Professional in Business Administration, with 10+ years of experience working as Executive Assistant, providing administrative, commercial and financial support at multinational companies. Detail-oriented with expertise in problem solving, managing daily office functions, with excellent communication skills, and advanced command of Software such as: Office, CRM, CONCUR, ASANA, SAP and P2P.

As a Virtual Executive & Personal Assistant, I thrive in helping others make their day-to-day easier by making organization and reliability a top priority. I have many years of experience in the administrative industry on both an Executive and Personal level and have a knack for self-sufficiency and the ability to work independently. I’d welcome the opportunity to apply my interpersonal and professional skills to contribute to your objectives, while continuing to gain valuable industry experience in the virtual administrative space. Here are a few tasks that I can do for you: - Manage multiple calendars with great complexity - Conduct detailed research on different topics & create summaries - Assist in Travel Planning: Air, Hotel, Transportation, & Itinerary Planning - Review & promptly respond to emails & other correspondence - Organize inboxes, clean up junk emails & highlighting urgent ones - Inquire & Book a variety of appointments, reservations, meetings, etc - Fulfill all other ad-hoc projects Technical Skills/Tools I use but not limited to: - Google Suite & Microsoft Suite - Communications: Slack, Discord, WhatsApp - Video Applications/Conferencing: Zoom, GoogleMeets Soft Skills: - Flexibility & Adaptability - Organization & Multi-Tasking skills - Effective Verbal & Written communication - High Level Professionalism & Positive Can-Do Attitude

I help coaches and course creators improve customer onboarding and client retention using GoHighLevel CRM automation system that turn new sign-ups into active and committed clients. I have handled new member onboarding for 20+ team members, managing orientation materials, guiding each person from day one through scheduling and consistent participation. Most members are fully onboarded within 24 hours through clear email communication, structured follow-up, and administrative support that keeps everyone accountable. As an Onboarding Specialist, my approach goes beyond standard administrative support. I combine client management, CRM software systems, and structured scheduling with lead nurturing strategies to ensure every client touchpoint drives retention and follow-through. My work combines hands-on client management with GoHighLevel automation and CRM software systems so every client is tracked, followed up with, and guided through your program without anything slipping. I don't just send reminders, I build follow-up systems that drive client retention. Many conversations go beyond routine check-ins, it also uncovers what's really affecting drop-off and follow-through. The result: measurable improvements in customer satisfaction, attendance, and customer engagement across every team I manage. Here are the tools I use: 🔹 GoHighLevel — onboarding pipelines, CRM automation, follow-up sequences and customer engagement tracking 🔹 Google Workspace — documentation, scheduling, and structured administrative support 🔹 Zoom — client onboarding calls, check-in sessions, and virtual meeting coordination 🔹 Slack — seamless team communications and real-time client management 🔹 Orientation & Onboarding Materials — structured resources that make every new client feel clear and confident from day one If you're a coach or course creator struggling with clients going silent, missing sessions, or dropping off before completing your program , I fix that through GoHighLevel automation, lead nurturing, customer onboarding systems, and consistent human follow-up. I don't just support your business, I build the onboarding systems, follow-up automation, and client engagement workflows that turn new sign-ups into clients who stay, show up, and succeed in your program. Your next client just signed up, will they still be engaged 30 days from now? Message me if you need stronger onboarding and follow-up systems to improve client retention.

My professional background spans three key sectors: education, virtual assistance, and customer support. I have over ten years of experience in customer support, working with various service providers in contact center environments, with the last four years in a fully remote setting for international companies as a freelancer. In these roles, I developed strong communication and problem solving skills, along with experience in data analysis and back office support. More recently, I have expanded my expertise into CRM management and have worked as a Sales Development Representative, where I managed customer interactions, tracked leads, and supported sales pipelines. In the field of education and virtual assistance, I bring seven years of experience teaching English as a second language, while also supporting clients as a freelancer. As an English instructor, I have worked with both adults and teenagers, delivering lessons in both classroom and online settings. As a Virtual Assistant, my responsibilities have included managing email communications, conducting follow up calls and emails, maintaining and updating databases, and organizing digital files.

My goal is to help you close more sales, stress less about your booked calls and win back your time. Having worked as a Sales Consultant for a Financial Services company in the UK for 3 years, and Remote sales for 2 years. I have developed a strong phone presence and understanding of sales. I know what is required of a top sales rep, how to navigate difficult conversations, and how to develop long lasting relationships with clients. --------------- CORE SERVICE: Joining your team as a Sales Closer. Triaging your leads, nurturing and closing them. Extra responsibilities within this role can be discussed as appropriate.

I’m an experienced M365 Administrator with a strong background in Unified Communications (UC), Teams Rooms, Zoom, and IT support operations. I help businesses manage, maintain, and optimize their Microsoft 365 environments, ensuring collaboration tools run smoothly, securely, and efficiently. My experience spans large enterprise and regional environments, handling end-user support, system administration, and infrastructure improvements across multiple platforms. I’m comfortable working independently or as part of a remote team, providing fast and reliable support through chat, email, or remote sessions. What I can help you with: Microsoft 365 tenant administration and user management Teams Rooms setup, configuration, and troubleshooting Zoom meeting room and account administration Exchange Online, SharePoint, and OneDrive support PowerShell scripting and automation DNS, domain configuration, and hybrid connectivity General IT service desk and end-user support I take pride in delivering clear communication, fast issue resolution, and professional support that minimizes downtime and improves user experience. If you need dependable help managing your Microsoft 365, Teams, or Zoom environment, I’m here to help you keep things running seamlessly.

Hi, I’m Erica — a detail-oriented Virtual Assistant with over 10 years of experience in administration, team leadership, scheduling, and operational support. With a strong background as a Childcare Director and Administrative Professional, I specialize in helping small business owners manage their workload, stay organized, and reclaim valuable time. What I Bring to the Table: -Administrative Expertise – From managing calendars and emails to preparing documents, handling data, and coordinating daily operations, I’ve supported fast-paced environments with precision and reliability. -Client Communication – I’m experienced in handling sensitive conversations, resolving issues with empathy, and maintaining strong relationships — whether with customers, vendors, or team members. -Project & Team Coordination – I’ve trained teams, led staff meetings, implemented new systems, and helped others succeed by creating streamlined processes that improve productivity and morale. -Document & Data Management – Skilled in organizing sensitive documents, tracking compliance items, and ensuring everything is filed, updated, and accessible. -Problem Solving – When systems didn’t work or expectations weren’t being met, I stepped in to create solutions — like building a new curriculum aligned with Utah Core Standards or resolving performance gaps through proactive coaching. -Process Improvement – I’ve led projects that improved classroom quality, earned state recognition, and mentored others to achieve the same results — always with a focus on making things work smarter. Tools & Platforms I’m Comfortable With: -Google Workspace (Docs, Sheets, Gmail, Calendar) -Microsoft Office Suite (Word, Excel, Outlook) -Canva, Zoom -Comfortable learning new platforms and adapting quickly Services I Offer: -Calendar & Email Management -Client Communication & Scheduling -Document Creation & File Organization -Data Entry & Online Research -Light Project Support & Task Tracking -Travel Planning & Vendor Coordination I take pride in being professional, approachable, and proactive — whether I’m managing the behind-the-scenes details or communicating directly with clients. If you’re a busy business owner looking for reliable, detail-focused virtual support, I’d love to be the extra set of hands (and brain!) that helps you stay on track and stress-free. Let’s connect and explore how I can help your business thrive.

Assistant Project Coordinator & Solar Monitoring Specialist with expertise in remote troubleshooting, project support, and customer-focused problem solving. I manage warranty replacements, coordinate site surveys, and analyze solar performance data to keep systems running at peak efficiency. With hands-on IT support experience and ongoing certification in Google IT Support, I bring strong technical skills, adaptability, and clear communication to every project.

❓Your inbox is overflowing, deadlines are slipping, and you’re juggling way too many moving parts. 📚 Imagine if you had someone who could manage 25+ priorities at once and bring clarity to the content you’re creating. 👩🏻‍🏫 That’s exactly what 8 years in a classroom taught me: how to keep chaos calm, schedules tight, communication clear, and information organized in a way that actually makes sense. All the same skills I now bring to your business. You’ve tried to do it all yourself, but now things are starting to slip. The messages never stop, the meetings blur together, and the to-do list just keeps growing. 😩 You’re answering emails at midnight with 47 still unread 🫠 You’ve rescheduled the same client meeting three times because of double bookings 😩 You missed a deadline last week because you forgot to check your own calendar 🫠 You spend more time organizing files, content, or materials than actually growing your business You’re not bad at your job. You’re just drowning in the wrong work. The admin tasks that eat hours but don’t move the needle… and the behind-the-scenes content (courses, trainings, documents, presentations) that need structure, clarity, and organization to actually work. And the worst part? You know it’s costing you real time, real opportunities, and real peace of mind. That’s where I come in 👋 I’m a Top Rated Virtual Assistant with a 100% Job Success Score who responds within hours (not days), thrives under pressure, and learns new tools faster than you can send the login. With 8+ years in education and a Master’s in Reading Education, I bring something most VAs don’t: ✨ The ability to manage your operations and strengthen the content you’re creating I don’t just complete tasks. I anticipate what you’ll need next, organize it, and make sure it actually makes sense for your audience. Here’s what that means for you 👇 ✅ Your inbox is handled, your calendar color-coded, and your schedule finally makes sense ✅ Your documents, trainings, or course materials are organized, clear, and easy to follow ✅ You feel confident knowing every message, meeting, and piece of content is structured and tracked ✅ You stop treading water and start focusing on the big-picture work that moves you forward ✅ You get your evenings back (no more catching up while everyone else sleeps) ✅ You finally have a right-hand person who can support both your business and your content I can support you with: 📌 Administrative & Operations Support • Inbox and calendar management • Client communication and scheduling • File and document organization • Project coordination and workflow setup 📚 Instructional & Content Support • Reviewing and refining educational or training materials • Organizing courses, modules, or LMS content (Canvas, Google Drive, etc.) • Structuring presentations, workshops, or client-facing materials • Ensuring clarity, flow, and alignment in written content What clients say after working with me 💬 ⭐⭐⭐⭐⭐ “Maria is FIVE star VA. Her work is outstanding, she catches things I miss, she works independently but knows when to seek guidance…” ⭐⭐⭐⭐⭐ “She had a can-do attitude, great customer service, and prepared me and the team for a successful event!” ⭐⭐⭐⭐⭐ “If you’re looking for a professional freelancer you can trust, Maria is the right choice.” ⭐⭐⭐⭐⭐ “She is timely, caught things that needed revision, and communicated often. I HIGHLY recommend her.” ⭐⭐⭐⭐⭐ “Maria was prompt, communicative, and super competent. We were very pleased with her work.” Here’s how it works ⏩ → Step 1: Send me a message about what’s overwhelming you right now → Step 2: I jump in, organize, and bring structure while you focus on your business → Step 3: You review, I refine, and things start running smoother than ever → Step 4: You breathe easier knowing it’s handled Not sure yet? Start with my 2-hour money-back guaranteed trial. Zero risk, and you’ll know within the first task if we’re a great fit. You’re busy enough. Let’s make your workload lighter. 💬 Send me a quick message about your needs and let’s get started today.

Soy asistente virtual con más de 15 años de experiencia apoyando a equipos, emprendedores y empresas en la gestión administrativa, atención al cliente y organización operativa. Me especializo en mantener sistemas ordenados, clientes atendidos y procesos funcionando sin fricciones, actuando como un apoyo estratégico en el día a día del negocio. Me caracterizo por ser proactiva, organizada, detallista y confiable, con la capacidad de adaptarme a diferentes entornos digitales y necesidades operativas. Mi objetivo es ayudarte a simplificar tareas, mejorar la experiencia de tus clientes y liberar tu tiempo para que puedas concentrarte en prioridades de alto impacto. Puedo ayudarte con: ✔ Atención al cliente multicanal: correo electrónico, chat y teléfono, gestionando consultas, seguimiento y resolución de problemas con profesionalismo y rapidez. ✔ Gestión administrativa y operaciones: coordinación de reuniones, agendas y calendarios, organización de tareas y seguimiento de proyectos. ✔ Gestión de proyectos: Asana, Trello, Notion, ClickUp y Monday.com para mantener todo bajo control y asegurar el cumplimiento de plazos. ✔ Herramientas de comunicación y productividad: Slack, Microsoft Teams, Zoom, Gmail, Outlook, Google Meet, Google Workspace y Microsoft 365. ✔ Desarrollo y mantenimiento web: WordPress, actualización de páginas, integración de formularios y optimización de contenido. ✔ Automatización e inteligencia artificial: ChatGPT y Gemini para optimizar procesos, redactar contenido y automatizar tareas repetitivas. ✔ Entrada y gestión de datos: Excel, Word, formularios web, conversión de documentos (PDF a Excel o Word y viceversa), investigación web y recopilación de información. 🚀 ¿Por qué contratarme? Me involucro en tu negocio como una aliada estratégica, no solo para marcar tareas como completadas, sino para ayudarte a mantener orden, consistencia y eficiencia. Sé trabajar de forma autónoma, comunicándome con claridad y adaptándome a lo que tu negocio necesita en cada etapa. Si buscas a alguien confiable, organizada y orientada a resultados, estaré encantada de apoyarte para que tu día a día sea más sencillo y productivo.