Missed calls cost you bookings, revenue, and repeat customers. I build AI voice agents and VoIP systems that answer 24/7, book appointments, route calls, and sound genuinely human — so your phone stops being a bottleneck.
I'm a Top Rated, 100% Job Success VoIP engineer with 20+ years in telecom and 5+ years building production voice AI agents. I've shipped agents for clinics, restaurants, fintech, and coaching businesses across the US, UAE, Australia, and India — handling real-world problems like appointment booking, multilingual support, call transfers, and SIP routing that actually works in production.
I cover the complete voice stack:
Carrier/SIP → Kamailio/PBX/CPaaS → STT → LLM → TTS → CRM/API/Calendar
What I can do for you:
- AI voice agents that book, answer, qualify, and convert — ElevenLabs, Retell AI, Vapi, OpenAI, Ultravox, Pipecat, LiveKit, Dograh — with barge-in, interruption handling, and natural turn-taking
- AI automation — WhatsApp/Telegram bots, Harmis Agent, MCP servers, function calling, and integrations with all major LLMs and APIs
- End-to-end VoIP/PBX systems — Asterisk, FreePBX, Kamailio, OpenSIPS, FreeSWITCH, SBC, load balancing, failover, high availability
- CPaaS — Twilio, Plivo, Telnyx, SignalWire, Bandwidth, Vonage, Sinch, Agora
- Multilingual & localized agents (EN/HI/TA/Indian languages and more, with AU/NZ/UAE localization)
- Custom tools, API integrations, calendar booking, CRM, and call routing
- Full-stack delivery when needed — Node.js, React, REST APIs
Unlike no-code "prompt and pray" builders, I bring real SIP/RTP engineering depth — I troubleshoot one-way audio, NAT traversal, codec mismatches, and carrier interoperability at the packet level. Your system stays reliable, scalable, and secure under real call volume.
If you want a voice agent that sounds human and a phone system that just works, let's talk. Tell me what's breaking or what you're trying to launch, and I'll tell you exactly how I'd build it.
I design, code and build production-ready SaaS, Full-Stack, VoIP, CPaaS, UCaaS, Contact Center, SIP/RTP/WebRTC, AI Voice and CRM platforms. 20+ years across software engineering, architecture and delivery, with 90+ successful Upwork projects.
Need one technical partner who can own the solution from architecture to production? I work across frontend, backend, APIs, databases, real-time communications, AI integrations, cloud and DevOps.
𝗪𝗛𝗔𝗧 𝗜 𝗕𝗨𝗜𝗟𝗗
• Multi-tenant SaaS, CRM/ERP, admin portals, customer portals and enterprise applications
• CPaaS, UCaaS, CCaaS, hosted/multi-tenant PBX and telecom platforms
• Predictive, progressive, power and automated dialers
• IVR, call queues, routing, recording, transcription, call analytics and agent management
• AI Voice Agents, AI receptionists, conversational AI and real-time voice systems
• WebRTC softphones, browser calling, SIP clients and real-time communication
• REST/GraphQL APIs, WebSockets, webhooks and third-party integrations
• CRM, ERP, payment, telecom carrier, DID, SMS and enterprise system integrations
• E-commerce, Magento/headless commerce, mobile commerce and PWAs
• MVP, platform modernization, feature development and enterprise-scale systems
𝗧𝗘𝗟𝗘𝗖𝗢𝗠 & 𝗥𝗘𝗔𝗟-𝗧𝗜𝗠𝗘
FreeSWITCH, Asterisk, FusionPBX, FreePBX, VICIDIAL, SIP, RTP, WebRTC, SIP.js, ESL, AGI, AMI, ARI, IVR, DID, DNC, SIP trunking, carrier integration, SBC, telecom billing, call recording, queues, dialers and voice broadcasting.
𝗔𝗜 𝗩𝗢𝗜𝗖𝗘 & 𝗔𝗚𝗘𝗡𝗧𝗜𝗖 𝗔𝗜
OpenAI, Claude, Gemini, OpenAI Realtime API, Deepgram, ElevenLabs, LiveKit, LangChain, LangGraph, MCP, RAG, vector databases, AI agents, knowledge assistants, AI customer support, call automation and CRM-integrated AI workflows.
𝗙𝗨𝗟𝗟-𝗦𝗧𝗔𝗖𝗞
Frontend: React, Next.js, Vue.js, Angular, JavaScript, TypeScript, Tailwind CSS, Material UI, PWA
Backend: Node.js, NestJS, Python, FastAPI, Django, Laravel, PHP, Go
Mobile: React Native, Flutter, Ionic, Android, iOS
APIs: REST, GraphQL, WebSockets, OpenAPI, Swagger, OAuth, JWT, Webhooks, MCP
Data: PostgreSQL, MySQL, MongoDB, Redis
VOIP/Server: Vicidial, FreePBX, FusionPBX, Issabel UcaaS, Linux, Docker/K8, AWS/GCP/Azure/VPS, FreeSWITCH, Asterisk
𝗖𝗟𝗢𝗨𝗗, 𝗗𝗘𝗩𝗢𝗣𝗦 & 𝗣𝗥𝗢𝗗𝗨𝗖𝗧𝗜𝗢𝗡
Linux, Docker, Kubernetes, Terraform, AWS, Azure, Google Cloud, Nginx, HAProxy, CI/CD, GitHub Actions, GitLab CI, monitoring, logging, Prometheus, Grafana, Loki, auto-scaling, high availability and production deployment.
𝗘-𝗖𝗢𝗠𝗠𝗘𝗥𝗖𝗘 & 𝗘𝗡𝗧𝗘𝗥𝗣𝗥𝗜𝗦𝗘 𝗜𝗡𝗧𝗘𝗚𝗥𝗔𝗧𝗜𝗢𝗡
Magento 2, GraphQL, Headless Commerce, PWA Commerce, OMS, SAP, Navision, Unicommerce, Flute Commerce, Razorpay and custom enterprise integrations. Experience includes QSR, retail, insurance, banking, airline, real estate and environmental platforms.
𝗔𝗥𝗖𝗛𝗜𝗧𝗘𝗖𝗧𝗨𝗥𝗘
• Solution/software architecture and system design
• Database, API and integration architecture
• Microservices and event-driven architecture
• Multi-tenant and white-label SaaS architecture
• Real-time communication architecture
• Cloud architecture and containerization
• Security, scalability and performance optimization
• High availability and disaster recovery
𝗧𝗥𝗢𝗨𝗕𝗟𝗘𝗦𝗛𝗢𝗢𝗧𝗜𝗡𝗚 & 𝗠𝗢𝗗𝗘𝗥𝗡𝗜𝗭𝗔𝗧𝗜𝗢𝗡
I can analyze existing systems, identify architectural bottlenecks, troubleshoot VoIP/SIP issues, optimize APIs and databases, modernize legacy applications, improve scalability, integrate new services and take existing products toward production readiness.
𝗦𝗘𝗟𝗘𝗖𝗧𝗘𝗗 𝗦𝗬𝗦𝗧𝗘𝗠𝗦
Enterprise CCaaS | AI Voice Agents | UCaaS | CPaaS | Telecom ERP | Hosted PBX | Multi-Tenant PBX | FreeSWITCH/Asterisk | VICIDIAL | Predictive Dialers | WebRTC Calling | Telecom Billing | CRM | AI Knowledge Platforms | Magento Headless Commerce | OMS/SAP Integration | Workflow Automation | Call Analytics
𝗪𝗛𝗬 𝗖𝗟𝗜𝗘𝗡𝗧𝗦 𝗛𝗜𝗥𝗘 𝗠𝗘
✓ Architecture + hands-on development
✓ End-to-end ownership from discovery to production
✓ Full-Stack + SaaS + AI + VoIP + Cloud/DevOps
✓ Strong telecom and real-time communication experience
✓ Production-focused, scalable and maintainable engineering
✓ Able to work with an existing codebase or build from zero
If your project combines SaaS, Full-Stack development, AI, APIs, CRM, VoIP, CPaaS, Contact Center, e-commerce or cloud infrastructure, I can architect, develop, integrate and deploy the complete production system.
𝗪𝗛𝗔𝗧 𝗬𝗢𝗨 𝗖𝗔𝗡 𝗘𝗫𝗣𝗘𝗖𝗧
Clear architecture, practical technical decisions, clean APIs, maintainable code and production-ready deployment not just a prototype. I can join at any stage: idea/MVP, architecture, existing codebase, feature development, system integration, performance optimization or production troubleshooting.
𝗟𝗘𝗧’𝗦 𝗕𝗨𝗜𝗟𝗗
Have an existing system that needs improvement, or a product that needs to be built from scratch? Share your requirements, current architecture/codebase and goals. I can identify the right architect
Having 18 Years of experience managing, supporting and developing IVR Solution using asterisk, FreePBX, Vicidial, Issabel and IncrediblePBX, supporting Telecom and ITES for worldwide customers
Have a expertise in FreePBX, Vicidial, Issabel, IncrediblePBX, Nagios, Asterisk, A2billing, GoAutoDial, Centos, Ubuntu, MySql, VoIP, SIPML5 , FOP2, SSL Certificate, Nginx,Redmine Ticketing Tools,Kamailio
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