Hire the Best Virtual Assistants
in Rwanda

Level 2 IT Support Engineer | Microsoft 365 | QA Tester | Transcription & Translation Need reliable technical support, quality assurance testing, or accurate transcription services? You're in the right place. I am a Level 2 Technical Support Engineer with experience supporting Microsoft 365 environments, troubleshooting user issues, managing identity and access, and delivering excellent customer support in SLA-driven environments. #Feel free to send an invitation or message to discuss your project. Alongside IT support, I provide Manual QA Testing, Transcription, Translation, and Virtual Assistance services for businesses that need dependable, detail-oriented support. #Feel free to send an invitation or message to discuss your project. ## IT Support & Help Desk • Microsoft 365 (Outlook, Exchange Online, Teams, SharePoint) • User onboarding and offboarding • MFA and authentication troubleshooting • Windows support and troubleshooting • VPN and remote connectivity issues • Ticket management and customer support • Account administration and permissions management #Feel free to send an invitation or message to discuss your project. ## Security & Compliance • SCIM provisioning and deprovisioning • Identity lifecycle management • Access control administration • User account audits • Security best practices and compliance support #Feel free to send an invitation or message to discuss your project. ## QA Testing • Manual Testing • Exploratory Testing • Test Case Creation & Execution • Bug Reporting and Verification • Mobile App Testing (iOS & Android) • Web Application Testing • Usability and Functional Testing #Feel free to send an invitation or message to discuss your project. ## Transcription & Translation • Audio and Video Transcription • Clean Verbatim & Full Verbatim • English ↔ Kinyarwanda Translation • Subtitle Review and Formatting • Speaker Labeling and Timestamping • Transcript Proofreading and Quality Assurance #Feel free to send an invitation or message to discuss your project. ## Virtual Assistance & Administrative Support • Data Entry and Data Management • Web Research • Email Management • Documentation and Reporting • CRM Updates • Administrative Support #Feel free to send an invitation or message to discuss your project. ## Tools ServiceNow • Zendesk • Jira • ConnectWise • Freshdesk Microsoft 365 Admin Center • TeamViewer • AnyDesk Google Workspace • Microsoft Office • Notion #Feel free to send an invitation or message to discuss your project. ## Why Clients Work With Me ✔ Strong technical troubleshooting skills ✔ Excellent written and verbal communication ✔ Fast response times ✔ Accurate and detail-oriented work ✔ Experience in customer-facing support environments ✔ Reliable delivery and professionalism Whether you need IT support, QA testing, transcription, translation, or administrative assistance, I am committed to delivering high-quality results and outstanding service. #Feel free to send an invitation or message to discuss your project. Lambert TUYISHIMIRE

I’m Senesie Miriam, a Digital Marketing Assistant & Virtual Assistant helping founders, business owners and busy professionals regain control of their time, operations and marketing systems. I combine structured administrative support with hands on digital marketing assistance to keep your operations smooth and your brand visible. How I Support You Digital Marketing: • Social media content & Canva designs • Meta Ads & Google Ads assistance • Email marketing support • Market research & reporting • Content scheduling & performance tracking Virtual Assistance: • Inbox & calendar management • CRM updates & client communication • Project & task management • Travel arrangements & appointment scheduling • Meeting preparation, notes & follow ups • Document organization & workflow structure Personal & Lifestyle Assistance • Personal scheduling and reminders • Appointment bookings & travel planning • Online research & task coordination Core Services • Digital Marketing Assistance • Virtual & Executive Support • Ads Campaign Assistance • Chat Support • Personal Assistant

Hello, I am working as a full-time freelancer. I believe in customer satisfaction, and quality work, and will complete the given task on time. The services I provide : *Data entry *Virtual Assistance *Content Writing *Article Writing *Social Media Management Please feel free to contact me for any of your projects. Thank you for visiting my profile.

I am Francois, An Alx-Alumni; certified Virtual Assistant, a dynamic professional with a diverse skill set and a proven ability to deliver results across various domains. Key Skills: Virtual Assistance | | Copywriting Data Entry | | Event Planning Language Interpretation | | Online Chat Support Typing | | Sports Coaching Virtual Reality | | Google Workspace Unreal Engine | | Travel Planning Social Media Management | | Presentation Design Project Management

Thank you for your interest in my profile Services I offer: ⚡︎ Manual/Exploratory Testing ⚡︎ Virtual assistant ⚡︎ East African Languages Translation ⚡︎ Customer support ⚡︎ Virtual assistance ⚡︎ Data Collection ⚡︎ Location Scouting ⚡︎ Rwanda based support If you are looking for A software QA tester, an East African Language Translator, Market Research, Data Collection, and Administrative Support. You're at the right place. I pride myself on my self-motivating, hardworking, and enthusiastic attitude to work. I am good at using Directories, digital tools, and other Professional ways that help me deliver the best quality work to my clients. QA testing Tools & Software: 🔳 Jira 🔳 Bug Trackers 🔳 Google Docs Translation Tools: 🔳 MemoQ 🔳 Subtitle Edit 🔳 Adobe Audition 🔳 Microsoft Office 🔳 Google Docs 🔳 Notion Why do clients hire me? ⭐ Friendly behavior. ⭐Professional services. ⭐ 24/7 Support ⭐ Experienced in on-time delivery Please notify me via chat or video calls, wherever you prefer. If what you are looking for is not mentioned in the list above. Don't hesitate to contact me, I will be glad to help you out. Regards, Medard

Hi there! I’m Chawal Ishimwe, a dedicated Virtual Assistant and Customer Support Specialist with a strong background in communication, organization, and problem-solving. Over the years, I’ve built a reputation for being reliable, detail-oriented, and calm under pressure, qualities that have allowed me to deliver seamless support to both teams and customers around the world. I come from a solid technical and creative background, with professional experience in customer care, administrative support, and digital communication. I know how to handle clients with empathy, manage workflows efficiently, and make sure every task from inbox management to CRM updates is done with care and precision. For me, this isn’t just a job, it’s about helping people and businesses operate smoothly, creating order where there’s chaos, and making each day a little easier for the people I work with. What I Bring to the Table Customer Support Excellence Calm, patient, and solution-focused in handling customer concerns Skilled at maintaining professional, friendly communication across phone, email, chat, and social media Experienced with Zendesk, Freshdesk, Zoho, and Hubspot for managing support tickets and customer interactions Able to represent your brand with empathy, clarity, and consistency Virtual Assistance & Administrative Support Expert in data entry, inbox management, calendar coordination, and documentation Strong organizational skills for managing schedules, meetings, and deadlines Proficient in Microsoft Office (Word, Excel, Outlook) and Google Workspace tools Experienced in social media management (Facebook, Instagram, Twitter, LinkedIn, Pinterest) Technical & Creative Edge Fast learner with a natural curiosity and passion for mastering new tools Detail-oriented mindset from proofreading to data organization Creative problem solver who thrives in dynamic, fast-paced environments Tools & Platforms Customer Support: Zendesk | Freshdesk | Zoho | Hubspot Communication: Gmail | Outlook | Slack | Zoom | RingCentral Organization & Management: ClickUp | Trello | Asana | Google Workspace | Microsoft Office Social Media: Facebook | Instagram | LinkedIn | Pinterest | Twitter Why Clients Enjoy Working With Me My clients often describe me as dependable, proactive, and easy to work with. I don’t just wait for instructions, I anticipate needs, suggest improvements, and make sure things get done right. Whether it’s responding to a frustrated customer, organizing a busy schedule, or managing a support system, I approach every task with professionalism, patience, and care. I’m comfortable working independently or collaboratively, and I always make it a point to align with my client’s goals, voice, and brand identity. Let’s Work Together If you’re looking for someone who combines empathy, efficiency, and professionalism, someone who will treat your business like their own and ensure everything runs smoothly, then I’d love to be that person for you. Whether you need full-time support or someone to step in as needed, I’m ready to help you turn daily challenges into organized success stories. Let’s connect! I’d love to learn more about your business and how I can support your goals.