Hire the Best Order Entry Specialists in Arizona

Customer Support Specialist | Email, Chat, Text & Phone Support With over 15 years of experience in customer service, I have supported customers through email, live chat, text messaging, and phone support. My background includes e-commerce, drop shipping, fulfillment, administrative support, research, data entry, account management, and database management. I am passionate about building strong customer relationships, increasing customer engagement, and driving brand loyalty through exceptional service. I take pride in providing a white-glove customer experience and consistently delivering positive results. As a native English speaker, I possess strong verbal and written communication skills. I am detail-oriented, highly organized, a quick learner, and able to work independently while managing multiple priorities. Platforms and Software Experience Zendesk, Salesforce, Hubspot and Gorgias CRM platforms, Keap, Stripe, and Paypal payment processing, Shopify, Amazon Seller Central, eBay and WooCommerce, Shipstation and Ship Bob fulfillment platform, WordPress web contact management system, Google Workspace and Google Docs, Clickup and Trello Project Management, Facebook, YouTube and Instagram social media, GoTo Webinar, Zoom Meeting, Teams and Slack Chat. Professional Experience Independent Contractor, Upwork, Inc., March 2013 – Present Customer Support Specialist | Innerbody Vitamin & Health Products December 2025 – Present Assist customers with product inquiries, order management, account support, and issue resolution. Deliver professional and timely customer service while ensuring a positive customer experience. Virtual Assistant | Heritage Roofing June 2025 – November 2025 Answered phone calls and emails. Entered customer information and lead details. Forwarded qualified leads to the sales team. Maintained records and spreadsheets. Customer Support Specialist | Amazon & eCommerce December 2024 – June 2025 Assisted customers through email, chat, social media, and SMS. Resolved inquiries, processed orders, and ensured customer satisfaction. Virtual Assistant | SHB Movement August 2024 – November 2024 Managed customer support tickets and chatbot automation. Conducted internet research and lead follow-up. Supported client relations, data management, marketing, and sales initiatives. Email Customer Support Specialist | Physician Collaborators August 2023 – May 2025 Monitored and routed patient emails to physicians and medical staff. Maintained confidentiality and handled sensitive information appropriately. eCommerce Customer Support Specialist | inventr December 2022 – August 2023 Supported customers purchasing educational coding and electronics kits. Processed orders, refunds, cancellations, chargebacks, and account updates. Managed fulfillment records and customer databases. Customer Order Entry Specialist | Consolidated Communications March 2022 – Juky 2022 Processed customer orders and payments. Assisted with billing inquiries, cancellations, refunds, and account support. Customer Support Specialist | Hensley Laboratories, Inc. March 2017 – March 2022 Provided support through email, chat, text, and phone. Assisted with billing inquiries, account management, password resets, refunds, chargebacks, and order processing. Followed up with leads, supported sales efforts, and monitored webinars and social media engagement.

I enjoy helping others while working in a team environment; as well as, working independently. I possess over 20 years of customer service/client focused experience. My most amazing skill set I am most proud of is my strong work ethic. I am mostly recognized for the exceptional and professional service I deliver to every customer/ client interaction. I possess exceptional time management skills; I'm self-driven, self-motivated, an analytical problem solver and a critical thinker. I'm one that follows through to obtain a wholesome resolution at any given opportunity. Additionally, I am assertive, a detail oriented woman that is always thinking with a sound mind. Shanetta L. Grant, BBA, HRM "Do not hire a man who does your work for money, but him who does it for the love of it." ~ Henry David Thoreau

Hello there and please allow me to introduce myself. My name is Heather. I reside in the US, and upon reviewing the job description, I feel that I would be a perfect candidate for the position. Your post really stood out to me. I am incredibly meticulous and detail-oriented, and I pride myself on both. I feel that my extensive relevant past experience would lend itself well to this role. I'm your girl! Some of my recent projects include Customer Service, eCommerce and Shopify Store Management, invoicing, QuickBooks, Data Entry, order processing, spreadsheet creation and management, Admin and Executive Assistant, and CRM management, and ongoing administrative support for various businesses. Since 2011, I’ve worked exclusively remotely from my home office in many different niches, as detailed above. I’ve supported businesses by handling structured, repetitive workflows such as invoicing, payment tracking, data entry, record maintenance, and operational support. I focus heavily on accuracy, consistency, and keeping systems clean so business owners don’t have to think about day to day processes. I’ve worked with platforms such as QuickBooks, Gusto, Bill, Shopify, and various CRM systems, ensuring that financial records, invoices, and operational data are organized and up to date at all times. I am very comfortable managing high-volume, ongoing tasks and maintaining reliable workflows. I also bring over a decade of experience in administrative and operational roles. My expertise includes invoicing and billing, bookkeeping support, payroll coordination, order processing, database management, and structured data entry. I’ve worked in Administrative and Operations Support roles, as well as email based ticketing systems and CRMs, where organization and accuracy are critical. Over the past couple of years, I’ve also become very well versed in ChatGPT and other AI tools to help streamline workflows, improve efficiency, and maintain consistency across repetitive tasks. I take great pride in my ability to work independently, resolve issues efficiently, and maintain high organization. As I like to say, I have mastered the fine art of "remote work". My workflow is assisted by structured alarms, reminders, and Google Calendar events to ensure productivity and precision. I’ve had the privilege of serving high-profile and high net-worth clients, and I handle confidential and sensitive information with discretion. My home office is fully equipped. My setup includes 1,000 Mbps high-speed wired internet for security, a 42” multi-view monitor, backup PCs, and a state-of-the-art primary PC and Macbook Pro. I also use VoIP systems when needed to maintain data integrity and reliability. In addition to my technical and operational skills, I bring a friendly, logical, and professional demeanor, a very strong work ethic, and a passion for delivering excellent service and results. I look forward to learning more about your needs and how I can assist you. I appreciate your consideration, and I look forward to hearing back from you soon! – Heather Coronado