I am a ๐๐ฎ๐๐ฎ ๐ ๐ถ๐ด๐ฟ๐ฎ๐๐ถ๐ผ๐ป ๐๐ ๐ฝ๐ฒ๐ฟ๐ and help businesses in ๐๐ฎ๐๐ฎ ๐ ๐ถ๐ด๐ฟ๐ฎ๐๐ถ๐ผ๐ป between ๐ ๐ถ๐ฐ๐ฟ๐ผ๐๐ผ๐ณ๐ ๐ฏ๐ฒ๐ฑ and ๐๐ผ๐ผ๐ด๐น๐ฒ ๐ช๐ผ๐ฟ๐ธ๐๐ฝ๐ฎ๐ฐ๐ฒ with zero data loss and zero downtime. Over 10+ years I've migrated 100,000+ users for a Forbes 500 companies and run dozens of tenant-to-tenant, cross-platform, and email
As a ๐๐ฎ๐๐ฎ ๐ ๐ถ๐ด๐ฟ๐ฎ๐๐ถ๐ผ๐ป ๐๐ ๐ฝ๐ฒ๐ฟ๐ What I can do for you:
โ ๐ง๐ฒ๐ป๐ฎ๐ป๐-๐๐ผ-๐ง๐ฒ๐ป๐ฎ๐ป๐ ๐๐ฎ๐๐ฎ ๐ ๐ถ๐ด๐ฟ๐ฎ๐๐ถ๐ผ๐ป โ Microsoft 365 โ M365, including mergers & acquisitions
โ ๐๐ฟ๐ผ๐๐-๐ฝ๐น๐ฎ๐๐ณ๐ผ๐ฟ๐บ ๐๐ฎ๐๐ฎ ๐ ๐ถ๐ด๐ฟ๐ฎ๐๐ถ๐ผ๐ป โ Google Workspace โ Microsoft 365 (both directions)
โ ๐๐บ๐ฎ๐ถ๐น ๐บ๐ถ๐ด๐ฟ๐ฎ๐๐ถ๐ผ๐ป โ IMAP/POP, Zimbra, Exchange (on-prem & online), GoDaddy, Lotus Notes
โ ๐ช๐ผ๐ฟ๐ธ๐น๐ผ๐ฎ๐ฑ ๐บ๐ถ๐ด๐ฟ๐ฎ๐๐ถ๐ผ๐ป๐ โ SharePoint, OneDrive, Microsoft Teams, mailboxes & shared mailboxes
โ ๐๐น๐ผ๐๐ฑ ๐ ๐ถ๐ด๐ฟ๐ฎ๐๐ถ๐ผ๐ป ๐๐ผ๐ผ๐น๐ถ๐ป๐ด โ BitTitan & Cloudiway certified expert; PowerShell automation for large batches
โ ๐ ๐ฏ๐ฒ๐ฑ / ๐๐ผ๐ผ๐ด๐น๐ฒ ๐ช๐ผ๐ฟ๐ธ๐๐ฝ๐ฎ๐ฐ๐ฒ administration, deployment & ongoing support
โโโโ ๐๐ผ๐ ๐ ๐๐ผ๐ฟ๐ธ โโโโ
I start by understanding your environment and risks, build a clear migration plan, run a pilot batch, then execute in scheduled waves so your team keeps working with minimal disruption. You get documentation and post-migration support, not just a "๐ฑ๐ฎ๐๐ฎ ๐ฑ๐๐บ๐ฝ ๐ฎ๐ป๐ฑ ๐ฑ๐ถ๐๐ฎ๐ฝ๐ฝ๐ฒ๐ฎ๐ฟ."
A few proof points:
โ 40,000+ user Lotus Notes โ Microsoft 365 migration (Forbes 500, USA)
โ Clients across continents. US, Qatar, France & Pakistan etc (SpartanNash, Khaadi, QAPCO, Linde, and more)
โ Google Workspace & BitTitan certified
โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ
๐ If you're planning a ๐๐ฎ๐๐ฎ ๐ ๐ถ๐ด๐ฟ๐ฎ๐๐ถ๐ผ๐ป, I am a ๐๐ฎ๐๐ฎ ๐ ๐ถ๐ด๐ฟ๐ฎ๐๐ถ๐ผ๐ป ๐๐ ๐ฝ๐ฒ๐ฟ๐ โ message me with your source, destination, and rough user count, and I'll tell you exactly how I'd approach it.
๐ Happy to do a quick assessment before you commit.
Data Migration
Cloud Migration
Google Workspace
Google Workspace Administration
Microsoft SharePoint
Microsoft Exchange Online
Microsoft Teams
Microsoft Windows PowerShell
Cloud Implementation
Microsoft Power BI
IT Support
Email Platform Account Setup
Email Support
Technical Support
Office 365
Jason V.
Meadow Springs, Australia
$100/hr
5.0
2 jobs
I build compliance management systems that hold up at audit and that teams actually use.
I am a certified ISO/IEC 27001:2022 Lead Auditor with over 14 years inside accredited management systems, currently leading national operations and integrated compliance at a NATA-accredited inspection and engineering firm across ISO 9001, 45001, 17020 and 17025.
In 2026 I founded Wellfound (wellfound.au), a compliance documentation consultancy for technology and SaaS companies, NDIS providers and registered training organisations. We build the management system you take to certification: ISO 27001, ISO 9001, NDIS Practice Standards or Standards for RTOs 2025. Audit-ready, version-controlled, fixed price, six weeks.
What sets the work apart is that it is built from the operator side, not the audit side. I have run the system, sat in the surveillance hot seat and closed the corrective action. That perspective sits in every document we deliver.
If your next audit is on the calendar and the documentation is not, let's talk.
Compliance
Government Reporting Compliance
Information Security
Cybersecurity Management
ISO 27001
ISO 9001
Risk Assessment
Gap Analysis
Internal Auditing
Policy Development
Information Security Governance
Business Continuity Planning
Cybersecurity Monitoring
MD Jannatul N.
Stockholm, Sweden
$35/hr
5.0
10 jobs
Struggling with emails landing in spam, low open rates, or broken SPF/DKIM/DMARC records? I help SaaS companies and agencies fix email deliverability, protect sender reputation, and get cold email campaigns into the inbox โ reliably.
What sets me apart is hands-on experience as a former L2 Support Specialist at Instantly.ai โ one of the leading cold email platforms โ combined with IBM and Google certifications and a Zendesk Support Admin credential. I've resolved complex deliverability and infrastructure issues at scale, not just in theory. I understand both the technical stack (SPF, DKIM, DMARC, warming, CRM integrations) and the support workflows that keep high-volume senders running smoothly.
Here's what I can do for you:
๐ฌ Email deliverability audits โ diagnose and fix inbox placement issues
๐ง Cold email infrastructure setup โ domains, DNS records, warming sequences
๐ก๏ธ SPF, DKIM, DMARC configuration and troubleshooting
๐ Campaign performance optimization โ open rates, reply rates, bounce management
๐ CRM and automation tool integrations (HubSpot, Salesforce, and more)
๐ง L2 technical support โ ticket management, escalations, live chat, and customer success
โ IBM and Google certified
โ Zendesk Certified Support Admin
โ Former L2 Support Specialist at Instantly.ai โ hands-on experience with high-volume senders at scale
โ 5-star rated on Upwork across completed contracts
โ 10+ years of combined experience in email marketing and technical customer support
If your emails aren't reaching the inbox or you need reliable technical support for your email stack, send me a message โ I typically respond within a few hours and can start with a quick audit of your current setup.
Email Marketing
Email Support
Customer Support
HubSpot
Customer Service
Salesforce
Salesforce CRM
Customer Engagement
Online Chat Support
Customer Experience
Customer Satisfaction
Email Deliverability
Cold Email
Technical Support
Zendesk
Ashokan S.
Chennai, India
$15/hr
5.0
25 jobs
I help importers, manufacturers, eCommerce brands, and freight forwarders streamline international logistics, reduce shipping delays, coordinate suppliers, carriers, and 3PL partners, improve inventory visibility, and keep orders moving efficiently from purchase order to final delivery.
With 11+ years of experience in global logistics and supply chain operations, I hold an MBA in Operations Management from Anna University, a recognized university in India. I have managed Ocean Freight, Air Freight, Import/Export Operations, Amazon FBA Logistics, NetSuite ERP, Inventory Management, Container Tracking, Freight Documentation, and Vendor Coordination across international supply chains.
๐ Top Rated Plus โ Among the Top 3% of freelancers on Upwork
๐ 3,000+ Upwork Hours Completed
๐ 10+ Successful Projects with 5-Star Reviews
SERVICES I PROVIDE
โบ Freight Forwarding (FCL & LCL)
โบ Ocean Freight & Air Freight Operations
โบ Import/Export Operations
โบ Customs & Export Documentation
โบ Commercial Invoice, Bill of Lading (B/L), Shipping Instructions (SI)
โบ AES (Automated Export System) Filings
โบ Purchase Order & Order Management
โบ Carrier Booking & Capacity Planning
โบ Container Booking, Container Tracking & Shipment Tracking
โบ Vendor & Supplier Coordination
โบ 3PL & 4PL Management
โบ Warehouse Operations & Transportation Planning
โบ Amazon FBA Logistics
โบ NetSuite ERP Operations
โบ Inventory Management & Inventory Reconciliation
โบ Shipping Coordinator Support
โบ International Logistics Consulting
INTERNATIONAL LOGISTICS EXPERIENCE
I have coordinated international freight movements between the United States, Singapore, Malaysia, Germany, and EMEA, managing $2โ3 million in freight every week across ocean and land transportation.
My responsibilities included:
โบ Carrier Booking & Contract Execution
โบ Purchase Order Management
โบ Container Planning & Allocation
โบ FCL & LCL Shipment Coordination
โบ Commercial Invoices, Bills of Lading (B/L), Shipping Instructions (SI) & Export Documentation
โบ Customs Documentation & AES Filings
โบ Container Tracking & Shipment Visibility
โบ Preliminary & Final Pre-Alerts
โบ Notice of Arrival (NOA) Coordination
โบ Warehouse Scheduling & Truck Dispatch Coordination
โบ Carrier, Supplier, Customer & Freight Forwarder Communication
โบ Kewill & INTRA Operations
PROVEN RESULTS
โบ Managed $2โ3 million in weekly international freight movements.
โบ Improved a $500,000-per-week Hewlett-Packard account from an average vendor compliance rating to the Top 2%.
โบ Reduced logistics-related costs by 30% by improving planning and shipping processes.
โบ Coordinated same-day international rush shipments while maintaining high service levels.
โบ Supported global logistics operations using DHL, FedEx, UPS, USPS, LTL, and FTL providers.
PROFESSIONAL MEMBERSHIPS & RECOGNITION
โบ MBA in Operations Management โ Anna University
โบ Full-Time Member โ Indian Institute of Materials Management (IIMM)
โบ Going Extra Mile (GEM) Award โ Process Simplification
โบ Topper of the Tower (TOT) Award โ Process Stabilization
If you're looking for a logistics professional who can manage freight forwarding, coordinate international shipments, optimize inventory, improve supply chain performance, and proactively solve logistics challenges, I'd be happy to discuss how I can support your business.
Let's connect and build a more efficient supply chain together.
Regards,
Ashokan
SCM Specialist
Logistics Management
Freight Forwarding
Third-Party Logistics
Oracle NetSuite
Import Procedure
Supply Chain Optimization
Project Logistics
Logistics Coordination
Amazon FBA
Oracle Transportation Management
Purchase Orders
Ecommerce Product Export
Inventory Management
Vendor Management
Supply Chain & Logistics
Faith A.
Ibadan, Nigeria
$15/hr
4.9
10 jobs
I'm a Customer Support and Technical Operations professional with 6+ years of experience resolving high-volume customer requests across chat, email, and phone including 3,000+ tickets managed in a single role while maintaining strong satisfaction scores.
I've supported both individual users and enterprise customers, with deep hands-on experience in Microsoft 365 (Exchange Online, Outlook, Teams, SharePoint, OneDrive, Microsoft Entra ID/Azure AD), identity and access management (MFA, RBAC), and CRM platforms including Zendesk, Salesforce, and Freshdesk.
Beyond resolving individual tickets, I focus on the bigger picture: identifying recurring issues, improving support workflows, and documenting solutions into knowledge bases that reduce repeat problems. I've partnered directly with engineering teams to escalate and resolve complex, high-impact issues.
What I can help with
โข High-volume ticket resolution (chat, email, phone)
โข Microsoft 365 Administration & troubleshooting
โข Identity & access management (MFA, RBAC, Entra ID)
โข CRM platforms: Zendesk, Salesforce, Freshdesk, Rave, DFM
โข Root-cause analysis & escalation handling
โข Customer retention & satisfaction improvement
โข Technical documentation & knowledge base creation
โข Process improvement for support teams
Why clients work with me
โ 6+ years of high-volume support experience
โ Enterprise-level technical troubleshooting
โ Clear, empathetic communication
โ Strong documentation habits
โ Cross-functional collaboration with engineering
โ Reliable, fast, customer-first
Microsoft 365 Copilot
Microsoft Exchange Online
Customer Support
Email Support
Technical Support
End User Technical Support
Ticketing System
SaaS
Windows 11 Administration
Office 365
IT Support
Product Support
Victor G.
Patos, Brazil
$30/hr
5.0
36 jobs
Microsoft 365 & Google Workspace Email Deliverability Specialist (SPF, DKIM, DMARC)
Hi, Iโm Victor โ an Email Deliverability Specialist focused on Microsoft 365 and Google Workspace.
I help businesses fix spam issues, authentication errors, and DNS misconfigurations that impact inbox placement and domain reputation.
I also build email environments from scratch, including tenant creation, domain setup, and secure configurations with cost optimization in mind.
I work with:
โข SPF, DKIM, DMARC & DNS troubleshooting
โข Microsoft 365 & Google Workspace setup and authentication
โข Google Admin & M365 Admin (bulk users, domain setup, license optimization)
โข Email warm-up & deliverability recovery (Warmy, Smartlead)
โข Domain configuration (GoDaddy, Cloudflare, IONOS, Porkbun, Squarespace)
I prioritize fast turnaround and clear, continuous communication until the job is fully completed.
Available for quick fixes or full email deliverability projects.
Data Entry
Google Assistant
Cold Email
Email Marketing
Transaction Data Entry
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