Highly ambitious professional seeking positions in staffing/recruiting, admin or L&D/training. Skilled facilitator for small or large groups, virtual and in-person. Can confidently work with professionals at all levels of the organization, from entry level to C suite. Looking to add value to businesses and make an impact. History of exceeding performance metrics and leading teams to success.

I help teams, founders, and organizations deliver learning programs and content-driven initiatives by combining learning program production, project coordination, and English–Spanish translation/localization. I bring 10+ years of experience producing and coordinating learning programs end-to-end: aligning stakeholders, managing schedules and materials, supporting trainers, and ensuring live or virtual sessions run smoothly from planning to delivery. Alongside this, I design and adapt instructional content and manage translations so learning experiences are clear, consistent, and scalable. Why Work With Me? 🤝 💬 Clear & Proactive Communication I keep projects moving with structured updates, clear priorities, and early risk detection. 📅 Program & Project Coordination Experienced in coordinating trainers, SMEs, platforms, timelines, and deliverables to ensure reliable execution. 📚 Learning-First Mindset I focus on clarity, structure, and learner experience so content is usable, consistent, and scalable. 🌍 English–Spanish Fluency Native Spanish speaker with advanced English (C1). I manage translations and localization with precision and cultural awareness. 🔒 Trust & Ownership I take responsibility for outcomes, respect confidentiality, and work only on projects where I can add real value. Background 👨‍💻 🎓 Learning / Program Producer with 10+ years of experience in corporate and educational environments 🎓 Bachelor’s degree in Communication & Journalism 🧠 Strong foundation in instructional design, content adaptation, and UX principles (applied, not theoretical) 🎥 Video editing experience used as a supporting skill for learning and content projects 🛠️ Hands-on with tools for delivery, collaboration, and content creation: Figma, Asana, Trello, Notion, Canva, CapCut What I can help you with 💼 📌 Learning & Training Program Production 📌 Project & Program Coordination 📌 Instructional Content Design & Adaptation 📌 English–Spanish Translation & Localization 📌 Support for live and virtual learning sessions 📌 SEO Content & Editorial Writing (articles, educational content, long-form pieces) Thank you for visiting my profile! 🙌 I’m eager to help bring your project to life with professionalism and care. Let’s connect and create something great together! 🚀

Seeking for an eCommerce Virtual Assistant? You are looking at the right profile! I am an experienced virtual assistant who has been supporting international e-commerce stores (Dropshipping, Retail, and Print-on-Demand). Engaging, patient, and highly motivated customer service professional with 5 years of experience in the Hospitality industry. ✅ Leadership, Training, and Management - Quality Assurance - Product Training - Process Docs Creation - Team Management - Coaching ✅Customer Support for E-commerce stores - Email (Zendesk, Gorgias, Reamaze) - Chat (Talkto Live Chat) - Social Media Management & Moderation - Order Fulfillment (Shopify, Alaiko, Backerkit) ✅Admin Work - Data Entry - G-suite (Google Docs, Google Sheet, etc.) - Microsoft Office (Word, Excel/ CSV files, Outlook, etc.) - Collecting emails and contact information - LinkedIn Research - Internet Research - File Conversion (PDF to Excel/Word)

Hi, I’m Erica — a detail-oriented Virtual Assistant with over 10 years of experience in administration, team leadership, scheduling, and operational support. With a strong background as a Childcare Director and Administrative Professional, I specialize in helping small business owners manage their workload, stay organized, and reclaim valuable time. What I Bring to the Table: -Administrative Expertise – From managing calendars and emails to preparing documents, handling data, and coordinating daily operations, I’ve supported fast-paced environments with precision and reliability. -Client Communication – I’m experienced in handling sensitive conversations, resolving issues with empathy, and maintaining strong relationships — whether with customers, vendors, or team members. -Project & Team Coordination – I’ve trained teams, led staff meetings, implemented new systems, and helped others succeed by creating streamlined processes that improve productivity and morale. -Document & Data Management – Skilled in organizing sensitive documents, tracking compliance items, and ensuring everything is filed, updated, and accessible. -Problem Solving – When systems didn’t work or expectations weren’t being met, I stepped in to create solutions — like building a new curriculum aligned with Utah Core Standards or resolving performance gaps through proactive coaching. -Process Improvement – I’ve led projects that improved classroom quality, earned state recognition, and mentored others to achieve the same results — always with a focus on making things work smarter. Tools & Platforms I’m Comfortable With: -Google Workspace (Docs, Sheets, Gmail, Calendar) -Microsoft Office Suite (Word, Excel, Outlook) -Canva, Zoom -Comfortable learning new platforms and adapting quickly Services I Offer: -Calendar & Email Management -Client Communication & Scheduling -Document Creation & File Organization -Data Entry & Online Research -Light Project Support & Task Tracking -Travel Planning & Vendor Coordination I take pride in being professional, approachable, and proactive — whether I’m managing the behind-the-scenes details or communicating directly with clients. If you’re a busy business owner looking for reliable, detail-focused virtual support, I’d love to be the extra set of hands (and brain!) that helps you stay on track and stress-free. Let’s connect and explore how I can help your business thrive.

I'm a versatile and solutions-driven project manager with over 7 years of experience leading cross-functional initiatives in higher education, event coordination, and operational transformation. My background spans CRM implementations, emergency management planning, organizational structure redesigns, and Agile methodologies. Currently serving as a Project Manager at Metropolitan State University, I lead strategic initiatives that enhance efficiency, improve user experience, and support institutional goals. I'm passionate about process improvement, collaborative leadership, and leveraging technology (including AI tools like ChatGPT) to solve complex problems and scale innovation. I hold a Certified ScrumMaster (CSM) certification and a postbaccalaureate certificate in Strategic Marketing from the University of Minnesota’s Carlson School of Management. I’m also an experienced educator, having taught undergraduate courses and facilitated workshops focused on leadership development, DEI, and harm prevention. Outside of work, I lead mentorship and engagement initiatives for Phi Sigma Sigma’s Minnesota Alumnae Chapter and Mentoring Program Committee and serve as a National Championships Event Coordinator for the U.S. Collegiate Ski and Snowboard Association. I’m motivated by impact, connection, and helping organizations and people grow into their full potential. Let’s build something great together.

Soy asistente virtual con más de 15 años de experiencia apoyando a equipos, emprendedores y empresas en la gestión administrativa, atención al cliente y organización operativa. Me especializo en mantener sistemas ordenados, clientes atendidos y procesos funcionando sin fricciones, actuando como un apoyo estratégico en el día a día del negocio. Me caracterizo por ser proactiva, organizada, detallista y confiable, con la capacidad de adaptarme a diferentes entornos digitales y necesidades operativas. Mi objetivo es ayudarte a simplificar tareas, mejorar la experiencia de tus clientes y liberar tu tiempo para que puedas concentrarte en prioridades de alto impacto. Puedo ayudarte con: ✔ Atención al cliente multicanal: correo electrónico, chat y teléfono, gestionando consultas, seguimiento y resolución de problemas con profesionalismo y rapidez. ✔ Gestión administrativa y operaciones: coordinación de reuniones, agendas y calendarios, organización de tareas y seguimiento de proyectos. ✔ Gestión de proyectos: Asana, Trello, Notion, ClickUp y Monday.com para mantener todo bajo control y asegurar el cumplimiento de plazos. ✔ Herramientas de comunicación y productividad: Slack, Microsoft Teams, Zoom, Gmail, Outlook, Google Meet, Google Workspace y Microsoft 365. ✔ Desarrollo y mantenimiento web: WordPress, actualización de páginas, integración de formularios y optimización de contenido. ✔ Automatización e inteligencia artificial: ChatGPT y Gemini para optimizar procesos, redactar contenido y automatizar tareas repetitivas. ✔ Entrada y gestión de datos: Excel, Word, formularios web, conversión de documentos (PDF a Excel o Word y viceversa), investigación web y recopilación de información. 🚀 ¿Por qué contratarme? Me involucro en tu negocio como una aliada estratégica, no solo para marcar tareas como completadas, sino para ayudarte a mantener orden, consistencia y eficiencia. Sé trabajar de forma autónoma, comunicándome con claridad y adaptándome a lo que tu negocio necesita en cada etapa. Si buscas a alguien confiable, organizada y orientada a resultados, estaré encantada de apoyarte para que tu día a día sea más sencillo y productivo.

I’m an experienced M365 Administrator with a strong background in Unified Communications (UC), Teams Rooms, Zoom, and IT support operations. I help businesses manage, maintain, and optimize their Microsoft 365 environments, ensuring collaboration tools run smoothly, securely, and efficiently. My experience spans large enterprise and regional environments, handling end-user support, system administration, and infrastructure improvements across multiple platforms. I’m comfortable working independently or as part of a remote team, providing fast and reliable support through chat, email, or remote sessions. What I can help you with: Microsoft 365 tenant administration and user management Teams Rooms setup, configuration, and troubleshooting Zoom meeting room and account administration Exchange Online, SharePoint, and OneDrive support PowerShell scripting and automation DNS, domain configuration, and hybrid connectivity General IT service desk and end-user support I take pride in delivering clear communication, fast issue resolution, and professional support that minimizes downtime and improves user experience. If you need dependable help managing your Microsoft 365, Teams, or Zoom environment, I’m here to help you keep things running seamlessly.

10+ Jahre Erfahrung in der Administration im Bereich HR, Logistik, Sales. Ich bin zwar noch neu auf Upwork, habe aber jahrelange Erfahrung in der Projektunterstützung! Bisherige VA-Dienstleistungen: Digital Workflow Optimization, Calendar Management & Scheduling, Invoice Creation, Tages Agenden. Ich helfe Ihnen Ihre Ziele zu erreichen! Über meinen Service: KI liest Worte. Ich verstehe Menschen. Und genau das macht mich unersetzbar. Ich verstehe, was die Person auf der anderen Seite wirklich braucht. Das kann kein Algorithmus leisten. Und das wird auch 2030 kein Algorithmus können. Ich bin Ihr zuverlässiger, detailorientierter, deutscher Virtual Assistent, erfahren in Backoffice, grammatikalisch korrekter Texterstellung, intelligentem Prompten und Instagram. Dazu bin ich sehr erfahren im erfolgreichen Recruiting und Sales. Ob Sie Kandidaten oder Aufträge gewinnen, Ihre Dienstleistungen präsentieren oder neue Texte für Ihren Online Auftritt erstellen möchten, ich unterstütze Sie sehr zuverlässig und verantwortungsbewusst bei Ihren administrativen Aufgaben. Ich bin proaktiv, arbeite professionell und verfüge über exzellente Kommunikations-Skills. Bei mir sind Sie genau richtig! Was ich für Sie erledigen kann: • Backoffice-Unterstützung: Recruiting, Recherchearbeiten, E-Mail-Management und Follow-ups, Entscheidungslisten erstellen, Nachverfolgung bis zum Abschluss und Dokumentation der Ergebnisse, Koordination Gewährleistung sauberer und konsistenter Arbeitsabläufe, Terminvereinbarungen, Organisation… • Nutzung von KI, um Prozesse zu verfeinern (Zusammenfassungen, Ableitung nächster Schritte, Entwurf, Varianten) • Vorbereitende Buchhaltung, Mahnungen, Rechnungserstellung • Textkorrektur und Formatierung • Social Media Management: Inhaltsplanung, Postings, Engagement • Allgemeine Verwaltung • Dateien organisieren • Dateneingabe und Datenpflege • Komplette Projektbegleitung von Anfang bis Ende • Gute Kenntnisse in MS Office 365, Google Docs, Sheets, Meet, HubSpot, ChatGPT, Gemini,Zoom, Microsoft Teams, Trello, Miro, Slack, Mooncamp, Awork, Outlook, Pipedrive, TeamViewer, Lotus Notes, Opti-Soft. Bei mir bekommen Sie: Qualitätsgarantie, Just in time Lieferung, Unbegrenzte Überarbeitung, um Ihre Kundenzufriedenheit zu gewährleisten, Sicherheit Ihrer Daten. Ganz wichtig! Bitte schreiben Sie mir unbedingt vor der Bestellung, um die Details zu besprechen. Regelmäßige Kommunikation ist wichtig für die Qualität, deshalb bleiben wir gern in Kontakt.

Looking for a knowledgeable in GoHighLevel? I’m a Certified GoHighLevel Admin with a passion for helping businesses run smarter and more efficiently. I specialize in building high-converting funnels and websites, designing custom forms and surveys, and setting up powerful automations and workflows that eliminate manual work and make everything flow seamlessly. I also have hands-on experience managing both sub-accounts and agency accounts, ensuring everything runs smoothly from the initial setup to daily operations. I’ll provide you: ✔️ Funnel + Website Buildouts ✔️ CRM Management & Customization ✔️ HighLevel Automations & Workflows ✔️ Pipeline & Lead Management ✔️ Form & Survey Creation ✔️ Email & SMS Marketing Setup ✔️ Calendar & Booking Integrations ✔️ Membership & Course Setup ✔️ Sub-Account + Agency Account Management ✔️ Landing Page Design (Conversion-Focused) ✔️ Trigger Links & Conditional Logic ✔️ Amazon Virtual Assistant ✔️ Administrative Tasks ✔️ Graphic Design ✔️ Adobe Photoshop ✔️ Print File Designer ✔️ Calendar Management ✔️ Canva Editing ✔️ Data Entry ✔️ Customer Service ✔️ Email and Chat Support ✔️ Timekeeping ✔️ Operational Compliance ✔️ Insurance Policy The tools and apps that I will utilize: ⚡GHL ⚡Zoom ⚡Teams ⚡AirTable ⚡Canva ⚡Helium 10 ⚡Microsoft Office ⚡Shopify My goal is to simplify your operations, save you time, and build systems that grow with your business—not against it. Want to see what’s possible? Let’s connect — message me today.

As a CEO or Manager, do you often spend hours sifting through candidates, only to find that the “perfect hire” struggles to deliver? I understand how exhausting and costly that can be—that’s where I step in. I am not just an HR/Admin Coordinator; I am a strategic partner. I’ve implemented hiring strategies that consistently help clients identify the right talent, ensuring candidates are not just qualified but truly fit the role and company culture. Here’s what I bring to the table: - Full-Cycle Recruitment - Perfect Employee Data Management - Talent Acquisition Strategies - Executive Support - Scheduling & Email Management - Data Entry - HR Operations - SOPs, Policies and Procedures - Workflow Optimization - On-the-job Training Assist I don’t just assist, I strategize, organize, and deliver results. My goal is to help you hire the right people efficiently, keep better and lasting records, saving you time, effort, and frustration. Are you ready to finally build a team that performs as promised?