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I am a Learning & Development Consultant and Sustainability Leader. I have 12 years experience in environmental consultancy, project management and development of training portfolios. I don't just create courses, I create interactive high-quality learning experiences that transform the learner. - WHAT I CAN DO FOR YOU 1. Training & learning # Development of new training offer from scratch. # Evaluation and improvement of existing courses. # Creation of new courses from scratch. 2. Technical consultancy - Climate/ Environment/Sustainability 3. Developing major fundraising bids, esp. for environmental organisations 4. Translation German <->English 5. Any jobs requiring bilingual speakers (German/English) 6. AI annotation and related work in my specialist topic areas - WHAT DO YOU NEED? What are your goals, objectives and organisational outcomes? How can I add value? How can I free up your time? Help me understand what you really want so I can fully meet your needs. - My working style is 1. Solution Oriented 2. Clear Communicator 3. Accountable for Outcomes - What I am really good at # Analytical thinking # Critical thinking # Science communication # Knowledge management # Capacity building # Creativity - I am ready to contribute my expertise and to make a significant impact. Let's connect to explore how I can help you achieve your objectives and organisational goals. - Below a bit more detail if you need more information: # Charity founder - Climate Action, Climate Change, awareness raising, educational campaigns, videos, social media growth, BlueSky social, X, Instagram, TikTok, YouTube. # Commercial Training Manager - instructional design, training needs analysis, learning design, e-learning, LMS, AI in education, adult learning, working with subject matter experts, L&D, training plan, learning theory, training design, facilitation, quiz, assessment activity, SOP, online instruction # Environmental consultant - biodiversity, nature, environment, green infrastructure, greenspaces, natural capital, ecosystem services, # Tools I use - MS Office, PowerPoint, Animation software, Canva, LearnWorlds, VSDC Video Editor, OELMS, Gamma, Zoom, Teams, Google Classroom, HTML, CSS, automation software, ZeroWork, Notebook LM, Deepl, generative AI & many more!

Companies hire me when they need more than a freelancer. They need an experienced specialist who can help choose, build, improve or rescue a digital learning project. I combine executive-level L&D leadership with hands-on modern delivery skills across LMS platforms, eLearning development, WordPress systems and learner experience design. My background includes senior roles at NCR Corporation and Bull Information Systems, combining commercial understanding with technical capability. WHAT I CAN HELP WITH • LMS selection & platform advice • LearnWorlds implementation • LearnDash / WordPress learning sites • Kajabi / Thinkific / Moodle guidance • B2B training academies • Membership & subscription models • Articulate Storyline 360 development • SCORM / xAPI modules • Compliance training • Interactive scenarios & assessments • WordPress + Elementor buildouts • WooCommerce enrolment systems • Protected member areas • CRM / email automation • Zapier integrations WHY CLIENTS HIRE ME • Strategic thinker who can also build • Fast diagnosis of LMS issues • Strong UX focus • Clear communication • Reliable delivery • Practical commercial advice If you need someone who understands both learning outcomes and technical execution, I’d be happy to discuss your project.

⭐ 𝐓𝐨𝐩 𝐑𝐚𝐭𝐞𝐝 𝐨𝐧 𝐔𝐩𝐰𝐨𝐫𝐤 For six years, I help businesses build, fix, and scale 𝐚𝐝𝐯𝐚𝐧𝐜𝐞𝐝 𝐖𝐨𝐫𝐝𝐏𝐫𝐞𝐬𝐬 𝐰𝐞𝐛𝐬𝐢𝐭𝐞𝐬 involving 𝐋𝐌𝐒 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬, 𝐜𝐮𝐬𝐭𝐨𝐦 𝐩𝐥𝐮𝐠𝐢𝐧𝐬, 𝐦𝐞𝐦𝐛𝐞𝐫𝐬𝐡𝐢𝐩 𝐬𝐢𝐭𝐞𝐬, and 𝐖𝐨𝐨𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞. With 𝟐𝟎+ 𝐜𝐨𝐦𝐩𝐥𝐞𝐭𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬, long-term client relationships, and consistent 𝟓-𝐬𝐭𝐚𝐫 𝐟𝐞𝐞𝐝𝐛𝐚𝐜𝐤, I specialize in handling 𝐜𝐨𝐦𝐩𝐥𝐞𝐱 𝐖𝐨𝐫𝐝𝐏𝐫𝐞𝐬𝐬 𝐛𝐮𝐢𝐥𝐝𝐬 that are reliable and scalable. 🏆𝗧𝗼𝗽 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗙𝗿𝗲𝗲𝗹𝗮𝗻𝗰𝗲𝗿🏆 I have specialized in Membership and LMS-specific tools and have mastered following WordPress-related technologies. -- 𝗪𝗼𝗿𝗱𝗣𝗿𝗲𝘀𝘀 𝗧𝗵𝗲𝗺𝗲𝘀 - Astra - BuddyBoss (Premium) - MasterStudy LMS (Premium) - Memberoni - Social learner - Memberlite - Social Learner - Divi (Premium) - Avaada - Neve -- 𝗪𝗼𝗿𝗱𝗣𝗿𝗲𝘀𝘀 𝗣𝗮𝗴𝗲 𝗕𝘂𝗶𝗹𝗱𝗲𝗿𝘀 - Elementor & Elementor pro - Visual composer - Thrive, Architect - Divi (Premium) -- 𝗪𝗼𝗿𝗱𝗣𝗿𝗲𝘀𝘀 𝗣𝗹𝘂𝗴𝗶𝗻𝘀 - LearnDash - BuddyBoss - LifterLMS - LearnPress - GamiPress - MemberPress - UserPro - Paid Membership pro - Woo-Commerce - Ultimate Membership pro - S2Member -- 𝗟𝗠𝗦 𝗙𝗲𝗮𝘁𝘂𝗿𝗲𝘀 - Membership Plans - Grid/List Courses - Students & Instructors Dashboard - Online Payment - Many more... 𝐈’𝐦 𝐡𝐚𝐩𝐩𝐲 𝐭𝐨 𝐝𝐢𝐬𝐜𝐮𝐬𝐬 𝐲𝐨𝐮𝐫 𝐩𝐫𝐨𝐣𝐞𝐜𝐭 𝐢𝐧 𝐝𝐞𝐭𝐚𝐢𝐥! Let’s connect and explore how my skills can support your specific needs. 𝐈’𝐦 𝐫𝐞𝐚𝐝𝐢𝐥𝐲 𝐚𝐯𝐚𝐢𝐥𝐚𝐛𝐥𝐞 𝐚𝐧𝐝 𝐫𝐞𝐬𝐩𝐨𝐧𝐝 𝐪𝐮𝐢𝐜𝐤𝐥𝐲.

Hi, I’m Debbie, a UK-based customer support and operations specialist with 20+ years’ experience supporting busy businesses in eCommerce and training/exam-based environments. I help organisations stay organised, responsive, and professional by taking full ownership of customer communications and back-office operations, so nothing slips, escalations are handled calmly, and systems actually work. Please note: I specialise in online and administrative support and do not offer phone-based work. What sets me apart I’m not just “answering inboxes”, I manage processes, priorities, and customer experience. I’ve supported teams coordinating complex bookings, training programmes, assessments, and high-volume enquiries, working confidently across multiple platforms, including: Capsule CRM, Bullhorn, Infusionsoft Xero (invoicing, credit notes, refunds), Stripe, Paddle Shopify (content updates & admin) Google Workspace & Calendars Crisp Messaging, Twist, Spark LMS and exam/training platforms How I support your business ✅ Customer support (email & live chat) ✅ Inbox and workflow management ✅ CRM administration & data integrity ✅ Training & exam coordination ✅ Invoicing, refunds & finance admin ✅ eCommerce admin & website updates I’m known for being highly organised, proactive, and calm under pressure, especially when handling time-sensitive or customer-facing work. Clients value that I require minimal supervision, communicate clearly, and spot issues before they become problems. If you’re looking for a dependable, experienced support partner who can protect your brand and free up your time, I’d be happy to chat 💬 Ongoing Support & Weekly Retainers I work with clients on a weekly retainer basis where ongoing, reliable support is required. Retainers provide guaranteed availability, faster turnaround, and consistent handling of customer communications and admin tasks. This works particularly well for businesses with regular customer enquiries, training coordination, or CRM administration needs. Weekly retainers are agreed based on workload and reviewed after an initial settling-in period to ensure the arrangement works well for both sides.

Kajabi Expert, GoHighLevel (GHL) Specialist, and Online Course Creator specializing in Kajabi Website Design, GoHighLevel Automation, and LMS Course Creation. If you need a Kajabi Consultant, GHL Funnel Builder, or Instructional Designer, I provide full-stack eLearning development and sales funnel optimization. You have the expertise, the passion, and the content. But turning that raw knowledge into a scalable, professional, and high-converting online program is a different beast entirely. Most creators get stuck in "Tool Hell"—fighting with broken automations, generic templates that look "cheap," and fragmented student experiences that lead to low completion rates. HOW I HELP YOU SCALE: 🚀 KAJABI EXPERTISE & SERVICES: ✔ Kajabi Website Design: Full Kajabi Website Creation, Kajabi Website Redesign, and Kajabi Landing Page Design. ✔ Kajabi Funnels: Kajabi Sales Funnel Build, Kajabi Lead Magnet Funnels, Kajabi Webinar Funnels, and Kajabi Pipeline Setup. ✔ Kajabi Course Setup: Kajabi Online Course Creation, Kajabi Course Upload, Kajabi Course Structuring, and Kajabi Membership Site Setup. ✔ Kajabi Automation: Kajabi Email Automation, Kajabi Marketing Workflows, Kajabi Tagging, and Kajabi CRM Management. ✔ Kajabi Technical: Kajabi Migration, Kajabi Integration (Zapier), Kajabi Domain Connection, and Kajabi Bug Fixing. 🚀 GOHIGHLEVEL (GHL) EXPERTISE & SERVICES: ✔ GHL Funnel Building: GoHighLevel Sales Funnels, GHL Landing Page Design, GoHighLevel Lead Generation, and GHL Conversion Optimization. ✔ GHL Automation: GoHighLevel Workflow Automation, GHL Email Marketing, GHL SMS Automation, and GHL Trigger Setup. ✔ GHL System Setup: GoHighLevel CRM Setup, GHL Snapshot Creation, GHL Sub-account Management, and GHL SaaS Mode Configuration. ✔ GHL Integrations: GoHighLevel API Integration, GHL Zapier Automation, GHL Calendar Setup, and GHL Payment Gateway Integration (Stripe/PayPal). ✔ GHL Specialized: GoHighLevel A2P 10DLC Registration, GHL Reputation Management, and GHL Pipeline Automation. 🚀 ONLINE COURSE CREATION & LMS EXPERTISE: ✔ LMS Platform Setup: Expert in Thinkific Course Setup, Teachable Course Creation, LearnWorlds Design, Podia Setup, and Skool Community Build. ✔ Instructional Design: Course Curriculum Development, Course Outlining, Lesson Sequencing, Educational Content Writing, and eLearning Storyboarding. ✔ Course Assets: Canva Course Slides, Course Workbook Design, Quiz Creation, Certification Setup, and Drip Content Configuration. ✔ WordPress LMS: WordPress LearnDash Setup, LMS Plugin Integration, and Custom Course Website Development. 🚀 SALES FUNNELS & MARKETING AUTOMATION: ✔ Funnel Architecture: ClickFunnels Expert, Kartra Specialist, Systeme io Setup, and ThriveCart Integration. ✔ Automation Tools: Zapier Expert, Make. com (Integromat) Automation, ActiveCampaign Workflows, and Mailchimp Automation. Conversion Design: UI/UX for Landing Pages, Mobile-Responsive Design, High-Converting Sales Pages, and Opt-in Page Optimization. 🛠 MY TECH STACK: ✔ All-in-One Platforms: Kajabi (Certified Level), GoHighLevel (GHL), ClickFunnels, Kartra. ✔ LMS Specialists: Thinkific, Teachable, LearnWorlds, Podia, Skool. ✔ Web & Design: WordPress (LearnDash), Squarespace, Wix, Canva. ✔ Automation: Zapier, Make, Email Marketing (ActiveCampaign, Mailchimp, Klaviyo). Clients come to me when: ✔ Their course platform is a mess of broken automations and disorganized content ✔ They're launching for the first time and need it done right ✔ They're migrating from one LMS to another with zero downtime ✔ They want a professional sales page and funnel, not a generic template If you have content and need a platform, or a platform that needs fixing — send me a message. I respond fast and I can usually tell you in the first conversation exactly what needs to happen KEYWORD BANK: Kajabi Expert, Kajabi Specialist, Kajabi Pro, Kajabi Consultant, Kajabi VA, Kajabi Virtual Assistant, Kajabi Website, Kajabi Website Design, Kajabi Website Designer, Kajabi Website Builder, Kajabi Website Redesign, Kajabi Landing Page, Kajabi Sales Page, Kajabi Sales Funnel, Kajabi Funnel Builder, Kajabi Pipeline, Kajabi Automation, Kajabi Email Marketing, Kajabi Integration, Kajabi Migration, GoHighLevel Expert, GHL Specialist, GHL Funnel, GoHighLevel Automation, GHL CRM, GHL Snapshot, GoHighLevel Website, GoHighLevel SaaS, GHL Workflow, Online Course Creator, Course Designer, Instructional Designer, LMS Expert, Thinkific Expert, Teachable Expert, LearnWorlds Specialist, eLearning Developer, Curriculum Designer, Sales Funnel Expert, Landing Page Specialist, Kajabi Website Design, Kajabi Course Setup, Kajabi Funnel Build, Course Creation, Online Instructions, web design, Instructional design, e-learning, Kajabi Membership Site Builder, Kajabi Community Setup, Kajabi Payment Integration, Kajabi Webinar Pages, Kajabi Landing Pages, Kajabi Course Delivery System, Online Course Creator, Kajabi Page Design

𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐩𝐫𝐨𝐝𝐮𝐜𝐭 𝐭𝐞𝐚𝐦𝐬 𝐈’𝐯𝐞 𝐦𝐚𝐧𝐚𝐠𝐞𝐝 𝐬𝐡𝐢𝐩 𝐨𝐧 𝐭𝐢𝐦𝐞 𝐛𝐞𝐜𝐚𝐮𝐬𝐞 𝐫𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬 𝐚𝐫𝐞 𝐜𝐥𝐞𝐚𝐫 𝐛𝐞𝐟𝐨𝐫𝐞 𝐚 𝐬𝐢𝐧𝐠𝐥𝐞 𝐥𝐢𝐧𝐞 𝐨𝐟 𝐜𝐨𝐝𝐞 𝐠𝐞𝐭𝐬 𝐰𝐫𝐢𝐭𝐭𝐞𝐧. 8+ years running Agile and Scrum delivery across SaaS, web, and app builds from discovery to go-live. 𝐌𝐲 𝐫𝐞𝐜𝐞𝐧𝐭 𝐰𝐢𝐧𝐬: built an 𝐇𝐑 𝐩𝐨𝐫𝐭𝐚𝐥 now used by 5+ companies and 200+ active users. Led an 𝐋𝐌𝐒 𝐢𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 that improved operational efficiency and user adoption across the full team. Delivered a 𝐫𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 𝐝𝐚𝐬𝐡𝐛𝐨𝐚𝐫𝐝 with strong first month team adoption. Took 2 new products from concept to market as Operations Manager. 𝐖𝐡𝐚𝐭 𝐈 𝐝𝐨: Sprint planning, backlog grooming, daily standups and retrospectives. User stories, acceptance criteria, 𝐁𝐑𝐃, 𝐏𝐑𝐃, 𝐒𝐑𝐒 and test plans. 𝐒𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧, risk and change management, delivery tracking. Roadmaps, milestones, UAT coordination and status reporting. 𝐒𝐎𝐏 𝐰𝐫𝐢𝐭𝐢𝐧𝐠, process standardisation and workflow design. 𝐓𝐨𝐨𝐥𝐬 𝐈 𝐰𝐨𝐫𝐤 𝐢𝐧: Jira, ClickUp, Asana, Trello, Monday, Notion, Confluence, Airtable, Lucidchart, Miro, Figma, MS Project, Excel. I work with founders, product teams, and agencies who need a Project Manager that can step in fast, get up to speed without hand holding, and keep the project moving. Send a message with a brief overview of your project, timeline, and tools you're using. 𝐂𝐨𝐫𝐞 𝐒𝐤𝐢𝐥𝐥𝐬: 1. Project Management 2. Agile Project Management 3. Product Management 4. Business Analysis 5. Scrum 6. Jira 7. Requirements Analysis 8. ClickUp 9. Stakeholder Management 10. Sprint Planning 11. SOP Development 12. Process Improvement 13. UAT 14. Confluence 15. Operations Management 𝐒𝐞𝐧𝐝 𝐚𝐧 𝐢𝐧𝐯𝐢𝐭𝐞 𝐨𝐫 𝐦𝐞𝐬𝐬𝐚𝐠𝐞 𝐰𝐢𝐭𝐡 𝐚 𝐛𝐫𝐢𝐞𝐟 𝐨𝐯𝐞𝐫𝐯𝐢𝐞𝐰 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐩𝐫𝐨𝐣𝐞𝐜𝐭, 𝐭𝐢𝐦𝐞𝐥𝐢𝐧𝐞, 𝐚𝐧𝐝 𝐭𝐨𝐨𝐥𝐬 𝐲𝐨𝐮’𝐫𝐞 𝐮𝐬𝐢𝐧𝐠, 𝐚𝐧𝐝 𝐈’𝐥𝐥 𝐥𝐞𝐭 𝐲𝐨𝐮 𝐤𝐧𝐨𝐰 𝐡𝐨𝐰 𝐈 𝐜𝐚𝐧 𝐡𝐞𝐥𝐩 𝐤𝐞𝐞𝐩 𝐞𝐯𝐞𝐫𝐲𝐭𝐡𝐢𝐧𝐠 𝐨𝐧 𝐭𝐫𝐚𝐜𝐤.