Hire the Best E-commerce Consultants
in Malaysia

If your e-commerce brand is scaling fast and your customer support operations can't keep up — I fix that. I'm a CX Operations Consultant with 20+ years of experience, most recently running end-to-end customer support and operations solo for a fast-scaling DTC e-commerce brand — 9,025 orders, USD650K+ (RM2.68M+) GMV, across Shopify, Shopee, and Lazada — with a refund rate of just 1.65%. What I actually do for clients: → Build SOPs from zero — refund & returns workflows, escalation protocols, CRM tagging structures — so your team isn't relying on tribal knowledge → Design and run crisis containment systems — I managed a product-defect crisis across 3 sales channels (95 cases, 95.1% closure rate) without a single major escalation breakdown → Set up and optimize CRM/helpdesk systems (Richpanel, Zendesk, Freshdesk, HubSpot) so support scales without adding headcount → Audit existing CX operations and flag exactly where refund leakage, backlog risk, or escalation exposure is happening → Train and structure junior support teams so operations don't depend on one person I've done this both as an in-house operator and as a founder — I've built a DTC store from zero to USD72.8K (RM300K) in 4 months on my own operational systems. If you need someone who can walk into a messy CX operation, build the structure, and hold it together under pressure — I build operational systems that continue working long after the initial project is complete.

Reliable WordPress & WooCommerce Partner for Design, Redesign, and Ongoing Support Whether you need a new WordPress website, a full Elementor redesign, a better-performing WooCommerce store, or a dependable expert to keep everything running smoothly, I can help. Most of my clients stay with me long after launch because they want one trusted person to handle everything WordPress-related. With 10+ years of WordPress and WooCommerce experience, 2,800+ hours on Upwork, and 1,000+ completed projects for clients in the US, Europe, Australia, and New Zealand, I build websites and stores that look professional, load fast, and are easy to manage. 🛠 What I Do Website Design & Redesign - Custom Elementor websites built from Figma, wireframes, or reference sites - Full redesigns for outdated or underperforming WordPress websites - Business, service, portfolio, and conversion-focused landing pages - Mobile and tablet responsive design with clear calls to action WooCommerce Stores - New WooCommerce store setup and configuration - Store redesign with modern, conversion-focused product and category pages - Custom cart, checkout, and thank-you page improvements - Payment gateway, shipping zone, and tax setup - Product page optimization for higher conversion - WooCommerce speed and performance improvements - Fixing checkout errors, plugin conflicts, and broken functionality Ongoing Maintenance & Support - Monthly WordPress and WooCommerce care plans (updates, backups, security, uptime) - Product updates, content changes, and small design tweaks - Speed and Core Web Vitals improvements - Elementor and plugin conflict fixes - Emergency fixes when something breaks - White-label support for agencies ⚙️ How I Work - I start by understanding your business, audience, and goals - I use staging sites for larger changes to keep your live site safe - I keep communication clear and share progress regularly - I build Elementor pages and WooCommerce stores that you or your team can easily manage - For maintenance clients, I provide monthly reports so you always know what's been done 🎯 A Good Fit If You - Need a new professional WordPress or Elementor website - Want to redesign an outdated site that no longer represents your business - Own a WooCommerce store and want more sales, better UX, or faster performance - Are launching a new WooCommerce store and need it done right from the start - Are tired of unreliable developers and want one long-term WordPress partner - Run an agency and need a dependable white-label Elementor and WooCommerce developer - Just need someone reliable to keep your existing site healthy and updated Send me your website URL, Figma file, or a short description of what you need, whether it's a new build, a redesign, a WooCommerce project, or ongoing support. I'll reply with a clear plan, timeline, and honest recommendation.

Keeping up with all of Meta's updates has never been more important for your campaigns to succeed. Having a solid strategy for your meta ads IS the difference between an account that is barely breaking even, and one that has 7-8X ROAS days. If you're reading this, then you're in luck. As a Meta Certified Ads Expert who has generated over $1 million in revenue through paid ads, I can make sure your ads are exactly what the algorithm is looking for, turning your campaigns into profit-making machines. I provide end-to-end campaign services, including: ✅Audience Research ✅Creative Suggestions ✅Copywriting ✅Pixel Setup and Troubleshooting ✅Campaign Management and Optimizations ✅Ads Reporting Send me a message to maximize your ad spend today :)

Are you looking to build a high-performance SaaS platform, automate a complex supply chain, or integrate secure, production-ready AI into your business workflow? Many developers can write code, but very few understand how to seamlessly blend cutting-edge AI/ML systems with scalable, enterprise-grade architecture while ensuring strict data security (HIPAA, PCI-DSS). I am a Full-Stack Developer and AI/ML Engineer with extensive experience architecting end-to-end solutions for SaaS, Supply Chain, Healthcare (HIS/HMS), and custom ERP systems. Whether you need to build an MVP from scratch or scale an existing enterprise platform, I deliver clean, maintainable code and robust infrastructure. 🚀 Core Expertise & How I Can Help You: AI/ML & GenAI Integration: Building intelligent RAG systems, custom chatbots, and LLM-powered workflows using OpenAI, Anthropic, LangChain, and Vector Databases (Pinecone, Qdrant). Robust Backend & Architecture: Designing secure, high-throughput microservices and APIs using Node.js (NestJS), Python (FastAPI/Django), and PHP, backed by PostgreSQL, MongoDB, or Redis. Modern, Responsive Frontends: Crafting seamless web and mobile interfaces using React, Next.js, Angular, Vue.js, and React Native. Cloud, DevOps & Compliance: Deploying production-ready applications on AWS/GCP/Docker with CI/CD pipelines, keeping security and regulatory standards (HIPAA, GDPR) at the forefront. 🛠️ Technical Snapshot: Frontend: React, Next.js, Angular, Vue.js, React Native, Tailwind CSS Backend: Node.js (NestJS/Express), Python (FastAPI/Django), PHP, Java AI/ML: LLMs, LangChain, Vector DBs, Prompt Engineering, RAG Systems Cloud & Databases: AWS, GCP, Docker, Kubernetes, PostgreSQL, MySQL, MongoDB, Redis Let’s build something scalable. Click the "Invite to Job" or "Hire" button on the top right, and let’s discuss how we can bring your project to life.

An Upwork Top Rated Plus specialist with over 21,000 tracked hours and 10+ years of hands-on experience, I help eCommerce brands launch, manage, and scale their daily operations. I bridge the gap between technical web development (Liquid, HTML, CSS) and seamless operational execution, allowing store owners to step away from daily logistics and focus entirely on growth. Throughout my career, I have supported high-revenue online businesses across the health & wellness, supplements, fashion, beauty, and retail industries. I provide reliable, comprehensive support to keep operations organized, efficient, and customer-focused. My expertise includes: ***eCommerce Store Management Shopify store management and daily administration Product uploads, edits, collections, categories, and catalogue management Product descriptions, images, pricing, variants, and SEO optimisation Website content updates and store maintenance Promotion setup and discount management ***Marketplace Management Amazon Seller Central management eBay store management Lazada/Shopee Store management Product listing creation and optimisation Inventory updates and stock monitoring Order processing and fulfilment coordination Marketplace customer support Managing product variations and catalogue data ***Operations & Inventory Management Stock tracking and inventory updates Managing low-stock and out-of-stock products Working with suppliers and fulfilment partners 3PL coordination and order fulfilment workflows Creating reports and maintaining product databases Improving daily operational processes ***Customer Support & Customer Success Managing customer enquiries professionally Order issue resolution Returns, refunds, and replacements Building positive customer relationships Supporting customer retention ***Email Marketing & Promotions Klaviyo campaign setup and management Promotional email campaigns Seasonal campaigns and product launches Customer segmentation and campaign planning Supporting eCommerce growth activities ***Tools & Platforms I Work With Shopify Amazon Seller Central eBay WooCommerce Klaviyo Google Merchant Center Meta Commerce Manager Canva CapCut Microsoft Excel / Google Sheets Various inventory and order management systems Why clients choose me: ✓ 10+ years of eCommerce experience ✓ Experienced working with international brands and marketplaces ✓ Detail-oriented and organised approach ✓ Strong understanding of online store operations ✓ Reliable long-term support partner ✓ Able to manage tasks independently with minimal supervision Whether you need help managing your Shopify store, improving marketplace operations, keeping inventory organised, supporting customers, or handling daily eCommerce tasks — I can help you keep your business running smoothly. I am available for ongoing eCommerce support and long-term partnerships.

Are you an eCommerce, retail, or scaling business owner tired of managing mission-critical operations with static, manual spreadsheets? I specialize in bridging the gap between operational complexity (Supply Chain) and financial performance (Finance). My core focus is on transforming traditional, time-consuming data processes into dynamic, automated business models built entirely in Google Sheets. This powerful blend reduces manual effort, sharpens financial visibility, and ensures you make data-driven decisions on inventory, cash flow, and profitability. I've evolved from managing global supply chains to developing the scalable financial systems required for modern, rapid-growth businesses. My Value Proposition: Automation, Insight, and Cost Reduction I deliver actionable solutions that directly impact your bottom line: Cash Flow Certainty: Building Cash Flow Forecasting models that turn raw inventory and sales data into predictive financial visibility, minimizing unexpected cash crunches. Inventory Optimization: Developing integrated Demand Forecasting and Inventory Management systems that minimize stockouts and reduce carrying costs (optimizing working capital). Profitability & Margin Analysis: Deep-dive into COGS (Cost of Goods Sold) and SKU-level data to model profitability, support strategic pricing, and uncover margin expansion opportunities. Strategic Cost Reduction: Expertise in Procurement, Sourcing, and Negotiation to secure favorable terms and drive measurable cost savings across your supply chain. Automated Reporting: Creating self-updating KPI Reporting and management dashboards (live in Google Sheets) that track performance and eliminate weekly data compilation tasks. Core Expertise Areas Category Key Services & Deliverables Business Modeling Google Sheets Automation (Scripts/Formulas), Scenario Planning, Budget Planning, Financial System Integration. Supply Chain Finance SKU-Level Analytics, Working Capital Optimization, Performance Tracking, Landed Cost Analysis. Sourcing & Costing Strategic Sourcing, Negotiation, Cost Saving Initiatives, Vendor Management. Reporting & Data Custom Automated Dashboards, Interactive Data Visualizations, Performance Reporting. Tools & Technologies My solutions are highly integrated and leverage the best tools for speed and scalability: Google Sheets (Advanced Mastery): Complex formulas, custom scripting (Apps Script) for automation, data connection, and reporting. Analytics & BI: Tableau (Interactive dashboard design, data modeling) and advanced Excel (Power Query, Pivot Tables). ERP / Systems Integration: Experience integrating data from platforms like Shopify, Prediko, and other inventory management/ERP systems. Ready to Replace Manual Effort with Scalable Systems? If your current spreadsheet models are brittle, time-consuming, or failing to give you the strategic insights you need, let’s talk. I deliver robust, scalable systems that give you the confidence to grow.