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6+ years and counting of professional work experience in various projects here in Upwork especially CCTV Monitoring, Data Entry and Virtual Assistant. I provide quality service in the field of admin support. I am dedicated and thorough professional with an excellent computer skills. And these are my work experience / current work here in Upwork ● Cctv Operator ( Call center company | Store in malls | Warehouse | Private house ) ● eLearning online course ( Stone river eLearning | Udemy | Teachable | Rise 360 ) ● Event Scheduler ( SceneTip | Shadow app ) ● Real Estate ● Customer Service ● Managing employees ● Image Annotation ● Web Research ● Lead generation ● Amazon I believe I have the reliable skills, experiences and willing to stretch extra hours to complete assigned work. Above all, I am willing to expand my knowledge while working with clients here on Upwork.

Greetings! I am an Expert Virtual Assistant, here to optimize your work life and empower you with enhanced productivity. With a vast array of skills and knowledge at my disposal, I am equipped to assist you in tackling various tasks and challenges efficiently. From managing schedules and organizing data to conducting research and providing valuable insights, I am your dedicated partner in achieving professional success. With my unwavering commitment to accuracy, timeliness, and confidentiality, you can trust me to handle your responsibilities with utmost professionalism. Together, we will navigate the digital landscape, save you time, and unlock your full potential. Get ready to elevate your productivity with the expertise of an Expert Virtual Assistant by your side.

🚀 Helped increase a European eCommerce brand's Trustpilot score from single digits to 80% during a 6-month consulting engagement 📈 Improved Customer Satisfaction (CSAT) to 85%+ through leadership coaching, QA programs, SOP restructuring, workflow optimization, and accountability systems 👥 20+ years in Customer Service, Operations Management, Team Leadership, and Business Operations 🏆 7 years managing 100+ staff, 5 supervisors, Virtual Assistants, and remote teams 📚 50+ SOP, Process Documentation, Workflow System, and Operations Improvement projects completed 🧭 Creator of structured 30-60-90 Day Operational Roadmaps focused on accountability, KPI improvement, operational stability, and scalable growth I help business owners, founders, CEOs, agencies, and growing companies build operational structure, improve accountability, optimize workflows, and create scalable systems that allow teams to perform efficiently without operational bottlenecks. My experience spans Digital Marketing Agencies, eCommerce Brands, Cleaning Companies, Customer Support Teams, Remote Operations, and Business Process Improvement initiatives where I've managed teams, Virtual Assistants, onboarding programs, customer support operations, SOP systems, quality assurance programs, KPI reporting, escalations, workflow optimization, and operational accountability. Career Overview I began my career in customer service and progressed from frontline Customer Service Representative to Supervisor managing 10–15 staff before advancing into Operations Management roles overseeing 100+ staff and 5 supervisors. This leadership journey developed my expertise in: • Operations Management • Team Leadership • KPI Management • Customer Experience Management • Customer Support Leadership • Quality Assurance Management • Process Improvement • Workflow Optimization • Accountability Systems • Coaching & Development • SOP Development • Business Operations eCommerce Operations Experience As Head of Customer Experience and Customer Service Consultant for a European eCommerce brand serving customers across the Netherlands and Belgium, I focused on: • Customer Support Operations • Customer Experience Improvement • Escalation Management • Refund & Return Analysis • QA Programs • SOP Restructuring • Macro Development • Team Coaching • Performance Management • Operational Stability Digital Marketing Agency Experience Supported agency operations through: • Project Management • Client Onboarding • Team Coordination • Workflow Systems • Reporting & Dashboards • Internal Communications • Accountability Tracking • SOP Creation • Administrative Operations • Project Follow-Ups Cleaning Company Operations Experience Specializing in: • Scheduling Systems • Dispatch Coordination • Customer Communications • Onboarding Processes • Workflow Systems • SOP Documentation • Team Accountability • Administrative Operations • Process Improvement Core Services • Operations Management • SOP Writing • Process Documentation • Workflow Optimization • Process Improvement • Customer Experience Management • Customer Support Leadership • Team Management • Virtual Assistant Management • Remote Team Leadership • Quality Assurance (QA) • KPI Management • Reporting & Analytics • Project Coordination • Onboarding Systems • Accountability Systems • Executive Support • Administrative Operations • Business Operations Consulting • 30-60-90 Day Operational Roadmaps Over the last 3+ years, I have completed more than 50 SOP and workflow-related projects helping businesses transform messy operations into organized, scalable systems with stronger accountability, visibility, and operational efficiency. I approach every business from a leadership, systems, and operations perspective — focused on operational stability, customer experience, accountability, workflow efficiency, and sustainable long-term growth.

I help growing businesses ($100K–$10M revenue) fix the operational chaos that's costing them money and preventing scale. As an engineer who's built compliance systems for local corporations and scaled operations across petroleum, waste management, food service, and logistics, I don't just execute tasks—I build the systems that eliminate them. What expensive problems do I solve? ✅ Operational bottlenecks killing your growth – I identify where you're losing time and money, then build processes that scale. (Six Sigma Principles). ✅ Compliance & risk gaps that could cost you millions – ISO implementation, ESH frameworks, regulatory compliance (particularly strong in PH markets). ✅ Data chaos preventing good decisions – I turn messy spreadsheets and disconnected tools into business intelligence systems that actually work. ✅ Team inefficiencies draining your resources – I optimize workflows, automate repetitive work, and build accountability systems. Who I work with? MSMEs and scaling companies that need senior operational expertise without the full-time executive price tag. If you're stuck in day-to-day chaos, drowning in spreadsheets, or need someone who's actually sat in the managerial seat—let's talk. My background: Plant Manager at RMS Group of Companies (Petroleum Technology, Waste Management, Shipping & Logistics) Environment, Safety & Health Specialist at Jollibee Foods Corporation Plant Engineer at Maynilad Water Services Licensed Chemical Engineer (Philippine Regulation Commission) Trained in ISO 9001/14001/45001, Safety Officer III, Pollution Control Officer Category B (DENR) Business & Data Analytics: Certified by 365 DataScience, SPARTA/Development Academy of the Philippines What makes me different: Most VAs execute tasks. I eliminate them. I bring a strategic thinking, an engineer's problem-solving approach, and a data analyst's precision to operations work. You're not just getting task completion—you're getting process improvement, system optimization, and scalable solutions. Tools & systems I work with: Microsoft Office Suite (advanced Excel/VBA) Google Suites WordPress, CRM platforms Data visualization tools (Power BI or Tableau) Automation platforms My approach: Understand the real problem – not just the symptoms (Root Cause Analysis) Build the system – not just complete the task (Gemba) Transfer knowledge – so you're not dependent on me forever (ISO-like documentation) Measure results – time saved, costs reduced, revenue protected Ready to fix what's broken in your operations? Send me a message with your biggest operational headache, and let's see if there's a fit.

I’ve helped MSPs cut ticket backlog by 40% without adding headcount. With over 14 years of experience in high-volume BPO leadership and customer operations, I specialize in bringing order to chaotic environments where misrouted issues or delayed updates can impact client trust. How I add value to your team: • Triage and Dispatch: Your technicians stop touching tickets they shouldn’t. I handle dispatch so they stay billable. • Workflow Optimization: I identify friction points in your response flow, reducing "dead air" and ensuring uninterrupted service delivery. • Stakeholder Coordination: I act as the central hub for communication between clients, technical staff, and vendors, keeping everyone aligned without constant oversight. • Technician Productivity: By managing the schedules and the queue, I allow your technical team to focus on solving problems rather than administrative hurdles. Core Competencies: • SLA Management & Ticket Lifecycle Oversight • Strategic Technician Scheduling & Dispatch • Technical Communication & Vendor Management • Process Improvement (Six Sigma Methodology) • High-Volume Queue Management (ITSM/MSP) If you are looking for a self-driven coordinator who can hit the ground running and improve your team’s operational flow, let’s discuss how I can support your business goals.

I support CEOs and growing teams by bringing structure, clarity, and reliable execution across operations, compliance, and day-to-day coordination. I have experience working directly with CEOs and business owners across Australian and US-based businesses, helping manage workflows, track tasks, maintain documentation, and ensure nothing falls through the cracks. My work focuses on keeping systems organised, improving processes, and supporting smooth day-to-day operations. I bring a strong background in RTO compliance and VET support, including developing and reviewing training materials, maintaining documentation aligned with ASQA standards, and supporting audit readiness. Alongside this, I have handled administrative, accounting, and project coordination tasks across different industries. 💼 Experience includes: Executive & Operations Support (direct to CEO) RTO Compliance & VET Documentation (Australia) Virtual Assistant – Systems & Workflow Management Compliance, Enrolment & Accounting Support Estimation & Admin – Renovation / Construction 🛠 Systems & Tools: CRM: Zoho CRM, Ammonite, ServiceM8 Task Management: Monday(dot)com, Asana Support Systems: LiveAgent LMS: eSkilled and other Learning Management Systems Microsoft Office: Excel, Outlook, Teams Document Management: NetDocuments ✨ What I bring: Strong attention to detail (compliance & documentation) Proactive follow-up and task accountability Ability to organise and improve systems and workflows Clear and professional communication Reliable support in fast-paced environments ⏱ Availability: Flexible depending on project needs. I focus on delivering accurate, structured, and dependable support—whether in executive assistance, operations, compliance, or documentation.