Hire the Best Order Entry Specialists
in the United States

I’m an operations + customer support specialist with 10+ years of experience keeping backend workflows clean while delivering great customer experiences. Core support areas: • Order ops: customer support, refunds, replacements, missing shipments, distributor/vendor coordination • Shopify product uploads/updates, promotions, inventory maintenance • Reporting: Google Sheets trackers, reconciliations, and weekly summaries for leadership • AI-powered automation using Claude and Gemini for invoice reconciliation and promotion data scraping • Shopify Flow automations and low-stock alert systems to prevent stockouts and optimize purchasing • Experienced with Slack workflows, Google Suite, CRM, and enterprise level apps Systems: Shopify (including Flow), HubSpot, Dixa, Google Workspace, Slack, QuickBooks, and ERP tools. Airtable Certified Builder. I’m proactive, organized, and comfortable supporting a founder or COO/ops manager with daily execution and follow-through. Available for immediate start.

I'm a self-starter who's super organized and can work independently without needing constant guidance. I thrive under pressure and always deliver high-quality work, even when deadlines are tight. I've got a strong foundation in communication and can easily understand and follow complex instructions. Plus, I have 19 years of solid experience in Customer Service, so I know how to stay on track even with the most complicated projects. I'm a pro at navigating things like... - Shopify - Slack - Shipstation - Shipbob - Reamaze - Google Suite - Helpscout - Stripe - Klaviyo - Oberlo - Asana - Gorgias

Over 15 years of experience working with customers, via email, chat, text messaging, and telephone. Customer support in dropshipping, fulfillment and e-commerce, administrative, research, data research mining, account and database management. I am passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. I handled all customers using the white glove treatment with exceptional results. English language native, with speaking, reading, and writing. Multi-tasker, intelligent learner, and detail-oriented. A very independent worker with repetitive daily tasks, and ebullient. I am computer savvy in Zendesk, Salesforce, Hubspot, Airtable and Gorgias CRM platforms, Keap, Stripe, and Paypal payment processing, Shopify, Amazon, eBay, Etsy, and WooCommerce, Shipstation and Shipbob cloud based shipping, WordPress web contact management system, Google Workspace and Google Docs, Grammarly Writing, Clickup and Trello Project Management, Facebook, Youtube and Instagram social media, GoTo Webinar, Zoom Meeting, Skype, Whatsapp and Slack Chat. Independent Contractor, Upwork.com, March 2013 to present. Virtual Assistant, Heritage Roofing, June 2025 to November 2025. Answered phone calls and emails, enter address details, forward leads to sales team, entered all data in Job Nimbus ad Google Sheets. Customer Support for eCommerce Amazon and eBay, May 2025 to June 2025. Addressing inquiries, resolving problems, and ensuring customer satisfaction. Offered support via live chat, email, social media, and SMS. eCommerce Support for Data Entry and Clerical Tasks, March 2025 to May 2025. Entered items to sell onto the companies Etsy Website. Update prices and quantity as needed. Virtual Assistant, SHB Movement, August 2024 - November 2024. Answered Zendesk customer support tickets, and created auto-bots to answer offline chats, email campaign building, and internet research. Follow up on qualifying leads. Developed relationships with the clients. Point of contact and management, collecting, organizing, and storing data, lead generation, marketing, and sales. Email Customer Support, Physician Collaborators, August 2024 - May 2025. Monitored and forwarded Patient's emails to the appropriate Physician or Medical Staff for follow-up. Maintained confidentiality via minimizing sensitive information shared, used password protection for attachments containing confidential data, and include a confidentiality disclaimer. Virtual Assistant, GlobalForce USA, February 2024 - March 2024. Email and telephone staffing agencies regarding vacant positions, offering our staffing services to assist in finding the perfect candidate. Strong track record of successfully matching candidates with companies in various industries. Customer Support and Onboarding, CM Firm, Inc., October 2023 - January 2024. I maintained and developed relationships with a company's clients, acting as the primary point of contact and ensuring client satisfaction and business growth. Understanding client needs, providing effective solutions, managing accounts, and resolving any issues that may arise. Customer eCommerce Support, inventr.io, December 2022 - August 2023. Circuit and coding starter kits for students and schools. Answered support tickets regarding customer orders, questions, and inquiries. I processed customer orders, cancellations, refunds, chargebacks, and claims. Reset customer accounts. Managed customers' fulfillment orders. Managed spreadsheets and databases with customer orders, macros, and auto bots to answer customers' questions. Customer Support, Turmerry, August 2022 - November 2022. Managed company and Amazon Business e-commerce accounts for organic mattress and bedding items. Respond to customer emails, live chats, and telephone calls. Processed customer orders, answered inquiries, and addressed fulfillment issues. Customer Order Entry Specialist, Consolidated Communications, March 2022 - July 2022. Processed customer orders, answered inquiries and questions, troubleshooted problems, and provided correct information. Responded to customer questions and billing issues via email and live chat, processed customer payments, cancellations, and refunds. Awesome Customer Support, Hensley Laboratories, Inc., March 2017 - March 2022. I responded to customer inquiries and billing issues via email, online chat, text messages, and phone. Answered customer queries, processed customer cancellations and refunds. Reset accounts and passwords. Managed customer accounts, invoices, and payments. Processed chargebacks. Telephone prospects and closed by processing orders. Take personal ownership of customer requests and maintain accountability for follow-through. Showed empathy with difficult members. Monitored GoTo Webinar presentations for sales. Monitored traffic on Facebook and YouTube, identified potential buyers. Follow up on qualifying leads.

I’m a C-level Executive Assistant and Ecommerce Operations Specialist who supports founders and executives behind the scenes so they can focus on growth, decisions, and leading their business. I specialize in bringing structure to fast-moving environments — managing priorities, coordinating operations, and making sure nothing falls through the cracks. Whether it’s handling executive support, overseeing ecommerce workflows, or supporting content and customer operations, I help keep everything running smoothly and efficiently. With over 10 years of experience across ecommerce, logistics, and executive support, I understand how to operate at both a detailed and strategic level. I’m proactive, highly organized, and dependable — someone you don’t have to follow up with. My goal is simple: make your day easier, protect your time, and help your business run better. If you’re looking for a reliable right hand who can step in and take ownership, I’d love to connect. 💡 How I Can Help: 🛍️ Ecommerce & Logistics Support – Product listing & inventory updates (Shopify, Amazon, Etsy, BigCommerce) – Order processing, 3PL coordination (ShipStation, ShipHero, Shipmonk, SFC) – Vendor communication, tracking, and international shipping workflows 📲 Social Media & UGC Creation – Daily platform management (TikTok, Instagram, Facebook, Pinterest) – Meta Business Suite, scheduling, brand voice & engagement – Short-form video creation, product demos, lifestyle content 📧 Email & Automation – Campaign setup, automation, segmentation (Mailchimp, Kajabi, Keap, MailerLite) – List management and performance review 🤖 AI-Powered Content & Chat Workflows – ChatGPT for writing prompts, chatbot flows, and email replies – Content ideas, captions, scripts, and automation support 🗃️ Executive & Admin Assistance – Calendar management, invoicing, research, customer support – Tools: Notion, Asana, QuickBooks, Google Workspace, Salesforce, Freshdesk 🧰 Tools I Use: Shopify • Amazon Seller Central • Etsy • ShipStation • Canva • Meta Suite • CapCut • Mailchimp • ChatGPT • Notion • Asana • QuickBooks • Kajabi • Keap • Salesforce • Google Suite • Filemaker If you’re looking for someone who can jump in, organize the chaos, and support both your operations and content — I’m ready when you are. Let’s grow your brand, together.

Hi there! I’m a Virtual Assistant specializing in Shopify customer support and day-to-day operations for e-commerce and service-based businesses. I currently support multiple brands where I manage high-volume inboxes, handle order-related issues, and help keep backend operations running smoothly. My goal is always to create a seamless experience for both the customer and the business. Here’s how I can support you: • Customer support (email & help desk platforms) • Order management, tracking, and issue resolution • Returns, exchanges, refunds, and replacements • Shopify store support and backend organization • Fulfillment coordination (ShipDaddy / ShipHero) • Social media support and scheduling • Graphic design support (Canva – social posts, marketing materials, simple brand assets) I’m known for being reliable, detail-oriented, and easy to work with. I communicate clearly, stay organized, and make sure nothing falls through the cracks—especially in fast-paced environments. If you’re looking for someone who can step in, take ownership, and support your business with both care and efficiency, I’d love to connect! Here’s what a current client has shared about working with me: “Catie is a joy to work with. She brings a positive, upbeat attitude to everything she does, making her not only a strong contributor but also a wonderful presence on the team. She thrives in fast-paced environments and consistently rises to the occasion, handling multiple priorities with grace, calm, and focus. One of Catie’s strengths is her ability to ask thoughtful, clarifying questions—ensuring that the work she delivers is aligned, accurate, and truly meets the client’s needs. Her attention to detail, combined with her creative eye, has resulted in beautifully designed graphics that clients genuinely love. Beyond her skill set, Catie brings a level of warmth and professionalism that builds trust quickly. She is reliable, communicative, and someone you can confidently depend on. There’s a sense of ease that comes with having her on a project—knowing it will be handled with care and excellence.” — Jessi Bankston, CEO & Founder, Virtual Oasis Solutions, LLC

I have excellent communication, and negotiating skills combined with the ability to deliver exceptional tasks. Customer service, data entry, transcription, VA, research and administrative work. I have a keen eye for details and work effectively under pressure. Some of my current positions are on hold (for various reasons; seasonal/traffic has lowered, ect.) I currently have one position that I work part time on Upwork. I would like to work part time/full time from my home for extra income. I have currently over 25 years experience in customer service related fields. I also am very fluent with the internet and computer.