Hire the Best Omnex Systems Problem Solver Specialists

I help SaaS companies, agencies, and government teams deliver complex technical projects on time — without the chaos. 15 years across Fortune 100 (Hewlett Packard Enterprise) and US government digital transformation (Granicus). At HPE I ran a multi-billion-dollar global portfolio across 150+ countries and cut deployment timelines by 20%. At Granicus I led public-sector digitization that changed how citizens reach essential services. On UpWork: 22+ projects · 5,000+ hours · 100% Job Success. I now operate as SOTO⟂DEV — a doctrine-driven technical practice for businesses that have outgrown chaos. Most automation and software breaks within a year because it was built to demo, not to last. I work the opposite way: documentation-first, maintainable by your team, designed to outlive the technology it runs on. What I deliver – End-to-end project management (discovery → UAT → rollout) for SaaS and public-sector engagements – Custom software & web apps — SaaS products, internal tooling, operational dashboards – Automation architecture (n8n, Make, custom) with runbooks your team can actually maintain – AI-assisted workflows (OpenAI, Anthropic) wired into your real CRM, not a toy demo – Chatwoot deployments — multi-inbox, multi-agent, white-label-ready – CRM optimization, SaaS operations, agile/sprint planning, cross-functional coordination – Fractional technical operator engagements for founders and ops leaders who need a steady hand How I work – Written scope before any code. Written handoff after. – Every system ships with a runbook, a recovery procedure, and a change log. – Stakeholder communication tuned for both engineering teams and executive audiences. – I optimize for the third year of the system, not the first week. Who I am Bilingual EN/ES, based in San José, Costa Rica (GMT-6). Available for US and EU time zones. Operating under a written doctrine — clients see it on day one, because the same standards that govern my code govern the engagement. If you need a senior operator who's done this at Fortune 100 and government scale, won't disappear on you, and ships systems built to last — let's talk.

Work is happening. Value isn’t. Most organizations don’t need another AI tool, disconnected automation, or reporting layer. They need operational systems that coordinate execution across workflows, teams, and systems. I work as an embedded implementation partner inside transformation engagements — helping organizations operationalize fragmented workflows into production-ready systems with: * workflow orchestration * operational visibility * AI operationalization * workflow state management * cross-functional coordination * production deployment I frequently partner with agencies, consultancies, and leadership teams that need embedded operational systems implementation support inside client engagements. The focus isn’t theoretical strategy. It’s designing and deploying systems that survive production. That system typically includes: * operational workflow mapping * structured data architecture * workflow state design * routing and escalation logic * API-driven orchestration * AI-enabled operational workflows * operational visibility layers * human-in-the-loop governance * cross-functional execution coordination You don’t get recommendations. You get a working operational system your team can actually run on. If your operations feel fragmented, manual, difficult to scale, or dependent on constant coordination overhead — I redesign the operational layer underneath the work. Fixed-scope SOWs. Clear deliverables. Production-focused execution. Operational Systems Stack * Operational systems architecture focused on orchestration, workflow visibility, and scalable execution * React (Next.js) operational interfaces * PostgreSQL structured operational data layers * Lightweight Node.js orchestration and workflow APIs * AI operationalization using Claude, ChatGPT, and Gemini * API-first integrations across HubSpot, Slack, Microsoft 365, CRMs, PM systems, and operational platforms * Lovable + Supabase rapid deployment environments with full client ownership and no vendor lock-in Technical Skills Frontend Development: React, Next.js, TypeScript, JavaScript (ES6+), Tailwind CSS, Framer Motion, Responsive UI/UX Development, Component-Based Architecture, State Management, Dashboard & Operational Interface Design Backend & APIs: Node.js, REST API Development, API-First Architecture, Workflow Orchestration APIs, Serverless Functions, Authentication & Authorization, Role-Based Access Control (RBAC) Database & Data Architecture: PostgreSQL, Supabase, Relational Data Modeling, Workflow State Modeling, Operational Data Architecture, Vector Databases / Embeddings, Structured & Unstructured Data Workflows AI & Automation: OpenAI API Integration, Claude API Integration, AI Workflow Orchestration, Retrieval-Augmented Generation (RAG), Prompt Engineering, Contextual Memory Systems, AI-Assisted Operational Workflows, Human-in-the-Loop Governance Systems, AI Operationalization Automation & Integration Platforms: Make, Zapier, n8n, HubSpot Integrations, Google Workspace Integrations, Slack Integrations, CRM & PM System Integrations, Webhooks & Event-Driven Workflows Cloud & Infrastructure: Vercel, Supabase Hosting, Amazon S3, Cloud-Based Deployment Architectures, Environment & Deployment Management Operational Systems & Product Engineering: Workflow Orchestration Systems, Operational Intelligence Platforms, Internal Business Operating Systems, Process Automation, Governance & Approval Workflows, Resource & Capacity Visibility Systems, Operational Dashboard Design, Systems Architecture, Product Strategy, Agile / Scrum Delivery Tools & Platforms: GitHub, Figma, Wrike, Jira, Notion, ClickUp, Asana, Smartsheet, Harvest, Microsoft 365, Google Workspace Methodologies: Agile / Scrum, Systems Thinking, Operational Workflow Design, Product Discovery, MVP Definition & Phased Delivery, Integration Architecture, Change Management, Cross-Functional Operational Design Background Prior to consulting, I spent 16 years with Brother International in senior operational leadership roles with P&L responsibility across B2B wholesale, direct-to-consumer operations, channel execution, and large-scale partner coordination. Today, I work at the intersection of operations, workflow orchestration, and AI operationalization — helping organizations move from fragmented execution into structured operational systems that survive production.

I specialize in VoIP solutions with a focus on RingCentral (EX & CX) and Zoom (Phone & CC) project implementation and ongoing support. As a subject matter expert in the field, I work with businesses of all sizes to streamline communication systems, resolve complex technical challenges, and deliver seamless transitions to cloud-based telephony. Here's what you can expect when working with me: Deep Roots in VoIP: I'm not just certified; I'm passionate about what I do. With experience in RingCentral, Avaya, Zoom and Vonage, I'm well-versed in the intricacies of these platforms both in its UCaaS and CCaaS versions. Your Time Matters: I understand that every second counts in your business. That's why you can rely on me for prompt responses and effective solutions. Who I Serve: From small startups to large enterprises, I've had the privilege of assisting businesses of all sizes. My expertise spans various industries, including law firms, universities, fitness, and finance, to name a few. Here is a list of the most common tasks I perform within a VoIP platform: Call queues / Auto Attendant - IVR Call Forwarding / Call Routing Voicemail Setup / Custom Answering Rules Porting / User setup / Limited extensions SMS Automation** (10DLC) Multi Site Call logging expert / Audit trail Announcement / Audio greetings - Voice over Desk Phone Provisioning I'm here, ready to be your partner in enhancing your communication systems. Reach out to me here on Upwork and let's start a conversation, looking forward to understanding your unique needs and finding the perfect solution for you!

🔹 STRATEGIC OPERATIONS, PROCESS TRANSFORMATION & BUSINESS SYSTEMS CONSULTANT I help founder-led and growing businesses improve operations, redesign business processes, implement scalable systems, and create the operational foundations needed for sustainable growth. With 20+ years of experience in business operations, process improvement, project delivery, and systems implementation, I help organizations move from reactive operations to structured, scalable operating systems. If your business is experiencing operational bottlenecks, inconsistent execution, poor visibility, disconnected systems, or founder dependency, I can help identify the root causes and implement practical solutions. What I Do I work with business owners, executives, and leadership teams to: ✅ Analyze and redesign business processes ✅ Build scalable operating systems ✅ Improve cross-functional workflows ✅ Implement business systems and operational infrastructure ✅ Design accountability and KPI frameworks ✅ Lead software and ERP implementation initiatives ✅ Develop SOPs, knowledge bases, and training systems ✅ Improve reporting, visibility, and decision-making My focus is not simply implementing software but improving how the business operates. CORE AREAS OF EXPERTISE Business Process Reengineering & Operational Excellence • Process Analysis & Improvement • Current State / Future State Design • Gap Analysis • Workflow Optimization • Organizational Process Design • Continuous Improvement • Change Management Business Systems Architecture • Operating System Design • Workflow Architecture • Business Requirements Gathering • Functional Specifications • SOP Development • Knowledge Management Systems • Onboarding & Training Frameworks Project & Implementation Leadership • ERP Implementations • CRM Implementations • Software Deployment • Stakeholder Management • Risk & Dependency Management • Cross-Functional Coordination • Vendor Management Performance Management & Reporting • KPI Development • Business Metrics • Executive Dashboards • Operational Reporting • Process Measurement • Accountability Systems AI & Automation Capabilities I help organizations leverage AI and automation where it creates measurable business value. Capabilities include: • Context Engineering • AI-Assisted Workflow Automation • Operational Knowledge Assistants • AI-Powered Reporting & Insights • Business Process Automation • Prompt Engineering for Business Operations • Workflow Intelligence & Process Audits • Automation Opportunity Assessments Tools include: ChatGPT | Microsoft Copilot | Google Gemini | Google NotebookLM | Zapier | AI Productivity Platforms PLATFORMS & SYSTEMS ERP / CRM • NetSuite (Admin & Project Management) | Odoo| Salesforce | Zoho | HubSpot Project & Workflow Management • Asana| Monday dot com | Trello | Jira | Avaza Process Mapping & Documentation • Lucidchart | Microsoft Visio | Notion Business Intelligence & Analysis • Excel | Google Sheets | Reporting & KPI Systems PROFESSIONAL BACKGROUND ✔ 20+ years in business operations, strategy, and project delivery ✔ 14+ years in senior leadership and operational management ✔ MBA - United States – Business Process Reengineering & General Management ✔ Bachelor of Science – Computer Science ✔ $100K+ Earned on Upwork ✔ 100% Job Success Score ✔ Top Rated Plus CERTIFICATIONS & EXECUTIVE TRAINING • Generative AI for Project Managers – IBM (2026) - Generative AI: Introduction and Applications - Generative AI: Prompt Engineering - Generative AI: Unleash Your Project Management Potential • Managing Projects in Notion – Coursera Project Network (2025) • Business Metrics for Data-Driven Companies – Duke University (2025) • Use RACI Charts for Work Management with Asana – Coursera Project Network (2025) • Improve Efficiency in Asana for Project Managers – Coursera Project Network (2025) • AI for Everyone – DeepLearning.ai (2024) • Oracle NetSuite Partner SuiteSuccess Methodology – Oracle University (2024) • Jira Fundamentals Training – Atlassian (2024) • Managing the Company of the Future – University of London (2022) • Design Thinking for Innovation – University of Virginia Darden (2022) • Digital Transformation – Boston Consulting Group (2021) 💡 Whether you’re implementing a new system, redesigning a business process, scaling operations, or building a more structured operating model, I can help turn complexity into clarity and execution.

⭐⭐⭐⭐⭐ I help CEOs, founders, and industry leaders build powerful personal brands backed by secure, scalable IT systems — while also supporting growing SaaS and service businesses to automate operations, reduce support load, and scale with confidence. I work with leaders and teams (15–50 users) to design, run, and optimize their online IT infrastructure: CRM, helpdesk, automation, payments, subscriptions, digital products, and secure collaboration systems. My work has helped teams cut response times by up to 60%, save 10–15 hours per week, and reduce SLA breaches and operational risk. Beyond development, we support visibility through professional social media design, SEO, and brand positioning, ensuring that when someone searches your name, your digital presence reflects authority and trust. 🧠 Fractional IT Management I’m an IT Support & Automation Specialist with 5+ years of experience, currently operating as a Technical Support Team Lead at enterprise scale and a Fractional IT Manager for startups and SMBs. I’ve supported organizations across SaaS, healthcare, consulting, education, and digital agencies, helping founders and leadership teams stay productive, secure, and focused — without IT becoming a bottleneck. Managing IT shouldn’t feel overwhelming for leaders. I bring enterprise-grade systems thinking into smaller, fast-moving environments so your business runs smoothly, securely, and predictably. 🛠️ Proven Experience (Almost 10,000 Upwork Hours) Over 9000+ Upwork hours, I’ve helped startups and SMBs with: ⚙️ IT Administration & Security Microsoft 365 & Google Workspace User provisioning, onboarding/offboarding Permissions, access control, 2FA Email security & deliverability (SPF, DKIM, DMARC) Backups, monitoring, uptime reliability 🎧 Helpdesk & Support Operations Zendesk, Intercom, Front SLA setup, escalation rules, macros Knowledge bases & SOPs CSAT tracking & support process optimization 🔄 Automation & SaaS Integrations Zapier, Make (Integromat), HubSpot workflows CRM pipelines & reporting dashboards Customer journey & lifecycle automations ☎️ Communication & Telephony RingCentral, Dialpad, Twilio Shared inboxes, smart routing, integrations 🌍 Remote Team Enablement Scalable onboarding systems Documentation & SOPs Workflow optimization for distributed teams 🖥️ Web & Infrastructure Support WordPress administration VPS / cPanel / CyberPanel / Hostinger Performance tuning & uptime monitoring 🎯 What Makes Me Different Clients choose me because I don’t just fix issues — I build systems that prevent them from returning. ✅ Operates at both leadership and execution level ✅ Long-term partner, not a one-off technician ✅ Clear communicator who translates tech into business outcomes ✅ Resilient problem-solver focused on root causes ✅ Fast turnaround with structured, documented delivery ✅ Trusted by founders who value reliability and discretion 🤝 Who I Work Best With If you’re a CEO, founder, ops leader, or support lead who needs a hands-on IT partner to build, run, and secure your digital systems — whether for a project, retainer, or fractional IT leadership — let’s talk.

I’m Harold from the Philippines, and I bring extensive experience in IT administration and technical support. Having worked with Microsoft M365 Admin and MSPs across different regions (UK, US, and Australia), I’ve honed my skills in handling a wide range of technical challenges. As a recent Virtual Assistant, I’ve navigated complex environments and delivered effective solutions. Client Success Manager at Meriplex My toolkit includes RMM, Autotask, Quoter, Datto Saas, sentinel, Office365 admin center, Partner center, QuickBooks, Halo, Ironscales, Acronis, and more—essential tools for MSPs. I’ve also contributed to Pax8, supporting over 100 solutions related to productivity, security, infrastructure, and continuity. What sets me apart: Client-Centric Approach: I prioritize client satisfaction. Their success is my success. Availability: I’m flexible and available whenever needed. Integrity: I uphold the highest ethical standards in my work. Pax8 -Provides Technical support to 100+ Solutions (Productivity, Infrastructure, security and Continuity) Office 365- Tasks Office 365 on-boarding and tutorial creating and deleting users from the admin center can provide and explain complex billing from office 365 Office application installation break fix issues for all type of product for office 365 email migration data migration Microsoft SharePoint Microsoft OneDrive Domain setup all types of issue for office Microsoft office 365 Mobile Device Management- any kids of MDM products I'm trained and well knowledgeable for different type of MDM Products like JAMF,SOTI,IBM MAAS360 AND MICROSOFT INTUNE Tasks: Onboarding and tutorial for MDM creating policy creating users configuring mobile device management for IOS AND ANDROID Google Workspace -G Suite - setting up account, creating users, enabling API'S, domain setup. managing calendar, Migration, Google Drive for Desktop, Google Vault, DNS and all Google workspace related Products. -Sophos - MDM solution, anything related to Sophos, Onboarding nd tutorial how to enroll a device, configure policy -Admin Task, taking calls and sending emails Virtual Assistant to MSP- IT Company - procurement -invoice -creating qoutes -Creating Meraki Deal - consolidating account -purchasing software's and hardware -helping project manager creating their QBR presentation -basic IT admin support -admin tasks Property Manager Assistant Cleaner Coordination Maintenance Reporting Handling calendar, Pricing updates Inbox management sending emails and provide top notch support to guests