Professional summary
Hi, I am Emily a graduate of Bachelor of Science in Information Technology. Having high Analytical skills, Fast learner, outstanding in time management, Eager to learn new things and tools, with years of extensive experience in providing exceptional customer service, appointment setters, and social media management, I am responsible and proficient on the task assigned by the client. exceptionally organized and focused, demonstrating an outstanding aptitude to manage and balance a variety of client transactions in a fast-paced environment.
A years of experience as an Airbnb co-host, Turo car rentals, Social media manager, e-commerce product listing and a dental virtual assistant (Excellent in Open Dental Software). I am capable of providing 100% satisfaction to my guests during their stays and patient appointments. I can answer their questions in a single minute and address their problems properly.
A brief overview of the skills, qualities, and attributes I possess are as follow:
• Excellent in Microsoft Application
• QuickBooks Management
• Go high level Management
• Notion Management
• Java programming
• SQL Management
• Virtual Assistant and Researcher
• Airbnb, Verbo and Turo short rental hosting
• Social Media Management
• Record keeping and Documentation
• E-commerce product Listing (etsy, ebay, Amazon, chairish, saatchiart and etc,).
You shouldn't have to do everything. And now you don't have to. Hire me to be your Enthusiastic Virtual Assistant.
Microsoft Office
Data Entry
Online Research
Management Skills
Database
Business Management
Customer Service
Online Market Research
Data Science
Database Management System
Etsy Listing
Financial Audit
Ecommerce Website
Records Management
Rey Jaycee M.
Lipa City, Philippines
$5/hr
5.0
4 jobs
I help businesses provide reliable customer support, manage daily operations, and connect with potential customers.
I have over 6 years of customer service experience and more than 5 years of virtual assistant experience. I have supported customers through phone, email, chat, and SMS across e-commerce, automotive, transportation, and solar industries.
My experience includes:
✅ Customer service and e-commerce support
✅ Email, chat, phone, and SMS support
✅ Appointment setting and cold calling
✅ Lead qualification and follow-ups
✅ Order processing, returns, and warranty support
✅ Dispatch and logistics coordination
✅ CRM updates and administrative support
I have worked with companies such as Macy’s, avXperten, Flagship One, Nationwide Auto Transportation, Simplicity Power, and Real Solar.
I am familiar with Dixa, GoHighLevel, Enerflo, Zoho CRM, Zendesk, Google Workspace, Microsoft Office, Central Dispatch, DAT, and Truckstop.
Clients can expect clear communication, accurate work, reliable follow-ups, and professional customer support. I am comfortable working independently, following company procedures, handling difficult customers, and supporting busy remote teams.
Let’s work together to improve your customer experience and keep your daily operations running smoothly.
Email Support
Order Tracking
Data Entry
Customer Service
Email Communication
Customer Support
Lead Generation
Ecommerce Order Fulfillment
Ecommerce Support
Ticketing System
CRM Automation
Order Management
Order Fulfillment
Technical Support
Dispatch Technologies Dispatch
Dispatch & Tracking Solutions LETS
Appointment Setting
Product Research
Account Management
Email Management
Wajahat A.
Islamabad, Pakistan
$7/hr
5.0
8 jobs
Sure, you could keep multitasking into burnout or just let me handle your dispatch and admin mess like a pro😉. Hi, I'm Wajahat Ali, your go-to Virtual Assistant and Dispatcher with over 4 years of real-world experience supporting U.S.-based logistics and home services business.
I bring proven results in Truck dispatching, HVAC/Electrical/Plumbing scheduling, NEMT, and appointment setting , all while keeping customer support smooth and professional. Whether you’re a carrier, contractor, or service business, I help companies streamline operations and boost profitability.
✅ What I Bring to the Table:
🌟Transportation Coordination & Dispatch Operations
🌟 Shipment Tracking & Carrier Communication
🌟HVAC / Plumbing / Electrical Dispatch & Calendar Optimization
🌟 Medical Transportation (NEMT) Coordination
🌟Customer Support (Phone/RingCentral,, Email, Live Chat/Slack,Zendesk)
🌟CRM Management (GoHighLevel, HubSpot, Zoho, ServiceTitan, Bambi)
🌟Admin Support, Data Entry, Google Sheets, MS Excel, CSV Management, Reporting & Documentation
⚙️ Tools I Use Daily:
🛠️ Google Workspace, Microsoft Teams, Microsoft Excel & Google Sheets
🛠️ DAT, Truckstop, 123Loadboard, Tailwind TMS, Amazon Relay
🛠️ ServiceTitan, Zoho CRM, HubSpot, GoHighLevel, Bambi
🛠️ OpenPhone, RingCentral, Slack, Zoom, Gmail, Zendesk
When operations feel overwhelming and schedules fall apart, I step in and bring control, clarity, and results.⚡
𝗖𝗹𝗶𝗰𝗸 ‘𝗜𝗻𝘃𝗶𝘁𝗲 𝘁𝗼 𝗝𝗼𝗯’, 𝘀𝗲𝗻𝗱 𝗺𝗲 𝗮 𝗺𝗲𝘀𝘀𝗮𝗴𝗲, and let's schedule a call to discuss how I can bring your project to fruition with precision and efficiency.
Virtual Assistance
Dispatch & Tracking Solutions LETS
Management Skills
Customer Support
Email Communication
Data Entry
Administrative Support
Inventory Management
Business Operations
Online Chat Support
Microsoft Excel
Phone Support
Appointment Scheduling
Project Scheduling
Logistics Coordination
Erwin L.
Manolo Fortich, Philippines
$25/hr
4.9
43 jobs
As a results-driven professional, I take pride in delivering high-quality work on time, every time. I’m committed to earning and maintaining your trust by providing dependable, efficient, and detail-oriented service across a range of legal, operational, and automation-focused tasks.
Key Skills & Tools
Legal Technology & CRM Systems:
CLIO Grow & CLIO Manage
Lawmatics (including Automation)
Lawyaw (CLIO Draft)
Trust Reconciliation
Docusign
Automation & Workflow Optimization:
Zapier Automation
Trello Automation
ActiveCampaign (Automation & Pipeline Setup)
HubSpot
ClickUp
Trello
Operations, Management & Project Execution:
Project Management
Risk, Quality & HR Management
Staff & Budget Management
Head of Operations Experience
Meeting Facilitation & File Setup
Document Generation / Fusion
Email and Calendar Management
Technical Skills & Reporting Tools:
Power BI, Power Query, SQL
Microsoft Office Suite
Google Workspace
Adobe PDF
Zoom Phone, Zoom Meeting, RingCentral
Slack
My diverse experience allows me to provide a well-rounded and strategic approach to supporting law firms and other professional services. Whether you're looking to improve workflows, streamline intake and automation, or need strong operational support, I'm ready to help move your business forward.
Microsoft Excel
Data Entry
Zapier
Administrative Support
SaaS
Business Operations
Email Communication
Financial Presentation
Report
WordPress
Microsoft Power BI
Virtual Assistance
Automation
Mehak A.
Islamabad, Pakistan
$50/hr
4.9
18 jobs
About me: I'm serving as an inhouse CallRail Specialist for a top rated award winning marketing agency in the United States. I've a great experience of working top marketing agencies + 7 - 8 Figure Firms, and currently I am handling 67+ client's account of an award-winning law firm marketing agency in Florida and a growing company in the home services niche based in Minnesota.
You can rely on me to close tracking gaps, I help businesses optimize marketing ROI with expert CallRail setup and analytics! 📈
I help you connect the dots between your marketing spend and your best leads. Whether it’s PPC attribution, keyword tracking, or multi-location reporting, I’ve got you covered!
My journey with CallRail has equipped me with a comprehensive skill set, including tracking across all channels, integrations with CRM, API, GA4, GTM, GMB, VoIP providers (like RingCentral), Microsoft Ads, Google Ads, and more. I have hands-on experience with automations such as AI Voice Assist act like 24/7 answering service, Keypad Scoring and Automation Rules (optimize Google Ads account with smart bidding strategy), lead scoring (Qualified/Not Qualified), and creating detailed reports that cover attributions and overall marketing performance.
Additionally, I excel in analytics, SOP creation, and providing client trainings.
I’m a CallRail pro who’s helped:
1. Enabled a multi-state HVAC company to cut wasted ad spend through granular attribution audits and custom tagging of promotional vs. emergency calls.
2. Cut wasted ad spend 20% for a legal firm, by auditing attribution and tightening tracking.
3. Helped a midsize personal-injury practice increase qualified leads by 42% in three months by implementing AI-driven call scoring and refining call flows.
How can I help you?
- Complete set up and configure CallRail's call tracking system.
- Train & support users on CallRail for maximum efficiency.
- Analyze call data to optimize campaigns, account audit and suggest improvements.
- Custom reporting and dashboards for clients to easily monitor call performance, campaign effectiveness, and lead quality.
- Lead verification and data-driven reporting to provide actionable insights to clients, helping to optimize marketing efforts and improve ROI.
- Set up call routing, AI Voice Assist, AI Marketing Reports, CallFlow, Automation Rules & Keypad Scoring, automated tagging, and AI-based conversation intelligence to streamline operations.
- Troubleshoot/ Support: Whether you’re getting spam calls, duplications of calls/sources, issues with attributions reporting, issues with tracking specific landing page or tracking issues on the website, I can handle it all!
- Various integrations like Google Ads, Google Analytics 4, JavaScript Snippet, Google My Business, Google Tag Manager, VoIP like RingCentral, HubSpot, Salesforce, CRM like LeadDocket, Jobber, GoHighLevel, Lawmatics, and more!
- Troubleshooting & Technical Support (spam calls, duplicate sources, attribution issues, website tracking errors) .
- Call Routing, CallFlow, Automation Rules & AI-Based Tagging via Conversation Intelligence.
- Call Review & Transcription Analysis – Assessing lead quality & trends .
- Account Audit to ensure the maximum features are being utilized.
- Conversion (calls/ forms/ text) reporting mismatched issues within different account either Google Ads or Lead dashboards.
- Smart IVRs, time-based routing, SMS follow-ups, voicemail-to-email.
- Live workshops & 1:1 sessions to get your team self-sufficient
- Custom “Quick-Start” guides & ongoing support Slack/Email
- A2P 10DLC registration across GoHighLevel, CallRail, and Twilio with a 100% first-attempt approval rate.
- Any specific need of client like doesn't want swapping on website, need a vanity number of off-tracking, better voicemail experience or differentiate the locations traffic via web.
**My Specialties:**
📞 CallRail Setup & Configuration
📊 Lead Verification & Data-Driven Reporting
🛠 Troubleshooting & Technical Support
📌 Custom Reporting & Dashboards
🎓 Training & Client Enablement
⚙️ Call Routing & Automation
💰 Marketing Attribution & ROI Optimization
🎙 Call Review & Quality Assessment
🔗 Third-Party Integrations
**I've successfully optimized call tracking for:**
🏢 Marketing agencies in United States of America managing multiple clients – Roofing, Law Firms, Educational, Solar & Electric Vehicles
🏪 SMBs in roofing, legal, solar, EVs, HVAC, Plumbing, Roofing, Landscaping, maximizing peak-season leads.
🏢 Award-winning U.S. agencies managing 7–8-figure Law Firm clients.
**My Process:**
💬 Ready to Maximize Your ROI?
✅ Free 20-minute consultation to discuss your tracking needs and any issue.
Let’s turn every ring, every interaction into revenue!
Analytics & Tracking Setup
Troubleshooting
Marketing Automation
Internet Marketing
Marketing Analytics Report
Google Ads
Integration Testing
Conversion Rate Optimization
Lead Capture
Performance Marketing
Google Local Business Optimization
Tracking Number
Conversion Report
Campaign Reporting
Website Traffic Report
Infinity Tracking Call Tracking
Website Audit
Ruby Kristine Q.
dasmariñas city, Philippines
$6/hr
5.0
7 jobs
Hi, my name is Ruby Kristine Quenza. My main objective in joining Upwork is because I want to take advantage of my working skills.
I am located in the Philippines. I worked as a customer service representative since 2008. I have been part of both outbound and inbound campaigns. I am an experienced phone, email, chat, and admin support representative. I started working as a freelancer since 2015 with different US companies. My experiences define who I am today. I also took up Spanish class until level 7.
Zendesk
Online Chat Support
Payment Processing
Email Support
Intercom
Underwriting
Salesforce
Property Insurance
Vehicle Insurance
Phone Communication
BPO Call Center
Customer Support
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