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Passionate M365 Technical Support Engineer | Problem Solver | Cloud Enthusiast With a strong background in Microsoft 365 technologies, I specialize in troubleshooting, optimizing, and ensuring seamless user experiences across Exchange Online, Security and Identity and other M365 services. My expertise lies in diagnosing complex issues, providing effective solutions, and enhancing system performance while maintaining security and compliance. I thrive in fast-paced environments, collaborating with crossfunctional teams to resolve technical challenges and improve IT operations. My goal is to empower businesses by leveraging the full potential of M365, ensuring productivity, scalability, and efficiency. Key Skills & Expertise: ️ Microsoft 365 Administration & Support ️ Troubleshooting & Issue Resolution ️ Exchange Online ️ PowerShell Scripting & Automation ️ Security & Compliance (Defender, Purview) ️ User Training & Technical Guidance

Experienced Microsoft 365 Technical Support Engineer with over 4 years of hands-on experience specializing in Exchange Online, Exchange Server, SharePoint Online, Teams Online, Onedrive for Business, Identity Management, Microsoft Entra.I’ve grown through progressive roles at Wicresoft in Shanghai, China from Technical Support Engineer to Lead Technical Support Engineer delivering enterprise-level support, resolving complex cloud service issues, and maintaining high standards of customer satisfaction. I am now working as freelancer for Microsoft via Lifted, an Upwork company continuing to assist Microsoft 365 Admins and end-user

🚨 Microsoft 365 issues slowing down your business? Security & compliance not working as expected? I fix what others can’t. I’m a Microsoft 365 Support Engineer (L2) specializing in Security, Compliance (Purview), Exchange Online, Teams, and Azure AD (Entra ID). I help businesses quickly resolve complex issues, secure their environments, and ensure everything is properly configured — including licensing. 🔧 Recent issues I’ve successfully resolved: ✔️ Sensitivity labels not applying correctly across apps ✔️ DLP (HIPAA Compliance) custom policies not working in Teams chat ✔️ Recoverable Items folder full in Exchange Online mailboxes ✔️ Email encryption failures and message delivery issues ✔️ Content mismatch in DLP (false detection of credit cards / SSNs) ✔️ Identity & provisioning issues (SCIM, SSO, Azure AD configurations) ⚙️ What I can do for you: • Troubleshoot and resolve Microsoft 365 issues (Exchange, Teams, Security, Identity) • Configure and optimize Microsoft Purview (DLP, eDiscovery, Compliance) • Set up and fix email security (encryption, SPF/DKIM/DMARC) • Manage Azure AD (Entra ID), Conditional Access, and identity solutions • Perform tenant administration, migrations, and advanced configurations • Automate tasks and troubleshooting using PowerShell scripting • Provide guidance on Microsoft 365 licensing to ensure required features (Security, Compliance, DLP, Encryption) are properly enabled and cost-optimized 🛠️ Tools & platforms I work with: • Microsoft 365 Admin Center & multiple tenants • Microsoft DFM & Assist 365 (advanced diagnostics & internal tools) • ServiceNow & Jira (ticketing and incident management) • PowerShell (automation, bulk operations, deep troubleshooting) 💼 Why work with me? • Real L2 support experience (not theoretical knowledge) • Fast, accurate troubleshooting of complex issues • Strong understanding of how licensing impacts features and configurations • Reliable, responsive, and easy to work with ⏱️ Availability: I’m available for both short-term and long-term projects and can start immediately. Let’s get your Microsoft 365 environment secure, compliant, and working exactly the way it should.