Seeking an administrator to run our youth sports nonprofit organization's client relations via our 1) back-end registration and management system 2) Word-Press based website - (until we can house everything under the back-end system) as well as our 3) google shared files and calendar system and 4) coach on-boarding system. Our company, Mo' Motion (momotion.org) works in conjunction with our partner nonprofit Gotham Basketball Association (gothambasketball.org) to provide an inclusive environment for young athletes of all experience levels in Manhattan. Mo' Motion fields 30 fall-winter teams as well as runs several weeknight and weekend basketball and training sessions. We also oversee all production, fundraising and logistics of our Gotham Basketball Association league. Mo' Motion serves 650+ young athletes per year, and oversees the GBA league, which serves 1000+ (including our participants).
Applicants who are familiar with the world of youth sports - from the recreational player to the travel team player - will best understand systems, controls, client relations (parents, guardians, players, coaches, etc.).
As a nonprofit, we work together to support community centers and gyms in need of renovations (basketball backboards, rims, scoreboards, equipment, etc.). We use social media and our website to sign athletes up for our programs, alert players of their weekly schedules, promote our programs, and inspire parents and kids alike to join our cause for a healthy lifestyle through sports and athletics. With the back-end registration system built well, along with an outstanding notifications system, admin support will be minimal and less stressful.
This is an hourly position that meets with and reports to both the executive director of our organization ideally for a few hours per day Monday-Friday. Ideal times would be in the morning and one possible check in time window in the afternoon between 3-4 pm and 5:30-6:30 pm to make sure all gyms/coaches are running due to our after-school scheduling, private lessons and weeknight workouts that start at 6 pm. For Saturday and Sunday, ideally auto systems and controls while coaches and the executive director are in the field with limited (but sufficient) access to email and the phone.
NOTE WE ARE HOLIDAY/FAMILY FRIENDLY - meaning around holiday time, we are very quiet and we can adjust hourly minimum per week (5 hours) to consecutive hours, different days, etc. Estimate 5 hours min per week, 20 per month as a starting point ideally Sept 5-March 17. (Then we have spring break, quiet spring/summer time.)
Admin support will also remotely direct a local equipment manager/coach to and from our storage unit for apparel, equipment, etc. Admin support will eventually also make sure all coaches are recruited, on-boarded with background check, and regularly reporting to posts. Apparel and equipment will be ordered and stored well in advance, but communication between the admin support and/or the executive director to a local equipment and apparel manager is expected to take the burden off the coaches.
Admin support will also be able to read/listen to all voice mails through an automated transcription service through Time Warner Cable. Selling the program to parents who are new to us takes place mostly after Labor Day through early November, then we spend less time on the phone and more time running our programs and the league.
Interested in applying? In your cover letter, tell us about your experience in customer service, youth sports, back-end registration system management. Candidates are expected to be positive, friendly quick learners who know the difference between understanding how the system and programs work as opposed to trying to remember every task. Full knowledge of how to leverage google shared documents, calendar system - also a must. Basic Word Press functionality (editing text, posting a page/blog) is a plus or can easily be learned. Excellent conversational skills with potentially stressed parents, guardians, nannies. But there are fun ones, too! Most of our parents are drawn to us by the quality of our services, teaching, communication and organizational excellence.