Hire the Best Operations Managers
in Uganda

Helping businesses stay organized, improve operations, and keep projects moving efficiently. I support founders, executives, and remote teams with project coordination, operations support, and executive administration so deadlines are met, communication stays clear, and day-to-day workflows run smoothly. With 4+ years of experience across operations, hospitality, construction, and remote support environments, I have helped teams manage projects, streamline processes, coordinate vendors, improve task tracking, and maintain organized systems that support business growth. Here’s how I can support your business: • Project Coordination – Track timelines, manage tasks, follow up with teams, monitor deliverables, and keep projects moving forward • Operations Support – Improve workflows, organize systems, manage documentation, and support daily business operations • Executive & Administrative Support – Calendar management, meeting coordination, reporting, communication, and administrative assistance • SOP & Process Documentation – Create and organize clear procedures to improve consistency and efficiency • Team & Vendor Coordination – Communicate with stakeholders, manage follow-ups, and ensure smooth collaboration across teams • Reporting & Organization – Progress updates, spreadsheets, documentation, expense tracking, and project reporting Tools I work with: • Monday, ClickUp, Trello, Asana, Notion • Google Workspace, Microsoft Office, Slack, Zoom • Canva, HubSpot, Go High level • ChatGPT and AI tools for workflow support, planning, and documentation Why clients work with me: • Organized and detail-oriented • Strong communication and follow-through • Proactive and dependable • Fast learner with new systems and tools • Comfortable working remotely across different time zones Recent contributions: • Improved task delegation and vendor coordination for a construction team, helping projects stay on schedule and within budget • Supported operations and administrative coordination across fast-paced hospitality environments • Helped streamline workflows and improve organization for growing teams If you’re looking for reliable project and operations support to help your business run more efficiently, I’d be glad to support your team.

A BSc Maths. Graduate with 15+ years experience in Banking IT Operations. Main areas of expertise include: MS Office Applications and Support Excel VBA Chart Digitization Data Visualization Pdf Conversions Help Desk Support Windows Server Administration

With almost a decade of experience in the hospitality and property management industry, I specialise in Airbnb and vacation rental management, offering a full range of services. From handling inquiries and reservations to coordinating cleaning and maintenance, I ensure everything runs smoothly across various platforms, including Airbnb, Booking.com, HomeAway, VRBO, Tripadvisor, Expedia, and more. I’ve managed up to 250 properties simultaneously, handling tenant relations, managing service providers, and addressing a wide range of issues, from maintenance requests to tenant complaints. My experience encompasses property management tools such as Hostaway, Hospitable (Smartbnb), Breezeway, Guesty, IGMS, Eviivo, Smoobu, Buildium, Appfolio, WhatsApp, Slack, Asana, Google Docs, and Dropbox. I am adept at providing exceptional hospitality to both guests and tenants, ensuring a seamless experience for everyone involved. As a dedicated, flexible worker, I am always ready to work across different time zones to meet the needs of clients. Main Services: Airbnb Property Management Experience 🥇Efficient and friendly communication with guests via Airbnb, chat, or email 🥇Handling guest inquiries and instant bookings 🥇Submitting Claims and ensuring reimbursement from Airbnb resolutions 🥇Resolving issues through the Airbnb Resolution Centre 🥇Managing listing calendars and availability 🥇Maintenance Support: Coordinating technical issues and maintenance requests with your team (via text, email, or call) 🥇 Organising cleaning schedules with your housekeeping team 🥇Writing reviews for guests and responding to guest reviews 🥇Listing Management: Crafting compelling titles and selecting photos that attract potential guests, and writing persuasive property descriptions to convert inquiries into bookings 🥇Channel Management: Synchronising listings and availability across multiple platforms for a seamless experience PROPERTY MANAGEMENT Experience 🥇Application & Screening Tenants 🥇Creating leases for new tenants and Renewals 🥇 Onboarding tenants, sending move-in and move-out checklists 🥇 Basic Accounting( Invoices) 🥇Adding them into our software, Buildium, Appfolio, Rent Manager, Monday.com, Asana, etc 🥇Responding to calls and emails from applicants, tenants and owners 🥇Collecting payments and managing maintenance issues. 🥇 Basic flyers and property videos for Facebook and website posting 🥇 Updating software with payments. 🥇 Bookings and reservation management 🥇 Calendar blocking 🥇Vendor Coordination 🥇 Property Listing on Zillow 🥇 Data management for all properties 🥇 Updating Google Sheets 🥇Recruiting 🥇 Onboarding new Employees/Vendors 📪 LET'S CONNECT! MESSAGE ME AND LET'S TALK ABOUT HOW TO GROW YOUR BUSINESS ❤️

Virtual Assistant | Customer Success & Sales Specialist | Admin & E-commerce Expert 🔹 Customer Support (Phone, Email, Chat) 🔹 Lead Generation & Sales 🔹 Digital Marketing & E-commerce 🔹 Finance & Bookkeeping 🔹 Project & Admin Management Hi, I’m Zam Kisakye, a results-driven Virtual Assistant with expertise in customer service, sales, lead generation, finance, and marketing. I’ve worked across industries like banking, e-commerce, healthcare, education, and aesthetics, helping businesses optimize workflows, increase revenue, and boost customer retention. I specialize in: ✅ Customer Support & Success – Multi-channel support, CRM management, and retention strategies. ✅ Sales & Lead Generation – Cold outreach, appointment setting, and high-converting sales funnels. ✅ Finance & Administration – Billing, invoicing, reconciliations, and bookkeeping. ✅ Marketing & Social Media – Content scheduling, email/SMS marketing, and engagement strategies. 📌 What I Bring to the Table 🔹 Customer Success & Support ✔ Multi-channel support (Phone, Email, Live Chat, Social Media). ✔ CRM management (HubSpot, Salesforce, Zoho, GoHighLevel). ✔ Customer retention strategies to boost satisfaction and loyalty. ✔ Handling support tickets, refunds, disputes, and escalations. 🔹 Sales & Lead Generation ✔ Cold outreach (calls, emails, LinkedIn DMs) to book high-value appointments. ✔ Nurturing leads via LinkedIn, Facebook, and Instagram. ✔ Sales funnel optimization and lead conversion strategies. 🔹 Digital Marketing & E-commerce Support ✔ Social media management & content scheduling (Canva, Later, Buffer). ✔ Email & SMS marketing (Klaviyo, Mailchimp). ✔ E-commerce operations – Order management, inventory tracking, and dispute resolution (Shopify, Printify). 🔹 Finance & Bookkeeping ✔ Invoicing, reconciliations, financial reporting (QuickBooks, Xero, Flexcube). ✔ Accounts Payable/Receivable & payroll processing. ✔ Budgeting & financial analysis. 🔹 Project & Admin Support ✔ Calendar & Email Management (Gmail, Outlook). ✔ Research, Data Entry & Report Preparation. ✔ Task & Timeline Management (Asana, Trello, ClickUp, Monday.com). ✔ SOP Documentation & Team Coordination. 🛠 Tools & Platforms I Use 🔹 CRM & Customer Support – HubSpot | Salesforce | Zoho | Zendesk | GoHighLevel | Intercom | Tawk.to 🔹 Finance & Admin – QuickBooks | Xero | Flexcube | Excel | Google Workspace 🔹 Marketing & E-commerce – Canva | Klaviyo | Shopify | Printify | Later | Mailchimp 🔹 Project & Collaboration – Asana | Trello | ClickUp | Monday.com | Notion | Slack 🔹 Communication – Zoom | Microsoft Teams | ConnectTeams | Google Workspace 💼 Work Experience: 🔹 Customer Service Specialist | Astranti (UK) | 2025 – Present 📌 Providing multi-channel customer support & student assistance. 🔹 Sales, Finance & Admin Assistant | Fraser’s Mathematics Solutions (USA) | 2024 – 2025 📌 Managed CRM, processed invoices, and assisted in sales outreach. 🔹 Customer Service & Virtual Assistant | Pretty Perfect You Aesthetics Clinic (USA) | 2024 📌 Client scheduling, lead generation & marketing support. 🔹 Admin & Finance Lead | Rind Pharma (UK) | 2021 – Present 📌 Overseeing finance, administration & executive support. 🔹 Various Roles | I&M Bank Uganda | 2014 – 2021 📌 Branch Operations Manager – Led banking operations & team performance. 📌 Customer Service Officer – Handled client services & inquiries. 📌 Procurement & Admin Officer – Managed vendor contracts & procurement. 🎓 Education & Certifications: 🎓 Bachelor’s in Business Administration (Accounting) | Kampala University, Uganda 📜 Virtual Assistance Program & AI Fundamentals | ALX Africa | 2024. 📜Work flow Specialist|Asana Academy 💡 Let’s Connect & Work Together!

Is your business growing — but your financials still feel like a mystery? I help small and growing businesses get financial clarity — without hiring a full-time CFO. You get senior-level financial thinking at a fraction of the cost. What I do: • Turn messy books into clean, decision-ready financial statements • Build cash flow forecasts so you always know what's coming • Create simple KPI dashboards that show you the story behind your numbers • Prepare investor-ready financial models and business plans • Implement Profit First and other cash management frameworks • Provide monthly CFO oversight — strategy, reporting, and advisory — on a retainer My background: I'm a fully qualified ACCA professional with 8+ years of financial advisory experience across banking, SME consulting, and fractional CFO engagements. I've helped businesses clean up their books, build financial systems from scratch, prepare for investment, and understand what their numbers are actually telling them. I work with: • Service businesses, agencies, and professional firms

PROFESSIONAL SUMMARY * 5+ years of experience in human resource management related activities. Working in different teams to achieve both short and long term project objectives. * Vast experience in office administration while doing record keeping and data entry. I have handled files for more than 1000 clients in the last 5 years.