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Hey, I'm Toni 👋 I build and modernize the revenue systems behind B2B companies: CRM at the core, plus lead sourcing and enrichment, multichannel outreach, and the automation and integrations that connect it all. I work as an advisor when you want guidance, and hands-on when you want someone to build, integrate, and run it. Everything is set up in your name, so you own the system. I've done this across agencies, consultancies, IT, B2B tech, e-commerce, clinics (and so on): from doubling a Dubai agency's revenue in 3 months by rebuilding their outbound infrastructure, to running operations for a battery manufacturer closing $50K–$2M deals across international teams. What I build: CRM & Revenue Operations - CRM setup, customization, and automation (HubSpot, Pipedrive, Salesforce, Odoo, GoHighLevel, Attio) - Custom CRM builds tailored to how your business actually operates - Pipeline design, lead routing, and lead scoring - Automated workflows and nurturing built natively into your CRM - Sales SOPs and reporting your team actually uses Lead Sourcing & Enrichment - ICP-matched list building and data enrichment - Apollo, Clay, LinkedIn Sales Navigator, Airscale, Prospeo) - Verification and cleanup before anything sends Outbound & Multichannel Outreach - Email infrastructure and deliverability (domains, DNS, SPF/DKIM/DMARC, warmup) - Cold email management (Smartlead, Instantly, Salesforge) - Multichannel sequencing across email and LinkedIn (HeyReach, Lemlist, Expandi) - EU-based and GDPR-compliant outbound (legitimate interest, Art. 6(1)(f)) Automation, AI & Integrations - Workflow automation (n8n, Make, Zapier, Antigravity) - AI-powered enrichment, lead scoring, and reply drafting - Integrations with your existing stack: I connect, automate, and extend the tools you already run instead of forcing a rebuild - Custom AI agents built into your sales and outreach workflows How I work: Two ways, or a mix of both: - Strategic consulting and system guidance. I audit what you have, map what to build and in what order, and guide your team through it. - Hands-on implementation and execution. I build the systems myself: CRM, sequences, automations, integrations, then run and support them for as long as you need. Everything is built in your name, so you own it regardless of how we work. If this sounds like what you need, send me a message. Happy to discuss your situation and see if I can help.

Integrated systems rarely break on the first successful API call. They break three weeks later: a failed Shopify webhook, an ERP order that never synced, a CRM contact missing from the pipeline, or POS inventory that no longer matches the store. I build and fix the middleware/API layer behind those systems. My strongest work is around Shopify, ERP, CRM, POS, and Laravel-based backend systems where product data, orders, inventory, customers, payments, and reporting all need to stay aligned. What I usually handle: - Shopify / Shopify Plus integrations and custom commerce workflows - ERP and CRM syncs: Acumatica, Salesforce, Zoho, HubSpot, SAP-style systems - POS and inventory workflows: Clover, store operations, loyalty, order flows - Laravel/PHP middleware, APIs, webhooks, queues, cron jobs, retries, and logs - Admin dashboards, reporting panels, and operational data models - Production debugging where the issue is hidden across multiple systems Relevant background: - Built and supported systems handling 24k+ products, 3M+ users, and 2,000+ locations - Led technical delivery across teams of 20+ - Worked across Shopify, Shopify Plus, Magento, BigCommerce, Acumatica, Salesforce, Zoho, Clover POS, Laravel, REST/GraphQL APIs, PostgreSQL, MySQL, AWS, Firebase, and payment systems I also take on SaaS MVPs and React Native app work when the project depends on backend architecture, integrations, subscriptions, analytics, or production stability. If your store, ERP, CRM, POS, or internal dashboard is held together by fragile syncs and unclear data flow, I can help trace where it breaks and make the system reliable.

I help businesses build, optimize, and manage enterprise-grade contact center solutions using RingCentral and NICE CXone. With 8,000+ hours worked and $100K+ earned on Upwork, I specialize in designing reliable IVR systems, intelligent call flows, routing logic, and customer support automation for both small businesses and large enterprises. What I Can Help You With: ✔ RingCentral UCaaS & CCaaS setup and administration ✔ NICE CXone / InContact development and support ✔ IVR and call flow design ✔ Studio scripting and automation ✔ Omnichannel customer support solutions ✔ API integrations and workflow automation ✔ Technical troubleshooting and platform support ✔ Contact center optimization and reporting ✔ Post-implementation support, maintenance, and system optimization Why Clients Work With Me: ✔ Certified and experienced contact center engineer ✔ Strong communication and project ownership ✔ Fast problem-solving and reliable delivery ✔ Able to manage projects from planning to deployment ✔ Ongoing support available after implementation I focus on building scalable, user-friendly customer experience solutions that improve efficiency and customer satisfaction. Let’s discuss how I can help your business.

Slow resolutions, messy workflows, and manual busywork quietly cost you customers. I fix that. For 10+ years, I've turned Zendesk and Freshdesk into fast, automated support engines, faster replies, lighter agent workload, higher CSAT. What I do: ◆ AI & automation: AI agents, auto-triage, smart routing, macros, and SLAs. Tickets reach the right agent instantly; the repetitive ones deflect themselves. ◆ Migrations: Zendesk ↔ Freshdesk, or from Intercom, Salesforce, HubSpot, or Gorgias. Zero downtime, no lost data. ◆ Integrations & security — Connect your CRM, ERP, and other tools via API. SSO setup too (SAML, OAuth, SCIM). ◆ Branded help centers: Custom themes (Handlebars, JavaScript, jQuery, Bootstrap) that deflect tickets and match your brand. ◆ Quick-start setups: Need to go live fast? A clean, working instance in days, not weeks. Why clients work with me: → 10+ years focused only on Zendesk & Freshdesk → Zero-downtime migrations and implementations → Honest scoping- I tell you what you actually need, not just what's billable Need a full implementation, a migration, an AI overhaul, or just an expert audit? Send me a message. I reply within a few hours.

Zendesk administrator and developer with 13+ years building and optimizing support systems. Former Customer Support Manager at Upwork where I led executive escalations, quality improvement, and client support teams — I've been on both sides of these systems, which is why the ones I build actually work for agents and managers alike. My expertise lies in translating existing process documentation into "Zendesk Speak" to design and implement efficient systems prioritizing simplicity. My extensive experience with Zendesk business rules, automations, and APIs allows me to design creative but intuitive solutions that can be managed by your teams after training. In addition to the technical aspects, I bring a deep understanding of customer support content creation, enabling me to create macros and help articles that align with your brand's voice while effectively addressing issues and deflecting unnecessary contacts. With a proven track record of successful Zendesk implementations and a commitment to delivering tailored solutions, I am well-equipped to optimize your customer support operations, streamline workflows, and enhance the overall customer experience - Full Zendesk implementations and optimizations across all products - Support, Voice, Knowledge, Explore, Chat, Messaging, Essential AI and Advanced AI, WFM - API integrations with Salesforce, Zoho, Shopify, and custom platforms - Workflow automation and business rule design - triggers, automations, macros, SLA configuration, queues, webhooks - Custom sidebar app development using the Zendesk Apps Framework (React) - Help Center builds, audits, and AI readiness assessments - Explore dashboards and KPI frameworks

✅ 100% job success score | 10+ years of experience | 125+ projects delivered | Excelling in delivering Fortune projects As a seasoned Full-Stack Developer with over 10 years of experience, I specialise in building robust and scalable web applications using Laravel, CodeIgniter, Vue.js, React.js, and WordPress. My expertise lies in: Backend Development: Crafting efficient APIs, integrating third-party services, and ensuring security best practices. Frontend Development: Developing responsive and interactive user interfaces with Vue.js and ReactJS. WordPress Development: Custom theme and plugin development, optimizing performance, and ensuring SEO best practices. I have successfully delivered projects across various industries, ensuring timely delivery and client satisfaction. Let's collaborate to bring your vision to life! 🔧 Core Skills & Technologies Languages & Frameworks: PHP, Laravel[livewire, alpine.js, filament], CodeIgniter, JavaScript (Vue.js, React.js), HTML5, CSS3, Bootstrap, TailwindCSS. CMS & eCommerce Platforms: WordPress, WooCommerce, Joomla, Elementor. Databases: MySQL, MongoDB, Postgres. DevOps & Tools: Docker, Git, GitHub, AWS, DigitalOcean, Linux API Integration Experience: Communication: Twilio, Plivo, SendGrid, Mailgun, Custom SMTP Payments: PayPal, Stripe (including 3D Secure & Stripe.js), Chargebee, Chargify, Recurly, 2Checkout, FirstData. Content Builders: Unlayer, GrapesJS, ContentBuilderJS, VVVebJS. Data & Analytics: Google Analytics, Facebook/Instagram Graph APIs, Zapier, Microsoft 365 Outlook, Webhooks Affiliate Marketing API: LeadDyno Digital Analytics API: Mixpanel Email Marketing API: SparkPost Other APIs: WhatsApp Business API, SotalCloud, ADF, 2Captcha, Dropbox Cloud 🚀 Why Work With Me? ✅ Proven Experience: Delivered 125+ high-quality projects across diverse industries ✅ Attention to Detail: Strong focus on performance, responsiveness, and maintainability ✅ Deployment & Maintenance: Proficient in live server deployment (cPanel, Hostinger, 123Host, VPS) ✅ Version Control: Extensive experience with Git & GitHub workflows ✅ Stripe Integration: Hands-on experience with setting up secure and optimized Stripe flows ✅ Email Notifications: Integrated real-time and scheduled email triggers using reliable email APIs 📅 Availability Hours: 40+ hours/week Time Zone: Flexible and comfortable working with global teams Start Date: Immediately available