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  • $25 hourly
    • 4.6/5
    • (21 jobs)
    Are you ready to take your business to the next level? ✔✔✔ With 11 years of Operations Management experience, Social Media Marketing, Hiring and Sourcing, Customer service, Business Development as well as building Customer Support Systems for Start-up Companies, I have the knowledge and skills for us to work together smoothly. Let’s partner up together to reach to our goals! 💪💪💪 Here are the things that I could help you with: 1. Amazon Project EBC set up and Project management. 2. Zendesk Ticketing System Set-up and Optimization 3. Social Media Marketing 4. Offline data processing 5. Email support 6. Customer service 7. Task Management 8. Project Management 9. Community Management. 10. Affiliate Marketing Management I speak fluent English and have worked for US and UK companies for over 11 years. I am happy to tell you more about what Value I can add to your company!
    Featured Skill Fraud Analysis
    WordPress
    Business Travel
    Hiring Strategy
    Business Operations
    Management Skills
    Corporate Finance
    Fraud Detection
    Motivational Speaking
    BPO Call Center
    Technical Support
    Project Management
    Email Support
    Customer Service
    Data Processing
    Travel & Hospitality
  • $10 hourly
    • 5.0/5
    • (5 jobs)
    Providing your customers with World-Class customer service is my priority. I have worked with multiple campaigns with different scope of support. Over the years, I have handled sales, billings, retentions, order taking, escalations and technical support. Included in my skill set are handling Administrative Tasks and mastery of Zendesk and Shopify. Multitasking is not an issue and I can work under pressure with minimal supervision.
    Featured Skill Fraud Analysis
    Helpdesk
    Gorgias
    Customer Retention
    Customer Service
    Fraud Detection
    Communication Skills
    Stripe
    Technical Support
    Hubstaff Tasks
    Recharge
    Administrative Support
    Email Communication
    Phone Support
    Order Processing
    Zendesk
  • $10 hourly
    • 5.0/5
    • (10 jobs)
    Qualified Customer service representative with 11years fast-paced customer service and call center environments. Personable and professional under pressure. Effective team player but able to work independently with little or no supervision.
    Featured Skill Fraud Analysis
    Debt Collection
    Cold Calling
    Fraud Detection
    Telemarketing
    Phone Communication
    Customer Retention
    Data Analysis
    Customer Satisfaction
    Customer Service
    Stella Scheduling Online Appointment Scheduling
    Real Estate
  • $6 hourly
    • 4.7/5
    • (3 jobs)
    Hi, I'm Earl, your reliable customer service agent. I've been a customer service representative with over three years of experience—an excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. I even got a chance to be part of the leadership team and undergone leadership training. My experiences as an agent and Subject Matter Expert - SME taught me a lot of things. I have learned basic knowledge about several products and services. I mastered a handful of tools and systems to utilize. I was made flexible and adaptable to changes in the business processes. I was able to prove to myself that I can handle the technicalities of any job with basic effective instruction. Now, I am willing to learn more and do more with this skill set I've acquired. I am looking forward to seeing opportunities through Upwork that would allow me to prove my expertise while securing win-win deals.
    Featured Skill Fraud Analysis
    Communication Etiquette
    Customer Satisfaction
    Email Communication
    Chat & Messaging Software
    Fraud Detection
    Gaming
    Community Management
    US English Dialect
    Typing
    Customer Support
    Email Support
    Phone Support
    Online Chat Support
    English
  • $6 hourly
    • 5.0/5
    • (8 jobs)
    With a versatile background spanning various roles, I bring a wealth of administrative expertise and customer-centric skills to the table. At New Spark Therapy, I currently serve as an Office Manager and bookkeeper, adeptly managing administrative tasks, billing, and calendar duties with precision. My proficiency in tools like Google Workspace, Heard, Quickbooks and Simplepractice ensures seamless operations. Previously, at Magic Inc., I excelled as a Customer Service Specialist, handling inbound and outbound calls to assist clients with loan inquiries and payment reminders. Concurrently, I functioned as a General Virtual Assistant, adept at research, flight bookings, and calendar management, utilizing a plethora of tools like MS Office, Adobe, and Monday.com. My tenure at Wing AI Technology further honed my administrative prowess, where I efficiently managed research tasks and invoicing responsibilities. Prior to this, my role at StudentUniverse equipped me with invaluable skills in fraud analysis and chargeback resolution, leveraging tools such as Microsoft Office and Sabre to investigate credit card fraud cases. With a proven track record of excellence across diverse roles, I am committed to delivering exceptional support and driving organizational success.
    Featured Skill Fraud Analysis
    Real Estate
    Customer Satisfaction
    Virtual Assistance
    Fraud Detection
    Email Support
    Accounting Basics
    Customer Service
    Microsoft Excel
  • $10 hourly
    • 5.0/5
    • (12 jobs)
    A dedicated professional with 4 years of experience in Trust & Safety, specializing in moderating and managing user-generated content across various platforms. Proven expertise in ensuring safe online spaces through effective moderation of text, images, videos, and user interactions. Skilled in maintaining community guidelines and policies, with a deep understanding of Discord, NFT, and UGC moderation. Experienced in enforcing community safety policies, particularly in prohibiting inappropriate interactions between minors and adults, especially in sensitive areas like dating and explicit content. Proficient in identifying and banning harmful users, including groomers and pedophiles. Adept at removing sensitive and inappropriate content, verifying user identities, and ensuring the authenticity of submitted documents. Experienced in identifying emerging trends in suspicious freelancer or client accounts and taking swift action to protect users. Also skilled in data labeling and review moderation, fostering secure, engaging environments, and consistently enforcing platform policies, including permanently blocking users who violate platform rules.
    Featured Skill Fraud Analysis
    Sales
    Customer Support
    Community Guidelines
    Content Analysis
    Fraud Detection
    Data Labeling
    ChatGPT
    Lead Qualification
    Lead Generation
    Cold Calling
    Data Entry
    Discord
    Community Moderation
    Content Management
    Content Moderation
  • $8 hourly
    • 4.7/5
    • (7 jobs)
    AML and Fraud Detection Expert, KYB | KYC Senior Analyst, FinCrime Investigator with CFD and Crypto AML experience CUSTOMER SUPPORT | KYC AML ANALYST • Lightning Network Infrastructure services KYC/KYB VERIFICATION AND TRANSACTION MONITORING ANALYST | MAMO PAY • Reviewing KYC/KYB documents • Performing risk assessment of existent and new accounts including reviews of KYC/KYB and EDD documents. • Identify fraud patterns through in-depth reviews of customer payments and assessing customer activity. RISK & COMPLIANCE | VEEM • Conducting KYC/KYB verification and compliance screenings as part of a holistic AML program • Analyze member activity through continuous monitoring • Transaction and Alert Monitoring for Fraudulent Activity • Escalated suspicious activity as part of a holistic AML program • Co-author of the policy – SOP for Periodic Account Reviews (how to classify accounts according to High, Medium or Low Industry) * Utilize available signals, including financial statements, to establish businesses creditworthiness • Evaluate unique business models to ensure alignment with Acceptable Use Policy • Breaking complex topics into digestible form for customers to instill confidence and create a positive experience • Evaluate Documentation/Information for Fraudulent Signals • Open and perform fraud investigations KYC SENIOR ANALYST | SHOPEE PHILIPPINES • Responsible for taking the lead role in maintaining daily operational and direct supervision of all activities within the Compliance department for onboarding sellers and buyers; • Create, implement, and enforce KYC policies, procedures, and regulations within Shopee Philippines; • Customer investigation: to build the SAR (Suspicious Activity Report), submit to internal approval, and then report transactions to the FIU and manage the situation, which could mean closing accounts, blocking of funds, etc. • Share fraud-suspicious transactions with AML Compliance and vice versa. Fraud focuses on transactions with a high possibility of future chargebacks, caused by sales of illegal products, stolen cards, etc. • Assist in all ongoing compliance review processes, including necessary filings, reports to the regulator, policies, and procedures; • Create and enforce policies for the detection and prevention of fraudulent activity within the business and client activities; • Serve as a point of contact for regulators, in coordination with the Legal team as required; • Act upon regulatory developments relating to compliance risks and the associated regulatory obligations; • Monitor compliance with all third-party policies and applicable legislation; ANTI-MONEY LAUNDERING ANALYST/ COUNTER-TERRORIST FINANCING | WORLDREMIT • Assist management with ensuring compliance with regulations, company policies, and procedures through review of high-risk reports • Monitoring and reviewing data produced by the system to determine if transactions warrant further review • Identifying potential higher-risk relationships • Remaining current on compliance matters as they relate to AML, Sanctions, CIP, and Due Diligence • Monitoring of initial and ongoing Know Your Customers (KYC) requirements. • Auditing/Analysis of customer activities. • Escalating any suspicious activity/concerns to compliance management. • Assist with any other Compliance-related matters or projects as identified and assigned by compliance management. • Conducting suspicious activity and reputational risk investigations as warranted. • Carrying out any other tasks as may be requested occasionally. SENIOR SPECIALIST - ONLINE AND RETAIL BANKING | JP MORGAN CHASE & CO. • Verify customer data to detect and identify financial fraud. • Identify possible fraudulent transactions and assist with the initial filing of fraudulent reports • Report fraudulent transactions and coordinate with the Loss Prevention Department, Debit/Credit Card Fraud Department • Discuss bank products and regulations suitable for customers' needs. • Putting into effect new procedures and policies passed down from Head Office. • Process opening and closing of accounts. • Assist customers with complaints and feedback about the service or products. • Compile and analyze complaints from customers. • Process retention for dissatisfied customers. • Handle escalations discussion for new hires. • Handle supervisory calls from retail bankers. • Ensuring the smooth running of basic banking transactions.
    Featured Skill Fraud Analysis
    Risk Assessment
    Risk Management
    FinTech
    Finance
    Fraud Mitigation
    Cryptocurrency
    Regulatory Compliance
    Compliance
    Know Your Customer
    Fraud Detection
    Administrative Support
    Data Analysis
    Data Privacy
    Anti-Money Laundering
    Due Diligence
  • $10 hourly
    • 5.0/5
    • (18 jobs)
    I’m a Recruitment Manager with over 4 years of hands-on experience in talent acquisition, full-cycle recruitment, and platform safety. My journey began as a Talent Sourcer for Upwork Enterprise Inc., where I matched top-tier candidates with clients’ needs. I later transitioned into a Recruitment Specialist role supporting various startups across industries such as healthcare, tech, and real estate. From there, I took on full 360 recruitment responsibilities. Crafting job postings, sourcing and screening candidates, conducting interviews, shortlisting talent, preparing employee contracts, and assisting with rate negotiations. Alongside recruitment, I’ve taken on key team support and HR responsibilities. I regularly conduct one-on-one check-ins with staff members to ensure productivity, alignment on tasks, and a smooth workflow. I’ve also conducted demo calls with clients. Additionally, I worked as a Trust & Safety Specialist for Upwork Enterprise Inc., where I ensured platform integrity by verifying IDs and reviewing documents to detect and prevent fraudulent activity. This role sharpened my eye for detail and reinforced my commitment to secure, compliant hiring practices. I bring a people-first approach to recruitment while staying efficient, organized, and results-driven. Whether you’re building a team from scratch or looking to refine your hiring process, I’m here to help you find the right people. Experienced in the following: - Linkedin Recruiter - Upwork ATS - Greenhouse - Seek - Recruit CRM - Indeed - OnlineJobs PH Tools: - Asana - Confluence - Mitek - Slack - Notion - Scamalytics - Maestro - Reed - Zoho
    Featured Skill Fraud Analysis
    Fraud Detection
    Candidate Source List
    Email Support
    Candidate Interviewing
    HR & Business Services
    Boolean Search
    Staff Recruitment & Management
    Hospitality & Tourism
    Customer Service
    Email Communication
    Candidate Sourcing
  • $10 hourly
    • 4.9/5
    • (6 jobs)
    I'm a hard working, well-rounded Fraud Analyst equipped with in-depth fraud detection, investigation and prevention. With extensive years of experience in Banking, Remittance and E-Commerce. I am also a seasoned KYC Analyst skilled in AML/CFT, KYC onboarding, KYC Regulatory Operations and Compliance combined. Endowed with strong time management skills, ability to think analytically and detect risks and confidence in accurate decision making. Always act as an empathetic partner to our clients and customers by listening and seeking to understand. Treating everyone with utmost respect to build a positive and long-lasting relationship.
    Featured Skill Fraud Analysis
    Email Support
    Google Docs
    Microsoft Excel
    Zoho Desk
    Zendesk
    Salesforce CRM
    Cybersecurity Tool
    LexisNexis
    Fraud Detection
    Fraud Mitigation
    Risk Assessment
    Regulatory Compliance
  • $10 hourly
    • 5.0/5
    • (3 jobs)
    I have been a copywriter in a real estate base in the US for a year doing property listing. I even mastered customer service for 15 yrs now. I helped many customers through different channels like email, chat, and by phone. I believe that a customer-centered business is the basic foundation of all businesses. Nothing will go wrong once it was been achieved. The trust of our customers will be the key to a long-lasting relationship. Through the years of my expertise, I have learned that acknowledging customer emotions and working hand and hand with them to find a better fit solution will help us gain their trust and they will feel their importance. Knowing that made me a top performer in collections. I helped the customer to set up an arrangement that is suited and doable for them at the same time it help the company to regain an income from losses. When I was a credit loan reviewer I learned how the pandemic hits our business owners and I did everything on my end to help them be approved for their loans so they can bounce back to help the business recuperate. I am very much keen on details in checking everything that they need so their application will not be declined or returned to them. I know how much they value the time and effort they are doing for their business to get by. I even go above and beyond to ensure they get all the help they need. Fraud investigations are one of my expertise Analytical skills that I've learned as a fraud specialist to prevent damage and losses to customers and the company is a big help as well. Screening accounts that was been opened at the branch and digitally activated my fraud instinct. I want to be a part of the success of a business and treat it as if it's mine. Making sure everything is handled accordingly and efficiently to make the business profitable and running smoothly.
    Featured Skill Fraud Analysis
    Copywriting
    Data Entry
    Fraud Detection
    Order Fulfillment
    Administrative Support
    Appointment Scheduling
    Customer Support
    Order Tracking
    Online Chat Support
    Email Support
  • $8 hourly
    • 5.0/5
    • (3 jobs)
    I am a highly skilled communicator with 12 years of experience in customer service, I have the unique ability to articulate my ideas effectively, whether it's through written or verbal means. I'm a versatile worker who can excel in any work environment and can quickly adapt to any challenge thrown my way. No matter what the situation, I can find the best solutions and implement effective working plans to ensure success. I worked with JP Morgan chase as a Fraud Investigator. I assist the company in identifying fraud trends, procedure and strategy opportunities that will improve fraud prevention, detection results and customer satisfaction. Investigating cases for recovery opportunities. Minimizing and preventing losses resulting from high risk and fraudulent monetary and non-monetary transactions. Ensuring that regulatory, legal, bank and audit requirements are met. Job Titles * Email Support * Chat Support * Customer Service * Fraud Investigator * Landing Page Designer * Lead Generation CRM Tools: * Salesforce * Hubspot * Buildium * RingCentral Soft Skills * Providing stellar customer service * Problem solver * Strategic * Attention to details * Proactive
    Featured Skill Fraud Analysis
    Email Support
    Online Chat Support
    RingCentral Glip
    Fraud Mitigation
    Fraud Detection
    Property Management
    Customer Service
    Jira
    HubSpot
  • $8 hourly
    • 5.0/5
    • (7 jobs)
    I am an experienced fraud analyst/Chargeback Representative and possesses extensive experience in the following: -Fraud Detection leading to prevention -Verification of transactions with both merchants and customers via outbound calls and email -Well versed in dispute process for Visa and Mastercard -Well versed in handling dispute process (from initial chargeback to arbitration stages) -Extensive documentation review and research for both merchants and customers (representment documents and chargeback documents) -Proficient in Microsoft Office tools -Strong written and verbal English skills
    Featured Skill Fraud Analysis
    Microsoft Excel
    Virtual Assistance
    Alternative Dispute Resolution
    Customer Service
    Customer Experience
    Fraud Detection
    Fraud Mitigation
    Zendesk
    Payment Processing
  • $9 hourly
    • 5.0/5
    • (4 jobs)
    Job Profile: Customer Service| Chargeback| Dispute| Representments Expert| Fraud Analyst Highly experienced customer service professional with a 7-year track record in handling diverse procedures and resolving customer issues. Skilled in managing disputes, chargebacks, Representment, Pre Arbitration, and Arbitration processes. Proficient in differentiating between genuine fraud charges and customer disputes through specialized training. Key Skills and Expertise: - Customer Service: Demonstrated ability to deliver exceptional customer service and maintain high levels of customer satisfaction. - Dispute Resolution: Proven track record in effectively managing disputes and reaching mutually beneficial resolutions. - Chargebacks: Proficient in handling chargeback procedures, ensuring adherence to relevant policies and regulations. - Representment: Experienced in representing and defending customer interests during the representment process. - Pre Arbitration: Knowledgeable in handling pre-arbitration processes and gathering relevant evidence to support customer claims. - Arbitration: Skilled in navigating the arbitration process and advocating for fair resolutions. - Fraud Detection: Trained in distinguishing between genuine fraud charges and customer disputes, utilizing advanced techniques and protocols. - Communication: Excellent verbal and written communication skills, enabling effective interaction with customers and internal stakeholders. - Problem-Solving: Strong analytical and problem-solving abilities to address complex customer issues efficiently. - Attention to Detail: Meticulous in reviewing and analyzing information to ensure accurate and thorough assessments. Professional Experience: - Successfully handled customer inquiries, concerns, and complaints, providing timely and satisfactory resolutions. - Managed a wide range of procedures, including dispute resolution, chargebacks, Representment, Pre Arbitration, and Arbitration. - Collaborated with cross-functional teams to gather necessary information and evidence for dispute resolution processes. - Utilized company systems and tools to document and track customer interactions and case progress. - Received specialized training in fraud detection, enabling the identification of genuine fraud charges versus customer disputes. With a proven ability to handle complex customer service procedures and resolve disputes, I am dedicated to ensuring exceptional customer experiences and fostering positive relationships.
    Featured Skill Fraud Analysis
    Quality Assurance
    Fraud Detection
    Arbitration
    Alternative Dispute Resolution
    Quality Audit
    Customer Service
  • $15 hourly
    • 5.0/5
    • (2 jobs)
    Seeking to be part of a competitive and challenging environment where adversity and new ideas are encouraged, to be of value and an asset to the company based on their mission and vision.
    Featured Skill Fraud Analysis
    Canva
    Calendar Management
    Data Entry
    Social Media Management
    Virtual Assistance
    Coaching Session
    Microsoft Excel
    Alternative Dispute Resolution
    Fraud Detection
    Data Analytics
    Business Process Outsourcing
    Call Center Management
    Leadership Skills
    Telemarketing
    Lead Generation
  • $10 hourly
    • 5.0/5
    • (14 jobs)
    Hi partner, good day! I've worked as a Data Analyst in relation to banking products with over 11 years of experience specifically with some of the Top Fortune 500 companies. I've undergone intensive trainings to keep up with global standards. I am a very detail, goal and result oriented person as most my work requires accuracy, confidentiality and financial risks. I have been awarded and recognized as one of the best performers numerous times for being able to act decisively and I make sure that every day I work to improve myself and my skills. I am confident with my skills that I can accomplish projects in a timely manner and with less supervision. I look forward to work and participate with your businesses that's in need of my expertise.
    Featured Skill Fraud Analysis
    Fraud Detection
    Content Management
    Financial Risk
    Online Research
    Data Entry
  • $17 hourly
    • 5.0/5
    • (30 jobs)
    Top-Rated ★★★★★ Freelancer | 100% Job Completion | 10+ Years Remote Experience I’m a results-driven freelancer with over a decade of proven remote work experience. Fluent in both spoken and written English, I pride myself on being professional, reliable, and laser-focused on delivering quality results on time, every time. Technical & Operations Expertise I’m highly skilled in streamlining business operations and automating workflows, with hands-on experience using: • CRM & Automation: Zapier, Hyros, Close, ScheduleOnce • E-commerce & CMS: Shopify, WordPress, ThriveCart, Kajabi • Payment Systems: Stripe, Payfunnels • Project Management: Monday.com, Asana, Basecamp, Bitrix24, Trello, daPulse • Communication & Support: Intercom, HelpScout, Zendesk, Freshdesk, Jing, Loom • Email Marketing: Infusionsoft, MailChimp, HubSpot, AWeber, GetResponse, iContact • Order Fulfillment: Wiio, AliExpress, Alibaba • SEO & Social Media: Basic SEO practices and platform management I'm also highly organized, proficient in Airtable, SharePoint, and Excel for efficient data handling. Virtual Assistant Rockstar Beyond technical skills, I bring versatile support services, including: • Web research and market analysis • Data entry and document management • Voice-over services • SOP development and strict adherence • Flexibility to adapt to any management style Recruitment & HR Support With solid experience in talent sourcing and full-cycle recruitment, I can help you build strong teams. I offer: • Candidate sourcing and screening • Outreach and initial interviews • Salary negotiation and payroll coordination • Onboarding and offboarding support I’m constantly expanding my skills to stay ahead and ensure that my clients' businesses run smoother and faster. If you’re looking for a dependable, multi-skilled VA, recruiter, or operations support specialist who’s committed to your success, Let’s connect!
    Featured Skill Fraud Analysis
    Zapier
    Google Sites
    Dropshipping
    Email Support
    Fraud Detection
    Boolean Search
    Airtable
    Candidate Sourcing
    Social Media Management
    Order Fulfillment
    Administrative Support
    Recruiting
    Shopify
    WordPress
  • $26 hourly
    • 4.9/5
    • (29 jobs)
    I am a seasoned business process outsourcing (BPO) expert specializing in service delivery. For 3 years, I worked with a J.D. Power Certified and a leader in domain registration, Network Solutions, LLC. After leaving the technology industry, I was invited and eventually joined J.P. Morgan Chase & Co., the #1 Fortune 500 in Commercial Banks category. For four years, I handled challenging posts -- from Debit Card Claims Analyst to an Escalations' Analyst. I left the company as a Team Leader. I take pride of my experiences, expertise, wide-range of skill set, and outstanding work ethics. These set me apart from the rest of the independent contractors. Below is a list of services that I can do in detail: Financial Risk Analysis and Management Supervisory/Managerial Tasks Coaching/Motivating/Guiding Identifying Areas For Improvement (AFIs) Account Management (Zillow, Trulia, Realtor.com, etc.) Social Media Management (Facebook, LinkedIn, Google +, Twitter, Youtube, Pinterest, etc.) Lead-farming (website and social media plaforms) Newsletter Design and Management (Mailchimp) Customer Service Technical Support Inbound/Outbound Calls Taking Escalated Calls Doing Warm and Cold Calls Telemarketing Converting Lead into a Sale Up-selling/Sales Order Taker Domain Name Registration/Migration Web Hosting Set-up/Migration File Transfer Protocol (FTP) Secure Socket Layer (SSL) Installation Website Creation/Modification Web Research Data Mining General Office Tasks Document Creation Document/Data Management PDF to DOC Conversion DOC to PDF Conversion E-mail Management Live Chat Support Back-end Process/Support Transcribing Audios and Videos Writing Blogs Writing Business Proposal Writing Grant Proposal Radio Hosting Radio Teaser Creation
    Featured Skill Fraud Analysis
    Social Media Marketing
    Project Risk Management
    Fraud Detection
    Administrative Support
    Internet Marketing
    Zendesk
    Customer Service
    Fraud Mitigation
  • $8 hourly
    • 4.7/5
    • (17 jobs)
    - I have 8 Years of Experience in Customer Service support, ( Chat , Voice, Email ) and 2 years of freelance working as VA, Appointment setter and Quality Analyst. I have experience being part of management team as well as I have been Subject Matter Expert. -I am Enthusiastic , Determine, Analytical thinker, Decisive, Driven and a Team player. I am knowledgeable in doing RCA( Risk cause Analysis ) and I can do basic Troubleshooting, Excel, MS office, Canva and photoshop. - I am a Graduate of Bachelor Science in Physical Therapy, taken another degree on BS Information Technology for web and mobile application ( undergrad).
    Featured Skill Fraud Analysis
    Customer Service
    Facebook Ad Campaign
    Customer Support
    Facebook Advertising
    Travel
    Fraud Detection
    Technical Support
    Social Media Management
    Online Chat Support
    Facebook Ads Manager
    Instagram
    Virtual Assistance
  • $45 hourly
    • 5.0/5
    • (31 jobs)
    Services Offered: * Risk Assessment and Fraud Audits * Transaction Monitoring and Analysis * Chargeback Analysis * Compelling Evidence Compilation * Hassle-Free Dispute Submission and Follow-Up * Comprehensive Policy and Procedure Review
    Featured Skill Fraud Analysis
    Risk Analysis
    Anti-Money Laundering
    Risk Management
    Fraud Mitigation
    Alternative Dispute Resolution
    Investigative Reporting
    Fraud Detection
  • $13 hourly
    • 5.0/5
    • (23 jobs)
    I worked in the BPO industry for 9 years, with experience in handling banking customer service and fraud detection for captive sights for both US and Australia based multinational banks. I also have experience working for an Australia based telco company working in the customer service department for prepaid mobiles. Part time, I also worked as a QA for a home health company based in the US, auditing PT notes. Recently, I was part of Upwork's Trust and Safety Investigations team for 3 years and we look into new MOs as well as existing ones and seek out on how to improve our detection process. We also cater to investigation requests from Upwork higher executives in whatever suspicious activities or messages come their way. This includes social media posts that may damage Upwork's reputation as well as possible legal action being done against the company.
    Featured Skill Fraud Analysis
    Fraud Detection
    General Transcription
    Customer Support
    Medical Records Research
    English
    Medical Transcription
    Six Sigma
    Leadership Skills
    Customer Service
    Time Management
    Data Entry
  • $10 hourly
    • 5.0/5
    • (19 jobs)
    Over 10 years of experience in Customer Support and Risk Management. Passionate about helping customers achieve seamless experiences with every interaction. Focused on delivering exceptional service, resolving issues efficiently, and ensuring that customers feel valued. Whether troubleshooting technical problems or guiding users through complex processes, I bring a proactive, solution-driven approach to every support query. I believe in building lasting relationships by understanding customer needs and delivering prompt, friendly, and effective solutions. identifying, assessing, and mitigating risks across diverse industries. Proficient in data analysis and risk modeling, I translate complex information into actionable insights that support strategic decision-making. My collaborative approach enables me to work effectively with cross-functional teams to develop and implement risk management frameworks that enhance organizational resilience. Committed to continuous improvement, I stay abreast of industry trends and regulatory changes to proactively address emerging risks and ensure compliance.
    Featured Skill Fraud Analysis
    Recruiting
    Quality Assurance
    Supervision
    Risk Analysis
    Fraud Detection
    Customer Service
    Customer Experience
    Customer Retention
    Phone Support
    Google Calendar
    Google Docs
    Slack
    Zendesk
    Microsoft Office
  • $12 hourly
    • 5.0/5
    • (23 jobs)
    Innovative. Self reliant. Inquisitive. Solutions-focused. Very good in communicating with individuals in the different levels of an organization. Team Player. I have worked with top companies in the past like JPMorgan Chase Bank and ETelecare Global Solutions. I have extensive experience in human resources, fraud prevention, and risk management. I was also a Team Leader in JPMorgan Chase. I am a graduate of the University on the Philippines, Diliman QC. Secondary education is with Manila Science High School. I am excited to share my skills with the people I will be working with. Thank you.
    Featured Skill Fraud Analysis
    Project Risk Management
    Human Resource Management
    Leadership Development
    Fraud Detection
    Call Center Management
    English
    Data Entry
  • $10 hourly
    • 5.0/5
    • (6 jobs)
    Able to work on own initiative or as part of a team and can deal with administrative duties competently. An effective communicator at all levels within an organization. Good problem solving and analytical skills.
    Featured Skill Fraud Analysis
    Clerical Procedures
    Google Docs
    Fraud Detection
    Communication Etiquette
    Customer Support
    Accuracy Verification
    Administrative Support
    Email Communication
    Data Entry
    Order Tracking
    Email Support
    Online Chat Support
    Zendesk
  • $8 hourly
    • 5.0/5
    • (16 jobs)
    Versatile professional with a diverse skill set spanning fraud prevention, project management, customer service, content moderation, and executive assistance, backed by over 7 years of hands-on experience in dynamic corporate environments. A strategic thinker adept at developing and implementing fraud prevention strategies to safeguard organizational assets and mitigate risks effectively. Proven track record in leading cross-functional teams, managing complex projects from inception to delivery, and ensuring adherence to timelines and budgets. Skilled in content moderation techniques, ensuring compliance with policies and regulations while maintaining a positive user experience. Additionally, experienced in providing high-level executive support, including calendar management, travel coordination, and confidential correspondence handling. Known for my meticulous attention to detail, strong organizational skills, and ability to thrive under pressure. Passionate about leveraging my diverse expertise to drive operational excellence and contribute to the success of the organization. • Content Moderator (Whisper) Mobile Application from 2013 to 2015 • Fraud Analyst at JP Morgan Chase Bank from 2016 to 2018 • Customer Service Associate in Amazon.com • Investigations and Safety Specialist • Trust and Safety Specialist • Executive Assistant • Project Manager
    Featured Skill Fraud Analysis
    Content Guidelines
    Fraud Detection
    Scheduling
    Content Audit
    Project Risk Management
    Communications
    Data Entry
    Medical Records Research
    Customer Service
    Content Moderation
  • $15 hourly
    • 5.0/5
    • (15 jobs)
    My goal is to take care of my clients' customers. Gain and retain, resolve issues and keep conversations as short as possible without compromising quality service. I can help you with the following but not limited to tasks: ✔️Customer Service: *Respond promptly to inquiries via chat and email *Moderating and answering comments on social media *Resolve pre and post order issues *Manage orders and customer information *Track orders *Issue refunds *Create email templates *Create and update SOP ✔️Order Fulfillment: *Fulfill dropship orders via Oberlo and Dropified *Fulfill print on demand orders via Printify, Printful and Gooten *Coordinate with suppliers and vendors *Product research and listing ✔️Dispute Management: * Handle inquiries and chargeback via Shopify Stripe PayPal Klarna Afterpay Braintree Businesstrack
    Featured Skill Fraud Analysis
    PayPal
    Gorgias
    Authorize.Net
    Stripe
    Risk Management
    Fraud Detection
    Alternative Dispute Resolution
    Shopify
    Customer Support
    Customer Service
    Customer Satisfaction
    Order Processing
    Order Tracking
    Email Support
    Online Chat Support
  • $10 hourly
    • 5.0/5
    • (9 jobs)
    My most recent position was at Upwork Inc., where I served as a Disputes and Mediation Specialist. In this role, I facilitated dispute resolution through support tickets and an online dispute resolution platform, working closely with both clients and freelancers to ensure effective outcomes. I monitored and managed ongoing mediation cases, ensuring compliance with service level agreements (SLAs), while efficiently handling customer inquiries via Zendesk.
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  • $10 hourly
    • 5.0/5
    • (12 jobs)
    INTEGRITY, DISCIPLINE, LOYALTY These are some of my work traits that I am proud of. I am flexible, an up-starter, do my jobs and finish them as early as possible. I am also a loyal and honest worker and I always follow the company rules and policies. I also love multi-tasking, it tests how much pressure my mind can handle and my much I can navigate my work. I love working under pressure because I can feel that working under pressure helps me become a better person and a better employee. I always give the best option for my customers looking for my help and give it to them as fast as I can. I can always meet the demands and the goals given to me and always provide exemplary results. I can always do things as a team player and will always look out for the benefit of the company as a whole. I always learn things faster than other people and try to help them catch up and help themselves as well. I am very friendly and I get along with people easily. I like meeting other people and learning about their experiences and different perspective. I have almost 3 years as a customer service representative.
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