Hire the Best Order Entry Specialists
in the United States

I am a very jovial people person, who goes above and beyond to provide complete support and satisfaction. My main skill is Customer Support, however I am a fast learner and a very willing individual who will venture into new areas. I have over 5 years of Customer Service experience both remote and on-site and it has been nothing but a wonderful feeling when customers are happy. I am very patient and empathetic individual who listens to the customer's needs and tackle it right away. I always view myself as the owner of any company I am employed in; in that; I ensure to use my time wisely and effectively resolve customer issues and inquiries as I want the company to be viewed as having top notch services . I also would like to see the company grow so that I may grow within the company as well.

I have excellent communication, and negotiating skills combined with the ability to deliver exceptional tasks. Customer service, data entry, transcription, VA, research and administrative work. I have a keen eye for details and work effectively under pressure. Some of my current positions are on hold (for various reasons; seasonal/traffic has lowered, ect.) I currently have one position that I work part time on Upwork. I would like to work part time/full time from my home for extra income. I have currently over 25 years experience in customer service related fields. I also am very fluent with the internet and computer.

I'm a self-starter who's super organized and can work independently without needing constant guidance. I thrive under pressure and always deliver high-quality work, even when deadlines are tight. I've got a strong foundation in communication and can easily understand and follow complex instructions. Plus, I have 19 years of solid experience in Customer Service, so I know how to stay on track even with the most complicated projects. I'm a pro at navigating things like... - Shopify - Slack - Shipstation - Shipbob - Reamaze - Google Suite - Helpscout - Stripe - Klaviyo - Oberlo - Asana - Gorgias

Customer Support Specialist | Email, Chat, Text & Phone Support With over 15 years of experience in customer service, I have supported customers through email, live chat, text messaging, and phone support. My background includes e-commerce, drop shipping, fulfillment, administrative support, research, data entry, account management, and database management. I am passionate about building strong customer relationships, increasing customer engagement, and driving brand loyalty through exceptional service. I take pride in providing a white-glove customer experience and consistently delivering positive results. As a native English speaker, I possess strong verbal and written communication skills. I am detail-oriented, highly organized, a quick learner, and able to work independently while managing multiple priorities. Platforms and Software Experience Zendesk, Salesforce, Hubspot and Gorgias CRM platforms, Keap, Stripe, and Paypal payment processing, Shopify, Amazon Seller Central, eBay and WooCommerce, Shipstation and Ship Bob fulfillment platform, WordPress web contact management system, Google Workspace and Google Docs, Clickup and Trello Project Management, Facebook, YouTube and Instagram social media, GoTo Webinar, Zoom Meeting, Teams and Slack Chat. Professional Experience Independent Contractor, Upwork, Inc., March 2013 – Present Customer Support Specialist | Innerbody Vitamin & Health Products December 2025 – Present Assist customers with product inquiries, order management, account support, and issue resolution. Deliver professional and timely customer service while ensuring a positive customer experience. Virtual Assistant | Heritage Roofing June 2025 – November 2025 Answered phone calls and emails. Entered customer information and lead details. Forwarded qualified leads to the sales team. Maintained records and spreadsheets. Customer Support Specialist | Amazon & eCommerce December 2024 – June 2025 Assisted customers through email, chat, social media, and SMS. Resolved inquiries, processed orders, and ensured customer satisfaction. Virtual Assistant | SHB Movement August 2024 – November 2024 Managed customer support tickets and chatbot automation. Conducted internet research and lead follow-up. Supported client relations, data management, marketing, and sales initiatives. Email Customer Support Specialist | Physician Collaborators August 2023 – May 2025 Monitored and routed patient emails to physicians and medical staff. Maintained confidentiality and handled sensitive information appropriately. eCommerce Customer Support Specialist | inventr December 2022 – August 2023 Supported customers purchasing educational coding and electronics kits. Processed orders, refunds, cancellations, chargebacks, and account updates. Managed fulfillment records and customer databases. Customer Order Entry Specialist | Consolidated Communications March 2022 – Juky 2022 Processed customer orders and payments. Assisted with billing inquiries, cancellations, refunds, and account support. Customer Support Specialist | Hensley Laboratories, Inc. March 2017 – March 2022 Provided support through email, chat, text, and phone. Assisted with billing inquiries, account management, password resets, refunds, chargebacks, and order processing. Followed up with leads, supported sales efforts, and monitored webinars and social media engagement.

I’m a C-level Executive Assistant and Ecommerce Operations Specialist who supports founders and executives behind the scenes so they can focus on growth, decisions, and leading their business. I specialize in bringing structure to fast-moving environments — managing priorities, coordinating operations, and making sure nothing falls through the cracks. Whether it’s handling executive support, overseeing ecommerce workflows, or supporting content and customer operations, I help keep everything running smoothly and efficiently. With over 10 years of experience across ecommerce, logistics, and executive support, I understand how to operate at both a detailed and strategic level. I’m proactive, highly organized, and dependable — someone you don’t have to follow up with. My goal is simple: make your day easier, protect your time, and help your business run better. If you’re looking for a reliable right hand who can step in and take ownership, I’d love to connect. 💡 How I Can Help: 🛍️ Ecommerce & Logistics Support – Product listing & inventory updates (Shopify, Amazon, Etsy, BigCommerce) – Order processing, 3PL coordination (ShipStation, ShipHero, Shipmonk, SFC) – Vendor communication, tracking, and international shipping workflows 📲 Social Media & UGC Creation – Daily platform management (TikTok, Instagram, Facebook, Pinterest) – Meta Business Suite, scheduling, brand voice & engagement – Short-form video creation, product demos, lifestyle content 📧 Email & Automation – Campaign setup, automation, segmentation (Mailchimp, Kajabi, Keap, MailerLite) – List management and performance review 🤖 AI-Powered Content & Chat Workflows – ChatGPT for writing prompts, chatbot flows, and email replies – Content ideas, captions, scripts, and automation support 🗃️ Executive & Admin Assistance – Calendar management, invoicing, research, customer support – Tools: Notion, Asana, QuickBooks, Google Workspace, Salesforce, Freshdesk 🧰 Tools I Use: Shopify • Amazon Seller Central • Etsy • ShipStation • Canva • Meta Suite • CapCut • Mailchimp • ChatGPT • Notion • Asana • QuickBooks • Kajabi • Keap • Salesforce • Google Suite • Filemaker If you’re looking for someone who can jump in, organize the chaos, and support both your operations and content — I’m ready when you are. Let’s grow your brand, together.

I’m an operations + customer support specialist with 10+ years of experience keeping backend workflows clean while delivering great customer experiences. Core support areas: • Order ops: customer support, refunds, replacements, missing shipments, distributor/vendor coordination • Shopify product uploads/updates, promotions, inventory maintenance • Reporting: Google Sheets trackers, reconciliations, and weekly summaries for leadership • AI-powered automation using Claude and Gemini for invoice reconciliation and promotion data scraping • Shopify Flow automations and low-stock alert systems to prevent stockouts and optimize purchasing • Experienced with Slack workflows, Google Suite, CRM, and enterprise level apps Systems: Shopify + Shopify Flow, HubSpot, Zendesk, JIRA, Dixa, Google Workspace, Slack, QuickBooks, and ERP tools. Airtable Certified Builder. I’m proactive, organized, and comfortable supporting a founder or COO/ops manager with daily execution and follow-through. Available for immediate start.