need highly expert and trusted software developer , want a web based software for my Amazon Customer orders and compliant management.
i need perfect software , actually we generate HTML file from Amazon daily basis which contains all daily orders data, so software will import this data into its database without any mistake at this import point we have 0% mistake tolerance , all HTML file date import 100% and need some rechecking system to make sure error less import , after that we need form to update each order with information like dispatch date ,dispatch location ,item cost ,payment source
after dispatch there is no other work except when any customer face problem and request us to resolve the problem from this point we need Customer management system , we need to select specific order number that is already entered by import file
we need to change status "opened a case " and customer problem description box, Customer requirement for resolution box((like return and refund, return and replacement , partial refund ,full refund " ,our response box and history , after solution change its status "solved " ))
based on all these data we need reports like most problematic product ,most orders products , "sale price - cost" = profit without expense
we have 6 operators for entering data from different location so we also need information that which operator are handling which order compliant , which customer update which data , one operator to other operator compliant transfer