worked as a support teacher for students with learning difficulties. I also have personal and interpersonal skills such as resilience, adaptation to change, efficiency, empathy, teamwork, ease of learning and acquiring new skills, meeting deadlines and responsibility.

🌟 Customer Support Specialist | Content Moderator | Virtual Admin | 7+ Years of Experience Hi there! I'm a dedicated and experienced Customer Support & Admin Professional with over 7 years of proven expertise in: ✅ Customer Support (Email, Chat, Phone) ✅ Content Moderation (Social Media Platforms) ✅ Virtual Classroom Admin & Production ✅ Administrative Assistance I've worked with clients and teams across different industries, delivering exceptional service through multi-channel support. Whether it's managing high-volume inquiries, moderating online content, or ensuring seamless virtual classroom sessions, I consistently bring efficiency, attention to detail, and a customer-first mindset. 💡 Why work with me? 🏆 Top Customer Service Advocate – 6 consecutive months of exceeding targets 🔍 Detail-oriented – I make sure no small detail slips through 🕐 Excellent time management – I prioritize and multitask effectively 🤝 Friendly, professional, and proactive communicator 💬 Quick to adapt — I know when to be concise and direct to solve problems faster I’m flexible, hardworking, and always committed to helping your business succeed through quality support and efficient systems. Let’s chat about how I can support your project. I’m ready when you are!

Customer Success is more than answering customer questions, it's about helping customers achieve value quickly, building strong relationships, and creating experiences that lead to long-term retention. I help SaaS teams deliver exceptional customer experiences by supporting onboarding, driving product adoption, strengthening customer relationships, and identifying opportunities to improve customer engagement across the lifecycle. My background in SaaS Sales Development gives me a unique advantage in Customer Success. I learned how to uncover business goals, ask the right questions, build trust quickly, and communicate value clearly from the very first conversation. Today, I'm applying those same skills to Customer Success, where success is measured by customer outcomes, adoption, retention, and long-term growth. Alongside my professional experience, I've completed Customer Success training and built practical case studies focused on onboarding strategy, customer health monitoring, lifecycle management, renewal planning, and churn prevention. One of those projects involved designing a renewal recovery strategy for a healthcare SaaS account, including a stakeholder trust-rebuild plan, a customer success roadmap, and a revenue impact analysis to demonstrate the value of proactive customer engagement. How I can support your team ✔ Customer onboarding & implementation support ✔ Customer Success & relationship management ✔ Product adoption & customer engagement ✔ Customer health monitoring & churn-risk identification ✔ Customer lifecycle management ✔ Renewal support & expansion opportunity identification ✔ CRM management (HubSpot) & customer documentation ✔ Email, chat & customer communication ✔ Cross-functional collaboration with Sales, Product & Support teams Why work with me? I bring the commercial mindset of an SDR together with the customer-first mindset of Customer Success. I understand that great customer experiences don't happen by chance, they're built through proactive communication, thoughtful problem-solving, and a genuine commitment to helping customers succeed. Whether you need support onboarding new customers, improving adoption, strengthening customer relationships, or building a scalable customer experience, I'd love to help your team deliver measurable customer outcomes.

I build the operational systems that scale organizations and eliminate founder dependency. With 29+ years across corporate consulting, global digital communities, higher education, international development, and federal government, I step in as COO, Director of Operations, or Chief of Staff and leave organizations running better than I found them. My consulting practice has supported 10+ CEOs across the US, UK, Europe, and LATAM. Available for full-time executive roles, fractional retainers, and project engagements. At Latinas in Tech, a 40,000-member global community backed by LinkedIn, Match Group, and Uber, I was the sole operational leader who took the organization from founder-dependent chaos to scalable systems: governance, sponsor management, digital academies built from scratch, and two international summits producing 1,000+ in-person attendees in San Francisco and 2,000+ attendees at a global virtual event. At Hacking HR, with 1M+ social media followers, I facilitated 6 certificate programs for 2,000+ participants with C-level speakers. Operations & Systems Leadership Governance frameworks, process architecture, cross-functional accountability, and execution discipline that free founders from the day-to-day and make organizations scalable. Learning Operations Digital academies, certificate programs, and professional education built and run at scale. Virtual Event Production End-to-end summit production on RingCentral, managing 130+ volunteers, C-level speakers, and live broadcast logistics. AI Integration 40-hour Generative AI certification. I implement Claude, Gemini, NotebookLM, Copilot, and ChatGPT across real organizational workflows. Fully bilingual in English and Spanish. COO-level ownership on every mandate.

2000+ Hours worked on Upwork⏲ CR SPECIALIST ❓ Helped 1000+ clients in USA in acheiving their financial goals and improving their score upto 700+ to make them eligible for funding ! BUSINESS MANAGEMENT AND AUTOMATION❓ ❓ Grown 25+ companies , agencies and their revenue up to 10X with my experience as a BUSINESS MANAGER AND AUTOMATION SPECIALIST ⭐I am a business management specialist and sales pro from over 6 years having experience in Cold Calling ( Cold Caller ) , Sales B2B Sales , B2C Sales , Appointment setting , in different Niches for brands , agencies and companies ( Mostly SAAS , Marketing , Ecommerce ) And Go highlevel savy doing automations in your business I am known for exceptional Client acquisition skill , setting appointments , closing sales and Upselling. I am well aware of the calling software/ CRMs ✅CRM. ✅Jotform ✅GHL automations ✅Salesforce ✅Zendesk ✅Pipedrive ✅Rooster ✅Microsoft office ✅Google sheets AND ✅Zoiper ✅ Justcall ✅NVM ✅Skype ✅Google Meet ✅Microsoft Teams ✅Calendly ⭐ I can adapt easily to any work environment and can absorb different updates in any process as the business needs. Rest assured that I can deliver good results with less supervision and I would make a great asset to your company.

🎯 Onboarding & credentialing operations 🌍 Global candidate support (EMEA, NA, APAC) 🏥 Healthcare provider credentialing (verification, applications, compliance) 📋 Pre-boarding coordination & documentation management 🔍 Background check processing & compliance tracking ⚙️ High-volume recruitment operations support 🤝 Strong stakeholder communication & coordination 🧠 High attention to detail, organization, and process efficiency I focus on ensuring fast, accurate, and compliant hiring workflows, helping teams scale efficiently while providing a smooth candidate experience.

I consult on and build automation and AI-integrated workflows for businesses to lift revenue and reduce cost. If your team is doing work manually or repeatedly, I'll get that sorted. With 20+ years of business and operations experience I assess and advise on solutions, and then build them. Adding value is my obsession. A few recent wins: • ~1000%+ ROI for a $245m food-chemicals co: document processing and RAG system • ~600%+ ROI for a $14m market-trading company: automated financial recon system • ~$1.2m saved at a field-marketing company: AI-linked knowledge assistant via WhatsApp • ~90% admin reduction and 300%+ ROI at a recruitment company: WhatsApp group comms system • ~$485k cost-avoidance for a cash-management company: client onboarding and KYC • ~$360k saving for a property developer: vendor onboarding and verification Plus: Voice AI system architecture and build — significant delivery experience with inbound and outbound call agents. My systems run in production and stay running. No fragile builds. Every delivery includes documentation, testing, and optional ongoing maintenance. Tools include: AI Studio · Airtable · API integrations · Asana · Claude Code · ClickUp · CRM · GHL · Google Workspace · Klippa · LLMs · Make · SmartSuite · Square POS · Unstructured · WhatsApp · Xero · Zapier · and more ________________________________________ Slower version: Hi, I'm Paul My clients choose to work with me because of my light and cheerful manner, coupled with an obsession to deliver results. When I'm on the case for them, they have no further anxiety about that matter. "A perfect project delivery. Every aspect of the spec was managed at world class level... on time and in budget — faultless quality of work." "We have transformed a time-consuming, manual system into an efficient, automated process. It has significantly improved our operations." "Handled our complex projects with ease. Highly recommended." "Answered my call for swift action and understood the brief immediately." Behind the builds is 20+ years of business experience across financial services, recruitment, field marketing, property, energy, and tech. I've run companies, managed teams, and consulted at strategy level. I understand operations, process design, change management, and people; which means I can assess what should be automated, what should be eliminated, and what should be left alone. Clients who want a thinking partner as well as a builder find that useful. I focus on done-for-you process and workflow automation and integration. For you, results are what count. That's my obsession too. I look forward to working with you!