Hire the Best Fraud Analysts
in Pakistan

I'm a KYC/AML compliance consultant with seven years of hands-on experience helping payment facilitators, fintechs, and high-risk merchants get onboarded, stay compliant, and clear processor rejections. Previously at Ernst & Young Forensics (Senior Consultant) leading financial crime risk assessments for UAE and Bahrain banks. Currently supporting a Jersey-based accounting firm on FCA and JFSC compliance, alongside direct client work. If your merchant is stuck in review, your EDD is backlogged, or your processor rejected a submission that's what I fix. WHAT I DELIVER: • KYB/EDD packages for high-risk merchants: gaming, crypto, CBD, peptides, MSBs • Processor rejection recovery and resubmission (Stripe, Adyen, Antom) • Sanctions screening: World-Check, OFAC, EU Consolidated List, PEP/adverse media • Transaction monitoring triage and false positive reduction (MANTAS) • SAR/STR filing via goAML • AML/CFT policy drafting, onboarding manuals, and compliance frameworks • Gap analysis against FinCEN, FATF, FCA, CBUAE, and JFSC standards • KYC remediation for existing customer files TRACK RECORD: 60+ high-risk merchants onboarded with a 100% audit pass rate. 300+ STRs filed. Reduced MANTAS false positives by 25% at EY. Reversed two Antom/Alipay rejections for a jewelry merchant, unblocking $50K/month in processing volume. WHY PAKISTAN-BASED IS YOUR ADVANTAGE: Same EY-trained rigor. Same regulatory tools. Available 1PM–10PM PKT which covers 9AM–6PM CET and 8AM–5PM BST. No retainer. No minimums. TOOLS: MANTAS · World-Check · goAML · OFAC · Shufti Pro · Middesk · Sigma360 · Jira · Microsoft 365 REGULATIONS: FinCEN · FATF · FCA · CBUAE · BSA · AMLD5/6 · JFSC Message me directly. I respond within a few hours and can usually start within 24 hours.

I am an experienced payments operations and chargeback & dispute resolution specialist with over 5 years of experience working with various merchants, including high and low risk merchants such as EMS, Maverick, Zen Payments, Pay Arc, PaySafe, Elite Payment, Elavon, PayPal, Stripe, Whop, Braintree and Square. I have extensive knowledge in maintaining merchant accounts, supporting payments operations and responding to chargeback cases. With a strong background in managing and resolving chargebacks, along with a deep understanding of dispute resolution procedures, I am confident in my ability to effectively contribute to my client's team and help ensure the resolution of disputes in a timely and favorable manner. ✅ Industries I have worked with as a Dispute Specialist: ⚫ Logo Designing, Website Development, E-book Writing, Mobile Application Development, Video Animation ⚫ E-commerce ⚫ Online Coaching Academies ⚫ Shopify ⚫ Saas Industry ⚫ Subscription based Industry ✅ Core Expertise ⚫ Chargeback & Dispute Management ⚫ PayPal Risk Management ⚫ Merchant Account Acquisition ⚫ PSP Onboarding & Payment Gateway Integration ⚫ Payment Operations Consulting ⚫ Customer Support Operations ✅ Operational Responsibilities ⚫ Fighting and managing chargeback cases ⚫ Maintaining merchant account health ⚫ Monitoring chargeback, refund, and fraud ratios ⚫ Managing chargeback alert systems (Chargeblast, Ethoca, Verifi RDR) ⚫ Coordinating with customers via email, phone, Discord, and text ⚫ Quality Assurance (QA) and process improvement ⚫ Customer retention and escalation management If you still have any questions feel free to connect. Thank you.

Dedicated Customer Support and Retention Specialist with over 4 years of experience in fintech, e-commerce, telecom, and transit services. Expert in handling support via phone, email, and chat, addressing live complaints related to accounts, payment issues, disputes, and technical concerns. Proven track record in managing high-volume live chats and providing direct phone support as the first point of contact. Skilled in problem-solving, maintaining composure under pressure, and transforming negative situations into positive outcomes to enhance customer engagement and loyalty. Successfully reduced customer churn by approximately 10-15% through proactive engagement and effective retention strategies. Areas of Expertise: • [ Fintech ]: Account issues, payment errors, KYC, disputes, and refunds. • [ E-commerce & Shopify ]: Order tracking, complaints, refunds, replacements, and store support. • [ Gaming Support ]: In-game purchases, account technical support, and community engagement. • [ Dispatch/Transit ]: Ride booking, live phone support, customer complaints, and follow-ups. • [ Retention ]: De-escalating complaints and converting cancellations into retention opportunities. • [ Telecom & Porting ]: LNP, LOA processing, carrier communication, telecom operations, VoIP support. • [ Chargebacks & Representment ]: Chargeback handling, dispute management, fraud review, transaction analysis, evidence submission, risk mitigation Tools & Platforms: Proficient in Zendesk, Intercom, Gorgias, Aircall, Slack, Notion, Shopify, HubSpot, Salesforce, Freshdesk, Zoho CRM, Help Scout, LiveChat, Tawk.to, Talkdesk, RingCentral, Five9, CRM systems, VoIP dashboards, Google Workspace, MS Office, and Dispatch Management Systems. Let's connect to discuss how I can help elevate your customer support and retention strategies, particularly in e-commerce, Shopify, fintech, and gaming support.

I'm an experienced professional with over 5 years of work in various projects and industries. My role at Western Union as a Senior Customer Service Representative enabled me to provide excellent service while ensuring financial security for a global customer base. In addition, I've been involved in a wide range of projects, including managing premium Airbnb listings with BlueHorse, contributing to environmental responsibility with 3R Technology, and providing valuable educational resources at KidsKonnect. My experience extends across different sectors, from e-commerce to technology and food delivery services. I've also collaborated with companies like Clever Bytes, Diem Home Services, Element Brooklyn, Smart Shavy, 360 Mind, Canadian General Contractors, MyTA, LasPalmas, Business Profiles, and more. These experiences have honed my skills in customer service excellence, data analysis, problem resolution, and product knowledge. • Strong commitment to innovation and adaptability. • Continuous thirst for learning. • Proficient in 5+ support & CRM software, including Salesforce, LiveChat, and Guesty. • Exceptional in customer satisfaction ratings. • Successfully managed over 100 Airbnb listings with 98% accuracy. • Developed innovative customer support strategies to improve customer satisfaction. This multifaceted journey has made me a well-rounded professional, and I look forward to bringing my diverse skills to new challenges and opportunities.

Nothing makes me more excited than my clients having a success story to be told! 🏆 Top Rated Upwork VA ⭐ 5-Star Feedback (Mostly) 💯 100% Job Success Score Over the last 5 years of working, I have developed several skills as I was involved with Dropshipping, Product Hunting, Products Listing, customer service, Fulfillment Orders, Data entry, Web Recharge, and quality-driven jobs. I am a self-driven, results-oriented person with a positive outlook on life and a clear focus on high quality and profit. I am reliable, sensitive, ethical, and determined. I am an empathetic communicator who can see things from the point of view of the other person. I can keep up with others and a team player. I'm good at PowerPoint, Excel and Word software applications in particular. LIST OF EXPERTISE: -------------------------- ➡ Intense Product Research & finding Wining Products, ➡ Adding products, prices, variants, SEO descriptions, tags, etc in any e-commerce Store Like, Shopify, Woocommerce, Amazon, eBay ETC ➡ Dropshipping Website Setup ( Dropified, Oberlo ) ➡Basic HTML knowledge ➡Photoshop knowledge ➡Customize Any eCommerce store Theme, ‎ Like as, Shopify and Woocommerce ➡Adding collections such as specific names of the collections; for example Jewellery and automatically adding products to specific collections by putting the proper conditions such as tags on each collection. ➡Creating a dropdown menu on the Category /Navigation, Sub-Category Menu either on the main or footer menu. ➡Placing / Fulfillment orders ( Automatically Or Manually ) ➡Placing/ Fulfillment orders using App Like as Dropified, Oberlo ➡Doing Refunds on Shopify, Woocommerce, ➡Cancel order ➡Bundle mapping on Dropified ➡Issuing gift cards/Creating gift cards ➡Searching and filtering ➡Using themes when creating a Shopify, Woocommerce store ➡Social Media Manager ➡Help scout for emails ➡Zendesk email support ➡Facebook Moderator ➡Google Docs ➡Fresh desk ➡Data Entry ➡ Web Recharge ➡Trello ➡G Suite ➡ Live Chat With Customer _________________________________ My Client Feedback Comment ------------------------------------------- quote; His role with us was to process AliExpress orders. He processed many, many thousands of orders with us. Very consistent, extremely hard worker, and super reliable. We are really thankful for how much he contributed to our company." I am available anytime, Seven days every week, Just Massage me in Upwork, I will replay to you in 30 Minute (9 AM to 8 PM - GMT + 5 ) Thanks Zain

I'm a dedicated Email Support Executive with a passion for delivering exceptional customer experiences. With a background in E-Commerce, I've honed my skills at top-notch organizations like Lumiara, MiamiMD Skincare, and CellaBeauty in the United States. My expertise includes prompt inquiry resolution, seamless order tracking, and resolving delivery issues. I'm proficient in Zendesk Customer Service Software and Gorgios, ensuring top-tier support. I've also excelled internationally, having handled inquiries for the Cactus Jack campaign at Digitech Outsourcing Solution in Pakistan. My commitment to maintaining a minimum 95% customer satisfaction rate during my tenure at MindBridge in an international Foodpanda campaign showcases my dedication. Let's team up to create exceptional customer experiences and exceed expectations. Your success is my priority!